Coffee/tea maker

Reviews of Studio 6 North Las Vegas, NV

2.5 out of 5
Studio 6 North Las Vegas, NV
2401 Las Vegas Boulevard North, North Las Vegas, NV

Reviews

4.6
Rating 10 - Excellent. 44 out of 284 reviews" "
Rating 8 - Good. 20 out of 284 reviews" "
Rating 6 - Okay. 34 out of 284 reviews" "
Rating 4 - Poor. 41 out of 284 reviews" "
Rating 2 - Terrible. 145 out of 284 reviews" "

4.4/10

Cleanliness

5.2/10

Staff & service

4.2/10

Amenities

4.2/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cindi

Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly and very affordable
Stayed 1 night in May 2024

6/10 Okay

Vini

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The important things were clean; microwave, sinks, toilet, fridge. The floor (old tile) was filthy. Hubby walked from shower to bed, maybe ten steps, and his feet were black. Just bring throwaway socks! Fridge worked, microwave worked, tv was fine, internet we didn't try. Area not the best...felt like we were in Mexico.
Stayed 1 night in May 2024
Response from Guest Relations Management on 4 May 2024
Hi Vini! Thank you for sharing your feedback with us. We're glad to hear that the essential amenities in your room, such as the microwave, sinks, toilet, and fridge, were clean and in good working condition.However, we apologize for the cleanliness issue with the floor. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard. Your feedback is valuable to us, and we will address this issue promptly to ensure that it's resolved for future guests.Regarding your comment about the area, we're sorry to hear that you didn't feel comfortable. We strive to provide a safe and welcoming environment for all our guests, and we regret that you didn't feel that way during your stay.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

8/10 Good

Gigi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I like the fact that the rooms come with refrigerator, microwave, and Keurig for making coffee.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 30 Apr 2024
Hi Gigi! Thank you for sharing your feedback with us. We're delighted to hear that you appreciated the amenities provided in your room, including the refrigerator, microwave, and Keurig coffee maker. We strive to ensure our guests have everything they need for a comfortable stay, and we're glad to know that these amenities enhanced your experience. Your positive comments are truly appreciated, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Selena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice and decent
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 30 Apr 2024
Hi Selena! Thank you for your positive feedback! We're glad to hear that you found our place to be nice and decent during your stay. We appreciate your kind words and hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Maria Isabel

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 27 Apr 2024
Hi Maria! Excellent customer service can truly elevate a hotel experience. It's great to hear that you had a positive interaction with the staff during your stay. If you ever need accommodations again or have any other travel plans, don't hesitate to reach out. We'd be happy to assist you.

10/10 Excellent

Maria Isabel

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Excellent Customer service. Easy and fast check-in.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 24 Apr 2024
Hi Maria! Thank you for the outstanding rating and your kind words! We're thrilled to hear that you experienced excellent customer service and a smooth check-in process. Providing efficient and friendly service is important to us, and we're delighted that we were able to meet your expectations.We appreciate your feedback and look forward to welcoming you back for another excellent stay. Thank you for choosing to stay with us!

6/10 Okay

Stephanie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 24 Apr 2024
Hi Stephanie! Thank you for taking the time to rate your experience with us. We appreciate your feedback, and we're sorry to see that we didn't fully meet your expectations with a 3 out of 5 rating. Your satisfaction is important to us, and we're committed to improving. If there are specific areas where we fell short or if there's anything we can do to enhance your experience, please don't hesitate to reach out. Your input is valuable to us, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service.
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on 20 Apr 2024
Hi Jose,We appreciate your positive feedback regarding our hotel's customer service. Providing exceptional service is our top priority, and we're delighted to hear that we met your expectations. Our team works diligently to ensure that every guest has a pleasant and comfortable stay. Your satisfaction is paramount to us, and we look forward to welcoming you back for another enjoyable experience in the future.

