Standard Double Room, 1 Queen Bed
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Reviews of Othelo Hotel Boutique México

3.5 out of 5
Othelo Hotel Boutique México
Rosas Moreno No. 109, Zona Centro, León, GTO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 281 out of 476 reviews" "
Rating 8 - Good. 148 out of 476 reviews" "
Rating 6 - Okay. 27 out of 476 reviews" "
Rating 4 - Poor. 7 out of 476 reviews" "
Rating 2 - Terrible. 13 out of 476 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

silvia, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Elegant clean and quite best of all close to many food options
Stayed 1 night in Apr 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good service.
Stayed 7 nights in Mar 2024

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean but it’s hard to park and it has no elevator
Stayed 2 nights in Feb 2024

8/10 Good

Rogelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very pleasant but the breakfast is included but not one day's was available😔😔
Stayed 5 nights in Jan 2024

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities
The bed is like a rock and you have to walk to park
Stayed 2 nights in Dec 2023

10/10 Excellent

Luis

Small boutique hotel thats very clean and comfortable. Great value and i enjoyed the free continental breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

Berenice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent! I would highly recommend this location. It’s a small hotel at the center of Leon.
Stayed 1 night in Dec 2023

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities

8/10 Good

denny

Stayed 2 nights in Dec 2023

10/10 Excellent

Víctor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Othelo on 28 Oct 2023
Muchas gracias por volver a hospedarse con nosotros. Un gusto verle de nuevo. Saludos.

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is great. Location is close to everything, and the city was beautiful and full of life.
Stayed 2 nights in Sep 2023
Response from Othelo on 28 Oct 2023
we greatly appreciate your time to share your comments. It was a pleasure for us to serve you. Best regards. Othelo Hotel.

10/10 Excellent

GERARDO

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Need more information from the staff and cleaning service
Stayed 2 nights in Sep 2023
Response from Othelo on 28 Oct 2023
we greatly appreciate your time to share your comments. It was a pleasure for us to serve you. Best regards. Othelo Hotel.

10/10 Excellent

Isela

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything was great the only thing i wish they had was the bar/terrace open in the afternoon. We walked up arpund 6 pm and there was no service
Stayed 1 night in May 2023
Response from Othelo on 20 Jul 2023
we greatly appreciate your time to share your comments. It was a pleasure for us to serve you. Best regards. Othelo Hotel

8/10 Good

JUAN DE DIOS, Chula Vista

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is cozy, and the location of the property is convenient because is close to different downtown´s site seeing places. However, the continental breakfast was poor and limited, I do not recommend it.
Response from Othelo on 12 Jun 2023
We really appreciate your time to share your comments. It was a pleasure for us to serve you. Sincerely. Hotel Othello.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The beds are kind of hard, the hotel was clean, but at night and early in the morning they don’t have hot water on the shower.
Stayed 8 nights in May 2023
Response from Othelo on 12 Jun 2023
I am so sorry to hear that. Thank you so much for your sincere feedback, my team, and I will take care of all the inconveniences immediately.It was a pleasure for us to serve you.

8/10 Good

Gerardo, Downey

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Friendly Staff
Stayed 2 nights in Apr 2023
Response from Othelo on 19 May 2023
we greatly appreciate your time to share your comments. It was a pleasure for us to serve you. Best regards. Othelo Hotel.

10/10 Excellent

Jacobo

Liked: Cleanliness, staff & service, property conditions & facilities
This place is clean, comfortable and spacious.
Stayed 1 night in Mar 2023
Response from Othelo on 19 May 2023
we greatly appreciate your time to share your comments. It was a pleasure for us to serve you. Best regards. Othelo Hotel.

10/10 Excellent

Martin, Mira Loma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is great. Clean, nice, quiet and cozy Employees are nice and helpful. The rooms are medium size but they have everything needed and more. FYI: building is three story building. if you dont like or can not use stairs, ask for a room on the first floor because there is no elevator.
Stayed 3 nights in Mar 2023
Response from Othelo on 27 Mar 2023
we greatly appreciate your time to share your comments. It was a pleasure for us to serve you. Best regards. Othelo Hotel.

