Desk, blackout curtains, free cots/infant beds, free WiFi
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Reviews of B&B HOTEL Laval Ouest

2 out of 5
B&B HOTEL Laval Ouest
Boulevard Bertrand du Guesclin, Laval, Mayenne

Reviews

8.4

Very good

Rating 10 - Excellent. 195 out of 496 reviews" "
Rating 8 - Good. 226 out of 496 reviews" "
Rating 6 - Okay. 47 out of 496 reviews" "
Rating 4 - Poor. 15 out of 496 reviews" "
Rating 2 - Terrible. 13 out of 496 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

helen

Stayed 1 night in Jul 2023
Response from somia on 28 Jul 2023
Bonjour,Merci d'avoir pris le temps de répondre aux questions.Vu la note je suppose que vous n'avez pas apprécié et j en suis navrée.Avec toutes nos excuses.Bien cordialement

10/10 Excellent

Andy

Stayed 1 night in Jul 2023
Response from somia on 28 Jul 2023
BonjourMerci d'avoir pris le temps de répondre, nous apprécions.A bientôt

6/10 Okay

Peter

Travelled with group
Liked: Cleanliness, staff & service
Hotel is great for a stop over , but with limited public transport, it was a ten minute walk to the town , which did have a h
Stayed 1 night in Jun 2023
Response from somia on 28 Jul 2023
Good morningThank you for leaving a comment because your opinion matters.I'm sorry that you encountered a problem with public transport.

2/10 Terrible

betu

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from maxence on 11 Aug 2023
merci de vos retour. a bientôt l'équipe B&B

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in machine not functioning
Arriving midnight but sent a code automatically by reservations, still worried about entry so emailed but no reply. Different code when telephoned. When arrived check in machine outside broken or just not switched on. Had to ask a man outside the door having a smoke who somehow used the keypad outside the door to speak to someone who told us where the room key was hidden inside. We would never have found this and would have had to sleep in the car. The kind man let us in with his key and we found our own key. Room smelt badly of urine and the air conditioning was broken.
Stayed 1 night in Jun 2023
Response from somia on 28 Jul 2023
Good morning,I am sorry that your arrival did not go as you wished.We apologize for the inconvenience caused and for information, the hotel is not equipped with air conditioning.Best regardssomia

2/10 Terrible

MISS

Stayed 1 night in May 2023

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for an event at the stadium and this was very well positioned, Also a short 10 minute walk to the city centre so this was ideal. The staff were friendly and attentive. Breakfast was simple, but tasty. The only thing I would recommend is improving the sign on feature when the staff are not present but apart from that small detail highly recommended.
Stayed 9 nights in Apr 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Overnight stay prior to getting to ferry port. Fine for a basic hotel. It was clean. Breakfast was very basic- not sure it’s worth the extra.
Stayed 1 night in Aug 2022

6/10 Okay

Christine

Stayed 1 night in Jun 2022

2/10 Terrible

Garry

Stayed 1 night in Apr 2022

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very no-frills hotel, just a good, quiet place to sleep. Breakfast buffet was perfectly fine, though despite Expedia listing it as a free breakfast we were told by the hotel that it wasn't included with 3rd party bookings and cost us extra (we were also charged an additional fee for something I can't remember now, like a local occupancy tax maybe?). Not sure if this was a COVID protocol or if we needed to ask for soap at the desk, but neither of our two rooms had any kind of soap in the bathrooms, which seemed unsanitary.
Stayed 1 night in Mar 2022

10/10 Excellent

Grant

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value For Money
I had a great time here for a good price.
Stayed 1 night in Nov 2021

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
There was no soap in the bathroom and the bathroom door handle was falling off. Otherwise it was what I expected and it was fine for what I wanted
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find,close to eating out, very clean and tidy, and quite.
Stayed 1 night in Sep 2019

6/10 Okay

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work
Helpful friendly staff
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fine place for stop over or short stay. It is clean with friendly staff. Rooms are a good size
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD ONE NIGHT STOPOVER, CLEAN AND TIDY. NEXT DOOR TO KFC. A FEW SUPERMARKETS WITHIN EASY WALING DISTANCE.
Stayed 1 night in Jun 2019

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Clean Friendly hotel
this is out 3rd stay at this hotel & we find it excellent. Rooms are clean, fresh & comfortable, only advice would be take your own pillow if possible they are small & only one each. Nice touch this time housekeeping came to check if we were happy in our room :) will bw back again no doubt ,,
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Jon

Liked: Cleanliness, property conditions & facilities
OK Low Budget Stay
This is a No Frills, Budget hotel. Positives: 1. The room was clean and functional. 2. The bed was firm but very comfortable and supportive new memory foam mattress. 3. Coffee from front desk is 80 euro cents a cup for a decent coffee - this is UNBELIEVABLY cheap for europe where the usual hotel cup is about 4 euros! Cons: 1. AC was not on - this is not always uncommon in Europe especially during cool weather (I booked 5 rooms for Band & Crew her in late March during a music tour). It was about 45 degrees Fahrenheit outside but the room was warm and stuffy and opening the window let in sound from the very noisy roadway just adjacent to the front of the hotel- nether option helpful for a good night's sleep. So if you want to open a window I suggest booking a room facing the shopping mall at the backside of this hotel. 2. Automated Check In Procedure: ther quirk to this property is the after 9pm automated check in procedure. There is NO front desk service after 9pm so you must check in via a ATM-like terminal outside the hotel gate. You must check in and pay each room separately by last name. With 5 rooms that was a tedious and cold procedure in 38 degree fahrenheit weather! If you got a room you did not like (for example a room smelling of smoke or some other problem) you would be stuck with it with no front desk attendant. FINAL CONCLUSION: good for a quick, cheap overnight especially if you check in before 9pm.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent value for money. Staff very friendly and helpful
Stayed 1 night in Sep 2018

