Indoor pool, pool loungers

Reviews of Holiday Inn Express Nicholasville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Nicholasville, an IHG Hotel
164 Imperial Way, Nicholasville, KY

Reviews

8.4

Very good

Rating 10 - Excellent. 214 out of 451 reviews" "
Rating 8 - Good. 149 out of 451 reviews" "
Rating 6 - Okay. 52 out of 451 reviews" "
Rating 4 - Poor. 24 out of 451 reviews" "
Rating 2 - Terrible. 12 out of 451 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean facility and friendly staff
Stayed 2 nights in Apr 2024
Response from Amy W. on 30 Apr 2024
Thank you for taking time to share your thoughts. We appreciate you choosing to be our guest and hope to see you again in the near future. Safe travels.

10/10 Excellent

Jaelaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in at 1:30am Heather was amazing!! Very informative and sweet. We definitely enjoyed our stay :)
Stayed 1 night in Apr 2024
Response from Amy W. on 28 Apr 2024
Thank you so much for the wonderful review and kind words. I appreciate you recognizing Heather. Come back and see us soon. Safe travels.

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, rooms were clean and beautiful facility all around.
Stayed 1 night in Apr 2024
Response from Amy W. on 28 Apr 2024
Thank you for the great review and kind words. It was our pleasure having you as our guest. Come back and see us soon. Safe travels.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 1 night in Apr 2024
Response from Amy W. on 19 Apr 2024
Thank you so much for the perfect 5 out of 5 rating. It was our pleasure having you as our guest and we hope to see you again soon! Safe travels.

8/10 Good

Robert

Travelled with family
Liked: Amenities
It was not clearly marked. The sign is toward the back side of the building so we were not sure if we were in the right place until we went inside
Stayed 1 night in Apr 2024
Response from Amy W. on 15 Apr 2024
Thank you for your feedback. We appreciate your business and hope to see you again soon. Safe travels.

10/10 Excellent

Melissa, Greenwood,

Stayed 1 night in Mar 2024
Response from Amy W. on 21 Apr 2024
Thank you so much for the perfect 5 out of 5 rating. It was our pleasure having you as our guest and we hope to see you again soon! Safe travels.

10/10 Excellent

Tamara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. We had our 5 year old grand daughter with us and they remembered her name and had a treeasure chest she got to pick from and necklaces. In the morning the gave her an animal special plate. The rooms were spacious and cozy. The hallway smelled like cleaning supplies making you feel that it was clean and disinfectant. We prefer to stay with hiliday inn express and will definetly stay at this location again. The staff went above and beyond to make you feel like home.
Stayed 1 night in Mar 2024
Response from Amy W. on 1 Apr 2024
Thank you so very much for taking the time to share your experience. It was my absolute pleasure meeting sweet little Jessica. She made my heart light up when she gave me a hug. You are very blessed to be raising such a special little girl. Come back and see us soon.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great would recommend to anyone.
Stayed 1 night in Mar 2024
Response from Amy W. on 1 Apr 2024
Thank you so much for the kind words. It was our pleasure having you as our guest and we hope to see you again in the near future. Safe travels.

10/10 Excellent

Breanna

Stayed 1 night in Mar 2024
Response from Amy W. on 19 Apr 2024
Thank you so much for the perfect 5 out of 5 rating. It was our pleasure having you as our guest and we hope to see you again soon! Safe travels.

10/10 Excellent

Tonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the pool temperature. It was nearly unswimmable, which was incredibly disappointing.
Stayed 1 night in Mar 2024
Response from Amy W. on 26 Mar 2024
Thank you for the great review and kind words. We do apologize for the inconvenience caused with the swimming pool water temperature. We have since replaced the heater. We hope to see you again soon. Safe travels.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Mar 2024
Response from Amy W. on 24 Mar 2024
Thank you so much for the great review and kind words. It was our pleasure having you as our guest and we hope to see you again soon! Safe travels.

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amy W. on 10 Mar 2024
Thank you for the perfect 5/5 review, we appreciate your business and appreciate you! Come back and see us soon. Safe travels.

10/10 Excellent

Krystie

Travelled with family
Everything was clean. The pool was great!
Stayed 1 night in Mar 2024
Response from Amy W. on 4 Mar 2024
Thank you so much for choosing to be our guest. Happy to hear you enjoyed the pool. We hope to see you again in the near future. Safe travels.

10/10 Excellent

Teri

Stayed 1 night in Feb 2024
Response from Amy W. on 24 Mar 2024
Thank you so much for the great review and kind words. It was our pleasure having you as our guest and we hope to see you again soon! Safe travels.

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a good location for us. We liked the availability of the pool and weight room. The room was clean and nice. We enjoyed the breakfast and games.
Stayed 2 nights in Feb 2024
Response from Amy W. on 19 Feb 2024
Thank you for the perfect 5/5 rating and kind words. Happy to hear you enjoyed the pool and games. We appreciate you choosing to be our guest and hope to see you again in the near future.Safe travels,

10/10 Excellent

Anatoliy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Amy W. on 8 Feb 2024
Thank you for taking the time to share your rating. We appreciate the perfect 5/5 and appreciate you choosing to be our guest. We hope to see you again in the near future. Safe travels.

