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Reviews of Pilgrim Inn

2.5 out of 5
Pilgrim Inn
165 Housatonic St, Lee, MA

Reviews

6.0
Rating 10 - Excellent. 44 out of 230 reviews" "
Rating 8 - Good. 44 out of 230 reviews" "
Rating 6 - Okay. 53 out of 230 reviews" "
Rating 4 - Poor. 41 out of 230 reviews" "
Rating 2 - Terrible. 48 out of 230 reviews" "

6.6/10

Cleanliness

6.0/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was a bit above average. Forget going to Rosies they justig ignore you.
Stayed 1 night in Dec 2023

10/10 Excellent

Marci

Liked: Amenities
My stay was pleasant
Stayed 3 nights in Nov 2023

8/10 Good

Douglas

Stayed 1 night in Oct 2023

2/10 Terrible

Dennis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
SHTHOLE! No hot water…. Hot water faucets nearly shut off under the sink. NO SERVICE! NO COFFEE! On our last day, the city gas service was shut off because the owner was not paying his bills! I am not making this up… I have a photo of the shut off notice that was stuck in the office door! STAY AWAY!
Stayed 4 nights in Oct 2023

2/10 Terrible

John

Stayed 3 nights in Oct 2023

4/10 Poor

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Amenities like TV and Internet didn’t work. Comforters on beds are an itchy fabric. Didn’t feel super welcomed with staff not being present at the desk, although I understand having other options for different reasons, I still prefer to meet and do business face to face.
Stayed 1 night in Oct 2023

6/10 Okay

Joseph

Disliked: Staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Jazmin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled of cigarette and cleaner mixed together. The carpet felt like it needed a deep cleaning and left our bare feet filthy. There was no shampoo, conditioner, or shower gel in the dispensers. The sheets had a mixed smell of cleaner and cigarettes as well. I can understand why it was so cheap now.
Stayed 1 night in Oct 2023

2/10 Terrible

Sheri

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Craig

Stayed 2 nights in Oct 2023

2/10 Terrible

Lynda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Robert

Stayed 1 night in Oct 2023

2/10 Terrible

Cole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Smell from heater, saggy mattress Avoid!
When I turned the heater on it smelled like burning hair and it made me nauseas and I had to leave. Do yourself a favor and don't book it. Just go to a better hotel down the street. The bed was saggy, too. Glad I left.
Stayed 1 night in Sep 2023

4/10 Poor

William

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Ice machine not working, no staff at checki-in. Not allowed a late check out. All in all not a friendly place.
Stayed 1 night in Sep 2023

4/10 Poor

Andrew

Stayed 1 night in Sep 2023

2/10 Terrible

Cory

Disliked: Cleanliness, staff & service, property conditions & facilities
What a joke! Don’t waste your time and money!
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disappointing
The self check-in was a new experience for me but worked well. We were disappointed the Pilgrim Inn did not look nearly as nice as the photo on the website. It was shabby on the outside and lacked curb appeal. The room was very simply furnished with outdated, worn decor but seemed clean. The 4 light fixtures had such low wattage bulbs that even with all turned on the room seemed poorly lit. We appreciated having a mini fridge and microwave. The white bathroom towels were very clean and soft. The missing screw cover for the center faucet handle probably costs less than $5 and would make a difference is appearance and function. The ceiling fan was nonfunctional.
Stayed 1 night in Sep 2023

8/10 Good

Sandy

Stayed 1 night in Sep 2023

10/10 Excellent

RONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, Everything was fine. Would stay again.
After reading many negative reviews I was prepared for the worst. Brought towels, bedding, even a refrigerator. None was needed. The room was fine. Perhaps a slight smell from cleaning liquid. Would stay here again. Might request the same room to be safe. The bathroom looked newly renovated. Bed was comfortable. Good size room. Wifi worked ok. Was clean. AC worked well. Checkin is remote but went fine. The pool was not in operation but there are tons of ponds and lakes to swim in nearby. This was a 3 day stay.
Stayed 3 nights in Sep 2023

4/10 Poor

Suzanne

Stayed 1 night in Sep 2023

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Joanne

Disliked: Staff & service
Stayed 2 nights in Aug 2023

4/10 Poor

Margaret

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Never saw staff even at check-in. Worn down property. Couldn’t tell if bathmat was 2toned or not cleaned well.
Stayed 1 night in Aug 2023

