Indoor pool, outdoor pool

Reviews of SureStay Plus Hotel by Best Western Lawton

2.5 out of 5
SureStay Plus Hotel by Best Western Lawton
1125 E Gore Blvd, Lawton, OK

Reviews

7.4

Good

Rating 10 - Excellent. 323 out of 1003 reviews" "
Rating 8 - Good. 306 out of 1003 reviews" "
Rating 6 - Okay. 175 out of 1003 reviews" "
Rating 4 - Poor. 108 out of 1003 reviews" "
Rating 2 - Terrible. 91 out of 1003 reviews" "

7.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very professional and kind.
Stayed 3 nights in May 2024
Response from Melanie on 22 May 2024
Dear Patricia,Thank you for taking the time to provide us with your feedback. We are delighted to hear you enjoyed your stay and hope we are able to provide you with exceptional service again in the future.

8/10 Good

Connie

Travelled with family
Liked: Staff & service
Elevator not working property slightly unkept
Stayed 2 nights in May 2024

2/10 Terrible

Kimerland, Jackson

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from Melanie on 22 May 2024
Dear Kimerland,Thank you for taking the time to provide us with your feedback, we do apologize we did not meet your expectations.

6/10 Okay

Heidi

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was mostly wonderful. We did have to wait 10 minutes for a staff member to stop smoking to help us and had to call the 1-800 number to get through to someone for toilet tissue. We had cockroaches in our room and saw a mouse in the hall. The beds were not comfortable and old. The outside pool wasn’t open. The breakfast was fantastic. Our room did not have enough working plugs. The bathroom fan didn’t work. The air conditioner didn’t work that well. We did enjoy being close to our friends but probably wouldn’t not stay here again. The price was also good but you get what you pay for. Definitely needs some updates!
Stayed 5 nights in May 2024
Response from Melanie on 14 May 2024
Dear Heidi,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have notated the concerns you mentioned and will address them. As for the outdoor pool, it does not open until Memorial Day weekend, but our indoor pool is available year round.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

vincent

Travelled with group
Liked: Cleanliness, amenities
Great and 9ice environment
Stayed 2 nights in May 2024
Response from Mel on 14 May 2024
Dear Vincent,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is older but has been updated and is clean and nice. Breakfast was decent. Price was great! Very friendly and attentive staff.
Stayed 3 nights in May 2024
Response from Mel on 14 May 2024
Dear Rebecca,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Thessalonia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it there
Stayed 1 night in May 2024
Response from Melanie on 14 May 2024
Dear Thessalonia,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Katie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great both times. Taneka, April 28th she checked us in. She was fantastic, new what I needed before I Even asked, very professional. Great customer service. Second night, we actually needed to come back to hotel next night due to our schedule changing. April 29th, Melanie checked us in and she was excellent, very professional and polite. Thank you ladies for taking great care of us, we will definitely return. Pet friendly and only 20 bucks a night. Also breakfast can't pass it up!
Stayed 1 night in Apr 2024
Response from Tonita on 1 May 2024
Thank you so much for taking the time to leave us feedback regarding your stay! I am so happy that we were able to provide you exceptional service, we hope to see you again soon!

6/10 Okay

Michelle

Liked: Staff & service
Stayed 3 nights in Apr 2024

6/10 Okay

Weldon

Room was clean and staff was friendly. Definitely needs updates and repairs done to outside of hotel.
Stayed 3 nights in Apr 2024
Response from Owner on 26 Apr 2024
Weldon - Thank you very much for your candid review of your recent stay at our hotel. As an older property, it requires considerably more work and going updates/repairs for our team, whom works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Please know that your review means so much to the team when all their efforts was recognized. Once again, thank you for giving us the opportunity to serve you. Have a Safe and Wonderful Summer, wherever the journey may take you!

10/10 Excellent

Chiquita

Stayed 3 nights in Apr 2024

10/10 Excellent

Gabriella

Liked: Cleanliness, amenities, property conditions & facilities
All in one, so everything was one place such as breakfast, comfortable room, outside rest place, outside swimming pool an inside swimming pol, and gym . l’m very satisfied with this hotel.
Stayed 2 nights in Apr 2024
Response from Owner on 28 Apr 2024
Hi Gabriella - Thank you for your outstanding review! We are delighted to know that you enjoyed your all the amenities and our amazing breakfast.Thank you for giving us the opportunity to serve you. Have a wonderful & safe summer, wherever the journey may take you!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024

2/10 Terrible

Nikki

Stayed 3 nights in Apr 2024
Response from Mel on 14 May 2024
Dear Nikki,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Emily

