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Reviews of Hotel Village Soleil

2 out of 5
Hotel Village Soleil
La Marina Bas-du-Fort, Le Gosier

Reviews

6.8
Rating 10 - Excellent. 28 out of 265 reviews" "
Rating 8 - Good. 109 out of 265 reviews" "
Rating 6 - Okay. 75 out of 265 reviews" "
Rating 4 - Poor. 36 out of 265 reviews" "
Rating 2 - Terrible. 17 out of 265 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was fantastic. Our check-in was very friendly, helpful. Their English was very good. They wanted to help. The room was great, good Wifi, clean. I loved this property.
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
The room was clean and served its purpose. The staff was accommodating and kind.
Stayed 1 night in Jan 2022

8/10 Good

Henrika

Liked: Cleanliness
Ok
Clean room, great and friendly staff. Room very dim and dark, could have more Lights. Kitchenette on the balcony which was not very practical. Nice pool. A lot of stairs which was not told befor, was a big problem for us. Location is good for someone who needs hotel in harbor, otherwise would not choose.
Stayed 1 night in Jan 2022

4/10 Poor

Bob, Melbourne

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Place is very old and run down. We were placed in a room covered with mold and not at all inviting.The Laundry closes for the week end and the luggage locker was not sucure. Check process was painful and slow. Expensive for what you get.
Stayed 1 night in Mar 2020

6/10 Okay

Elmer, Virginia

Liked: Cleanliness
Staff were nice and friendly. Room was Motel 6 quality if that. It was pretty basic, but worked for me
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not worth it!
1 towel in room, and 1 small soap for a couple. No WiFi( even though its advertised as free WiFi in rooms). We had to walk about 20 steps with 2 large suitcases and 2 carry one more to get to our room. Bed is extremely uncomfortable and the pillow was flat. We arrived at the hotel around 2:15pm, put our bags down and then went to grab some lunch, but to our surprise all the restaurants in the area were close and would be opened at 7pm. Overall its not worth €115 per night!
Stayed 1 night in Feb 2020

6/10 Okay

Doug, Los Angeles, CA

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The property is close to the Marina and many restaurants. There is also a market at the Marina which is helpful. There in no beach access. This is not a relaxing vacation hotel but more just a place to sleep. There was no soap or shampoo or anything like that (there was soap container on the wall which did not work; I complained and the clerk reluctantly gave me two small soap bars. There is a pool but now towels. Lastly the bed and pillows were very hard. Honestly I've been more comfortable in Motel 6s in the US. But the price was reasonable and the location was nice.
Stayed 1 night in Feb 2020

4/10 Poor

David

Liked: Cleanliness
Disliked: Property conditions & facilities
No third time stay for us.
Return stay but very disappointed this time around. No WiFi in room, terrible pillows begrudgingly replaced by front desk help, only towels for one person, long walk via steps to room.
Stayed 1 night in Feb 2020

6/10 Okay

Roxanne

Liked: Cleanliness
Bare Basic hotel Room
The hotel has friendly people there. They keep the hotel very clean daily. Its in a great place directly 3 minutes from The Marina area. All in all, it's a good hotel. My not so good comments come from getting a standard room that is located down some steps with no elevator as a solo traveler through the parking lot. Not a good idea for me as a solo female. I asked to be upgraded but it cost me too much so lesson learned. Because of my hotel room location, I made sure I was back in my room locked by sunset. During the day, I walked around, sat by the pool and just enjoyed the view from the hill.
Stayed 3 nights in Feb 2020

10/10 Excellent

Alan, Oregon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were kind and very helpful. Worked out need for disability accomodations for friend, got us cabs, etc.
Stayed 1 night in Jan 2020

8/10 Good

Sovannairand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Comptable on 30 Dec 2019
Bonjour, Nous vous remercions pour votre commentaire. Au plaisir de vos revoir très prochainement

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The good thing about this place is the pool. The internet service is a disaster. It requires multiple levels of sign in security, new passwords several times per day, and limits one's ability to use VOIP services. I hated it. There is no bar, and the restaurant is limited to breakfast, for which they over charge.
Stayed 5 nights in Jul 2019
Response from nathanael on 21 Aug 2019
THANKS FOR YOUR COMMENT

6/10 Okay

Ralph, St. Michael

Disliked: Property conditions & facilities
Unpleasant stay.
Check-in was unfriendly and there was no luggage assistance...no trolley. Had to drag the luggage to the room and had to negotiate endless gravel and steps....what a tedious exercise on one's vacation. The room was very dark and the furniture old. Would not stay again. Housekeeper was friendly.
Stayed 3 nights in Mar 2019
Response from nathanael on 21 Aug 2019
THANKS FOR YOUR COMMENT

