Superior Double or Twin Room (NERU Balcón)
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Reviews of Hotel NERU con encanto

2.5 out of 5
Hotel NERU con encanto
Calle Tarifa 9, León, León

Reviews

9.6

Exceptional

Rating 10 - Excellent. 84 out of 100 reviews" "
Rating 8 - Good. 10 out of 100 reviews" "
Rating 6 - Okay. 4 out of 100 reviews" "
Rating 4 - Poor. 1 out of 100 reviews" "
Rating 2 - Terrible. 1 out of 100 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica, Brea

Liked: Cleanliness, staff & service, property conditions & facilities
Great, modern, and clean in a convenient location to the city center.
Stayed 1 night in May 2024
Response from NERU team. on 8 May 2024
Dear Jessica. Thank so much for your comments and valorations. We are happy to know that stay was great. We hope to see you in the future if you ever decide to comeback to León. Kind regards. NERU team.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from NERU team on 15 Jan 2024
Dear Patrick, thank you for your valoration. We are happy to know that your stay was nice. We hope to see you again in the future if you ever decide to come back to León. Kind regards,

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camino stay
It was not the easiest to find, but once I found it I was so happy about how nice, clean and comfy it was. And when I needed sleep badly, and only a couple hundred yards from the Cathedral.
Stayed 1 night in Dec 2023
Response from NERU team on 15 Jan 2024
Dear Jason. Thank you for taking some time to review us. We are very glad to know that your stay was comfort. We hope to see you again if you ever come back to León. Kind regards,

10/10 Excellent

juan

Stayed 2 nights in Oct 2023
Response from . on 21 Oct 2023
Estimado Juan, muchas gracias por su valoración. Significa mucho para nosotros saber que su estancia ha sido satisfactoria. Esperamos volver a verle si decide pasar de nuevo por León. Reciba un cordial saludo de todo el equipo NERU.

10/10 Excellent

SYLVIA

Stayed 2 nights in Oct 2023
Response from . on 20 Oct 2023
Dear Sylvia. Thank you your positive valoration. We are very happy to know that your stay with us was comfortable. We hope to see in the future if your ever decide to come back to León. Best regards, NERU team

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from . on 11 Oct 2023
Dear Paul. Thank you for your positive valoration. We are very happy to know that your stay was pleasant. We hope to see again if you ever come back to León. Best regards, NERU team

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent everything
Stayed 1 night in Sep 2023
Response from . on 29 Sept 2023
Dear Gladys. Thank you for taking some time to review us. We are very happy to know that your stay was excellent and you were comfort. We hope to see you again if you ever decide to come back to León.Best regards, NERU team

10/10 Excellent

Jovian

Travelled with partner
Great location for enjoying all the restaurants and nightlife in old town Leon. Hotel is new and very stylish.
Stayed 1 night in Sep 2023
Response from NERU TEAM. on 24 Sept 2023
Dear Jovian. Thank you for your positive comments and valorations. We are very happy to know that your stay with us was comfort and pleasant. We hope to see you again in the future if your ever decide to come back to León. Kind regards.

10/10 Excellent

Mark

Stayed 2 nights in Sep 2023
Response from . on 22 Sept 2023
Dear Mark. Thank you so much for your valoration. We are very happy to know that your stay with us was that positive. We hope to see you again in the future if you ever decide to come back to León. Best regards, NERU team.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, clean and with excellent service and close to old town
Stayed 2 nights in Sep 2023
Response from NERU team. on 16 Sept 2023
Dear Ian. Thank you for your comments and valorations. We are very happy to know that your stay with us was nice and comfort. We hope to see again if you ever decide to come back to León. Kind regards.

8/10 Good

Laszlo

Stayed 2 nights in Sep 2023
Response from . on 9 Sept 2023
Dear Laszlo. Thank you for taking some time to valorate us. We are happy to know that your stay was positive. We hope to see again if you ever come back to León. KInd regards, NERU team

10/10 Excellent

Rubén

Stayed 1 night in Sep 2023
Response from . on 7 Sept 2023
Estimado Rubén. Muchas gracias por su valoración tan positiva. Nos alegra saber que su estancia ha sido satisfactoria. Esperamos volver a verle si pasan de nuevo por León. Reciba un cordial saludo de todo el equipo NERU

10/10 Excellent

Ana Cristina

Stayed 1 night in Jul 2023
Response from Neru on 3 Aug 2023
Buenos días, muchas gracias por su estancia, estamos encantados de que haya sido de su agrado.Esperamos verle en futuras visitas a León. Un saludo de todo el equipo Neru.

