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Reviews of Hampton Inn & Suites Lawton

2.5 out of 5
Hampton Inn & Suites Lawton
2610 NW Cache Rd, Lawton, OK

Reviews

8.0

Very good

Rating 10 - Excellent. 470 out of 1001 reviews" "
Rating 8 - Good. 261 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 72 out of 1001 reviews" "
Rating 2 - Terrible. 68 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Ronald

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This was a good hotel. Nice outside. Lobby was nice. Room was spacious but furniture seemed cheaply made.
Stayed 1 night in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay! The customer service is beyond astonishing! Jordan helped me get checked in and off to my room at 3am when I got in! Thank you for hiring this man! Wish I had 10 workers with his work ethics! Jordan should be recognized for his customer service! I will be staying there again because of him!
Stayed 2 nights in May 2024

8/10 Good

Michelle

Stayed 1 night in Mar 2024

8/10 Good

Billy

Liked: Cleanliness, property conditions & facilities
Could not check in untie 3:40. Short staffed perhaps.nice room and breakfast
Stayed 1 night in May 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Pool area could be updated.
Stayed 3 nights in May 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 2 nights in Mar 2024

4/10 Poor

Trent

Stayed 1 night in Apr 2024

4/10 Poor

Erin

Business traveller, Travelled with group
Sink and shower were clogged, I reserved 2 rooms and she only had one. Put my friend in a cheaper room that someone else turned down because it wasn’t clean and didn’t offer to refund the difference. Place needs an overhaul.
Stayed 1 night in Apr 2024

8/10 Good

Craig

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient staff very kind Pool and hot tub
Stayed 1 night in Apr 2024

8/10 Good

Greg & Usha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite, friendly and helpful. Would have liked a microwave and fridge in the room. Wanted a hot tea and didn't have a way to heat the water.
Stayed 1 night in Apr 2024

2/10 Terrible

Bobby G.

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The room we booked was extremely dirty. The furniture, carpet, walls, door, and etc was dirty. The room was surface cleaned. What I mean is the sinks, toilet, bathtub, countertops, and etc was clean. It was ants in the room. The furniture was chipped all up. The sofa was worn, needs to be thrown away. The outlet in the room was burned. The room had an unpleasant odor. As well as the lobby area had an unpleasant odor. Also before you get to the lobby are where you park your car (the outside entrance) was filthy. It had stains where liquid was wasted. To me it wasn’t worth any amount of money.
Stayed 1 night in Apr 2024

10/10 Excellent

Kristina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The office was super nice and the bathrooms it did suck that there was no fridge in the room
Stayed 1 night in Mar 2024

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The stay was great.
Stayed 1 night in Mar 2024

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Mar 2024

8/10 Good

Celina Reina, Vacaville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not that good just average and the coffee wasn’t good either.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shelby

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Kevin

Travelled with partner
Disliked: Property conditions & facilities
Toilet and sink were both stopped up. The sink drained but very slow. Toilet would not even flush paper
Stayed 1 night in Mar 2024

2/10 Terrible

Melissa

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
There was trash in the room, i got the queen 2 bed, and one of the beds had a wet spot that felt like it was pee'd in, the bathtub ran all night long! And at check in, i had to wait over 5 minutes for the concierge. Id post a pic, but cant, there was a mountain dew bottle and candy bag wrapper in a corner. Fake it till you make it should be there slogan
Stayed 1 night in Mar 2024

4/10 Poor

Robbie, Era

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Found several hairs when I turned down the bed. Bed had metal bars sticking out that I injured my leg on. The noise level from upstairs made it impossible to sleep.
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Great place to stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay. The room was spacious & comfortable, the Staff was friendly. The only complaints we had was: #1 Our room was not ready when we checked in (3p Saturday) it was close to an hour before we finally got a room. #2 The Expedia listing said the hotel had an onsite Bar, which it didn't, that detail was a big part of the decision to spend the night there. You need to contact Expedia & correct this, it is misleading to Guests... #3 The water pressure in the shower could have been better.
Stayed 1 night in Feb 2024

6/10 Okay

Laurie

Liked: Staff & service
Disliked: Property conditions & facilities
Nice hotel however the ceiling in my room had mold in the ceiling. Need some serious update.
Stayed 1 night in Feb 2024

10/10 Excellent

Elliott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice accomodations.
Stayed 2 nights in Feb 2024

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never staying there again
I suffered a severe injury and had to undergo surgery. The army waived my duty because of the challenges of traveling soon after surgery, but this hotel refused to cancel the reservation. As a result, I was forced to fly two days after surgery simply because of their pigheadedness. The flight was as miserable as you could expect, and I had to drive from Oklahoma City with only one arm. When I arrived, I was exhausted and virtually overcome with pain; I couldn't take any pain meds due to needing to drive. The front desk clerk tried to stiff me with another $25 bill for an early check-in fee. I refused, and waited an hour before checking in. The place had stains on the carpet and hair on the bathroom floor. When the army says you don't need to perform duty but you're forced to anyway because of a hotel manager, that manager is not fit to lead a latrine detail. I travel to Fort Sill at least once a month, but I'll never stay at this place again.
Stayed 3 nights in Feb 2024

2/10 Terrible

Alcibiades

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, the lights fixtures were falling off, the USV port NOT working, room was never pick up during my stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Roy Harold