8/10 Good

Mai

Stayed 3 nights in Mar 2023

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful. Check in was easy as well. Great location near the city center. Breakfast was tasty.
Stayed 1 night in Feb 2023
Response from Othelo on 23 Feb 2023
we greatly appreciate your time to share your comments. It was a pleasure for us to serve you. Best regards. Othelo Hotel.

10/10 Excellent

Rafael

Stayed 1 night in Feb 2023
Response from Othelo on 8 Mar 2023
Con mucha alegría recibimos sus comentarios. Para nosotros un gusto ser sus anfitriones. Esperamos vernos muy pronto, Saludos.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alberto
Great staff!! Great attitude!! Love the service! Delicious tacos only half block away!!!
Stayed 2 nights in Jan 2023

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Othelo on 30 Jan 2023
Gracias por sus comentarios. Un gusto recibirles. Esperamos vuelvan pronto. Saludos.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely nice and went out of their way to help us. They even reminded us of our complementary drinks. The parking lot is a close walk, but a long drive because of one way streets and construction. The rooms also need more lighting.
Stayed 1 night in Oct 2022
Response from Othelo on 7 Nov 2022
It was really a pleasure to serve you, thank you for staying at Othelo.See you soon.Greetings.

10/10 Excellent

William

Stayed 1 night in Sep 2022
Response from Othelo on 27 Sept 2022
Agradecemos mucho su visita y el tiempo para evaluarnos. Un placer enorme recibirles. Esperamos regresen pronto. Saludos.

6/10 Okay

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed on the third floor. There was no elevator. We were not made aware of it before hand. The breakfast was very limited. It was literally less than a cup of papaya 2 small pieces of toast and a micro sized coffee xup. They had an option to purchase breakfast for an additional fee, which wasn’t bad, except that they only accepted cash. There are no atms in the hotel or anywhere near by. The water pressure was very low. The water was not regulated. It went from burn in hot hell to cold. The price is ideal for the location. If you are looking for location instead of comfort. This is your place. If you want comfort and convenience look elsewhere.
Stayed 2 nights in Jun 2022
Response from Othelo on 5 Jul 2022
Hi good morning. Thank you for your time to leave your comments. We work continuously to offer the best service. We regret that the location, being the downtown of the city, did not favor you.

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Customer service is excellent. We arrived very early and were able to get our room. Grateful to the hotel staff for the early check in and their assistance in acquiring an Uber at 6am when we left! The hotel is very charming and not too far from the Centro Histórico. The room was very clean. I do agree with previous reviews though that the rooms are dark as there is limited natural light. The main window faces the inner hallway. The water saving shower head was a downer as were the low lights in the bathroom. The library on the second floor is amazing and the small cafe in the third floor is quaint with lots of natural light. The glass staircases are beautiful but daunting, especially if you're afraid of heights or use a cane. Overall, it was a great experience.
Stayed 2 nights in Jun 2022
Response from Othelo on 20 Jun 2022
Hola, buen día. Muchisimas gracias por sus comentarios, fue un placer recibirlos. Esperamos que vuelvan pronto. Trabajamos en mejorar sus puntos de vista para una mejor experiencia. Saludos.

10/10 Excellent

sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One amazing night overlay
It was amazing hotel is very centrally located within walking distance to many restaurants and attractions within the city center. Room is amazing decor comfort design and luxury. Staff is very friendly and attentive.
Stayed 1 night in Jun 2022
Response from Othelo on 14 Jun 2022
Thank you for your comments, is a pleasure to serve us. Greetings.

10/10 Excellent

Antero

Travelled with group
Liked: Cleanliness, staff & service
Excellent location
Stayed 2 nights in May 2022
Response from Othelo on 14 Jun 2022
Gracias por sus comentarios. Un gusto recibirles. Esperamos vuelvan pronto. Saludos.