2/10 Terrible

mark

Business traveller
Disliked: Staff & service, property conditions & facilities
It is not their fault that this motel is located in a seedy area. However, the rooms were not clean; they were holes in the walls, tears in the drapes, and no blankets on the bed. The staff was downright surly and unpleasant, and before we left in disgust, I ended up killing a half a dozen creepy crawlies.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 16 Apr 2024
Hi Mark! Thank you for your candid feedback. We sincerely apologize for the conditions and service you experienced during your stay. It is clear we fell short in our commitment to providing a clean and welcoming environment, and for that, we are truly sorry.The issues you've described with the room condition and housekeeping are concerning and have been addressed with our maintenance and cleaning teams to ensure they do not occur again. Similarly, the behavior of our staff you reported is unacceptable and not in line with our standards for customer service. We are taking steps to retrain our team to ensure all guests are treated with the respect and courtesy they deserve.We deeply regret that your visit was anything less than satisfactory and hope you will consider staying with us again so we can demonstrate our commitment to improvement and provide you with a much better experience. Your feedback is invaluable to us as it helps us improve and ensure a better experience for all our guests. Thank you for bringing these issues to our attention.

6/10 Okay

Xavier

Business traveller
Liked: Staff & service
You get what you paid for place needed better upkeep and the cable wasn’t working
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on 15 Apr 2024
Hi Xavier! Thank you for sharing your feedback with us. We're glad that you found value in your stay, though it sounds like there were a few areas that didn’t quite meet your expectations. We apologize for the issues you encountered with the upkeep and the cable service. Your comments are invaluable as we strive to improve our guest experience, and we are actively working on these aspects to ensure a more enjoyable and comfortable stay for all our guests in the future. Thank you for bringing this to our attention, and we hope to have another opportunity to host you, providing a stay that truly exceeds your expectations.

2/10 Terrible

Alicia

Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service was bad i told them the tv wasnt working he said it was fine at 3/ when he checked the room i had just checkes in at 5:30 pm not even 5 min so thats when i went to the office
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on 12 Apr 2024
Hi Alicia! Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with the TV in your room and the response you received from our staff. It's clear we missed the mark in providing you with the level of service you deserve. We understand how frustrating it can be when things don't go as expected, and we regret that we did not resolve the situation to your satisfaction at the time. We are addressing this directly with our team to ensure our service delivery is consistent and attentive. We value your feedback and are committed to improving our guest experience. We hope you will consider staying with us again so we can demonstrate our commitment to your comfort and satisfaction.

2/10 Terrible

Alicia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Costumer servuce and the roims are ugky notjing works
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 12 Apr 2024
Hi Alicia! Thank you for taking the time to provide your feedback. We deeply apologize for the issues you encountered with both our customer service and the functionality of your room. It is clear that we fell short of delivering the high standard of hospitality and comfort that we strive for. We take your comments seriously and are addressing these issues promptly to ensure they are rectified. Improving our facilities and training our staff to better serve our guests are our top priorities. We are committed to enhancing our services and would appreciate the opportunity to regain your trust. We hope you will consider staying with us again, so we can provide a better experience.

8/10 Good

Ronnica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its decent and quiet, like that the rooms had a kitchenette. Large fridges to store food and drinks
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on 4 Apr 2024
Hi Ronnica,We're thrilled to hear that you found our hotel decent and quiet during your stay. The inclusion of kitchenettes in our rooms is aimed at providing guests with added convenience and flexibility during their visit. Our spacious fridges are indeed designed to accommodate your storage needs, ensuring your food and drinks stay fresh throughout your stay. We appreciate your feedback and hope to welcome you back for another enjoyable experience in the future.

2/10 Terrible

richard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very very dirty - never going there ever
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on 4 Apr 2024
Hi Richard,We're truly sorry to hear about your disappointing experience during your stay. Maintaining cleanliness is paramount to us, and we sincerely apologize for any lapses in our standards that you encountered. We take your feedback seriously and will address these concerns with our housekeeping team to ensure such issues are promptly rectified. We appreciate your response and hope to have the opportunity to restore your confidence in our hotel in the future.

4/10 Poor

Elizabeth

Travelled with partner
This property is run down, in need of repairs and not clean. Some of the rooms are rented long term. The neighborhood is somewhat industrial. I will not stay here afain
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 31 Mar 2024
Hi Elizabeth,We're sorry to hear about your experience, but we'd like to clarify that our property undergoes regular maintenance to ensure a comfortable stay for all guests. While we do offer long-term rental options, they undergo the same rigorous cleaning standards as our short-term accommodations. Regarding the neighborhood, we understand that preferences vary, but many guests appreciate our convenient location near various industrial areas. We appreciate your feedback and will continue to strive for improvement.

