Exterior

Reviews of Sunset Station Hotel & Casino

3.5 out of 5
Sunset Station Hotel & Casino
1301 W Sunset Rd, Henderson, NV

Reviews

8.6

Excellent

Rating 10 - Excellent. 1224 out of 2228 reviews" "
Rating 8 - Good. 616 out of 2228 reviews" "
Rating 6 - Okay. 239 out of 2228 reviews" "
Rating 4 - Poor. 96 out of 2228 reviews" "
Rating 2 - Terrible. 53 out of 2228 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

JULIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
they tried to brake in my car. and thankfully they didn't take it becuase i have a kill switch on my car. and for that same reason the staff couldnt accomodate me in the Valet.
Stayed 3 nights in Apr 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
What amenities? No in room coffee? I realize you want people to spend money at Starbucks and your restaurants, but coming down 7 floors for morning coffee is downright cruel!
Stayed 2 nights in May 2024
Response from Anell Mancebo Abreu on 7 May 2024
Thanks so much for giving us your take on how we are doing. We will share this with our team and let them know how we're doing.

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
All employees very cordial
Stayed 1 night in May 2024
Response from Sunset Station on 6 May 2024
thank you for choosing Sunset Station as your preferred destination and highlighting where we hit the mark.

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay in west Las Vegas 👍
Stayed 5 nights in Mar 2024
Response from Anell Mancebo Abreu on 4 May 2024
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.

2/10 Terrible

cynthia Reiko

Travelled with family
Disliked: Staff & service, amenities
Terrible service
Stayed 3 nights in Apr 2024
Response from Anell Mancebo Abreu on 4 May 2024
We apologize for the negative experience you had at our establishment. We appreciate your feedback and will look into it to improve our services. Thank you for taking the time to leave a review.

10/10 Excellent

Matthew, Needles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ate at the Italian Restaurant. Food was great, service was great
Stayed 1 night in May 2024
Response from Anell Mancebo Abreu on 4 May 2024
Thank you for giving us a pat on the back. Sunset Station values your patronage and friendship. Please visit us again. It will be our honor and delight to serve you.

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Anell Mancebo Abreu on 4 May 2024
Thank you for your rating, we appreciate it! We are thrilled that you have enjoyed your time at Sunset Station. Thanks again, we'll see you next time.

8/10 Good

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service staff was quite helpful. My mother is handicapped, so the ease at getting wheelchair assistance or other needs was a plus. The site was also secure, the hotel keycards were used to operate the elevators, so people couldn't just enter the hotel room floors easily. Dining options were good and the casino itself was clean and inviting. I would certainly visit again.
Stayed 1 night in May 2024
Response from Sunset Station on 2 May 2024
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Anell Mancebo Abreu on 4 May 2024
Thank you for this rating, we appreciate it! We're thrilled that you've enjoyed your time at Sunset Station. We'll see you next time! Cheers!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always a great time at sunset station
Stayed 4 nights in Apr 2024
Response from Sunset Station on 2 May 2024
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.

2/10 Terrible

Pedro

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel has Terrible Customer Service. No one should stay here . If you ever need to cancel you need to do it a week in advance or they will charge you the Full Amount of your Stay. They have No regard for last minute occurrence in life or late flights . This is A Terrible Place to stay unless you like giving money away for no services. They Should Not Be Listed on The Expedia Website either!!!
Stayed 3 nights in Apr 2024
Response from Rosa Sanchez Finalet on 2 May 2024
We appreciate your feedback, please contact Expedia for any questions regarding your account.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rosa Sanchez Finalet on 2 May 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the atmosphere. It would have been nice if the restaurants were open 24hrs
Stayed 1 night in Apr 2024
Response from Anell Mancebo Abreu on 1 May 2024
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.

10/10 Excellent

Roberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was better then I expected . It wasn’t your typical Las Vegas strip hardcore party all out vibes but it still gave us the party we enjoyed. Plus the drinks were very affordable and not as expensive compared to the Las Vegas strip. The dining options were outstanding and affordable yet again, especially the place called “the brass fork” that’s open 24/7. Amazing food. I would definitely come back and spend the night again.
Stayed 2 nights in Apr 2024
Response from Sunset Station on 29 Apr 2024
Wow! Thank you so much for this great 5-star review. We hope to see you again soon.

6/10 Okay

amber

Travelled with family
Disliked: Property conditions & facilities
Old and needs to be updated
Stayed 2 nights in Apr 2024
Response from Sunset Station on 29 Apr 2024
Thanks for taking the time to write about your recent experience here at Sunset Station Hotel and Casino. Our property starting the renovations project starting with the Sports Book. Come visit us again soon.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are not flexible
Stayed 1 night in Apr 2024
Response from Anell Mancebo Abreu on 29 Apr 2024
Thank you for bringing this to our attention. We greatly appreciate you pointing this out for us, and we will use your comments to provide a better experience for everyone. We hope to have the opportunity to welcome you back soon.