10/10 Excellent

Nancy, Longmont

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, nice location, very much enjoyed our stay
Stayed 2 nights in Jul 2023
Response from NERU team on 16 Jul 2023
Dear Nancy. Thank you for your valoration and nice comments. We are glad to know that your stay was so positive. We hope to see you again if you ever come back to León. Kind regards,

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place. Roman ruins with glass covering as part of the floor. Fun. Easy walking distance to almost any shopping and/or tourist attraction. Great staff. Parking was challenging as I used public parking. It was both expensive and difficult to get in and out of.
Stayed 2 nights in Jun 2023
Response from . on 8 Jul 2023
Dear Cheryl. Thank you for taking some time to review us. We are very glad that your stay was comfort. We hope to see again if you ever come back to León. Kind regards, NERU team

10/10 Excellent

gareth

Stayed 1 night in Jun 2023
Response from Neru Team on 29 Jun 2023
Dear Gareth, thank you so much for leaving us a positive feedback. We hope you had a great time in our city. We hope to see you in your next trip to León. Regards.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Equipo NERU on 14 Jun 2023
Estimado Luis. Muchas gracias por su valoración. Significa mucho para nosotros. Nos alegra que su estancia haya sido satisfactoria. Esperamos volver a verles de nuevo si pasan por León. Reciba un cordial saludo,

10/10 Excellent

Denis

Stayed 2 nights in Jun 2023
Response from Neru on 12 Jun 2023
Dear Denis, thank you so much for taking your time to write your valoration; We are glad that your stay was comfortable. We hope to see you again if you ever come back to León. Kind regrds, NERU Team.

6/10 Okay

JOSE

Stayed 1 night in Jun 2023
Response from Neru on 8 Jun 2023
Buenas tardes D. Jose, todo el equipo Neru le da las gracias por haber elegido nuestro Hotel. Esperamos verle de nuevo en su próxima visita a León.Un saludo equipo Neru.

10/10 Excellent

Beth

Stayed 2 nights in Jun 2023
Response from . on 7 Jul 2023
Estimada Beth. Muchas gracias por su valoración. Esperamos volver a verles de nuevo si pasan por León. Reciba un cordial saludo de todo el equipo NERU

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very new, with a beautiful, minimalistic decoration. Excellent beds, pillows, and linen. The see-through floor that presents a 2,000 year-old Roman wall is a very special detail. Management and personnel friendly, professional, helpful, great for providing indications. Right at the edge of the Old Town, and one block away fron the Plaza Mayor Parking, very well located. Excellent breakfast! If visiting Leon, you must stay ay Hotel Neru!!!
Stayed 1 night in Jun 2023
Response from NERU team on 6 Jun 2023
Dear Carlos. Thank you so much for taking your time to write us such a nice review. Your comments and valorations are very meaningful for us. We are glad that your stay was comfortable. We hope to see you again if you ever come back to León. Kind regrds

10/10 Excellent

Dolores

Stayed 2 nights in Jun 2023
Response from Equipo NERU on 5 Jun 2023
Estimada Dolores. Muchas gracias por su valoración. Significa mucho para nosotros saber que su estancia ha sido satisfactoria. Esperamos volver a verles de nuevo si pasan por León. Reciba un cordial saludo,

10/10 Excellent

Euikyoung

Stayed 1 night in May 2023
Response from NERU team on 2 Jun 2023
Dear Euikyoung: Thank you so much for your valoration. It means a lot to us to know that your stay in the hotel was pleasant. We hope to see again if you come back to León. Best regards,

10/10 Excellent

Michael, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean, great decor, comfortable. Less than 5 minutes walk from the Plaza Mayor.
Stayed 2 nights in May 2023
Response from HOTEL NERU on 27 May 2023
Dear Michael. Thank you so much for your comment and valorations. It was a pleasure to have you in our hotel. We hope to see you again. Kind regards.

6/10 Okay

Michael

Stayed 1 night in May 2023
Response from Equipo NERU on 27 May 2023
¡Muchísimas gracias por alojarse en nuestro hotel y por tomarse unos minutos para valorarnos! La opinión de nuestros huéspedes es muy importante para nosotros.Un saludo.

10/10 Excellent

LUIS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the casco antiguo, without the noise or crowds. Modern hotel with dual pane windows and great amenities.
Stayed 2 nights in Apr 2023
Response from NERU team on 22 Apr 2023
Dear Luis. Thank you so much for your comments and valorations. It was a pleasure to have you in our hotel. We hope to see you again if you come back to León. Kind regards.