8/10 Good

AMIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
While checking in, my iPhone could not find the hotel wi-fi. When it finally found it, it connected but was still unable to go online. So the manager gave me a mobile wi-if device (mobile provider: Orange Fr) to use for the duration of my stay. As it was portable, I could take it with me and use in my rental car around the whole island. Fantastic service!!! Room was spacious if a little dated, bathroom (shower room) seemed newly refurbished. Only negative was that the tv was not opposite the bed and only French language channels, but with incredible wi-fi, this was not an issue.
Stayed 2 nights in May 2019
Response from nathanael on 17 Jun 2019
Hello, We thank you for your feedback and are delighted that you had a pleasant stay overall. We hope to see you again very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony with view, nice shower large bath comfortable beds
Stayed 1 night in May 2019
Response from nathanael on 17 Jun 2019
Hello, We thank you for your feedback and are delighted that you had a pleasant stay overall. We hope to see you again very soon.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Property is very close to the marina and numerous restaurants. Breakfast was mediocre. No other amenities on site. There were no directions at all in the room so we had a difficult time operating the stove, the enclosure for the balcony and even the phone system
Stayed 1 night in Apr 2019
Response from nathanael on 17 Jun 2019
Hello, Thank you for your feedback and take note of your comments

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Typical Caribbean hotel. No help with luggage. Room was small but clean. Need some updating to make it more appealing. Besides tourists it also houses full time residents. Great location. Within walking of many restaurants. Good breakfast for 10 euro.
Stayed 1 night in Apr 2019

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, room comfort
Cute hotel, friendly staff
Super cute little hotel in ale Gosier next to the marina. Walking distance to the grocery store and restaurants. It had weird entrances to the rooms but overall was really nice. Clean, with a view of the marina and a nice pool. People were really friendly too. Will definitely stay there again if we find ourselves back in Guadeloupe
Stayed 1 night in Mar 2019

6/10 Okay

Jack

I didn't get through my Wifi connection and the TV didn't work properly.
Stayed 1 night in Feb 2019
Response from LANDRE on 26 Feb 2019
Hello, we thank you for your opinion. Kind regards

8/10 Good

Scott

Liked: Cleanliness, staff & service
Good for one night stay, too “city” for us.
One night stay following late afternoon arrival. Area has many restaurants to choose. Room clean, basic furniture, standard hotel layout. Hurricane shutter needed to be raised with rod hidden away on balcony. Saturday night was very busy and noisy. Closing balcony door and putting AC on blocked noise. Hotel built on hill, so you need to be able to navigate sloped paths and stairs with your luggage. Walk to village is steep, not very long. Breakfast buffet not included in hotels.com rate, was 10 euros per person.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Very calm and friendly staff. No restaurant for lunch or dinner but at five minutes down to the marina you have a good choice of restaurant and bar
Stayed 1 night in Jan 2019

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near harbor restaurants for 1 night
We stayed for one night to be close to the airport, which this hotel was perfect for. It was a short walk down to the harbor for dinner which has numerous good restaurants to chose from and great ambiance. The AC, internet, and shower all worked fine. The view from the pool was beautiful although we didn't use it. The unit had an updated modern bathroom, but overall the hotel could use a little updating. It was very comfortable though and we had no complaints. I would stay here again if I needed a 1-2 night stay and didn't want to drive as far as the beach areas.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located. The employee were very nice. Good breakfast (not included).
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Room was blasted with insect spray and not secure as the entry door is a ground level sliding glass door
Stayed 1 night in Dec 2018

6/10 Okay

Steven, SXM

Liked: Cleanliness
Disliked: Property conditions & facilities
very hard to get to loby to check in because of poor road network and signag2
Stayed 1 night in Jun 2018
Response from Gatibelza on 11 Jul 2018
Hello We thank you for your comment and take note

8/10 Good

Michelle, Dominica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Wish the hotel had a ramp instead of steps..Its difficult to carry luggage up steps.
Stayed 2 nights in Apr 2018
Response from Gatibelza on 19 May 2018
Bonjour, Merci pour vos compliments ! Nous sommes heureux que vous ayez passé un agréable moment avec nous. Nous prenons note de vos remarques dans le plaisir de vos recevoir lors de votre prochaine visite.