4/10 Poor

Bradley

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
So gross. Dirt on the “clean” towels. No blanket or comforter on the bed, just sheets. TV didn’t work. Door looked like it had been previously kicked in. But you get what you pay for ¯\_(ツ)_/¯
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 30 Mar 2024
Hi Bradley! We apologize for the disappointing experience you had during your stay with us. Your feedback is concerning, and we take cleanliness and maintenance very seriously. We sincerely apologize for the issues you encountered with the towels, bedding, TV, and door. Rest assured, these are not reflective of our usual standards, and we will address them with our housekeeping and maintenance teams to ensure such oversights do not happen again. We understand your frustration, and we strive to provide all our guests with a comfortable and pleasant stay. We appreciate your feedback and will use it to improve our services and facilities. If there's anything we can do to make it right or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.

10/10 Excellent

Cindi

Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always taking care of their guests
Response from Guest Relations Management on 30 Mar 2024
Hi Cindi! Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with us and felt well taken care of during your stay. Ensuring our guests' comfort and satisfaction is our top priority, and it's great to know that we succeeded in meeting your expectations. Your kind words mean a lot to us, and we appreciate your support. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Cindi

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff has been great being able to accommodate us and our needs
Response from Guest Relations Management on 28 Mar 2024
Hi Cindi! Thank you for your positive feedback! We're glad to hear that the staff at the hotel was able to accommodate your needs effectively. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We're here to help!

2/10 Terrible

Erica

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
My room had a smoking 🚬 smell. The room was dirty. A lady kicked our room door in the middle of the night.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 26 Mar 2024
Hi Erica! We are deeply sorry to hear about the unpleasant experience you encountered during your stay with us. Your feedback is extremely important to us, and we take it very seriously. It is unacceptable that your room had a smoking smell and was not up to our cleanliness standards. We apologize for any inconvenience or discomfort this may have caused you. Rest assured, we will investigate the issues you've raised with our housekeeping and maintenance teams to ensure that proper measures are taken to address them promptly. Regarding the incident with the door, we are very concerned to hear about this and take matters of security and safety very seriously. We will look into the matter immediately and take appropriate actions to prevent such incidents from happening in the future. Please accept our sincerest apologies for falling short of your expectations and for any inconvenience caused. We truly value your feedback, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to contact us directly.

6/10 Okay

TJ

Travelled with family
You get what you pay for. They’re trying their best though
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 23 Mar 2024
Hi TJ,We appreciate your feedback and understand your perspective. Our team consistently strives to offer value for money without compromising on quality. While we acknowledge your concerns, please know that we are committed to continuously improving our services to meet the expectations of all our guests. Your insights are invaluable to us, and we will use them to enhance the overall guest experience.

2/10 Terrible

maria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is mery. I’m pleasant place to stay. It is so dirty walls are nasty stuff the walls. The fan cover in the bathroom is halfway absolutely not worth the price not even a homeless person. Can spend the night there.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 8 Mar 2024
Hi Maria! We apologize for the poor experience you had during your stay. It's disheartening to hear about the cleanliness issues and maintenance concerns you encountered in your room. Ensuring a clean and comfortable environment for our guests is a top priority for us, and we regret that we fell short in meeting these standards during your visit. Your feedback is invaluable to us, and we will address these concerns promptly with our housekeeping and maintenance teams to prevent such issues from recurring in the future. We understand your disappointment, and we apologize for any inconvenience or discomfort caused. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience should you choose to stay with us again in the future. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out to us directly.

10/10 Excellent

Alicia

Stayed 1 night in Mar 2024
Response from Guest Relations Management on 27 Mar 2024
Hi Alicia! Thank you immensely for your perfect rating of 5 out of 5! We're thrilled to hear that you had a fantastic experience. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. It was a pleasure hosting you, and we look forward to welcoming you back for another wonderful stay.

2/10 Terrible

Car

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk agent was rude and un helpful
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on 25 Feb 2024
Hi Car,We sincerely apologize for any inconvenience caused during your stay. However, we take guest feedback seriously and aim to provide exceptional service at all times. Our team is trained to prioritize guest satisfaction, and any lapse in service will be addressed internally. We appreciate your feedback and will strive to ensure a more positive experience for future guests.

