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"Avoid WoodSpring Suites Columbia–Irmo at all costs. I booked an accessible room three weeks in advance through Expedia, choosing the “pay at property” option they offered. After a brutal 9-hour drive from West Palm Beach, I arrived exhausted, only to be told—without warning—that my reservation was cancelled. The excuse? “We don’t accept payment at the hotel.” Completely absurd, since that option was clearly given during booking. Then, to make things worse, the clerk claimed the motel was fully booked and refused to help at all. So apparently: they cancel confirmed reservations, blame their own payment option, and magically have no rooms left. My wife and I were left stranded as it got dark. Calling Expedia was useless—30 minutes wasted with a rep who did nothing. We had no choice but to find another motel at nearly double the price, just to survive the night. The real insult? When I called Expedia again, a manager told me that same motel claimed my room was still available and they were “waiting for us.” That’s either incompetence or outright dishonesty—either way, unacceptable. Yes, the charge was eventually cancelled, but I was stuck paying much more elsewhere, and no compensation ever came. This was a complete failure on both sides. Zero accountability, zero professionalism. If you want peace of mind when traveling, stay far away from this place"

"Desk clerk was super busy when I was checking in. Phone ringing and people walking in. She was calm and very efficient. Check in was a breeze. Room clean. Nice stay. "

"Breakfast was nice and the room was perfect for 1 night."

"The room wasn’t very clean. The hotel didn’t smell good"

"We need a breakfast buffet included in the hotel price"

"Lovely hotel. Super friendly staff. The best part was the shower. Super hot water, fantastic water pressure. A decent shower is surprisingly rare in hotels. Please dont ever change a thing. I'll definitely consider returning."

"Either Hotels.com Messed up or the Property management messed up. I tried to make a reservation to Comfort Inn. I received an Itinerary number. I called the Hotel a day or so later to verify and they did not have my reservation. So I booked another Hotel where my business partner had booked. Then I get a charge on my card for the room that was never booked."

"Clean room, parking was good, ac worked good and kept room cool, check in was quick and easy, it was the only time I interacted with staff."

"Parking the 2nd night was a lil sketch, only because of all the strange cars of people who werent staying there and revving up car engines for most of the night."