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Reviews of Motel 6 Lehi, UT – Thanksgiving Point

2 out of 5
Motel 6 Lehi, UT – Thanksgiving Point
210 S 1200 E, Lehi, UT

Reviews

6.2
Rating 10 - Excellent. 204 out of 1000 reviews" "
Rating 8 - Good. 229 out of 1000 reviews" "
Rating 6 - Okay. 179 out of 1000 reviews" "
Rating 4 - Poor. 189 out of 1000 reviews" "
Rating 2 - Terrible. 199 out of 1000 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Marion

Business traveller
Liked: Cleanliness
The halls smell like urine
Stayed 1 night in May 2024

2/10 Terrible

Roxanne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not clean. The bathroom had someone else's hair on the floor, tub had a chunk of the bottom peeled up and absolutely no water pressure. The bathroom had no fan either. I went to the front desk with a picture of the tub asking if we could use it and the guy stated he knew it was like that and would not charge us. I asked if it was safe to use and he said yes. The bed was so hard, neither one of us got any sleep. There were a few sketchy people in and out of the hallway. In the morning, I went down to see about breakfast and there was only coffee. That was the worst coffee we had ever had. We did not feel safe leaving our room after dark.
Stayed 1 night in May 2024

2/10 Terrible

Zoey

Travelled with partner
Disliked: Cleanliness
had to kill a cockroach in our room! room didn’t feel clean and there was no ac unit in our room!
Stayed 1 night in May 2024

4/10 Poor

Frank

Business traveller
Liked: Cleanliness, property conditions & facilities
Higo
Stayed 1 night in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
For the price, well worth it. Clean sheets and a hot shower.
Stayed 4 nights in May 2024
Response from Brand Experience Team on 20 May 2024
Hi David, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was covered in hair. The shower curtain rod was sagging and would not keep the curtain closed. The floor was damaged and had sections missing. The phone in the room was an early 90s digital model and looked like it had never been there since then and never cleaned. The walls had stains and holes.
Stayed 2 nights in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Matthew,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 Okay

Yesenia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was really dirty, there were weird stains on the walls and curtains. It smelled like smoke even in the non smoking rooms. Place needs like a deep deep deep clean.
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Yesenia, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

4/10 Poor

jeremy

Disliked: Staff & service, amenities
Get better beds holy crap its like sleeping on a rock!!! And clean the room and bathroom better
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Motel 6, clean and basic.
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Tony,Thank you for the amazing rating!! Maz K.#Team6

2/10 Terrible

Brendan

Disliked: Cleanliness, amenities, property conditions & facilities
I can put up with a lot but this place was unacceptable. Dirty, stained sheets and towels, gross pillows. Weird smell. Room and building is very shabby with lots of wear and tear. Also lots of warnings to "lock your deadbolt" and "not responsible for vehicle theft" didn't feel safe or comfortable at all.
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Brendan,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

JR

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a Non-smoking room and the room smelled very bad of cigarette smoke and had cigarette burns on the table. The door lock was broken so we felt unsafe during the night. We asked for a new room but were told there was nothing else available. The lady behind us at the desk didn't have a room booked but was offered a room after we had been told they were sold out. We were told that we would have a discount for our unsatisfactory stay but at checkout was told we had to get it through Expedia. Overall, it was a terrible experience and terrible customer service.
Stayed 1 night in May 2024
Response from Nancy Y. on 14 May 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

6/10 Okay

Kathyrn

Travelled with family
Disliked: Staff & service, property conditions & facilities
To noise check in person not very friendly
Stayed 1 night in May 2024
Response from Nancy Y. on 14 May 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

6/10 Okay

Catherine

Stayed 1 night in May 2024
Response from Brand Experience Team on 17 May 2024
Hi Catherine, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.Until then, we’ll leave the light on. For you.Natalie#Team6

2/10 Terrible

Lissette

Disliked: Property conditions & facilities
Room 219 was unsafe to stay in yet they did not warn me about the door not closing. The door would get jam so there for could not close.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Lissette,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Timothy, Hebron

Liked: Cleanliness, staff & service
Motel 6 is generally a good value. At this price point, it is understandable that there are few luxuries at Motel 6. The TV is not very big. But i didnt watch TV anyway. I was there mainly to have a safe and comfortable place to sleep. Most of the time, it was safe and comfortable. However, the second night I was there, there was a loud relationship squabble a few doors down from me, complete with profanity. The police arrived and things calmed down. But it was unnerving, to say the least. Other than that, I had a good stay at this Motel 6. There were quite a few shopping options within walking distance.
Stayed 6 nights in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Timothy, We're thankful you had a wonderful experience during your recent stay with us, and we appreciate your feedback! We are committed to providing exceptional service to all our guests, and we are glad we met your expectations. We hope to have the opportunity to serve you again in the future for all your lodging needs. Thank you for choosing us!Maz K.#Team6

10/10 Excellent

Liz

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
**Last minute Ecpedia reso, stayed here one night with my partner & our dogs** The staff member who checked me in was extremely helpful and friendly. One of the best in my experience when booking short stays. (She actually paid attention to and fulfilled my room requests!) The morning lady was also very friendly and did a good job keeping the breakfast room clean and well stocked. Hot breakfast served here, not just crappy packaged pastries & watered down coffee. It was easy to get to, the facilities were clean & the beds were comfy. The area felt safe (no random people hanging around the property & the parking lot was well lit & away from busy roads). Lots of food options near by to choose from, though a lot were closed early for a Saturday evening.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Liz, Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals, and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels! Maz K.#Team6