2/10 Terrible

Roger

Stayed 1 night in Feb 2024
Response from Guest Relations Management on 21 Mar 2024
Hi Roger! We're deeply sorry to hear that your experience fell short of expectations, as indicated by your rating of 1 out of 5. Please accept our sincere apologies for any shortcomings you encountered during your stay. We take your feedback seriously and will use it to improve our services. If you're willing to provide more details about your experience, we would appreciate the opportunity to address any specific concerns you may have. We hope you'll consider giving us another chance to make things right.

2/10 Terrible

Chandler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 21 Feb 2024
Hi Chandler! We're deeply sorry to hear about your disappointing experience during your recent stay. Your rating of 1 out of 5 concerns us greatly, and we genuinely apologize for any discomfort or inconvenience you encountered. We take your feedback seriously and will investigate the issues you've raised to prevent similar occurrences in the future. Your satisfaction is of utmost importance to us, and we're committed to making things right. If you would be willing to provide more details about your stay, we'd appreciate the opportunity to address your concerns directly. We hope to have another chance to exceed your expectations in the future.

2/10 Terrible

Trinity

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Blood left on shower curtain none of the surfaces were wiped down was dusty and dirty all around. seedy area
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 19 Feb 2024
Hi Trinity! We're deeply sorry to hear about the unsatisfactory experience you had during your stay with us. Your feedback is extremely concerning, and we apologize for the cleanliness issues you encountered. Ensuring a clean and comfortable environment for our guests is a top priority, and it's clear that we fell short of this standard during your stay. We sincerely apologize for any discomfort or inconvenience caused by the lack of cleanliness in your room. We take your feedback seriously, and we will address these issues with our housekeeping team immediately to ensure that proper cleaning standards are maintained and that all surfaces are thoroughly cleaned and sanitized for the comfort and safety of our guests. Additionally, we regret any concerns you may have had about the area surrounding our hotel. We strive to provide a safe and secure environment for all our guests, and we take the safety and security of our guests very seriously. We understand that this experience may have left you with a negative impression of our hotel, but we hope that you will consider giving us another chance to provide you with the exceptional experience you deserve. If you do decide to stay with us again, please don't hesitate to reach out to us directly so that we can ensure your next stay is significantly better. Once again, we apologize for the inconvenience and frustration you experienced, and we thank you for bringing these issues to our attention. Your feedback is invaluable as we work to improve our services.

8/10 Good

Kat

Liked: Cleanliness, staff & service, property conditions & facilities
The front office people are really nice
Response from Guest Relations Specialist on 3 Feb 2024
Hi Kat,We appreciate your positive feedback regarding our front office team! It's heartening to hear that their friendliness left a lasting impression on your stay. Our dedicated staff takes pride in providing excellent customer service to ensure a welcoming atmosphere for all our guests. We're delighted to have contributed positively to your experience, and we look forward to welcoming you back for another enjoyable stay in the future.

2/10 Terrible

Janine

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I DID NOT FEEL SAFE IN THE ROOM. THERE WERE PATRONS/ RESIDENTS FIGHTING AT 0600. THERE WAS RANDOM LOOSE BLK HAIR FOUND IN THE ONLY SHEET. ROACHES, AND PUBIC HAIR ON WALLS OF THE SHOWER. WE CHECKED OUT AT 0945 AND WENT TO THE EXCLAIBUR
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 2 Feb 2024
Hi Janine! We're deeply sorry to hear about your extremely disappointing experience during your stay with us. Your safety and comfort are of the utmost importance, and we sincerely apologize for the unsettling incidents you encountered in your room. It's distressing to hear about the disturbance caused by other guests and the cleanliness issues you faced. This is not the experience we aim to provide, and we understand your decision to check out early and seek alternative accommodation. Please rest assured that we take your feedback seriously, and we will investigate these matters thoroughly to ensure that corrective action is taken immediately. Our guests' well-being is our top priority, and we deeply regret that we failed to meet your expectations. We understand if you may be hesitant to stay with us again, but if you're willing to give us another chance, we would appreciate the opportunity to make it right and provide you with the exceptional experience you deserve.

