Terrace/patio

Reviews of Thunderbird Hotel

2.5 out of 5
Thunderbird Hotel
1215 Las Vegas Boulevard South, Las Vegas, NV

Reviews

6.6
Rating 10 - Excellent. 278 out of 1001 reviews" "
Rating 8 - Good. 235 out of 1001 reviews" "
Rating 6 - Okay. 185 out of 1001 reviews" "
Rating 4 - Poor. 114 out of 1001 reviews" "
Rating 2 - Terrible. 189 out of 1001 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Art

Liked: Cleanliness, staff & service, property conditions & facilities
Clean modernized room..Thank you
Stayed 1 night in May 2024
Response from Guest Relations on 21 May 2024
Thank you for your review, we're glad you enjoyed your stay with us and we hope to see you again soon.

4/10 Poor

KELLEY

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room was clean. The door to the room had at least a 1/2 inch gap all the way around with light shining through. The area around the hotel was questionable. Was ok for a single night but do not recommend. Very noisy and empty liquor bottles in parking lot next morning.
Stayed 1 night in May 2024
Response from Guest Relations on 21 May 2024
Thank you for your review, we apologize for and inconvenience you may have experienced we will work hard to take care of the issues you experienced during your stay.

2/10 Terrible

Sandy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations on 21 May 2024
Thank you for your feedback.

6/10 Okay

Sherlyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Cheyenne on 14 May 2024
Thank you for your review! Thunderbird hotel Team

8/10 Good

Acie

Travelled with partner
Liked: Staff & service
I liked the place,but my room had bed bugs. They acted promptly
Stayed 2 nights in May 2024
Response from Cheyenne on 14 May 2024
Thank you for your review! We take these types of claims seriously and currently are in the process of investigating the situation. We will be in touch with you after the necessary inspections have been made. Thank you for your understanding, Thunderbird hotel Team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Cheyenne on 14 May 2024
Thank you so much for your review! Thunderbird Hotel Team

8/10 Good

Daisy

Liked: Cleanliness
Disliked: Staff & service
The room is nice. The outside of the property needs some work. It was noisy as you can hear everyone walking by. The front staff was super rude and unprofessional. I did not like that they do not allow a late check out. There is a fee if you pass the check out time.
Stayed 2 nights in May 2024
Response from Cheyenne on 14 May 2024
Thank you for your review! We appreciate your feedback. Upon booking you agree to the terms and conditions as well as policies when it comes to check out time and potential late check out fees. There's policies help us stay on track and ensure we are able to access the rooms and clean them in a timely fashion so rooms will be ready for check in at 3pm.Thank you for your understanding,

10/10 Excellent

jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Good location.
Stayed 1 night in Apr 2024
Response from Guest Relations on 2 May 2024
Thank you for your feedback! We're glad to hear you enjoyed your stay with us! We hope to see you again soon and wish you happy travels!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything for the time I was there during a layover ..loved the easy check in and the staff helped me out
Stayed 1 night in Jan 2024
Response from Guest Relations on 2 May 2024
Thank you for your feedback! We're glad to hear you enjoyed your stay with us and that our staff was able to assist with your troubles. We wish you safe and happy travels!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on 2 May 2024
Thank you for your feedback! We're glad you enjoyed you stay with us and we hope to see you again soon! Happy Travels!

10/10 Excellent

ANNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure to book at thus hotel, the breakfast was very good
Stayed 1 night in Mar 2024
Response from Guest Relations on 24 Apr 2024
Thank you for your feedback! We're glad to hear you enjoyed your stay with us! We hope to see you again soon and wish you safe travels.

2/10 Terrible

Jesus

Stayed 1 night in Apr 2024
Response from Guest Relations on 24 Apr 2024
Thank you for your feedback, we would like to know more in regards to your experience. Please feel free to contact the property in regards to your stay so that we may research and amend your experience.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice.
Stayed 4 nights in Apr 2024
Response from Front desk Thunderbird on 22 Apr 2024
Thank you for staying with us!

8/10 Good

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk Thunderbird on 22 Apr 2024
Thank you for staying with us!

2/10 Terrible

Jaunta

Stayed 2 nights in Apr 2024
Response from Cheyenne on 14 May 2024
Thank you for your review, we appreciate any feedback you may have. You're welcome to send us a message! Thunderbird Hotel Team

6/10 Okay

Mark

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Liked how the room was.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 16 Apr 2024
Thank you for your feedback, we're glad to hear you enjoyed your room during your stay with us. We hope to see you again soon!

2/10 Terrible

Thomas

Sketchy area felt unsafe. Decided to go to another hotel.
Stayed 1 night in Apr 2024
Response from Guest Relations on 16 Apr 2024
Thank you for your feedback, we see that you received a full refund for your cancellation should you have any question or issues with it we ask that you contact your travel agent for more assistance. We apologize that the surrounding businesses were not to your liking.