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No tell motel
it was a last minute choice on a busy weekend. All other hotels completely full. From parking lot observation empty. No cars late at night or early in the AM. Open door at check in no obe there. Check in by lobby phone with instructions from someone with heavy Phillipine accent. "Credit card in reader ... print your own room key". No one there in morning. Pictures of hotel not even close to listing. The room spotless clean bathroom as well. linens clean but musty smell
Stayed 1 night in Aug 2023

2/10 Terrible

marie

Disliked: Staff & service, property conditions & facilities
No personal on property. Check in by phone and video camera. Tv didn’t work. Pool empty. No ice even! Splatters on wall from years of disgusting activity.
Stayed 1 night in Aug 2023

6/10 Okay

Ashley

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Room was clean. Expected dated facility, but both lobby and motel room were run down, with peeled wallpaper border, threadbare and torn furniture and bedding. Falsely advertising in photos a working swimming pool (I brought my swimsuit) but clearly the pool has been closed for some time based on the broken concrete pool surround, torn pool cover, and no water in pool. No actual on-site person for check in. Instead, you call a number, look into a video camera and person on phone talks you through inserting your credit card (if you hadn't prepaid via Expedia, which I did, but woman in line before me had not), then you are issued electronic room keys. Problem? No onsite personnel for security because motel Check-in person could be in a different state. Basic room expected, but advertised room amenities were not actually available in all rooms offered to us; not even a coffee maker in ours. Note the older 2 story house annex building: The second floor stairway landing has a low railing and balustrade height that doesn't meet current building code, so be careful with children. Overall, it met our need for a clean place to sleep under $175 w/tax following a night concert at Tanglewood as an impromptu getaway.
Stayed 1 night in Aug 2023

4/10 Poor

Christine

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Self checkin was awful. Pool not open was not told it would not be open
Stayed 1 night in Aug 2023

4/10 Poor

john

Stayed 1 night in Aug 2023

6/10 Okay

Daria

Disliked: Cleanliness, amenities
The room was pretty big but the bed are not super comfy. The pool was not working
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great Location Hotel
This was a clean comfortable room that we stayed 1 night at. It was in a great location to the things we wanted to do. The check in procedure was a little odd, no one was at the front desk, you had to call a number and follow instructions from the person on the phone. Not sure if it's always like that. The housekeeper met us to give us the room key. She was great since we had questions and she was around to answer them. Also a note to those traveling soon, the pool was closed and the ice machine was broken.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Carolyn

Stayed 1 night in Aug 2023

10/10 Excellent

Lori

Stayed 1 night in Aug 2023

2/10 Terrible

Nancyanne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I haven't been in a facility as dirty, smelly or run down as this one since the 1940s in Georgia on Rt. US301. We went to our room and immediately cancelled our stay: smells of mold and old tabacco, antique bedspreads that hadn't been washed in years. I would remove this facility from your list of offerings, as it can only denegrate your other listings' reputations.
Stayed 1 night in Jul 2023

8/10 Good

Kimberly

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Danielle

Disliked: Staff & service, property conditions & facilities
The check in was weird. Their systems were not working so I had to speak to someone in a remote office and felt very uncertain about the security of my credit card information. The advertised pool had no water in in and looked like it hadn’t been cleaned in years. My room smelled and was hot and dank. The tv did not work and I had to contact this same remote who had to walk me through getting it to work. The shower water handle kept falling off and the room’s telephone was not plugged into anything rendering it useless. The mattress was lumpy and the blanket was beady and scratchy and I had to remove it from the bed. I would not recommend this motel unless you’re really ok with just “roughing in.” Yes it was economical but even that rate was too much for what I experienced.
Stayed 1 night in Jul 2023

2/10 Terrible

Allison

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was done by a security cameras and and talking on my phone. Had to punch in and make my own room key. Room was the farthest away and had people sleeping outside in their car. I am assuming because there is no one on site to check the property. They initially were going to sleep with sleeping bags outside of our door but I asked them to stop smoking because my kids could smell a skunk around. Also , it was raining really hard so I assumed the carpet was wet , yes carpeted floors, from where we had walked but no , the room was just damp and smelled like cat pee. My children felt very uncomfortable sleeping. We checked in at 9pm and left at 5am because we just no one was settled. It was a place to rest our head after 10 hrs if driving but I think we should have kept on driving and found somewhere else.
Stayed 1 night in Jul 2023