Liked: Property conditions & facilities
Nice!
Stayed 4 nights in Jan 2024

2/10 Terrible

ANDREA

Travelled with group
Disliked: Cleanliness, property conditions & facilities
This was the worst Hampton room i ever stayed in. The carpets had not been vacuumed and there were numerous spots on the floor some large some small it was necessary to put towels along the floor because it was so dirty and then the Linens were very dingy. The matress was old and not comfortable. I was extremely put out. I asked to speak to the general manager.
Stayed 1 night in Jan 2024
Response from Holly Conde General Manager on 16 Jan 2024
Thank you for taking the time to submit a review. I have read your response and shared your feedback with my team. I'm so sorry we failed to exceed your expectations. I am working with my housekeeping staff to ensure this does not happen in the future. I hope this isolated event does not hinder your decision to return. We are getting ready to get remodeled and I would love the chance to host you again should your travels bring you back to the Lawton area. Hilton Honors is a free membership program that anyone can join. Once you become a member, you can earn points in a variety of ways, like when booking stays at Hilton properties, dining out or renting a car. You can redeem points to book experiences, air travel or hotel stays and shop on Amazon, to name a few. It is also a way for properties to resolve service recovery issues in the event you have issues during your stays. You can sign up at any time and if you need help getting signed up anyone of our team members would be more than happy to help you out. Once again, thank you and we look forward to seeing you the next time you are in Lawton.

10/10 Excellent

Vida

Stayed 1 night in Dec 2023

10/10 Excellent

Janice

Stayed 3 nights in Dec 2023
Response from Holly Conde General Manager on 16 Jan 2024
Thank you for taking the time to submit a review. I have read your response and shared you feedback with my team. I am glad to hear we exceeded your expectations. Once again, thank you and we look forward to seeing you the next time you are in the Lawton area.

10/10 Excellent

Mike

Stayed 2 nights in Dec 2023
Response from Holly Conde General Manager on 16 Jan 2024
Thank you for taking the time to submit a review. I have read your response and shared you feedback with my team. I am glad to hear we exceeded your expectations. Once again, thank you and we look forward to seeing you the next time you are in the Lawton area.

4/10 Poor

Stephanie. Garrett

Stayed 1 night in Nov 2023

2/10 Terrible

Christopher

Stayed 2 nights in Dec 2023

8/10 Good

Drew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

4/10 Poor

Angela M.

Travelled with family and small children
Disliked: Amenities
Location was good. Needs updating. Refrigerator and microwave are not standard amenities. I have a toddler and needed to get a cooler to keep his milk and snacks.
Stayed 1 night in Nov 2023

6/10 Okay

Ernest

Travelled with family
Liked: Staff & service
It was just okay.
Stayed 2 nights in Nov 2023

4/10 Poor

Roy

Travelled with family, Travelled with family and small children
Liked: Staff & service
We checked in around 3:30. Left to go visit with family. Got back to the hotel about 8:00 wanting to finish watching college football and, the tv did not work. The maintenance guy came in our room 5 times in an attempt to fix it. He was unable to and, at 9:30 offered to relocate us to another room. I also woke up with bites all over my arms. I’m still waiting on a call from the manager, Holly.
Stayed 1 night in Nov 2023

4/10 Poor

Katanna, Jerome

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I reserved 2 double Queen nonsmoking rooms with children on the reservation. Upon check in, I was given a King room with a pullout bed in the sofa and a SMOKING double queen bed. A smoking room with a child in the room? You’re kidding me right? Management claimed that I did not book 2 double Queen rooms even though my reservation clearly shows that I did. I used to stay in Hampton’s for my work trips however after this being another disappointing stay I will be finding elsewhere to stay. Tabetha was kind and helpful as she could be.
Stayed 3 nights in Nov 2023

8/10 Good

Joanna M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff!! Extremely kind and patient! Special shoutout to Paul!! Checkin was hectic phones ringing a not so happy customer and Paul nailed it calm cool collected and a smile. The man works hard! Breakfast was amazing! The facility could use some updating but I would stay again!
Stayed 4 nights in Nov 2023

10/10 Excellent

Janice, Savannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Nov 2023

2/10 Terrible

Von

Business traveller, Travelled with partner
Liked: Cleanliness
Tried to check in to Hampton Inn in Lawton, Okla, surly clerk couldn’t find the reservation, showed the clerk the Expedia confirmation but Expedia doesn’t show the hotel reservation number only the Expedia itinerary number, clerk suggested that I call Expedia for said reservation number. I then attempted to call Expedia, but as with previous attempts to call Expedia, it was impossible to get a live person to help. Fortunately, after about 30 minutes of frustration the very nice and extremely competent manager arrived, quickly found the reservation and quickly checked us in.
Stayed 1 night in Nov 2023

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Earline

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not ready when I got there.
Stayed 1 night in Oct 2023

6/10 Okay

Joanna

Stayed 1 night in Oct 2023

8/10 Good

Joanna

Liked: Staff & service
Stayed 4 nights in Oct 2023

10/10 Excellent

BRAD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Very nice.
Stayed 1 night in Oct 2023

8/10 Good

marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family stayed there 4 days Sept 20-23 .The staff are very nice especialy Paul in the afternoon shift. It is wuiet and tidy. Carpeting need update but no big deal. I love it price is affordale.
Stayed 3 nights in Sep 2023