Pillow-top beds, in-room safe, desk, blackout curtains
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Reviews of Horseshoe Las Vegas

4 out of 5
Horseshoe Las Vegas
3645 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.8

Good

Rating 10 - Excellent. 4769 out of 11954 reviews" "
Rating 8 - Good. 3405 out of 11954 reviews" "
Rating 6 - Okay. 1834 out of 11954 reviews" "
Rating 4 - Poor. 1052 out of 11954 reviews" "
Rating 2 - Terrible. 894 out of 11954 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jayananth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, everything walking distance
Stayed 2 nights in Apr 2024

6/10 Okay

Barry

Business traveller
Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Latrice on 1 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ALM on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Robert Francis

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Room was ok. Compliments include. - nice tv. - comfortable bed - good outlet and usb placement Opportunities for improvement include - Lighting. Entry light switch only controls hallway light. I had to turn on my cell phone flashlight to make my way to a table lamp. Light placement could be improved by locating a light in the room close to the entry hallway. Ideally, this newly placed lamp could be turned on using the entry switch. - Bathroom toilet is low. Difficult for seniors to get on and off of. - Bathroom towel racks. Only towel rack is on the shower door. It would have been nice to have a 2nd towel rack somewhere. - Bathroom light switch for area over sink is not convenient. - No soap dish for the bar soap. - bar soap sticks to the shelf in the shower once it dries. It was difficult to pry it off to use. - No Kleenex provided for Bedroom area.
Stayed 4 nights in Apr 2024
Response from Latrice on 1 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

6/10 Okay

Trichelle

Travelled with partner, Travelled with group
Liked: Amenities
Parking is really far. The check in line was about 45 minutes.
Stayed 1 night in Apr 2024
Response from Doug on 1 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big, compared to the Room I stayed in at Park MGM, The night before. Enjoyed video poker at the bar. Service was great.
Stayed 1 night in Apr 2024
Response from John on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Tammi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Horseshoe. The pool was wonderful. Hope to be back soon!
Stayed 2 nights in Apr 2024
Response from Michelle on 1 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

David

Liked: Cleanliness
Disliked: Staff & service
Convenient centre strip location
Stayed 5 nights in Mar 2024
Response from Latrice on 30 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

8/10 Good

JERRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
video gameing had poor pay outs
Stayed 3 nights in Apr 2024
Response from Michelle on 30 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a security guard our 2 night yelling at patrons about showing their room key. I understand the importance of security but he escalated several situations in in the amount of time it took me to get in my elevator. No I did not have a confrontation with him but several patrons did. I was not under the influence at all but most Vegas guest are and the way he was addressing patrons you guys will have an incident soon enough. I wouldn’t run him off but his verbal interactions need to be brushed up on. If he got up off his chair that particular night with the same tone he was using I’m almost certain I would be writing a witness statement not a review. Overall the stay was great, from house keeping to the great view of the strip. Thank you.
Stayed 4 nights in Apr 2024
Response from Michelle on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Julianne

i've nevered heard so many sirens at night in my life.. i've never been in a room where you can hear everything going on outside. The beds are comfortable but the room is ran down. The food selection is super high priced and sucks ... if your on a budget you can make it work. location is good . and Vallet/Bell was excellent and fast .. check in was simple and fast o used the kiosk.. The air conditioner is only ran for 30 min and Automatically shuts off and it only gets to 68° which it doesn't even feel like 68° more like 70°. I like my to fell fresh and brisk and it was hot and muggy .. i personally would not stay their again ..
Stayed 3 nights in Apr 2024
Response from Doug on 30 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Michelle on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

2/10 Terrible

Johnathan

Travelled with family, Travelled with partner
Disliked: Amenities
paid for 1 king bed. Received a queen upon check in. Also, when gambling the waitresses never come around. takes an hour and a half to see one come to the blackjack tables.
Stayed 3 nights in Apr 2024
Response from John on 29 Apr 2024
Hello Johnathan, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Terra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property!!!!😎
Stayed 4 nights in Apr 2024
Response from Latrice on 29 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Janice

Travelled with family
Disliked: Property conditions & facilities
Older hotel but clean room. Smokey and noisy downstairs. No good breakfast dining
Stayed 3 nights in Apr 2024
Response from Latrice on 29 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

10/10 Excellent

Jorge

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
House keepers never came. We took out Do not disturb sign too.
Stayed 3 nights in Apr 2024
Response from Latrice on 29 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cool in the middle of everything
Stayed 7 nights in Apr 2024
Response from ALM on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jericho

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from ALM on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Sjoerd

Travelled with family and small children
Liked: Amenities
The setting so close at the strip is fine.
Stayed 1 night in Apr 2024
Response from Michelle on 30 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we did not like is there was not a coffee maker/coffee in the room. Other than that, we liked everything else
Stayed 2 nights in Apr 2024
Response from JD on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and casino has absolutely the most amazing staff and food service available in Vegas!
Stayed 3 nights in Apr 2024
Response from Doug on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Many

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Doug on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, amenities
I like it because it’s connected to the Paris and has lots eats between both.
Stayed 3 nights in Apr 2024
Response from Doug on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 3 nights in Apr 2024
Response from Michelle on 28 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Alfred