10/10 Excellent

Dan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Peggy

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Peggy Langley
We were very disappointed that the pool was not filled with water. Also, we did not know that there was no continental breakfast. Although the rugs in the room seemd new, the shower curtain had a tear in it, the wall wasn’t very clean, and the dresser was not in good shape. Also, there was a large hole in one of the screens in the window. It was quiet enough. We have stayed here before, unless one more day then you thank you
Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Sergei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A motel from hell!
This is one of the worst motels I've ever stayed it. Starting with the absence of staff at the front desk (one has to register via a telephone call and a camera). It took 45 minutes to register. The room declared 'non-smoking' reeked of tobacco smoke. Furniture was shabby. There was no soap or shampoo in the bathroom.Internet connection was so-so. Staff on the premisses seemed busy drinking beer and smoking. Do not stay at this awful place!
Stayed 1 night in Jul 2023

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely horrendous
No one on site ever. The check in process was "remote" and consisted of me coding my own room key after showing my ID to a camera. Hesitant to proceed, we'd traveled from south Texas and it had been a long day, so we did. When we unlocked the room it was smelly, filthy, had bed covers from the 80s, and the walls were bubbling. I immediately turned around and walked out. Two doors down another guest stuck out her head to ask if there is anyone on site because her toilet is broken and she'd tried to call multiple times but no one answered. We left and went somewhere else (forfeiting the cancelation fee of one night because i would literally rather pay than stay here). In town that night we were relaying our story to the bartender who said the Pilgrim has a reputation to locals for harboring drugs and illegal activity.
Stayed 2 nights in Jul 2023

2/10 Terrible

Madison

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed there for 2 hours and the place felt extremely unsafe - men tapping on my window and walking back and forth in front of my door. There’s zero staff or security on the premise. Smoking and animals everywhere. Left and didn’t stay the night.
Stayed 1 night in Jul 2023

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We did not ultimately stay at the Pilgrim Inn, and we are still waiting for the refund that the attendant on the phone told my wife he would provide - more than a week has passed with no refund. We arrived to check in, and the advertised 24/7 front desk is actually someone located offsite (likely not even in town). When you enter the lobby, they have you call a phone number and then step in front of a camera and show your ID. They have a stack of room keys, which you end up programming yourself. My wife was told the keys would work within 5 minutes. After 5 minutes they did not work. After 20 minutes we could get through the door into the building (which reeked like pot), but could not access our room. We never obtained access to our room, so my wife called the off-site front desk number again and said we would not stay there since we could not access our room. She was told by the attendant (I believe his name was Raymond) that he would process the refund), so we went across the street to the Quality Inn which had a human at the front desk and room keys that worked on the first try. We are still waiting for the refund we were promised. Do yourself a favor and spend a few extra bucks to stay somewhere else. The Pilgrim Inn is sketchy, from the misleading 24/7 front desk advertisement, to the sketchy practice of having guests make their own room keys, to the many things I'm sure we missed since we didn't stick around to discover them.

6/10 Okay

Robert

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Trip to Tanglewood
This was a quick one night trip to Tanglewood for a concert. The motel was fine for that purpose, but was disappointed in the pool not being open which the listing says there is a pool and the fact that I never actually saw an employee there. When you get there to check in you call a number and the person on the phone walks you through paying as well as making your own key card. Never quite experienced that anywhere before. Not a big fan of that! The room was fine but the service was not at all what I would have expected.
Stayed 1 night in Jul 2023

2/10 Terrible

Carolyn, Flemington

Travelled with family
Disliked: Cleanliness, staff & service
Wow. Don't stay here. So many weird things about this property. You check in by calling a phone number, showing your ID to a camera, and creating your own card key. Not a live person in sight. The room smelled so badly (of mold?), the bathroom sink only had a trickle of water, the entire bathroom floor was sticky, carpet questionable. Beds old and worn, no available outlets for anything, and the one there are were overloaded with multiple plugs. Didn't see any bugs and they had nice towels. Otherwise, not acceptable.
Stayed 1 night in Jul 2023

4/10 Poor

Paul

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There was no staff on premises. Check in was by phone. Very impersonal. Nobody there to assist with questions or problems. Room was comfortable but very basic. No coffee pot or extra bedding or pillows. Would not care to stay there again.
Stayed 1 night in Jul 2023

2/10 Terrible

jessica

Travelled with group
Disliked: Cleanliness, staff & service
the sheets were dirty and had holes in them. the room smelled like smoke.
Stayed 1 night in Jul 2023

4/10 Poor

throop

Stayed 1 night in Jul 2023