10/10 Excellent

Abel Huanetl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good thanks
Stayed 1 night in Apr 2024
Response from Guest Relations on 16 Apr 2024
Thank you for your feedback we're glad to hear you enjoyed your stay with us and we hope to see you again soon!

2/10 Terrible

Harold

Liked: Cleanliness
You need security on premise at all times! Multiple people were so loud. I just left the hotel at 1:30am because I couldn’t sleep. It’s a shame too. Because I thought the room looked great with the new flooring and beds. You’re shooting yourself in the foot when you invest in upgraded rooms and you don’t keep the troublemakers in check.
Stayed 1 night in Mar 2024
Response from Guest Relations on 1 Apr 2024
Thank you for your feedback, Security is present at all times 24 hours. Please note that you must contact the front desk so that we may send security to handle any issues as they patrol the property. This includes any noise complaints or trouble makers. We apologize that this was not to your liking and apologize for any experience that you may have experienced.

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome customer service.
Response from Guest Relations on 28 Mar 2024
Thank you for your review! We're glad you enjoyed your stay with us and we hope to see you again soon!

6/10 Okay

Michell

Travelled with group
Liked: Cleanliness, staff & service
Not all rooms are renters renovated and we ended up in an older room where the carpet was really dirty. I would suggest not selling the stay as if all rooms are how they are n the pictures.
Stayed 2 nights in Mar 2024
Response from Guest Relations on 26 Mar 2024
Thank you for our review, we would like to know more about your experience. Please feel free to contact the property in regards to your experience so that we may investigate. We apologize for any inconvenience that may have occurred.

10/10 Excellent

Zhiyuan

Stayed 1 night in Mar 2024
Response from Guest Relations on 16 Apr 2024
Thank you for your feedback, We're glad to hear you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Derrick

Stayed 1 night in Mar 2024
Response from Guest Relations on 9 Apr 2024
Thank you for your feedback! We're glad you enjoyed your stay with us and we hope to see you again soon!

2/10 Terrible

Julisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest Relations on 26 Mar 2024
Thank you for your review.

8/10 Good

Annette

Stayed 2 nights in Feb 2024
Response from Guest Relations on 26 Mar 2024
Thank you for your feedback, we're glad you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Belle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations on 26 Mar 2024
Thank you for your feedback, we're glad you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Emee Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd time to stay here! I like that there’s plenty of parking and it’s free, the check in was smooth and easy because the staff were well trained, friendly and accommodating. The room was clean too so we keep on coming back with them. I just hope they’ll have a mini fridge and a microwave in the room.
Stayed 1 night in Mar 2024
Response from Guest Relations on 12 Mar 2024
Thank you for your feedback! We're glad you enjoyed your stay with us! We appreciate your insight as we take all in account to how we may better service our guests in the future. We look forward to seeing you again soon!

4/10 Poor

Carrie

Travelled with partner
Disliked: Property conditions & facilities
The door had a 1/2 inch gap when fully closed and rattled all night long with the wind. There were teen’s screaming down the halls all night long. The walls were so thin we could hear every conversation from the room next to us word for word and the lobby is incredibly hard to find. The room was cleaner than I expected and they have renovated the rooms so they look nicer than the outside. But our bed creaked so much I thought it was going to break. The mattress is hard as a rock and the pillows kind of suck. I did not use the pool but it looked clean.
Stayed 2 nights in Mar 2024
Response from Guest Relations on 4 Mar 2024
Thank you for your feedback, we apologize for the noise! Should the noise from other guests be too much please feel free to contact the front desk so that we may send security to issue a noise warning. We will be sure to take your feedback in order to make your next stay better. We apologize for any inconvenience you may have experienced.

8/10 Good

Yulissa

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Guest Relations on 26 Feb 2024
Thank you for your feedback! We're glad you enjoyed your stay with us and we hope to see you again soon!

2/10 Terrible

Themis

Disliked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Guest Relations on 26 Feb 2024
Thank you for your feedback, we see that your reservation was a no-show. In order to receive any sort of refund we ask that you contact your travel agent in regards to your booking as the property did not collect any funds from you.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
The room itself wasn't too bad. Check in was easy. VERY LOUD area though.... club music booming until 4am. People yelling all hours of the night and early morning. The bed was a little hard and the bathroom is SUPER SMALL. Definitely a 2 star hotel!
Stayed 1 night in Feb 2024
Response from Guest Relations on 20 Feb 2024
Thank you for your review, should you not wish to be close to the club area please make sure to let the front desk know so that we may facilitate a room move. Please note that room moves are based on availability. We apologize that this was not to your liking. Thank you again for your feedback.