4/10 Poor

Jean-Luc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too expensive for damp humid room
Very old humid and damp room full of mosquitoes. Way too expensive for what this hotel offers
Response from GATIBELZA on 19 May 2018
Bonjour, Nous vous remercions de nous avoir laissé votre commentaire. C'est bien la première fois que nous avons un retour suite à l'humidité d'une chambre et la présence de moustique. Nous prenons note de vos remarques et nous efforcerons de votre satisfaire lors de votre prochain séjour.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks much better on line
The property was not in good condition. The pool was the best feature. Interior and exterior were in need of facelift. Location was good
Stayed 1 night in Apr 2018
Response from GATIBELZA on 19 May 2018
Nous sommes très heureux que vous ayez profité de l’emplacement du logement. Au plaisir de vous accueillir à nouveau.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down, basic 2 star.
The hotel is quite old and run down. Not like the photos on the web. It's a bit of a walk down the hill with the baggage. Then down stairs to get to the room. The bathroom had been redone. Our socks were filthy after walking around the room. The outside mini kitchen was spartan. No microwave or coffee pot. We rewashed all utensils prior to using them. The breakfast was continental. The second day there were no rolls or cold cuts. If you wanted to go to the local market or restaurant it was down a steep hill and back up the hill. Suggest you pass on this place and try other hotels in the area.
Stayed 2 nights in Apr 2018
Response from GATIBELZA on 19 May 2018
Bonjour, Nous vous remercions pour votre commentaire. Pour vous rassures nos photos mises sur les sites sont ne sont pas modifiées. Nous sommes situés en hauteur de la Marina, d'où notre belle vie donnant sur la mer. Nous prenons note de vos remarques et nous efforcerons de les corriger au plus vite.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommended
Badly managed and in need of renovation. Not recommended
Stayed 1 night in Feb 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as advertised
Room had cobwebs and a bad smell.xxxxxxxxxxxxxxxxxxx
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Old Hotel with Poor Wifo

8/10 Good

Cheda, Atlanta, GA

Liked: Cleanliness, property conditions & facilities, room comfort
Some good, some bad
When first arriving at the hotel it's possibly hard to get to because it's on top of the hill and it seems like you're just driving in to the parking lot instead of the road. Probably the most important thing about this hotel is that they say there is parking, but there isn't anywhere close to enough spaces. Arrive early! I don't know where the nearest place to park might be if you can't get in there lot (that has about 20 spots total. Maybe). My guess would be at the bottom of the hill. Tough hike. The room was clean and had a little patio where you could look out to the water. There was a little kitchenette area. The room looked kind of shabby and outdated, but then the bathroom was modern and new and lovely. The bed was very comfortable! Just down the hill is a large area that had probably 20-30 restaurants, souvenir shops, and market. I don't know how late things were open, but an easy walk. The Marina is right there and that means access to water activities easily. I would definitely recommend this place.
Stayed 1 night in Feb 2018
Response from La direction on 28 Feb 2018
Nous sommes très heureux que vous ayez profité de l’emplacement du logement. Au plaisir de vous accueillir à nouveau.

8/10 Good

John, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Okay for a short stay
I only stayed overnight and chose it because it was reasonably close to the airport (13km) and reasonably priced. It was much better than I expected, although my expectations were modest. The room was clean and comfortable, but a little tired. The staff were friendly and helpful, and their English was adequate. Breakfast was good and there are some good restaurants a few minutes walk away. Considering the price and it's age it was better than it looked on the internet.
Stayed 1 night in Feb 2018
Response from La direction on 28 Feb 2018
Merci pour vos retours, nous sommes ravis que votre séjour se soit déroulé comme vous l’espériez. Nous vous accueillerons à nouveau avec plaisir !

2/10 Terrible

Gladys, New York

Disliked: Cleanliness, property conditions & facilities, room comfort
Infested with roaches
We stayed at this hotel for just one night so that we could take the ferry early next day. The room was simple, but it was only one night so we didn't need much. After being in the room for 10-15 minutes, my husband saw a small roach on the bathroom floor. OK, no need to panic, it's the Caribbean, this happens. Then he opened a desk drawer, and 4 or 5 roaches came out running, opened a second drawer, same thing. We didn't ask for another room because we thought it would all be the same, we were tired and just wanted to get some sleep. Put our luggage on top of a table and tried not to think about it. But we would never go back there.
Stayed 1 night in Nov 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Couldn't sleep due to the loud music coming out of the club down bellow. Wasn't able to connect to the Wifi and the bathroom could have use some love. On the other hand the staff was very friendly.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Clean and convenient to the marina
Perfect for an extra night if you need a stop over between a boat charter and a flight. Close to the marina and all of the restaurants along the boardwalk.
Stayed 1 night in Nov 2017

