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Reviews of Raintree At Polo Towers, Las Vegas

3.5 out of 5
Raintree At Polo Towers, Las Vegas
3745 Las Vegas Blvd S, Las Vegas, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 74 out of 125 reviews" "
Rating 8 - Good. 36 out of 125 reviews" "
Rating 6 - Okay. 10 out of 125 reviews" "
Rating 4 - Poor. 0 out of 125 reviews" "
Rating 2 - Terrible. 5 out of 125 reviews" "

9.2/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jackie

Stayed 2 nights in May 2024
Response from The Travel Raintree Team on 6 May 2024
Thank you so much for taking the time to rate us. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you soon.Warm regards,

2/10 Terrible

Jean-Christophe, Bordeaux FRANCE

Business traveller
The property put a $55.00 split week charge and refused to take it off. This was not on the EXPEDIA prepaid voucher as an additional charge. However, after 2 hours of being passed around, and everyone saying not their responsibility, I am trying to get my money back from Expedia or American Express. DO NOT STAY IN THIS PROPERTY. It is a timeshare and so they will add extra charges at the front desk, and then tell you that they cannot take off the charges because it is related to the owner. But, since we booked and paid for this on Expedia, we never had contact with the original owners. No one is able to help.
Stayed 2 nights in Mar 2024
Response from The Travel Raintree Team on 15 Mar 2024
Dear Jean-Christophe,Thank you for your candid feedback. We are sorry for any inconvenience you had during your stay as this is not indicative of the five-star level of service we provide. Your review has been passed on to Management and we are investigating.Regards

8/10 Good

michael

Liked: Cleanliness, property conditions & facilities
Construction next door is a little noisy in morning
Stayed 2 nights in Mar 2024
Response from The Travel Raintree Team on 14 Mar 2024
Dear Michael,Thank you for taking the time to review your stay at Raintree At Polo Towers, Las Vegas. Your feedback is important to us.Regards

6/10 Okay

Andrea

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from The Travel Raintree Team on 20 Feb 2024
Dear Andrea,Thank you for taking the time to review your stay at Raintree At Polo Towers, Las Vegas. Your feedback is important to us.Regards

10/10 Excellent

Dusty

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location will be nice once construction is done.
Stayed 2 nights in Feb 2024
Response from The Travel Raintree Team on 7 Feb 2024
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Warm Regards,

10/10 Excellent

Roy

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property and rooms were spotless. Construction in the area give it a 3 but otheewise great value for the money.
Stayed 2 nights in Jan 2024
Response from The Travel Raintree Team on 28 Jan 2024
Dear Roy,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards

10/10 Excellent

ANTHONY

Stayed 3 nights in Jun 2023
Response from The Travel Raintree Team on 26 Jun 2023
Dear Anthony,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon.Warm Regards

10/10 Excellent

zhan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
location
Stayed 2 nights in Apr 2023
Response from The Travel Raintree Team on 2 May 2023
Dear Zhan,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon.Warm Regards

10/10 Excellent

PAUL

Liked: Cleanliness, room comfort
Great stay
Very nice place to stay. Staff was great also. Valet parking worked like a charm
Stayed 2 nights in Apr 2023
Response from The Travel Raintree Team on 21 Apr 2023
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon.Warm Regards,

10/10 Excellent

Camille

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 3 nights in Apr 2023
Response from The Travel Raintree Team on 18 Apr 2023
Dear Camille,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon.Warm Regards

8/10 Good

MICHAEL

Liked: Cleanliness, amenities, property conditions & facilities
Response from The Travel Raintree Team on 30 Apr 2023
Dear Michael,Thank you for taking the time to review your stay at Raintree At Polo Towers, Las Vegas. Your feedback is important to us. Come back and visit us again soon!Warm Regards

10/10 Excellent

Rajani

Travelled with family
Liked: Cleanliness, room comfort
It's really comfortable and nice place.
Stayed 3 nights in Mar 2023
Response from The Travel Raintree Team on 14 Mar 2023
Dear Rajani,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon.Warm Regards

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved staying at this hotel. It was very clean, quiet & spacious. We had a 2 bedroom suite. Every night we received a text asking if we needed any toiletries, if I said yes, they delivered them before I woke up the following morning.
Stayed 7 nights in Feb 2023
Response from The Travel Raintree Team on 2 Mar 2023
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon.Warm Regards,

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2023
Response from The Travel Raintree Team on 1 Mar 2023
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon.Warm Regards,

10/10 Excellent

Tom

Travelled with family
Liked: Amenities, property conditions & facilities
Very well built suites - did not hear neighbors. Nice view of the strip.
Stayed 4 nights in Feb 2023
Response from The Travel Raintree Team on 19 Feb 2023
Dear Tom,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon.Warm Regards

10/10 Excellent

Efrain

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really clean rooms
Stayed 2 nights in Feb 2023
Response from The Travel Raintree Team on 15 Feb 2023
Dear Efraín,Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon.Warm Regards

