Thank you for your recent stay at Viera and for taking the time to share your feedback with us. We are thrilled to hear that you found Lake Las Vegas and Viera to be amazing, with a perfect blend of tranquility during the week and just the right amount of nightlife on weekends, especially during the summer months. We also appreciate your positive comments about the pools and the sense of security provided by the coded access. We are sorry to learn that your recent stay in suite 344 didn't entirely meet your expectations. Your feedback is highly valuable to us as it allows us to continuously improve and ensure that each guest has an exceptional experience. We sincerely apologize for the inconvenience caused by the discomfort of the beds and pillows. We understand how important a good night's sleep is, and we are actively working on addressing this issue to enhance the comfort of our guests. Regarding the dishwasher and the thin garbage sacks, we apologize for any inconvenience you faced. We are actively working on replacing the dishwasher and ensuring that the provided garbage sacks are of higher quality. Your observation about the lighting in the suites is also noted. We will explore options to improve the nighttime lighting to ensure our guests have a comfortable and well-lit space. We greatly appreciate your loyalty to Viera and the feedback you provided. We are committed to providing an exceptional experience for all our guests and will take your comments into consideration to enhance the overall quality of our accommodations.

Thank you for choosing to stay at our VRBO condo and for taking the time to share your feedback. We're glad to hear that you enjoyed the complex and the surrounding area, as well as the cleanliness and quietness of the condo. Your recommendation means a lot to us. We apologize for the inconvenience you experienced with the kitchen not being well-stocked, and for the absence of plastic glasses to take to the pool. We'll definitely take this feedback into account and work on improving the amenities provided for our future guests. Regarding the lack of coffee or tea provided, we understand how important it is to have these essentials available, and we will make sure to include them in our future rentals. We understand your concerns about the check-in process, and we apologize for any discomfort caused. Our policy of sharing check-in information on the arrival day is in place to ensure that the property is cleaned and ready for your stay. We've had a past incident where early access led to an incomplete cleaning, and we implemented this policy to avoid such occurrences in the future. However, we'll take your feedback into consideration and see if there are any alternative solutions to improve this process. We have since introduced a new system for ID verification to ensure a smoother and more secure experience for our guests. You will no longer be required to text your ID; we've streamlined the process to avoid any discomfort.

Thank you for your detailed feedback about your recent stay at Lake Las Vegas. We are delighted to hear that your granddaughter enjoyed exploring the condo and making smoothies, and that you found our pool area relaxing. It's also great to know that you were able to take advantage of the convenient location of our property and visit nearby attractions. We appreciate your constructive feedback about the lack of blankets and non-functional thermostat, and we will address these issues with our maintenance team. We apologize for the inconvenience caused by being locked out of the condo and appreciate your patience while we resolved the issue. Thank you for choosing to stay with us, and we hope to welcome you back soon for another relaxing getaway.