10/10 Excellent

ANTONIO

Stayed 1 night in Apr 2023
Response from Hotel NERU con encanto on 22 Apr 2023
¡Muchísimas gracias por alojarte en nuestro hotel! La opinión de nuestros huéspedes es muy importante para nosotros.

10/10 Excellent

Gian Carlo

Stayed 1 night in Mar 2023
Response from Hotel Neru con Encanto León on 3 Apr 2023
Buenas tardes Gian Carlo, le agradecemos enormemente su puntuación, para nosotros es muy importante, nos ayuda a esforzarnos y mejorar más día a día. Nos alegra que su estancia haya sido de su agrado.Muchas gracias, un saludo de todo el equipo Neru.

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. The staff was very friendly.
Stayed 5 nights in Mar 2023
Response from NERU team on 29 Mar 2023
Dear Hugo,Thank you so much for your comments and valorations. They are very meaningful for us. We are very glad that your stay here was pleasant. We hope to see you again. Kind regards,

10/10 Excellent

Rubén

Stayed 1 night in Jan 2023
Response from Hotel Neru con Encanto on 30 Jan 2023
Buenas tardes Rubén, muchas gracias por valorar hotel Neru, nos alegra que su estancia con nosotros haya sido satisfactoria. Esperamos verles de nuevo si deciden volver a León.

10/10 Excellent

Joshua

Stayed 1 night in Sep 2022
Response from HOTEL NERU on 4 Oct 2022
Buenas tardes Joshua, muchas gracias por dedicar su tiempo a valorar el Hotel Neru, estamos felices de que su estancia haya sido de su agrado. Si decide volver a León estaremos encantados de recibirle. Un saludo de todo el equipo Neru.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and right at the edge of the Old Town, so perfect for visitors to Leon to walk around and see the sights. Not far from the main train station. Easy to walk if you don't have heavy luggage. Otherwise it's a 10 min cab ride. Rooms are clean and staff are very friendly and helpful.
Stayed 2 nights in Sep 2022
Response from Neru Team on 20 Sept 2022
Dear Robert, thank you for your feedback and comments, we really appreciate them. We are so pleased to know that your stay has been nice. Hope to see you again in your next trip to Leon. Best Regards

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small modern hotel at heart of tapas bar area
Lovely well designed modern room. Excellent choice at breakfast but breakfast room small with no windows so a bit claustrophobic & wondered how it would work if hotel busy. The glass floor in the lobby revealing part of city walls is a great touch but a bit of a challenge to walk on! Immediate surroundings a bit run down but is at the heart of the best tapas bar area close to Plaza Mayor & the cathedral. Hotel offers reduced rate on parking under Plaza Mayor.
Stayed 1 night in Jun 2022
Response from Neru Team on 2 Jul 2022
Dear Carol, We feel very pleased that your stay in Neru Hotel has been nice. Thank you for your feedback and your comments, they help us to improve our service. We hope to see you again in your next trip to León. Best regards.

10/10 Excellent

Dario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great hotel for the following reasons: 1. It’s new 2. It’s very clean 3. Great location. 4. Staff goes out of their way to help u. 5. It’s does not provide the services of a 5 star hotel but I did not need those services. My priorities were: quality of bed, room, cleanliness, location and friendly faces. I rate it a 10 of 10
Stayed 1 night in May 2022
Response from Hotel Neru con Encanto on 12 Jun 2022
Dear Dario, Thank you so much for your review. Those are the ones which make us to improve day by day. Hope to see you at Hotel Neru again sooner better than later. Kind regards, Neru Team

10/10 Excellent

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very new hotel. Extremely well equipped and decorated in a minimalist way. Very friendly personal. Very well located.
Stayed 1 night in Apr 2022
Response from Equipo Neru. on 16 May 2022
Thank for your feedback. We feel very pleased that you enjoyed your stay in our hotel. We hope to see you in your next trip to León. Neru Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean and new. It is very centric and close to the tapa place and yet in a quiet area. The room amenities are good (nice shower, usb plugs to charge and cute terrace). Highly recommended!
Stayed 1 night in Apr 2022
Response from Hotel Neru con Encanto on 26 Apr 2022
Good afternoon, Thank you very much for your positive comments. We are delighted that your visit was so wonderful. thanks for recommending us

10/10 Excellent

Srdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Equipo Neru. on 17 Nov 2021
Muchas gracias por su valoración. Estaremos encantados en volverles a ver por nuestro hotel en su próxima visita a León.

