Bula Amelia, Thank you for your feedback. Please be well informed that we are a Pest Free Hotel. We ensure that we give our guests the best value. For Ventilation, please be reminded that our rooms has a capacity of 2 adults only; overcrowding rooms as you did may result in issues relating to ventilation. Kindly requesting if Hotel Policies may be followed in the future regarding Total Number Of Pax In The Room to avoid Ventilation Issues. Also, as agreed, we will be expecting you to pay for the Missing Towel that you failed to pay for upon check out or else we will have no choice but to seek legal actions. We thank you for staying with us and wish you well. Vinaka.