10/10 Excellent

Parminder

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was super helpful and nice. Helped us with late checkout and storing our luggage past our stay. Hotel gym was quiet and had most of necessary equipments. Hotel pool was closed for season so that was a bummer. Hotel rooms were spacious, fully equipped appliances, dishes and utensils. Rooms had 2 tv in living/kitchen area and bedroom. Hotel washrooms have shared access from bedroom and living room. Around the hotel was construction and closed mall which made complicated and not so safe getting around. Hotel location is nice. Most travel attractions are located within 5 - 10min walk and helped us lot of time from traffic plus taxi money. Overall 8/10
Response from The Travel Raintere Team on 23 Dec 2022
Dear Parminder,We are very sorry that you had that experience, that this is not the quality of service we provide, we greatly appreciate your feedback and will use it to improve our service. Your review has been passed on to ManagementWarm Regards

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property was very clean. Not their fault but Monday morning construction on the building in front of the property was very loud
Stayed 2 nights in Dec 2022
Response from The Travel Raintere Team on 26 Dec 2022
Dear Christopher,Thank you for taking the time to rate your stay with us at Raintree At Polo Towers, Las Vegas. We are very sorry that you had that experience. Come back and visit us again soon!Warm Regards.

2/10 Terrible

Senthil

Stayed 3 nights in Nov 2022

6/10 Okay

Geoffrey Michael

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed staying here. It was a great location, good sized rooms and not as expensive as the rest of the hotels. However, our room did have a bit of a fishy smell. What upset me the most was the concierge. Our room received a phone call from them and they claimed that “you’re staying at so and so’s room and it comes with perks. I can get you free tickets for this and that.” It was a sales pitch for time shares. I get it, that’s a way to make money. But the fact that Niko lied on the phone and then straight to my face was inappropriate and unprofessional. He made it seem like he was interested in our stay, asking what else we need in the room. I asked for a blanket and some air freshener. Those never came. When I missed the scam meeting, I mean time share meeting, they called immediately to ask where I was. But damn let me tell you, I still never got my blanket. Honestly, they should be ashamed of overlooking what current customers need while being more concerned about their sales. Great place to stay. But, Don’t fall for their shenanigans. Bring your own blanket
Stayed 3 nights in May 2022
Response from The Travel Raintree Team on 21 May 2022
Thank you for taking the time to review your stay with us at Raintree At Polo Towers, Las Vegas. Your feedback is important to us. Thank you for choosing to stay with us and we look forward to your return. Your review has been passed on to Management. Warm Regards,

10/10 Excellent

Michel

Stayed 5 nights in Apr 2022
Response from The Travel Raintree Team on 15 Aug 2022
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, great location (mid strip), and the one bedroom suite has a full kitchen which is very convenient.
Stayed 5 nights in Apr 2022
Response from The Travel Raintree Team on 11 Apr 2022
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon. Warm Regards,

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s clean and close to everything without being on the busy strip
Stayed 3 nights in Apr 2022
Response from The Travel Raintree Team on 6 Apr 2022
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon. Warm Regards,

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice view and it was near all the areas we wanted to see.
Stayed 2 nights in Mar 2022
Response from The Travel Raintree Team on 5 Apr 2022
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon. Warm Regards,

8/10 Good

Susan

Liked: Cleanliness, amenities
Liked that I had a smoking balcony, although if you wanted a balcony that you could smoke on it had to be higher than the 9th floor which wasn’t great as I don’t do heights. Also, no balcony furniture which was a bit odd. Very comfy apartment style room with lounge, dining area, bedroom, kitchen and bathroom. Hotel could do with a little updating. Carpet in room had stains which need addressing and hallway carpets are a little threadbare. Very central to the Las Vegas strip, quiet and safe area.
Stayed 10 nights in Mar 2022
Response from The Travel Raintree Team on 5 Apr 2022
Thank you for taking the time to review your stay with us at Raintree At Polo Towers, Las Vegas. Your feedback is important to us. Thank you for choosing to stay with us and we look forward to your return. Your review has been passed on to Management. Warm Regards,

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
It was located greatly to the strip, but there was no good way to go from the hotel to the strip without walking down alleys that were dirty. Also issue with homeless right.
Stayed 2 nights in Mar 2022
Response from The Travel Raintree Team on 5 Apr 2022
Thank you for taking the time to review your stay with us at Raintree At Polo Towers, Las Vegas. Your feedback is important to us. Thank you for choosing to stay with us and we look forward to your return. Your review has been passed on to Management. Warm Regards,

8/10 Good

Martin

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2022
Response from The Travel Raintree Team on 9 Mar 2022
Thank you so much for taking the time to rate us. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you soon. Warm Regards,

10/10 Excellent

Denise

Liked: Cleanliness, amenities, property conditions & facilities
I loved that it had a full kitchen and living space. The elevator can be tricky at times with the key card.
Stayed 2 nights in Feb 2022
Response from The Travel Raintree Team on 23 Feb 2022
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon. Warm Regards,

10/10 Excellent

Jose

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2022
Response from The Travel Raintree Team on 21 Feb 2022
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon. Warm Regards,

8/10 Good

Naomi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Parking is not included and you have to pay for parking so that’s the only downfall
Stayed 2 nights in Feb 2022
Response from The Travel Raintree Team on 21 Feb 2022
Thank you for taking the time to review your stay with us at Raintree At Polo Towers, Las Vegas. Your feedback is important to us. Thank you for choosing to stay with us and we look forward to your return. Your review has been passed on to Management. Warm Regards,

10/10 Excellent

Brad

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Feb 2022
Response from The Travel Raintree Team on 15 Aug 2022
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon.