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. I loved it
Very Good
Stayed 1 night in Aug 2017

8/10 Good

Peter, Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bang for the buck
The room was clean and personnel helpful and friendly. The location is great, but could be considered too noisy/busy for some. It's a shame nobody speaks any English, but you can still make do and get your things in order
Stayed 1 night in Aug 2017

4/10 Poor

Daniel

Disliked: Staff & service
Bad service. No WIFI.
Came here on a transit stay from the airport. First, despite being close - this was not simple - a hefty 60 euro return fare. Whatever, that's not the hotel's fault. A few things that REALLY annoyed me: 1. Despite being there for only 10 hours, I was given a room far away from the entrance - which involved carrying my bag over rocks, down stairs, through a carpark and through a semi-construction site. That is not ok. When I was given my key, the receptionist just pointed me towards a building without giving clear instructions - this caused confusion and just made it all more difficult. 2. I was told there was wifi in the rooms. There was not. Despite going back and informing reception, they were insistent there was. I hate being lied to. 3. I asked the hotel to call me a taxi for the morning - I HAD TO PAY HIM A EURO. How petty is that? Like the room is expensive and calling an airport taxi is a basic service provided by hotels. I thought that was just pathetic. The room itself was rundown, very much like a motel room. The bathroom seemed newer and more comfortable. No power points near the beds, no wifi. The area was good, 3 min walk to the marina and the restaurants there. Yet I would not stay here again. Overpriced and terrible service.
Stayed 1 night in Aug 2017

10/10 Excellent

Brenton Hilaire, Dominica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Complaints . I love this hotel.
I love this hotel. It is close to a scenic Area with a supermarket nearby.
Stayed 2 nights in Jun 2017

6/10 Okay

Brenton Hilaire, Dominica

Comfortable Hotel
I always enjoy my stay there. Just had a mistake hap where I was downgraded on the first night.
Stayed 2 nights in Jun 2017

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, good facility, helpful staff.
My son and I spent two nights at this hotel. Excellent location, close to many restaurants, ATM and bus routes. Hotel room in good condition, and kitchenette was a plus. Very clean. Reception was very helpful and special thanks to Marie for loads of good advice. Only negative was spotty wifi in the bedroom.
Stayed 2 nights in May 2017

6/10 Okay

Verified traveller

Nice pool and mezzanine set up room. Close to many restaurants.
Response from max on 10 Feb 2018
Thank you for your opinion And think that you have kept an excellent memory of your holidays With the pleasure of welcoming you during your next stay cordially MAX Director

2/10 Terrible

Robert, Washington, DC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy Dump. Rude Staff. Unsafe. Did not Stay.
Hotel details state noon check-in. Not true. Manager told me I had to wait a couple of hours. Then rudely gave me a room when I showed him reservation details. Room was like a prison cell. Dark, no windows and so damp the floor was wet. Complete with bird feathers on floor and no wifi. Very steep stairs to get to room. Lugged suitcase back up stairs to change to a room with wifi. Took suitcase back up steep stairs. Checked to see if wifi worked outside near pool. It did. Went to reception to change to room. Rudely was given key to another room. Dragged suitcase back across property and down lengthy steep stairs again. Another dungeon-like room and no wifi. Back to reception I went. Manager said wifi was free, and if it didn't work, it was free anyway. If there were no pillows, would they not be provided if missing? Solution provided was to upgrade room to get wifi. Upgrade was near twice the price of original reservation. I was so tired, I conceded. When I got to third room, I found the lock on the door to be only a key in the door handle, which was so shaky it nearly fell off. There are people that stay here long-term, loitering the property. The area is not safe or secure, and no safes. I was afraid to leave and afraid to stay. So I went back to reception and said I was leaving. Reception was so rude I can't even believe the experience. They promised to refund, but did not. I disputed original reservation with expedia and the "Upgrade" with credit card company. Crooks.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Average hotel, great location and staff
This hotel was a little hard to find, but it is in a great location. There are lots of restaurants and shops nearby. The free breakfast buffet was also good, and the front desk receptionist was very helpful and kind.

6/10 Okay

Lina

We got a room here last minute after checking into another hotel that was terrible. We ended up with a great room (double bed and two twins in a loft) for us and our 2 kids. The best part was just a short walk down the hill is a marina with an incredible array of restaurants, unbelievable!

10/10 Excellent

Hernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Rooms for Seniors very inconvenient when they are down the hill. Difficult yo carry the lugagges

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to Airpot
It was a brief overnight stay before catching an early flight