10/10 Excellent

Marcela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great The unique decor its something to me Mention Very nice e experience
Stayed 2 nights in Sep 2021
Response from . on 1 Oct 2021
Good afternoon, Mrs. Marcela. Thank you so much for your comments. We are very glad that your stay was nice. We hope to see you again if you decide to visit León again. Best regards, NERU team.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from William on 6 Aug 2021
Buenas tardes, muchas gracias por su puntuación, nos alegra saber que su estancia ha sido de su agrado. Le esperamos nuevamente. Un saludo de todo el equipo Neru.

10/10 Excellent

Gareth Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new and perfect location
A recently opened, sparkling new and very well appointed hotel. The woman at reception was extremely helpful, and went out of her way, literally, to show us where to park the car. The location is perfect, close to the main square, the cathedral and the resaurant area.
Stayed 1 night in Aug 2020

10/10 Excellent

Bonaventura

Liked: Cleanliness, staff & service, property conditions & facilities
Moderno y funcional. Muy céntrico.
Stayed 3 nights in Mar 2024
Response from . on 11 Mar 2024
Estimado Bonaventura,Muchas gracias por sus comentarios y valoraciones. Nos alegra saber que su estancia ha sido satisfactoria. Esperamos volver a verles si deciden pasar de nuevo por León. Reciba un cordial saludo de todo el equipo NERU

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from . on 11 Oct 2023
Estimado Fernando. Muchas gracias por su valoración. Nos alegra saber que su estancia con nosotros ha sido agradable. Esperamos volver a verle si deciden pasar de nuevo por León. Reciba un cordial saludo de todo el equipo NERU

2/10 Terrible

Eva maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Nos equivocamos de fecha y nos presentamos en el hotel. Contando el problema insitu y no quisieron darnos solución ninguna, supuestamente me llaman d vuelta y aun sigo esperando una respuesta. Mala reseña y mala experiencia. Nunca lo recomemdare
Stayed 1 night in Oct 2023
Response from Equipo Neru on 7 Oct 2023
Estimada Eva, en relación con lo sucedido comentarle que como usted indica llegaron a nuestro establecimiento en una fecha equivocada, ese día el hotel no tenía habitaciones disponibles. El personal en todo momento les comentó que, a pesar del fallo, si hubieran tenido disponibilidad en ese instante les hubieran dado una habitación. Se les ofreció ayuda para buscar otro alojamiento para esa misma noche y se les comunicó que si en ese día el hotel tuviera alguna cancelación se les avisaría con la mayor brevedad posible, pero no fue el caso.Un cordial saludo.

10/10 Excellent

JORGE

Stayed 1 night in Sep 2023
Response from . on 22 Sept 2023
Estimado Jorge. Muchas gracias por su valoración, significa mucho para nosotros saber que su estancia ha sido tan positiva. Le estaremos esperando si decide pasar de nuevo por León. Reciba un cordial saludo de todo el equipo NERU.

4/10 Poor

Ignacio

Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from . on 17 Sept 2023
Gracias por su puntuación. Esperamos verla en futuras ocasiones. Reciba un saludo de todo el equipo NERU.

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel muy céntrico, funcional y confortable.
Stayed 1 night in Aug 2023
Response from . on 20 Aug 2023
Estimado Diego. Muchas gracias por sus comentarios y valoraciones. Nos alegra saber que su estancia con nosotros ha cumplidos sus espectativas y han estado cómodos. Esperamos volver a verles de nuevo si pasan por León. Reciba un cordial saludo de todo el equipo NERU.

10/10 Excellent

Esther

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien situado. El personal muy amable
Stayed 1 night in May 2023
Response from Neru on 26 May 2023
Buenas tardes Esther muchas gracias por su puntuación, Esperamos verla de nuevo en su próxima visita a León Un saludo de todo el equipo Neru.

10/10 Excellent

Milagros

Stayed 1 night in Apr 2023
Response from . on 19 Apr 2023
Estimada, Milagros. Muchas gracias por tomarse un tiempo en valorar su estancia en Hotel Neru. Nos alegra saber que todo ha sido de su agrado y esperamos volver a verla pronto si pasa de nuevo por León. Reciba un cordial saludo de todo el equipo NERU.

6/10 Okay

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones grandes, cama cómoda, buena atención. Recomendable
Stayed 2 nights in Jan 2023
Response from Equipo Neru on 29 Jan 2023
Estimado Martin, le agradecemos enormemente el tiempo dedicado en dejarnos un comentario y en valorar su paso por Hotel Neru. Nos hace muy felices conocer que se han sentido cómodos durante su estancia con nosotros. Esperamos volver a verles en su próxima visita a León. Reciban un cordial saludo