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Reviews of The Cromwell

4.5 out of 5
The Cromwell
3595 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.6

Good

Rating 10 - Excellent. 414 out of 1000 reviews" "
Rating 8 - Good. 219 out of 1000 reviews" "
Rating 6 - Okay. 178 out of 1000 reviews" "
Rating 4 - Poor. 102 out of 1000 reviews" "
Rating 2 - Terrible. 87 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service
We thought the elevator decor was tacky, peeling paint and falling apart. Everyone was very nice there. Limited food places but lots nearby. Smallest ice bucket and no fridge or microwave.
Stayed 2 nights in May 2024
Response from Michelle on 20 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great property thank you
Stayed 4 nights in Apr 2024
Response from JD on 19 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Kalman

Travelled with partner
Liked: Cleanliness, staff & service
Very good accommodation Excellent staff Needs some upkeep
Stayed 3 nights in May 2024
Response from Doug on 19 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Mark

Disliked: Amenities
You are charged a resort fee of $50-$56 then they still charge for parking!
Stayed 1 night in May 2024
Response from John on 15 May 2024
Hello Mark, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Fernando

Travelled with partner
Liked: Staff & service
Excellent location. Rooms are very average but for the price it’s ok. We stayed almost for a week and they never cleaned our rooms, they kept making up ridiculous excuses about us requesting it not to be cleaned (who does that) or blaming the cleaning people who “forgot” to clean our room. We also had blood stained sheets- not our blood… so housekeeping would have been nice. At the end all we got was a “we apologize”….LOL. I would not stay here again.
Stayed 5 nights in May 2024
Response from Dan on 14 May 2024
Hello Fernando, thank you for providing your feedback on your most recent stay.  Please contact Cromwell directly to speak to a member of management regarding your experience.

10/10 Excellent

Kiairah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I was bummed The pool was closed but thankfully the flamingo has a really good pool next to it to accommodate
Stayed 3 nights in May 2024
Response from Michelle on 11 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Cathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The casino was very clean. Just wish the entire facility was smoke free.
Stayed 3 nights in May 2024
Response from Christina Banks on 10 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Dionne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were not clean. Bed was worn down. Bathroom needed to be upgraded and updated. Felt dirty there. Additionally, I forgot 2 men’s blazers in the wardrobe cabinet and housekeeping claimed they could not locate them, even after calling the same day as check out and multiple times after. Their staff is dishonest and I would not stay there again
Stayed 2 nights in Apr 2024
Response from Kimberly on 4 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

Sophia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kimberly on 4 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Terrible

Yosef, Sacramento

Travelled with family
Disliked: Staff & service, amenities
We didnt like the pool open ONLY ON FRIDAY AND SATURDAY
Stayed 3 nights in Apr 2024
Response from Kimberly on 3 May 2024
Hello Yosef, thank you for providing your feedback on your most recent stay.  Please contact Cromwell directly to speak to a member of management regarding your experience.

6/10 Okay

Jessie

Travelled with partner
Disliked: Staff & service
The room was nice however I was upset that there was no fridge . It says on line there is a pool but you are only allowed to use it from 12pm to 1pm you have to go to another hotel for a pool . The staff was not the friendliest , we booked a hotel in Jan for a April trip we arrived early at 9am was told we should be able to do an early check in however they never called and then tried to tell us they did not have a room for us at all. We got that squared away after waiting hours. The check in process is very long . The food options are sparse, not open long , and Giadas is only open for brunch on the weekend. We had to go to other hotels for food options. I liked that this was a smaller hotel however some things need to change .
Stayed 4 nights in Apr 2024
Response from Dan on 2 May 2024
Hello Jessie, thank you for providing your feedback on your most recent stay.  Please contact the Cromwell directly to speak to a member of management regarding your experience.

10/10 Excellent

Caitlyn

Stayed 1 night in Apr 2024
Response from John on 15 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

James Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and friendly staff.
Stayed 2 nights in Apr 2024
Response from Christina banks on 20 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Dhaval

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They do allow kids now and although they dont have a pool, you have access to 3 surrounding ceasar pools!
Stayed 3 nights in Mar 2024
Response from Kimberly on 19 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Dan on 17 Apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

jasmine

Stayed 3 nights in Apr 2024
Response from John on 8 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Jessica

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Michelle on 12 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

patrick

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Shane, who worked at valet was very helpful. We had to switch rooms because there was blood on the drapes and then on Saturday they did not clean the room. I thought the place was outdated and needed some touching up.
Stayed 3 nights in Apr 2024
Response from Michelle on 8 Apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Derek

Stayed 2 nights in Apr 2024
Response from Kimberly on 3 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Russell

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere and the location on the stripe.
Stayed 3 nights in Mar 2024
Response from Michelle on 8 Apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

4/10 Poor

loretta

Travelled with family
It’s pass time for do over bedding clean and bathroom. It’s very dark and run down in rooms I guess dark because you might miss years of dirt
Stayed 1 night in Mar 2024
Response from Michelle on 8 Apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean but very dark. Not enough natural light from the small window, and even the lights aren't very bright. Somewhat annoying, but not too big a deal. Hotel quiet and in a good central location but it's inconvenient to have to drag luggage over to the Flamingo to grab a cab to the airport.
Stayed 4 nights in Mar 2024
Response from ALM on 2 Apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Paul, Beaverton

Travelled with partner
Liked: Cleanliness, staff & service
Smaller and older than what we were expecting. Rooms are very dark and outdated. Location was great though.
Stayed 2 nights in Mar 2024
Response from Ben on 26 Mar 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Ariel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wish they had a spa
Stayed 1 night in Mar 2024
Response from Christina banks on 24 Mar 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

CHRISTINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located conveniently by good eats and good treats!
Stayed 2 nights in Dec 2023
Response from Dan on 23 Mar 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't spend a lot of time there as I was in town for a concert, but the staff was very helpful and the facilities were very nice.
Stayed 1 night in Mar 2024
Response from Christina banks on 24 Mar 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I don't give 5 star reviews often but think the Cromwell is my new favorite in Las Vegas. Front staff and service were so helpful, kind and amazing. Truly a gem. Highly recommend it as a quiet(ish) destination. Cheers!
Stayed 1 night in Mar 2024
Response from John on 14 Mar 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

4/10 Poor

Dan

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I showed up at 430pm, they said they didn't have the room I booked ready yet, so if I wanted to check in I would have to pay $40 to upgrade. After waiting about 30 mins I was told I could check in if I switched from a 1 bed to a 2 bed room, so I did that. When I got to the room the door was so damaged that it wouldn't close.
Stayed 1 night in Mar 2024
Response from JD on 10 Mar 2024
Hello Dan, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 Poor

Janet

Travelled with family
Disliked: Amenities
Poorly staffed….we felt nickel & dimed for everything…was very difficult to find anyone to answer simple questions….no ice on any floor…..only one person working the ‘Eatwell’, which backed up to very long lines for just a simple coffee order. Was advised to order online & pickup, and after an hour went to check on order which hadn’t been received….just chaotic all around. We did like that the Casino is nice and quiet if you don’t like busy crowds.
Stayed 2 nights in Feb 2024
Response from Dan on 6 Mar 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness
Clean hotel in a great location, but very underwhelming rooms with a decent casino
Stayed 2 nights in Mar 2024
Response from Christina banks on 4 Mar 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

Cassandra

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms are really small and not well laid out. Needs updating. The music from the nightclub on property was very loud until early hours of the morning and could be heard in our room very clearly
Stayed 2 nights in Feb 2024
Response from Ben on 2 Mar 2024
Hello Cassandra, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Carissa

Stayed 1 night in Feb 2024
Response from Ben on 3 Mar 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Small and quick access to the elevators and casinos floor. Location was supurb for my plans in Vegas. Was hoping to enjoy the pool but it wasnt open
Stayed 2 nights in Feb 2024
Response from Michelle on 1 Mar 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

2/10 Terrible

Miran

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfriendly, too much dust in the room
Stayed 2 nights in Feb 2024
Response from Ben on 28 Feb 2024
Hello Miran, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from John on 29 Feb 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Terrible

Monica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom sink and shower were backed up. There was black mold in the shower. Room was not cleaned thoroughly, found candy on the floor. Overall, the hotel and rooms are rundown.
Stayed 3 nights in Feb 2024
Response from John on 27 Feb 2024
Hello Monica, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel but clean and comfortable.
Stayed 1 night in Feb 2024
Response from Ruby on 26 Feb 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Kelly

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
King Luxury Room Pros: About middle of the Strip, most everything was within walking distance. Parking garage was easily accessible, and close. Smaller property, which made getting to room quickly. Friendly and helpful staff. Unique room decor and furnishings. Comfortable bed and pillows. Large tv. Cons: Very dirty and dusty, found a XXXL women’s black thong just under the couch full of dust (so it’s been there awhile). Bad lighting in room. Can’t use fridge/mini bar for personal items. Be nice to have bed made and fresh towels daily instead of finding a maid. Room needs some maintenance and updates. All in all, I would stay here again for the convenience and smaller property. The lobby and gaming area is about the perfect size. The parking garage is the one of the better ones for size and location to hotel.
Response from Michelle on 25 Feb 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Nesrine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the design and the casino being small and fun
Stayed 1 night in Feb 2024
Response from Doug on 24 Feb 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Louis

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Central location, and spacious room. However, the properly needs a freshen up. Overall, it offers good value and we had no issues.
Stayed 3 nights in Feb 2024
Response from John on 20 Feb 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Terrible

Anthony

Travelled with partner
Disliked: Staff & service
The room I reserved was not available. We had to stay in a different room on the first night. The next day we had to check out at 11am and didn’t get to our new room until 2:30pm. It was inconvenient and not what I paid for. I’m not happy with the resolution to this. Unfortunate.
Stayed 3 nights in Feb 2024
Response from Latrice on 18 Feb 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sorry you were disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy little room with a decent bathroom. Furniture is a little bit worn, but over all it is a nice stay at a great rate given that this hotel is right next to the strip.
Response from Michelle on 17 Feb 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Scott

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Ben on 16 Feb 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were adorable. Only problem was being next to the outside of drais and the other maintenance hallway.
Stayed 1 night in Feb 2024
Response from JD on 12 Feb 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

crystal

Travelled with family
Disliked: Amenities, property conditions & facilities
needs major updates! The walls in the room, especially the bathroom were dirty with what appeared to be blood and other items on the walls. The dresser was missing an entire drawer, they didn't even try to cover it. The halls are painted black and the lights are old with a yellow haze, reminds of a scene from the shining. It was fine for the short time we were there but would not stay there again.
Stayed 2 nights in Feb 2024
Response from Doug on 10 Feb 2024
Hello Crystal, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Kiel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michelle on 3 Feb 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Theresa

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room had mold in it in the shower and the bathroom , room very dusty floor was not mopped it was awful
Stayed 1 night in Jan 2024
Response from JD on 1 Feb 2024
Hello Theresa, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Michael, San Lorenzo

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Ruby on 26 Jan 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Doug on 26 Jan 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Amir Abbas

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff is great, but the place is overall a dump for me……very dirty and dark ambiance, there is no lighting at all. The front desk lady was wonderful.
Stayed 1 night in Jan 2024
Response from ALM on 24 Jan 2024
Hello Amir Abbas, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.