6/10 Okay

Kristi

Stayed 1 night in Apr 2024

4/10 Poor

Ling

Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 9 May 2024
Hi Ling,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Pierre

Great location Everything I needed was in the area
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Pierre, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to check in to be told there was no reservation for us. I have a confirmation email, the room is already paid for yet they insist I do not have a reservation. I have two missed calls from the property today. No message left either time. If I have no reservation, how do they have my phone number?
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Rebecca,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 Okay

Benjamin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was friendly and very helpful. The room we stayed in had no smoke alarm, a dent in the bathroom door, and the bathroom light flickered. The property was dirty, and unfortunately the pool was out of oder, which was understandable with the weather.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Benjamin, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6

2/10 Terrible

Lucy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked for a room on the quiet side, got a room on the freeway side. Sounded like trucks were coming through the room. The AC fan made such a racket we couldn't run it while we were sleeping. The room got so stuffy we opened the window which increased the traffic noise and there was no screen on the window. Bath towels were slightly larger versions of the thin, rough hand towels. No coffee pot. Badly patched damage to tub and bathroom door. Tear in the bottom sheet.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Lucy,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Ben

Stayed 1 night in Mar 2024

2/10 Terrible

Dylan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 9 May 2024
Hi Dylan,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Cassandra

Liked: Cleanliness
This motel is next to the freeway, but the noise isn’t bad. It is bare bones with no amenities but the room was clean and the bed comfortable. There is coffee in the lobby in the am. There are at least 10 restaurants within walking distance as well as shopping.
Stayed 6 nights in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Cassandra, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

8/10 Good

Angela

Price was right for a place to be displaced for a minute. Very comfortable stay.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Angela, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Janae

Stayed 4 nights in Apr 2024
Response from Nancy Y. on 2 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Irene, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 25 Apr 2024
Hi Irene,Thank you for the excellent review! Maz K.#Team6

6/10 Okay

RACHELLE

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 25 Apr 2024
Hi Traveler,Thanks for your review, we really appreciate the support. Maz K.#Team6

6/10 Okay

Alberto

Travelled with partner
their entry card for the room is always defective in room 312. Everyday i have to ask them to reactivate it.
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Alberto, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 Terrible

Regan

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The front desk clerk was under the influence of some drug. She was very unhelpful and rude. The floor was filthy and the toilet sprayed water everywhere.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

MOTI LAL, PAWTUCKET

Stayed 1 night in Apr 2024

8/10 Good

Raudet

Business traveller
Liked: Cleanliness, staff & service
The heater is to loud.. next to the bed....
Stayed 4 nights in Apr 2024
Response from Nancy Y. on 17 Apr 2024
Thank you for positively rating your stay!!Nancy Y.#Team6

6/10 Okay

Harold

The door to my room was not easy to close. I had to double check that it was closed each time.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 17 Apr 2024
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Nancy Y.#Team6

4/10 Poor

Mary Ann

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
WE HAD NO HEAT SHEETS HAD BLOOD ON THEM ALL DOORS WERE CHIPPED AND CURTAINS DIRTY
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

8/10 Good

Rex

Stayed 1 night in Apr 2024

8/10 Good

Rovis

Very quiet
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Rovis,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

irving

Disliked: Staff & service
No bathroom amenities dirty towels. Tacky hotel 6 sad looking
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Irving,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

8/10 Good

Colin, Santa Ana

Liked: Cleanliness, staff & service, property conditions & facilities
We needed a cheap place to spend the night before heading to Thanksgiving Point the next day. Keept up and clean with a friendly staff just like any other place. Other than that it's what you'd expect from a Motel 6.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 11 Apr 2024
Hi ColinWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Giorgia

Liked: Cleanliness, staff & service, property conditions & facilities
Kewl
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Giorgia,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

anthony

Liked: Property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Anthony,Thank you for the 5-star rating!Lilith#Team6

4/10 Poor

Francine

Travelled with partner
Liked: Cleanliness, staff & service
Freeway traffic was very noisy
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Francine, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Robin

Travelled with family
Disliked: Property conditions & facilities
The bed was comfortable
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Robin,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in a convenient location. Close to restaurants.
Stayed 4 nights in Mar 2024
Response from Brand Experience Team on 2 Apr 2024
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6

2/10 Terrible

Jil

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk did not pick up when I tried calling about excessive noise past midnight. No soap or shampoo, no ice, no fridge, no microwaves. Nada
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Jil,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Easy access to freeway and restaurants.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The motel is right off of the freeway and within walking distance or a short drive to a bunch of restaurants and shops
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

6/10 Okay

Bill

Stayed 1 night in Mar 2024

10/10 Excellent

Margaret

Liked: Staff & service, property conditions & facilities
The place is nice
Stayed 2 nights in Feb 2024
Response from Nancy Y. on 7 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Ainzley

Travelled with family
Disliked: Amenities
The staff were rude & sick apparently. The room had no toiletries & we had to call the office for some. The attendant said, “Call back in 5 minutes, I’m helping a customer” and hung up on me. The sink in the bathroom leaked and the room was extremely dirty (unknown stains on the curtains & bed coverings-looked like feces, floor was filthy & obviously not mopped, and it was about 80 degrees when we got there.) There were homeless people in front and back of the hotel and some crazy lady who looked like a meth addict yelling at the attendants when we were checking in. The back entry, where they told us to park, worked about half the time. I would never recommend staying there and I would never stay there again.
Stayed 1 night in Feb 2024