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Comfort Suites Richmond

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Indoor pool
Indoor pool
Indoor pool
Desk, laptop workspace, iron/ironing board, free cots/infant beds

Overview of Comfort Suites Richmond

Comfort Suites Richmond

2.5 out of 5

3.8/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

  • Popular LocationRichmond Centre Mall11 min walk
  • Popular LocationEastern Kentucky University3 min drive
  • Popular LocationEKU Center for the Arts3 min drive
  • AirportLexington, KY (LEX-Blue Grass)39 min drive

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About this area

Richmond

Located in Richmond, Comfort Suites Richmond is in the city centre. Battle of Richmond Visitors Center and White Hall State Historic Site are local landmarks, and some of the area's attractions include Hummel Planetarium and Paradise Cove Aquatic Center.
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Popular Location

What's nearby

  • Richmond Centre Mall - 11 min walk
  • Eastern Kentucky University - 3 min drive
  • EKU Center for the Arts - 3 min drive
  • Hummel Planetarium - 4 min drive
  • Richmond Area Arts Center - 4 min drive

Getting around

  • Lexington, KY (LEX-Blue Grass) - 39 min drive

About this property

Comfort Suites Richmond

Hotel in Richmond with free breakfast and indoor pool
Along with an indoor pool, this smoke-free hotel has a spa tub and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk. All 73 rooms provide free WiFi and free wired Internet, flat-screen TVs with cable channels, and conveniences such as sofa beds and sitting areas. Fridges, microwaves and free weekday newspapers are among the other amenities available to guests.
Comfort Suites Richmond offers 73 forms of air-conditioned accommodation with complimentary newspapers and a hairdryer. This accommodation offers separate sitting areas and includes sofa beds. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

An indoor pool and a spa tub are on site.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Choice)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • Hot tub

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Sofa bed

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Languages spoken

  • English

Business services

  • Business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Sofa bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

Similar properties

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Richmond
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Hotel
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Guest rating 3.5+
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Pool
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Washer and dryer
Washer and dryer
2 star
2 star
Business-friendly
Business-friendly

Policies

Check-in

Check-in from 3 PM - 3 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 20 per accommodation, per day
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 10.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: USD 20 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites Hotel Richmond
Comfort Suites Richmond
Comfort Suites Richmond Hotel
Comfort Suites Richmond Hotel
Comfort Suites Richmond Richmond
Comfort Suites Richmond Hotel Richmond

Frequently asked questions

3.8
Good
Rating 5 - Excellent. 151 out of 456 reviews
5 - Excellent 33%
Rating 4 - Good. 164 out of 456 reviews
4 - Good 36%
Rating 3 - Okay. 70 out of 456 reviews
3 - Okay 15%
Rating 2 - Poor. 44 out of 456 reviews
2 - Poor 10%
Rating 1 - Terrible. 27 out of 456 reviews
1 - Terrible 6%

3.8/5

Cleanliness

4.0/5

Staff & service

3.6/5

Amenities

3.7/5

Property conditions & facilities
Write a review

2/5 Poor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one person seemed to work there -- and she kept disappearing for long periods at a time, leaving the desk completely unmanned. I watched several people wait several minutes for service then storm out after 10-15 minutes. At one point a late shift worker showed up -- but she couldn't check anyone in because, she said, she didn't know how to log into the computer. She spent the next half hour trying to find the person who kept leaving the desk unattended. Also there are soda and ice machines throughout the building but none work. Very weird.
Stayed 1 night in Jun 2021

4/5 Good

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had no problems at all with cleanliness or staff at the hotel. All of it was great. As far as the hotel rating goes, it should be better than Expedia’s “good” rating. Had stayed here several times in the past and booked again for our daughters graduation weekend. The reason we booked here was it being pet friendly. Upon checking in, we found out it is no longer per friendly. Had to leave our dog with our daughter for the weekend. Wish we had known this before booking.
Stayed 2 nights in May 2021

2/5 Poor

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel needs updating BAD! Door to room was so warped you could put your hand thru the gap. Shower head sprayed everywhere but in the tub. When we where getting in the bed the sheets were dirty. Bed was missing the fitted sheet. AC unit was so loud we thought it was going to fall off the wall.
Stayed 1 night in Apr 2021

4/5 Good

Travelled with family
Liked: Staff & service
It’s a decent pace to stay for a night and many restaurants near by.
Stayed 1 night in Apr 2021

1/5 Terrible

Business traveller, Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities
We made reservations for this property in advance because their website and Expedia listing both said they’re pet friendly. We drove all the way from Pennsylvania. During checkout we found out they changed ownership a month ago and no longer accept pets. We called Expedia to cancel reservation and they told Expedia it was due to understaffing. Either way this is not a place I would stay. Either they can’t even update a listing to reflect current policy or they’re understaffed.
Stayed 3 nights in Apr 2021