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK Stay
Spacious, clean family room with large double bed and two single beds. Road is busy and noisy and entrance to hotel not signposted from road. No kettle in room. Nearby supermarket expensive and 'specialist'. Ate in nearby brasserie, pretty expensive and specialist too - some meals are served uncooked, so check your menu translation!
Stayed 1 night in Aug 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
budget and good
New hotel very clean and quiet

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An ideal stopover.
Convenient for the motorway. McDonald's next door. Quiet. Easy parking. Near Vitre which is a pretty medieval town.
Stayed 1 night in Dec 2017

8/10 Good

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good value hotel
This was a very conveniently located hotel on our route. There are restaurants and a grocery all right there. The rooms are very clean. This is a basic budget hotel. Our room for four had bunk beds for the kids. It served our need for a quick night stay.
Stayed 1 night in Oct 2017

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money. Everything clean and fresh. Was a very hot afternoon and evening hence the room was very warm. Air Con would have been much appreciated, however for the price paid for the room and with secure parking I was very pleased. Staff were friendly and helpful.
Stayed 1 night in Jun 2017

8/10 Good

Nicholas

Liked: Cleanliness, property conditions & facilities
Not bad
Clean place but lacking a few bits, breakfast was disappointing

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Clean, comfortable, fairly spatious, friendly staff. A great place for an efficient overnight stay for business. Wifi connection is cumbersome and slow.

8/10 Good

Duncan, Kendal, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Satisfactory stay.
Satisfactory stay. Room very clean, beds comfortable. It was a hot night and the air conditioning seemed to have minimal effect. We arrived around 2200 so no staff on duty, however the automatic "Express Check in" worked well. WiFi didn't connect properly, but given we were only there overnight, that was not a big problem. Very good price though, and I would definitely use Premiere Classe again.

8/10 Good

Scott, Auckland

Liked: Cleanliness, property conditions & facilities, room comfort
The ATM of hotel check ins
Great value for money. Stairs and a lift. Check in by a ATM like machine. Out of EU credit cards still need to check in at the desk.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Very good value for money.

8/10 Good

Celine

Stayed 1 night in Apr 2024

10/10 Excellent

Virgile

Liked: Cleanliness, staff & service, property conditions & facilities
RAS
Stayed 1 night in Mar 2024

4/10 Poor

Christophe

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Médiocre
Matelas médiocre nuissances sonores (trop près de la route) Environnement pas fun du tout. Loin de tout Prix très élevé
Stayed 2 nights in Jan 2024
Response from somia on 12 Feb 2024
Bonjour christopheNous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.

10/10 Excellent

SOIZIC

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil chaleureux et souriant ! suffisamment rare pour être souligné. Merci
Stayed 1 night in Dec 2023
Response from l'équipe B&B laval ouest on 18 Jan 2024
Merci de vos retour, nous somme ravi que l'expérience chez nous vous est plus. Au plaisir de vous revoir.

8/10 Good

Nathalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Problème de luminaire dans l'entrée de la chambre.
Stayed 1 night in Dec 2023
Response from l'équipe B&B laval ouest on 18 Jan 2024
Bonjour , merci de vos retours nous en prenons bonne note. Cordialement

2/10 Terrible

pierre

Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Stayed 1 night in Nov 2023

8/10 Good

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon rapport Qualité prix.
Stayed 1 night in Nov 2023
Response from somia on 6 Nov 2023
Bonjour Merci d'avoir pris le temps de donner votre avis car cela nous permet de nous améliorer sur les point négatif.A bientôtSomia

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seul bémol …. La chaleur dans la chambre ! Clim sur 17 air chaud ???? ! On a ouvert la fenêtre mais bruyant à cause du périphérique !
Stayed 1 night in Sep 2023
Response from somia on 14 Oct 2023
Bonjour MarcMalheureusement notre hotel n'est pas équipé de climatisation.A bientôtSomia

8/10 Good

Paul

Liked: Staff & service
Moyen
Stayed 1 night in Sep 2023
Response from L'équipe B&B laval Ouest on 14 Oct 2023
Merci de vos bon retour.

8/10 Good

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Correct pour le prix. Magasins et restaurants autour
Stayed 2 nights in Sep 2023
Response from maxence on 6 Sept 2023
Bonjour, merci de vos retour l'équipe B&B laval ouest

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agréable, calme, personnel a l'écoute et gentil.
Stayed 1 night in Sep 2023
Response from maxence on 6 Sept 2023
Merci de vos retour. A très vite l'équipe B&B laval ouest

10/10 Excellent

Armande

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un bref séjour agréable
Séjour d'une nuit lors d'un voyage. Bonne impression générale, la chambre est très propre, le lit confortable, le parking est fermé la nuit. Très satisfaite de notre passage
Stayed 1 night in Aug 2023
Response from l'équipe B&B laval ouest on 2 Nov 2023
Merci de vos bon retours.

10/10 Excellent

Jean-François

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from maxence on 11 Aug 2023
Merci de vos retours. a bientot l'equipe B&B

6/10 Okay

Elise

Disliked: Cleanliness
Lit confortable mais oreillers petits. Draps qui ne sentent pas le propre. Poils par terre. Bof bof
Stayed 1 night in Jul 2023
Response from maxence on 11 Aug 2023
Merci de vos retour. a bientôt l'équipe B&B

10/10 Excellent

bernard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très Bon Rapport Qualité Prix
Hôtel propre, avec une très bonne literie. Personnel accueillant, sympathique. Je recommande.
Stayed 2 nights in Jun 2023
Response from somia on 28 Jul 2023
Bonjour Merci pour votre commentaire car votre avis compte pour nous.A bientôtSomia