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the single worst hotel experience of my life. The woman at the front desk had a HORRIBLE cough and sprayed everyone who came in with her germs. She literally couldn't speak without having long, loud coughing fits. The air conditioner in the hallways and common areas doesn't work and neither does the elevator. I had to haul bags for everyone in my family up and down the stairs in no A/C. The rooms were filthy. The bathroom sink leaked all over the floor. The sheets were musty and made everyone's skin and hair smell like mildew. The parking lot was full of truckers drinking, cat calling, and playing loud music. I had no choice but to sleep there the first night of my trip because everything in town was booked, but the next morning I was able to find a real hotel. The manager told me that they would refund me, but instead, they charged my card multiple times and drained my bank account around $1200. This hotel is disgusting and should be condemned.
Stayed 3 nights in Apr 2024
Response from Melanie on 24 Apr 2024
Dear Emily,As we mentioned per our conversations before that no additional charges were placed and that unfortunately with using a debit card, debit cards are subject to additional authorizations depending on the cards banking process and the hotel is not responsible for any additional authorizations placed on the card.

10/10 Excellent

JAYESHKUMAR, Plano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to exit, no gas or shopping close to hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Yanely

Business traveller
Liked: Staff & service, amenities
Cozy spot for a quick stay. The hotel serves breakfast which is amazing.
Stayed 3 nights in Apr 2024
Response from Owner on 26 Apr 2024
Yanely - We are so delighted that you enjoyed your stay. Thank you for giving us the opportunity to serve you. Have an amazing summer, wherever the journey may take you.

6/10 Okay

Jeron

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Jerine

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed staying here. Will come back!
Stayed 3 nights in Mar 2024

8/10 Good

Cindi

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The matresses and electric outlets should be replaced. The staff was amazing. Inside pool was clean. Outside area around pool and seating areas is very peaceful.
Stayed 3 nights in Mar 2024
Response from Guest Services on 31 Mar 2024
Thank you for taking the time to leave us a review from the entire staff. We will go over your concerns with maintenance. We hope you stay with us again in the future!

8/10 Good

Miriam

Business traveller
Liked: Staff & service
The property was spacious. We found a garden roach stuck in the sink. I could hear the next door guest talking. The hotel is older and has great potential. We loved the morning continental breakfast!
Stayed 3 nights in Mar 2024
Response from Tonita on 31 Mar 2024
Thank you so much for leaving us a review! So sorry about the inconveniences that occurred on your stay. We hope to have you stay with us again!

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice spot would recommend!
Stayed 3 nights in Mar 2024
Response from Guest Services on 31 Mar 2024
Thank you so much for leaving a review! We hope to have you stay with us again.

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. We felt welcome. The room was clean, good sized and nicely decorated. The hotel was older but maintained pretty well. The door handle had a hole in it but didn’t affect the door’s function. The counters, sink and shower materials were very nice but sadly were sealed cheaply. The price of the room was reasonable and the breakfast was great, many choices with hot items better than what was offered at the other hotels around the area. The only problem was the toaster didn’t work. Pool was very nice plus they had second pool outside which we didn’t use since it was cooler weather. Overall very nice, I would recommend staying here.
Stayed 4 nights in Mar 2024
Response from Owner on 31 Mar 2024
Samantha - On behalf of the entire team, I would to thank you for sharing your experience. As an older property, it requires considerably more work and on going improvements for our team, whom works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Please know that your review means so much to the team when all their efforts was recognized. Once again, thank you for giving us the opportunity to serve you.

8/10 Good

Eric

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was pretty good for an older motel. Breakfast was great. Rooms were fairly clean. I would stay there again. Counter desk clerks were really nice and friendly. Give them a raise.
Stayed 2 nights in Mar 2024
Response from Owner on 31 Mar 2024
Eric - On behalf of the entire team, I would like to thank you for the 4 Stars Review! I am delighted to know that you enjoyed your stay with us. We pride ourselves on cleanliness, and our warm and welcoming staff. It's a pleasure to know that their efforts were recognized. I will be sure to share your comments with the team, as I know they will be just as appreciative as I am.Thank you for giving us the opportunity the serve you!

10/10 Excellent

Jack

Liked: Cleanliness, property conditions & facilities
Very nice place to stay and close to the airport.
Stayed 2 nights in Mar 2024
Response from Tonita on 1 Apr 2024
Thank you so much for leaving us a review Jack! We strive to provide the best experience possible and are thrilled to know that we succeeded.