4/10 Poor

Daniel

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Anthony who work at the staekbhouse was the best he was awesome. The over all though was not so good. Smoking, rooms were ok . For pur first time gaming felt luke nonone to help us. Would not recommend or come back. And we live hawaii so this was important us.
Stayed 1 night in Apr 2024
Response from Anell Mancebo Abreu on 28 Apr 2024
From your review, we can see your experience was not reflective of our brand. It is especially concerning as we strive to give our guests the best platform to make special moments, and create great memories with us. Our guests are our passion and we want to work towards providing them with an exceptional experience, therefore it is disheartening to miss out on a dear guest. Please be assured that your comments have been shared with our management team and will be reviewed with the highest regard. We hope you allow us the opportunity to prove this was just a one-time exception, by visiting us again. Thank you for staying with us.

8/10 Good

Kathleen

Liked: Cleanliness
Not a thing. It was great.
Stayed 4 nights in Apr 2024
Response from Anell Mancebo Abreu on 27 Apr 2024
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not a casino guy, but this place really changed since covid. Used to have many more restaurants and stores.
Stayed 1 night in Mar 2024
Response from Sunset Station on 26 Apr 2024
Thanks for taking the time to write about your recent experience here at Sunset Station Hotel and Casino.

10/10 Excellent

David M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time at Sunset Station due to the great staff working in all areas. Our room was comfortable but could use a little updating- however it was still a good value for the price. Please consider adding a refrigerator to the rooms and double sinks to the expansive bathroom counters.
Stayed 4 nights in Apr 2024
Response from Anell Mancebo Abreu on 28 Apr 2024
Thank you for taking the time to leave a review! We are thrilled to hear that you enjoyed your experience at our casino, and appreciate your feedback about our clean rooms and friendly staff. We hope to have the opportunity to welcome you back soon!

10/10 Excellent

Chantel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sunset Station on 26 Apr 2024
Thanks for taking the time to write about your recent experience here at Sunset Station Hotel and Casino.

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except they allow dogs and we almost walked in dog poop right in the middle of the casino on the floor. Then we saw the same dog that morning in the restaurant and you can see the dog hair flying around. NO DOGS was not a service dog either.
Stayed 2 nights in Apr 2024
Response from Sunset Station on 26 Apr 2024
Thank you for choosing Sunset Station Hotel and Casino and for taking the time to provide feedback about your experience. We will review your comments with the highest regard.

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Amenities
Needs a remodel
Stayed 1 night in Apr 2024
Response from Sunset Station on 24 Apr 2024
Thank you so much for your review. Every customer’s opinion matters to us as we are continually striving to improve our service.

6/10 Okay

Lernie

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Not the not bad wanted day
Stayed 2 nights in Apr 2024
Response from Sunset Station on 23 Apr 2024
Thank you for your feedback.

6/10 Okay

Constance

Liked: Cleanliness, property conditions & facilities
Restrooms were not easily available outside the room. Housekeeping was nonexistent or very late. Had to call to clean room
Stayed 3 nights in Apr 2024
Response from Anell Mancebo Abreu on 23 Apr 2024
NEGATIVE REVIEWSThank you for bringing this to our attention. We greatly appreciate you pointing this out for us, and we will use your comments to provide a better experience for everyone. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Alan

Travelled with group
Great place a lot of locals.
Stayed 1 night in Apr 2024
Response from Anell Mancebo Abreu on 22 Apr 2024
Thank you for this rating, we appreciate it! We're thrilled that you've enjoyed your time at Sunset Station. We'll see you next time! Cheers!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check in was very welcoming and efficient.
Stayed 2 nights in Apr 2024
Response from Anell Mancebo Abreu on 21 Apr 2024
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.

8/10 Good

JoAnn

Liked: Cleanliness, staff & service, amenities
The staff was impeccable! My only complaint was that there was no coffee in the room. Then to get coffee the walk was very long. No room service.
Stayed 3 nights in Apr 2024
Response from Anell Mancebo Abreu on 21 Apr 2024
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience, and appreciate your feedback regarding in room coffee maker. We will use your notes to improve our service for everyone. Thank you for making us better.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside lower floor area was being refloored during our stay
Stayed 2 nights in Apr 2024
Response from Sunset Station Front Desk on 20 Apr 2024
We apologize for any inconvenience you experienced during your stay in our hotel. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best staff. Very helpful from front desk to security.
Stayed 1 night in Apr 2024
Response from Anell Mancebo Abreu on 19 Apr 2024
Thank you for your rating, we appreciate it! We are thrilled that you have enjoyed your time at Sunset Station. Thanks again, we'll see you next time.