6/10 Okay

Deundra

Business traveller
Disliked: Amenities
Tv didn’t work keep saying no signal and connection so that what I didn’t like
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 1 Feb 2024
Hi Deundra! We apologize for the inconvenience you experienced with the television during your stay. Ensuring that all amenities, including the TV, are in proper working order is important to us, and we regret that we fell short in this regard. Please rest assured that we will address this issue promptly to ensure that all TVs are properly connected and functioning for our guests' enjoyment. If there's anything else we can do to make your next stay more enjoyable or if you have any further concerns, please don't hesitate to let us know. Your satisfaction is our top priority, and we're here to assist you in any way we can. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 29 Jan 2024
Hi David,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Terrible

Patrice

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 22 Jan 2024
HI Patrice,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

6/10 Okay

Eveline

Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 17 Jan 2024
Hi Eveline! Thank you for providing your feedback, and we appreciate your 3 out of 5 rating. We're glad to see that your experience was generally positive, but we acknowledge that there is room for improvement. Your insights are valuable to us, and if there are specific aspects you enjoyed or any suggestions you may have to further enhance our services, we would love to hear more about it. We hope to have the opportunity to host you again for another enjoyable stay and make any necessary adjustments to ensure an even more satisfying experience.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down $50 cash deposit
You get what you pay for. Far from strip, run down. $50 cash deposit required which is something I have never seen in my life. I would not recommend it to my enemy. Stay totally away.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 13 Jan 2024
Hello,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. While our hotel is situated away from the strip, we believe our affordable rates reflect our commitment to providing budget-friendly accommodation. The 50 cash deposit is a standard practice aimed at ensuring the security of our property and the well-being of all guests. We understand that preferences vary, and we regret that our location did not meet your expectations. We value your input and will consider it as we continually strive to enhance the overall guest experience.

6/10 Okay

Charles

Stayed 5 nights in Jan 2024
Response from Guest Relations Management on 3 Feb 2024
Hi Charles! Thank you for choosing to stay at Studio 6 North Las Vegas, NV and for taking the time to provide us with your feedback. We appreciate your honest rating of 3 out of 5 and for sharing your experience with us. We regret to learn that your stay did not fully meet your expectations, and for any inconvenience or shortcomings you encountered. Please accept our sincere apologies for any areas where we may have fallen short. Your feedback is crucial to us as we continuously strive to improve our services and enhance the guest experience. If you could kindly provide us with more details about your stay and areas where we can make improvements, it would be greatly appreciated. We are committed to addressing any concerns you may have and to ensuring that your next visit with us exceeds your expectations. Thank you for bringing your feedback to our attention.

2/10 Terrible

sheryl

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first got there i thought ok its North Las Vegas whatever but then we get the room its disgustingly filthy hair on the ceiling and in the bathtub there's bugs that needed to be cleaned up. The bed sheets disgustingly dirty we went and bought sheets. No hot water for 3 days then was told we needed to let the water run an hour and 45 minutes to get hot water was told that they would give us a credit for the inconvenience which NEVER happened. The water leaked for the week we were there. There was no remote for the tv called and it took them 3 hours to find one. The whole experience is just sad. I won't be using Expedia to book with again. They didn't help either.
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 10 Jan 2024
Hi Sheryl! We sincerely apologize for the numerous challenges you faced during your stay at our hotel. Your feedback has brought to light several issues that are both disappointing and unacceptable. Please accept our heartfelt apologies for the inconveniences you endured. The cleanliness issues you described, including hair on the ceiling, bugs, and dirty bed sheets, are not indicative of the standards we strive to uphold. We are truly sorry that you had to experience such conditions. Our housekeeping team will be thoroughly retrained to ensure a higher level of cleanliness in our rooms. The lack of hot water for three days is a serious concern, and we apologize for any discomfort this caused. Your patience is appreciated, and we regret the miscommunication regarding the credit for the inconvenience. Rest assured, we will investigate this matter and take corrective action to ensure it does not happen in the future. The water leakage, missing remote, and the delay in providing a remote are additional issues that we are addressing promptly. We understand the importance of a smooth and trouble-free stay, and we regret that your experience did not meet these expectations. We value your feedback as it helps us identify areas for improvement, and we sincerely hope you might reconsider giving us another chance to provide you with the positive experience you deserve.