4/10 Poor

Gwen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Service on 21 Mar 2024
On behalf of the entire team, I would like to apologize for not exceeding your expectations. Thank you for allowing us to serve you.

6/10 Okay

Tunisia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Vicky

Liked: Staff & service
Disliked: Property conditions & facilities
This property needs refreshing. It is getting shabby but is ok if you are on a budget. Staff was very nice and their breakfast offers a nice variety. There is both an indoor and outdoor pool.
Stayed 2 nights in Mar 2024
Response from GM on 21 Mar 2024
Vicky - Thank you for completing the survey regarding your recent stay at our property. On behalf of the entire team, I would like to apologize for not exceeding your expectations. Please know that safety and cleanliness of our guests remain paramount. As a local veteran owned and operated, our goal has always been to providing the best value, safety, clean and superior hospitality, safe. I would like apologize for letting you feel otherwise. We are continuing to update and improve the property as it’s one of our top priority. Thank you for giving us the opportunity to serve you. Kindest Regards

10/10 Excellent

Cristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Tonita on 3 Feb 2024
Thank you so much for taking the time to leave a great rating! Hope to see you again soon!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tonita on 31 Jan 2024
On behalf of the entire staff, we thank you for the amazing feedback, and hope to see you again!

6/10 Okay

Jared

Stayed 3 nights in Jan 2024

10/10 Excellent

Travis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

M

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is rare for me to leave reviews but this time I must. I want to start by saying that the staff, everyone, receives 5 stars. They were all nice and friendly. The hotel itself lacks in all areas - the bed was warped, the pillows were tiny and not comfortable, the bed cover was basically a blanket between two sheets. Overall, very uncomfortable. We were there 3 nights and never had the room done. I had to ask for clean towels. The shower pressure was weak and water didn’t drain. The only option for food after hours was limited to vending machines. The hotel structure needs repairs. I was very disappointed. I can’t imagine Best Western execs would approve.
Stayed 3 nights in Nov 2023
Response from General Manager on 11 Dec 2023
On behalf of the entire team, I would like to thank you for sharing your experience. As an older property and Economy Class Hotel, our team works diligently and passionately each day to provide the highest level of hospitality. Please know that your review means so much to the team when all their efforts wad recognized.We would like to apologize for not exceeding your expectations. We truly value your feedback and will heed your concerns as we continue to improve our facilities. Thank you for giving the opportunity to serve you.

10/10 Excellent

Kera

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Angelo

Nothing
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Liked: Staff & service
Staff was great
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean hotel

4/10 Poor

Anika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Melanie on 7 Dec 2023
Dear Anika,On behalf of the entire staff I would like to apologize for not meeting your expectations.

6/10 Okay

Trystan

Business traveller, Travelled with partner
Liked: Staff & service
It wasn’t too bad, could of been a little bit more updated
Stayed 3 nights in Nov 2023
Response from Melanie on 7 Dec 2023
Dear Trystan,On behalf of the entire staff I would like to thank you for taking the time to provide us with your feedback.

10/10 Excellent

Polet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Nicole

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was nothing like the pictures online. It was under construction and loud and very outdated. We didn’t get room service one time in the three days we were there. I would not stay here ever again.
Stayed 3 nights in Nov 2023
Response from Melanie on 7 Dec 2023
Dear Jennifer,On behalf of the entire staff I would like to apologize for not meeting your expectations.

10/10 Excellent

Gary

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Older motel but comfortable.
Stayed 1 night in Nov 2023

8/10 Good

Randy, Ventura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique. Staff was friendly and helpful.
Stayed 1 night in Nov 2023
Response from Mel on 2 Dec 2023
Randy,Thank you for taking the time to provide us with your feedback.

6/10 Okay

Valesita

Travelled with family
Stay was average. Paid 90 and wasn’t impressed with the room. A lot of noise.
Stayed 1 night in Nov 2023
Response from Tonita on 13 Nov 2023
Thank you on behalf of the entire staff for providing your feedback!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Real eggs for breakfast. Nice stay
Stayed 1 night in Nov 2023
Response from Tonita on 13 Nov 2023
Thank you for staying with us and providing feedback! We look forward to seeing you again!

8/10 Good

Shani, Sibley

Travelled with group
Disliked: Property conditions & facilities
The property needs a renovation. It is old and outdated. Paint is so thick on the walls. You can tell it has painted over multiple times. Has that musty smell in the room. Bed was comfortable. Bathroom was okay. Amenities were average. Recommend complete reno.
Stayed 3 nights in Nov 2023

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023