8/10 Good

Tracee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient area, central to shopping and restaurants. Fun laid back atmosphere in the casino, actually won a few bucks at roulette. Loved the IMAX theatre, saw a great movie. Room was spacious, clean and quiet. The mattress was a bit to firm for my liking, but that is just me, maybe. Staff were all very polite and attentive.
Stayed 1 night in Apr 2024
Response from Anell Mancebo Abreu on 19 Apr 2024
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

8/10 Good

Olga

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024
Response from Anell Mancebo Abreu on 19 Apr 2024
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.

6/10 Okay

Sean

Liked: Staff & service
Smokey and outdated
Stayed 3 nights in Apr 2024
Response from Anell Mancebo Abreu on 17 Apr 2024
Thanks so much for giving us your take on how we are doing. We will use your comment to improve our service to everyone.

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Just spent 1 night. Everything was wonderful
Stayed 1 night in Apr 2024
Response from Anell Mancebo Abreu on 17 Apr 2024
We are glad to know your experience was positive in every possible way. We look forward to your next visit and will once again work hard to earn your endorsement.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean with a lot of amenities!
Stayed 1 night in Apr 2024
Response from Sunset Station on 16 Apr 2024
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Some construction in progress. Tables were limited in casino for the size. High minimum on most. Staff were friendly. Particularly at the front desk. Rooms were big and clean and quiet for Vegas late nights.
Stayed 1 night in Apr 2024
Response from Sunset Station on 16 Apr 2024
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.

8/10 Good

Daniel

Stayed 5 nights in Apr 2024
Response from Anell Mancebo Abreu on 6 May 2024
Thank you for your rating, we appreciate it! We are thrilled that you have enjoyed your time at Sunset Station. Thanks again, we'll see you next time.

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sunset Station on 16 Apr 2024
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prefer outside the strip
Stayed 2 nights in Apr 2024
Response from Sunset Station Front Desk on 16 Apr 2024
You’re the best! Thank you for sharing your positive rating and comment. It means the world to us.

10/10 Excellent

Richard, redondo beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly service. Clen and comfortable room.
Stayed 1 night in Apr 2024
Response from Sunset Station Front Desk on 16 Apr 2024
We truly appreciate this wonderful review! We hope to welcome you back soon.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anell Mancebo Abreu on 5 May 2024
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.

2/10 Terrible

Guillermo

Business traveller
Disliked: Staff & service, property conditions & facilities
Did not get the refrigerator and coffee maker sent to the room as requested
Stayed 2 nights in Apr 2024
Response from Anell Mancebo Abreu on 15 Apr 2024
Thank you for bringing this to our attention. We greatly appreciate you pointing this out for us, and we will use your comments to provide a better experience for everyone. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great visit
Stayed 1 night in Apr 2024
Response from Sunset Station Front Desk on 14 Apr 2024
We are so happy to see you had a great experience with us at Sunset Station. Looking forward to your next visit!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Rosa Sanchez Finalet on 2 May 2024
Thank you for staying with us, we appreciate your feedback!

6/10 Okay

Raul

Business traveller
Liked: Cleanliness, staff & service
Their pillows are bricks
Stayed 2 nights in Apr 2024
Response from Anell Mancebo Abreu on 11 Apr 2024
Thank you for bringing this to our attention. We greatly appreciate you pointing this out for us, and we will use your comments to provide a better experience for everyone. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sunset Station on 10 Apr 2024
You’re the best! Thank you again for sharing such a positive experience. It means the world to us.

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the highway, friendly staff, and clean
Stayed 1 night in Apr 2024
Response from Sunset Station on 9 Apr 2024
Thank you for this rating, we appreciate it! We're thrilled that you've enjoyed your time at Sunset Station. Thanks again, we'll see you next time!

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff are exceptional. Every part was do easy
Stayed 1 night in Apr 2024
Response from Sunset Station on 9 Apr 2024
Thank you for this rating, we appreciate it! We're thrilled that you've enjoyed your time at Sunset Station and check-in was smooth. Thanks again, we'll see you next time!

8/10 Good

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sunset Station on 9 Apr 2024
Thank you so much for this review. We really appreciate you being a guest. We’re here for you anytime.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sunset Station on 9 Apr 2024
Thank you for this rating, we appreciate it! We're thrilled that you've enjoyed your time at Sunset Station. Thanks again, we'll see you next time!