2/10 Terrible

Reynalda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Worst place I ever stayed
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 4 Jan 2024
Hi Reynalda! We're truly sorry to hear that your experience did not meet your expectations, and we apologize for any shortcomings during your stay. Your feedback is important to us, and we would appreciate any specific details you can provide about the issues you encountered so we can address them promptly. If there's anything you'd like to share or if there's anything else we can do to address your concerns, please feel free to let us know. We sincerely apologize for any inconvenience, and we hope to have the opportunity to improve your perception in the future. Wishing you a brighter New Year with improved experiences!

2/10 Terrible

Vishal

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The room was in terrible condition. Bed sheets were not cleaned and there was a cockroach in the bath tub. No soap was available, sink tap was not working properly and also there was just one towel. Never staying there again and avoid this place at all cost.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 28 Dec 2023
Hi Vishal! We sincerely apologize for the extremely disappointing experience you had during your stay. Your feedback is deeply concerning, and we want to assure you that this is not the level of cleanliness and comfort we strive to provide. We take reports of pests seriously, and we will immediately conduct a thorough inspection and take the necessary measures to address this issue. Additionally, we apologize for the lack of cleanliness with the bed sheets, the issues with the sink tap, and the shortage of towels and soap. This falls far below our standards, and we regret any inconvenience caused. We are committed to resolving these issues and hope to regain your trust in our services.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 28 Dec 2023
Hi Ronald! Thank you for the fantastic 10 out of 10 rating! We're overjoyed to have provided you with an exceptional experience. Your feedback is incredibly rewarding, and it inspires us to continue delivering top-notch service. If there's anything in particular that stood out during your stay or any recommendations for improvement, please share. We can't wait to host you again for another fantastic visit.

6/10 Okay

Katherine

Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on 8 Jan 2024
Hi Katherine,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

4/10 Poor

Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on 16 Dec 2023
Hi Teresa,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Soterania

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel, the only thing is our room is right next to the gym so you can hear weights dropping on the floor early morning
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 7 Dec 2023
Hi Soterania! Thank you for taking the time to share your positive feedback following your recent stay at our hotel. We're delighted to hear that you found our hotel pleasant. We appreciate your mention of the proximity of your room to the gym, and we apologize for any inconvenience caused by the noise of weights dropping in the early morning. We understand the importance of a peaceful stay, and we'll be sure to explore ways to minimize the noise impact on guestrooms in close proximity to the gym. Your input is valuable to us, and we hope this isolated incident did not detract too much from your overall experience. We look forward to the possibility of hosting you again in the future and ensuring a more seamless and peaceful stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 7 Dec 2023
Hi there dear guest! We appreciate you taking the time to provide feedback on your recent stay. We are sincerely sorry to hear that your experience fell short of your expectations. To better understand the issues you encountered and to address them promptly, we would be grateful for more details about your stay. Your insights are important, and we are committed to making improvements based on your feedback. We value your input and hope for the opportunity to make amends during your next visit. Please feel free to reach out directly to discuss your concerns further.

2/10 Terrible

ASHLEY

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book with this property!!! Nothing like the advertisements. Filthy walls, floors, plumbing is bad, terrible people seem to live here permanently and are NOT PAYING the motel. Criminal activity goes on here!
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 28 Nov 2023
Hi Ashley! Thank you for sharing your recent experience with us. We sincerely apologize for the issues you encountered during your stay. Your feedback is crucial to our ongoing efforts to improve, and we want to address your concerns. We're sorry to hear about the cleanliness issues you noted in your room. Maintaining a high standard of cleanliness is a top priority, and we will investigate and rectify the problems you mentioned. Regarding the presence of long-term guests and any discomfort you experienced, we will review our policies to ensure a welcoming environment for all our guests. Your mention of potential criminal activity is alarming, and we take this matter very seriously. We will cooperate fully with local authorities to address any security concerns, if any. We also understand the importance of accurate advertising, and we will conduct a thorough review to ensure our promotional materials reflect the actual experience we provide. Once again, we apologize for any inconvenience and discomfort you have faced. Thank you for bringing these matters to our attention. We appreciate your feedback and hope to have the opportunity to make amends on a future stay.