6/10 Okay

Dustin

Travelled with group
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Guest Relations on 20 Feb 2024
Thank you for your feedback! We look forward to seeing you again soon!

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relations on 20 Feb 2024
Thank you for your review, we're glad you enjoyed your stay with us and we hope to see you again soon.

4/10 Poor

Dominique

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
My door would barely close or lock. Only thing that kept it closed was the emergency latch on top. Door lock didn’t work.
Stayed 2 nights in Feb 2024
Response from Guest Relations on 16 Feb 2024
Than you for your review, we would like to know more about your sty. Please feel free to contact us so that we may connect you with a manger. We apologize for any inconvenience that may have occurred.

6/10 Okay

Joshua

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertisement
The rooms are nicely redone. However, the website shows a retro bar/grill/slots, and that place does not even exist on the property. So don't be fooled by the false photos. It's just a remodeled old motel and that's it.
Stayed 4 nights in Feb 2024
Response from Guests Relations on 15 Feb 2024
Dear Joshua,glad you enjoyed the rooms.Our bar-restaurant DOES EXIST and it is in the very front of the property, literally the first entrance when you come in. you could also ask the front desk team and they would direct you there !if you didnt find it or fail to see it- it does not mean it doesn't exists.Will be great if you don't call false advertisement if you're not sure or not aware of something - such claims can cause a damage.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is surprisingly updated and clean.
Stayed 2 nights in Feb 2024
Response from Guest Relations on 16 Feb 2024
Thank you for your review! We're glad you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

Felipe

Travelled with family
Liked: Amenities
Sunnyd for $19.00 dollars
Stayed 1 night in Feb 2024
Response from Guest Relations on 16 Feb 2024
Thank you for your review, As part of our amenities you will receive a parking pass for your vehicle, 15% off coupons for nearby restaurants, Password to our Wifi, a breakfast refresher and in your room you will get complimentary water bottles. You can also make free nationwide calls and are able to print your itinerary at the front desk, let’s not forget the access to the pool which is open from 9am to 7pm. We apologize that this was not to your liking, amenities are disclosed prior to booking.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strict 11am check out, too early for Vegas.
Strict 11am checkout even though front desk said it was okay to check out at noon upon check in.
Stayed 1 night in Jan 2024
Response from Guest Relations on 12 Feb 2024
Thank you for your review, check-in and check-out times are posted in the important information prior to booking, this is also reiterated upon check-in by the agent and the hotel registration bearing all the hotel policies. If you require a late check out the front desk agent on duty will be able to either process the payment for late check-out or if there are no slots available will let you know that late check-out will not be able to be facilitated. We apologize that this is not to your liking.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Business Stay
Nice place overall. Clean room with a good shower and hot water. Simple but good to stay for a few nights.
Stayed 3 nights in Jan 2024
Response from Guest Relations on 12 Feb 2024
Thank you for your review, we're glad to hear you enjoyed your stay with us! We look forward to your next visit!

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Guest Relations on 12 Feb 2024
Thank you for your review! we're glad you enjoyed your stay with us and we hope to see you again soon!

8/10 Good

D. Bruce

Stayed 2 nights in Jan 2024
Response from Guest Relations on 26 Mar 2024
Thank you for your review.

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Guest Relations on 12 Feb 2024
Thank you for your stellar review! We're glad to hear you enjoyed your stay with us and we hope to see you again soon!

2/10 Terrible

Laterra, Houston

Travelled with family and small children, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I just wasn’t pleased with our service
Stayed 3 nights in Jan 2024
Response from Guest Relations on 24 Jan 2024
Thank you for your review, we're sorry to hear that as stated prior should any delays occur and you require us to hold your reservation please contact your travel agent or the hotel directly so that we may hold your reservation until your arrival.

10/10 Excellent

Britney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very nice, love that there’s no carpet!
Stayed 1 night in Jan 2024
Response from Guest Relations on 24 Jan 2024
Thank you for your review, we're glad you enjoyed your stay with us and we are happy to hear that you enjoyed your room.

10/10 Excellent

Raul, Antioch

Stayed 1 night in Jan 2024
Response from Guest Relations on 24 Jan 2024
Thank you for your review, we're glad you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Lamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations on 16 Jan 2024
Thank you for your review.

10/10 Excellent

Javier, Santa Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations on 16 Jan 2024
Thank you for your review! We're glad you enjoyed your stay with us and we hope to see you again soon!

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2024
Response from Guest Relations on 16 Jan 2024
Thank you for your review, we would like to know more about your stay, please feel free to contact us with your experience so that we may amend your stay.

4/10 Poor

Lina

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations on 8 Jan 2024
Thank you for your review.

4/10 Poor

keith

Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Guest Relations on 8 Jan 2024
Thank you for your review.