Accor Hotels hotels in Le Grand Massif, Auvergne-Rhône-Alpes

"Good residence for the family. We booked the top of the range suite, had 2 bathrooms. All the conveniences were there except a washing machine but fine for a stay less than a week. The property was very clean when we checked in and we returned it in a fairly clean state. The spa is good and the putside hot tub with views of the mountains is spectacular. "

"Amazing facilities, great location, lovely apartment - definitely got all you need for a family ski trip."

"Great ski in /out property. Clean and sufficient for our short stay snowboarding holiday. Rooms are a good size with all you need."

"A wonderful peaceful alternative to an apartment for 1-2 people, this secluded mini-chalet-style studio has all the facilities you need and a lovely sun terrace with fabulous mountain views as well. Bed folds up into the wall and becomes a sofa for daytime in one easy 5-second movement. WiFi signal with a booster in place is strong and the speed is fast. There’s a powerful shower and a good sized washbasin in the bathroom. The kitchen has all types of appliances except dishwasher, traditional oven or freezer. The induction hob, microwave, and other modern appliances are good and the fridge is good quality and size. There’s plenty of cupboard room and an extra storage cupboard outside for skis and empty luggage etc.. The owners, Françoise and André, are wonderful and live in the main chalet next door. They’re they’re if you need them, and not if you don’t and are instantly available via WhatsApp. It is located in a very quiet area of the village, yet only 4 minutes’ lazy walk into the centre. Highly recommended."

"The hotel was excellent, fantastic location and great facilities. We would definitely go again."

"Expensive for what the hotel is. Reception area is nice but rooms are pokey. Had to make own beds, take bins out ourselves!"

"Great hotel, great location, wonderful staff"

"Basic, be prepared to make your own beds (linen provided but double bed’s flat sheet was too small), and clean the apartment. Limited toilet paper and no toiletries. Ski locker corridor, cold swimming pool. Good location, next to Flaine Forêt ski lifts. There is a spar and ski rental, esf ski lesson shop within 5 mins walk."

"No joining instructions were sent prior to arrival. The resort had no idea of the booking because it was a private apartment rented out on Hotels.com by another company. I had to call to get someone to tell me how to gain access to the apartment. The resort were going to charge me for parking but I showed that the listing stated parking was included. When we got into the apartment there were no towels or bedding. Had to call again. Was told that the listing stated that this was not included. That is not true. I had to go to the resort and ask to rent towels and bedding which cost an additional EU 47 and I had to pay a cash deposit (which I did not have). Then during the stay the hot water tank started making loud noises all night that kept us awake. In the morning the tank had leaked water all over the floor. I turned the electricity supply to the tank off for safety reasons. Informed the management company about the problem. They did not respond. Left very disappointed with the entire experience. This is the worst experience I have had in the many hotels.com bookings I have had over many years. "