10/10 Excellent

JOSE

Stayed 3 nights in Mar 2022

8/10 Good

Clara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and the staff were very helpful.
Stayed 3 nights in Feb 2022
Response from Othelo on 14 Mar 2022
Thank you for your comments, a pleasure to serve you. Greetings

2/10 Terrible

Blake

Stayed 3 nights in Feb 2022
Response from Othelo on 19 May 2022
Muchas gracias por sus comentarios y por hospedarse con nosotros. Trabajamos constantemente para ofrecer un servicio de calidad en cada visita. Saludos.

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very close to el centro so shops and food were very close by. We were also very close to the attractions that we were looking for. Churches the Arch and also some restaurants and bars.
Stayed 1 night in Oct 2021
Response from Othelo on 14 Mar 2022
Thank you for your comments, a pleasure to serve you. Greetings.

8/10 Good

Nayely

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff. Good Cuatomer service. Location is a bit off and lonely. I didn’t feel safe in the surroundings. Hotel is cute. Too dark though. Breakfast limited.
Stayed 1 night in Sep 2021
Response from Othelo on 14 Mar 2022
It was a pleasure to serve you. Thank you for your comments Greetings.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small 16 room Boutique, perfectly situated in city center, walking distance to lots of places (shopping and restaurants).
Stayed 2 nights in Jul 2021
Response from Othelo on 31 Aug 2021
Thanks for your comments, it's a pleasure. Greetings.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bien ubicado, limpio, personal servicial, con servicio de desayuno al cuarto, modesto pero instalaciones bien equipadas, con horno de microondas, y refrigerador
Stayed 1 night in Jul 2021
Response from Othelo on 31 Aug 2021
Gracias por sus comentarios y por elegirnos. Esperamos vuelva pronto Saludos.

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021
Response from Othelo on 31 Aug 2021
Gracias <3

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel very pleasing and great service.
Stayed 3 nights in Jun 2021
Response from Othelo on 31 Aug 2021
Thanks for your comments, it's a pleasure. Greetings.

10/10 Excellent

ADRIANA

Stayed 2 nights in Jun 2021
Response from Othelo on 14 Mar 2022
Hola, buen día. Muchas gracias por su tiempo para dejar sus comentarios

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and location! You are in the center or everything
Stayed 1 night in Jun 2021
Response from Othelo on 14 Mar 2022
Thanks for your comments, it's a pleasure. Greetings.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the hotel is walking distance to the center of town (el centro)
Stayed 2 nights in May 2021
Response from Othelo on 14 Mar 2022
Thanks for your comments, it was a pleasure. Greetings.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio y trabajadores muy amables
Stayed 1 night in May 2021
Response from Othelo on 14 Mar 2022
Hola, buen día. Muchas gracias por su tiempo para dejar sus comentarios

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We received amazing service and the hotel was amazing! It was extremely clean all the time!
Stayed 4 nights in Mar 2021
Response from Othelo on 8 Apr 2022
Thank you for your comments, a pleasure to serve you. Greetings.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and very good location everyone was so nice and friendly and helpful the girls at the front desk they were wonderful
Stayed 1 night in Mar 2021
Response from Othelo on 8 Apr 2022
Thank you for your comments, a pleasure to serve you. Greetings.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Othelo on 23 Mar 2021
Muchas gracias por su visita, fue un placer recibirlo. Esperamos verlo pronto.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomiendo ampliamente este hotel servicio muy eficiente y las instalaciones súper limpias
Stayed 1 night in Feb 2021
Response from Othelo on 23 Mar 2021
Muchas gracias por su visita, fue un placer recibirlo. Esperamos verlo pronto.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was perfect for a business trip. Downtown leon, right next to a gym, and walking distance to Centro de Leon
Stayed 1 night in Feb 2021
Response from SML on 20 Feb 2021
We greatly appreciate your kind feedback. We work daily to offer a pleasant stay. It will be a pleasure to receive you on your next visit to our city.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a cute and clean hotel, no doubt. However, the layout is such that you can hear EVERY sound in the hallway. The walls are paper thin. For example, the music they play in the "biblioteca"can be heard in the rooms clear across the hotel. Unless you're a very sound sleeper, I'd recommend ear plugs.
Stayed 1 night in Jan 2021