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"few of the receptionist staff are bit arrogant when we first check in ☹️"

"Great place "

"We stayed in Room 701 and it was outstanding. As a corner room, it offered breathtaking views over the city, fjord/harbour and mountains, and we were even able to see the aurora from the room when it was active. The décor was warm and stylish, the room spotless and cleaned daily, and the bed very comfortable. It was a little warm at around 20°C, and the thermostat didn’t seem to lower, but opening the window solved this easily. The room was also very quiet. Facilities were excellent, including a minibar (charged), kettle with teas/coffees, a hair dryer, iron and ironing board, safe and reliable free Wi‑Fi. The lifts were fast and rarely busy. Breakfast was exceptional with a huge selection and is definitely worth adding to your booking. The lobby, bar and dining areas were beautifully decorated. The rooftop bar was closed during our stay, but you can still access the rooftop itself, which made for a great place to view the aurora. The staff were incredibly friendly and helpful. We had no issues during our stay, and the hotel happily stored our luggage after checkout while we waited for our late flight. The location was perfect, with most tours departing about a 15‑minute walk away. The cable car is around a 30‑minute walk, but it takes longer because the views are so stunning you keep stopping for photos! Overall, the hotel exceeded our expectations, and we would definitely stay again."

"Great location. Room was warm. Great shower. Comfortable bed. Staff very helpful"

"breakfast excellent"

"This is a lovely place. A spectacular view, nice sauna, wonderful breakfast and very kind staff. I can offer to anybody."

"Great experience. Good connections into the city. Bus 28 every hour and the 20min rotation. I would advise organising transport if your plans are to hunt down some northern lights. I wish you all the best in this venture and I hope it’s as bright as possible showing how strong unit is. Otherwise try the hot dog the veg option was delicious. The story behind this place makes it special and the best place to get a hot dog in Europe. "

"Nice location, rooms, service and breakfast "

"Perfect! Spotlessly clean, friendly staff, wonderful breakfast with a huge amount to choose from, bedroom very comfortable. Ideally situated in the city centre close to all attractions and amenities."