2/10 Terrible

Labbirelle

Travelled with family
Disliked: Amenities
The staffing was good in friendly but the condition was bad remote didn't work didn't want to give us towels and wash clothes cleaning staff was rude . . We got paint on our new clothes and shoes no one told us they would be painting the guy caught attitude with me and my wife because we Left to get food and block off both exits . In the didn't remember to give us our deposit back
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 28 Nov 2023
Hi Labbirelle! Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay, and we appreciate the opportunity to address your concerns. We're sorry to hear about the issues with the remote control and the reluctance you felt from our staff to provide towels and washcloths. Our staff is expected to be accommodating, and we will use your feedback to reinforce the importance of excellent customer service. Regarding the painting situation, we regret any inconvenience caused. We understand the frustration of discovering paint on your belongings, and we will investigate this matter to prevent similar incidents in the future. The situation with the exits being blocked is unacceptable, and we will remind our staff to prioritize guest safety and communication in such situations. As for the deposit, we apologize for any oversight, and we will review our procedures to ensure a smoother and more efficient process for future guests. Once again, we apologize for falling short of your expectations. Thank you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to improve your perception of our hotel on a future visit.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't do it.
This place was so nasty. not worth it.
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on 18 Nov 2023
Hi there! We appreciate your feedback and regret to hear that your experience did not meet your expectations. We sincerely apologize for any inconvenience or discomfort you may have encountered during your stay. Your comments are taken seriously, and we will be conducting a thorough review of our facilities and services to identify areas for improvement. Our goal is to provide a clean and comfortable environment for all our guests, and it is clear that we fell short in this instance. We sincerely apologize for any inconvenience you experienced, and we hope you might consider giving us another chance in the future to provide a more positive and enjoyable stay.

2/10 Terrible

Carlos

Stayed 1 night in Nov 2023
Response from Guest Relations Management on 8 Nov 2023
Hi Carlos! Thank you for sharing your rating of our hotel. We do hope you'll return and let us show you a far better experience.

10/10 Excellent

Darreece

Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 8 Nov 2023
Hi Darreece! Thank you for leaving your 5 out of 5 rating of our hotel! We are so glad that your stay was enjoyable, and we look forward to seeing you again!

4/10 Poor

Veniamin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 7 Nov 2023
Hi Veniamin! Thank you for taking the time to rate our hotel. Your experience is important to us, and we're here to make it even better. If you have any specific comments or suggestions to share, please feel free to let us know. Your input helps us enhance your future visits.

2/10 Terrible

Keli

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in shambles. We stayed in a room that had horrific water damage throughout the whole room. The bathroom had a gaping hole to the outside in the bathtub and there were roaches scattering every time we turned on the light. The staff was very pleasant and welcoming, but there are definitely cleaner places to stay in Las Vegas. Especially for the price.
Stayed 3 nights in Oct 2023
Response from Guest Relations Management on 1 Nov 2023
Hi Keli! Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are working to address all of the maintenance issues that you mentioned, particularly the bugs. This is certainly distressing to hear, and we want you to know that we are addressing the issue as guest service and satisfaction are our top priorities. We hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Ebony

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there because the pictures online showed a full kitchenette, tile floors, and shower handles and first floor availability.My daughter was have surgery and we revealed from San Diego, CA to this location. I needed to be able to keep clean environment for post op recovery until we were cleared to travel. Dirty towels, roaches, no smoke alarm, and very unpleasant staff. When i addressed the concerns he brushed them off. We ended up leaving early and will never ever stay there again
Stayed 4 nights in Oct 2023
Response from Guest Relation Management on 24 Oct 2023
Hi Ebony,We deeply regret that our accommodation did not meet your expectations, and we understand the importance of maintaining a clean and comfortable environment, especially under the circumstances you described. We take these matters very seriously and are addressing them with our housekeeping and maintenance teams to ensure they do not recur. Additionally, the behavior of our staff in addressing your concerns is unacceptable, and we will be taking immediate action to address this matter internally. Rest assured that this does not reflect the level of service we aim to provide. We genuinely appreciate your feedback, as it allows us to learn and grow. We hope you consider giving us another opportunity in the future, as we are committed to rectifying these issues and providing the exceptional experience you should have received during your visit.