10/10 Excellent

Andrew

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2022
Response from The Travel Raintree Team on 10 Feb 2022
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon. Warm Regards

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, room comfort
Nice Place- Lacking Seats
The room was clean. The bathroom was a good size. The room had a Murphy bed that you could push back to the wall with a couch underneath. The problem was there were no cushions for sitting on the couch. There was one desk chair, so the only place to sit was there or on the bed. There was a balcony, too, but it had no seats either. Since it had a kitchenette, it was difficult to eat a meal with no place to sit.
Stayed 3 nights in Jan 2022
Response from The Travel Raintree Team on 20 Jan 2022
Thank you for taking the time to review your stay with us at Raintree At Polo Towers, Las Vegas. Your feedback is important to us. Thank you for choosing to stay with us and we look forward to your return. Your review has been passed on to Management. Warm Regards,

6/10 Okay

Emilie

Business traveller
Liked: Cleanliness
I was told when I checked in the split-week fee would be waived, on checking out it was charged and nobody at the front desk was willing
Stayed 2 nights in Sep 2021
Response from The Travel Raintree Team on 1 Oct 2021
Thank you for taking the time to review your stay with us at Raintree At Polo Towers, Las Vegas. Your feedback is important to us. Thank you for choosing to stay with us and we look forward to your return. Your review has been passed on to Management and we are investigating. Warm Regards,

10/10 Excellent

Yeni

Liked: Cleanliness, room comfort
This is the best place to stay!!!
This is the best place to stay, I love it 😍
Stayed 2 nights in Sep 2021
Response from The Travel Raintree Team on 14 Sept 2021
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon. Warm Regards,

8/10 Good

yukiko

Stayed 3 nights in Jul 2021

10/10 Excellent

derrell b.

Liked: Cleanliness
Great stay very friendly staff
Loved my stay would Def stay again
Stayed 4 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from The Travel Raintree Team on 10 Jul 2021
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon. Warm Regards,

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2021
Response from The Travel Raintree Team on 21 Jun 2021
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon. Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2021
Response from The Travel Raintree Team on 1 Jul 2021
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon. Warm Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Polo Towers is comfortable and walking distance to shops and other casinos. I liked that it was a 1 bedroom, living room, dining room and fully equipped kitchen and the fridge had an ice maker. Great place to stay while visiting Vegas.
Stayed 3 nights in Jun 2021
Response from The Travel Raintree Team on 16 Jun 2021
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
It was all around good. I didn’t like the nearby area with the old stores but overall it’s cool
Stayed 3 nights in Jun 2021
Response from The Travel Raintree Team on 8 Jun 2021
Thank you so much for taking the time to rate us. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you soon. Warm Regards,

10/10 Excellent

William

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2021
Response from The Travel Raintree Team on 8 Jun 2021
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon. Warm Regards,

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2021
Response from The Travel Raintree Team on 4 Jun 2021
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon. Warm Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the fact that is on the strip, close to places to eat and there's a full kitchen and spaciousness of the 1 bedroom. However mattresses are worn-out.
Stayed 2 nights in May 2021
Response from The Travel Raintree Team on 25 May 2021
Thank you so much for taking the time to leave your review. We are glad to read that you enjoyed your vacation and the place! We look forward to your next visit! Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2021
Response from The Travel Raintree Team on 1 Jul 2021
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon. Warm Regards,

10/10 Excellent

Chasity

Travelled with family
Liked: Cleanliness, room comfort
Great place to stay will return when in Vegas
It was very clean and staff was great
Stayed 2 nights in May 2021
Response from The Travel Raintree Team on 19 May 2021
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon. Warm Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the way it’s set up roof top pool and it’s lil Plaza before u get to the strip gives me sense of comfort
Stayed 3 nights in May 2021
Response from The Travel Raintree Team on 11 May 2021
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon. Warm Regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2021
Response from The Travel Raintree Team on 18 May 2021
Thank you for giving us a perfect rating. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Looking forward to welcoming you back soon. Warm Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great view, full kitchen, separate bedroom, very large rooms and close to everything. Middle of the strip.
Stayed 5 nights in Apr 2021
Response from The Travel Raintree Team on 26 Apr 2021
Thank you for taking the time to review your stay with us at Raintree At Polo Towers, Las Vegas. Your feedback is important to us. Thank you for choosing to stay with us and we look forward to your return. Your review has been passed on to Management.