Did you really need to place a "convenance" counter near the elevators that charged us $20 for chips and Gatorade? Your casino prints money, so why the aggressive cash grab at every turn? Stop insulting your clientele and use some of your money to fix the smashed mirrors in your elevators. 3 of the four escalators providing access/egress to the strip were out of order the last day of our stay. As for our room, 1448: Paint the sink tower, it's worse than a Motel 8. Additionally, we booked a single room with a King-sized bed and were (without notice) assigned a room with two beds and a view of your parking garage. Put some plants on the roof of the lower pool level and fix the 14th Floor vending machine, which says it accepts credit cards but does not. Speaking editorially, design the spot so it looks like something other than a bus depot in Des Moines, make the Horeshoe a tribute to classic LV, like the excellent show we saw there. The great spots in Vegas now have clear and artistic themes, the Horeshoe does not - It looks (and feels) like nothing in particular.
Stayed 3 nights in Apr 2024
Response from Latrice on 28 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

8/10 Good

Ashley

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Michelle on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Kaleb

Liked: Staff & service, amenities
Thin walls so you hear everything, down to hearing your neighbor unroll toilet paper
Stayed 2 nights in Apr 2024
Response from John on 28 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Ricardo M

Liked: Staff & service
Disliked: Amenities
dated pool and lower level
Stayed 2 nights in Apr 2024
Response from Michelle on 28 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Derek

Travelled with group
Liked: Cleanliness, staff & service, amenities
wood flooring nice.
Stayed 2 nights in Apr 2024
Response from Michelle on 28 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time I ever travelled anywhere and I couldn’t have been more happy! I had extreme anxiety and some issues with cards and the staff were so supportive and effective in helping! I couldn’t recommend this place more! Will definitely stay here again!
Stayed 4 nights in Apr 2024
Response from ALM on 28 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Katelyn

Good
Stayed 3 nights in Apr 2024
Response from Latrice on 27 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Baiba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy, friendly staff!
Stayed 1 night in Apr 2024
Response from Latrice on 27 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Was very good experience
Stayed 2 nights in Apr 2024
Response from Kimberly on 28 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

larry, Old Toronto

Travelled with family
Liked: Cleanliness, property conditions & facilities
Check in was horrible, no staff service, signs from parking garage sucked didn’t know where to go to front desk to check in Computers to check in sucked.
Stayed 2 nights in Apr 2024
Response from Doug on 27 Apr 2024
Hello Larry, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Craig

Travelled with family, Travelled with partner
Liked: Staff & service
We have stayed here a couple of times, back to when it was Bally's. The hotel hasn't really changed since it was rebranded. It is a nice enough hotel and I would recommend it if your looking for economy and convenience.
Stayed 6 nights in Apr 2024
Response from Doug on 27 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 2 nights in Apr 2024
Response from Doug on 27 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

marvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located
Stayed 3 nights in Apr 2024
Response from Chuck D. on 26 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Mary

Travelled with family
I signed up for a “fountain view” room but instead got a view of a rooftop. We paid for parking when we registered but the instructions on how to show we paid when getting out of the parking garage were unclear and we ended up paying twice. We were only there for a few hours (checked in after 10pm and left before 6am) so didn’t spend enough time to form an impression, but I was severely disappointed with the view I had been looking forward to.
Stayed 1 night in Apr 2024
Response from Kimberly on 27 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Krysta

Stayed 4 nights in Apr 2024
Response from Latrice on 27 Apr 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

10/10 Excellent

kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

Brandon, Los Angeles

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Doug on 27 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
They can do way better
Stayed 2 nights in Apr 2024
Response from John on 26 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Edgar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2024
Response from John on 26 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Kourosh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a good area
Stayed 5 nights in Apr 2024
Response from John on 26 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Audrey Fay, Calgary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good
Stayed 3 nights in Apr 2024
Response from John on 26 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Trine

Stayed 3 nights in Mar 2024
Response from Ruby on 26 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Blerina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here and didnt mind it. It was right next to Paris (parking was in the Paris lot) and we were so close to everything so we just walked a lot. Its a huge hotel so be prepared to walk long distances from your room to the exit.
Stayed 1 night in Apr 2024
Response from Dan on 25 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and room view. Bad smell in the room, may be from old carpet
Stayed 4 nights in Apr 2024
Response from Dan on 25 Apr 2024
Hello Ivan, thank you for providing your feedback on your most recent stay.  Please contact Horseshoe Las Vegas directly to speak to a member of management regarding your experience.

8/10 Good

Nelvid

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, convenient entertainment and dining options. Monorail stop on site. Where can it improve? Check in was less than ideal. They would not check in early without a fee. Even a few minutes. Long lines, not enough staff at check-in.
Stayed 3 nights in Apr 2024
Response from Ruby on 25 Apr 2024
We are happy to hear that you have enjoyed your stay with us! Guest satisfaction is our number onepriority and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident. We look forward to welcoming you back on your next visit!

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very big and spacious. Definitely moderate and up to date
Stayed 2 nights in Apr 2024
Response from John on 25 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!