8/10 Good

david

Stayed 1 night in Jan 2024
Response from Amy W. on 30 Jan 2024
Thank you for taking the time to share your experience with us. We wish you safe travels and hope to have the opportunity to serve you again in the future.

8/10 Good

Rita

Travelled with family
Liked: Property conditions & facilities
N
Stayed 1 night in Jan 2024
Response from Amy W. on 28 Jan 2024
Thank you for your rating. It was our pleasure having you as our guest. We hope to see you again in the near future. Travel safely!

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Amy W. on 24 Jan 2024
Thank you for the perfect 5/5 rating. It was our pleasure having you as our guest. We hope to see you again in the near future. Safe travels.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Amy W. on 22 Jan 2024
Thank you for the wonderful rating! It was our pleasure having you as our guest and we hope to see you again in the near future. Safe travels.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and clean and comfortable!
Stayed 1 night in Jan 2024
Response from Amy W. on 19 Jan 2024
Thank you so much for the wonderful rating and kind words. It was our pleasure having you as our guest and we hope to see you again in the near future. Safe travels.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Amy W. on 11 Jan 2024
Thank you for your rating. It was our pleasure having you as our guest and we hope to see you again in the near future. Safe travels.

10/10 Excellent

Chilove

Stayed 4 nights in Dec 2023
Response from Amy W. on 22 Jan 2024
Thank you for the wonderful rating! It was our pleasure having you as our guest and we hope to see you again in the near future. Safe travels.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Amy W. on 29 Dec 2023
Thank you for taking the time to provide your feedback. We appreciate your business and the 10 out of 10 rating. It was our pleasure having you as our guest and we hope to see you again in the near future. Safe travels and happy holidays.

10/10 Excellent

Dan

Travelled with family
Liked: Amenities, property conditions & facilities
This is a really nice hotel. I’m sure when they finish the remodeling it will be even nicer. Really like the indoor pool, water was warm and perfect for water exercise. The complimentary breakfast is good. Excellent selection of breakfast food and the breakfast lady is super nice and very friendly. This hotel is our Lexington home away from home.
Stayed 2 nights in Dec 2023
Response from Amy W. on 29 Dec 2023
Thank you for taking the time to provide your feedback. We appreciate your business and the 5 out 5 rating. So glad to hear you enjoyed the swimming pool. It was our pleasure having you as our guest and we hope to see you again in the near future. Safe travels and happy holidays.

8/10 Good

Panagiotis, Fredericksburg

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was super nice — and we stayed over Christmas. Really great team there.
Stayed 4 nights in Dec 2023
Response from Amy W. on 4 Jan 2024
Thank you for sharing your feedback and kind words. It was our pleasure having you as our guest over the holidays. Hopefully you don't wait until next Christmas to come back and see us again. Happy New Year!

8/10 Good

Jason

Stayed 2 nights in Dec 2023
Response from Amy W. on 27 Dec 2023
Thank you for taking the time to share your experience. I hope you had a nice Christmas and Happy New Year to you. Safe travels.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dec 23, 2023
Hotel is being remodeled. 2 nd floor looked finished. We had a very nice clean room, kids loved the pool. We left before breakfast.
Stayed 1 night in Dec 2023
Response from Amy W. on 25 Dec 2023
Thank you so much for the wonderful review and kind words. So happy to hear you enjoyed your accommodations and were pleased with our renovations. Glad the kiddos enjoyed the swimming pool. Hopefully next time you get to enjoy our breakfast. Merry Christmas!

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Breakfast was not as good as previous stays.
Stayed 1 night in Dec 2023
Response from Amy W. on 22 Dec 2023
Thank you for taking the time to share your feedback. My apologies that you felt our breakfast was not as good as your previous stay. We rotate items daily to assure our guests have a variety to choose from when staying multiple days. It was our pleasure having you as our guest and we hope to see you again soon. Safe travels and happy holidays.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Amy W. on 18 Dec 2023
Thank you for your perfect 10/10 review. It was our pleasure having you as our guest. We hope to see you again in the near future. Happy holidays and safe travels.

10/10 Excellent

Tracey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Amy W. on 18 Dec 2023
Thank you for your perfect 5/5 review. It was our pleasure having you as our guest. We hope to see you again in the near future. Happy holidays and safe travels.

10/10 Excellent

Mandora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amy W. on 15 Dec 2023
Thank you for taking the time to share your feedback and thank you so much for the perfect 10/10 rating! We appreciate your choosing to be our guest and hope to see you again the near future. Safe travels and happy holidays.

8/10 Good

Connie

Travelled with family
Liked: Property conditions & facilities
Clean
Stayed 1 night in Dec 2023
Response from Amy W. on 14 Dec 2023
Thank you for taking the time to share your review. It was our pleasure having you as our guest. We hope to see you again in the near future. Safe travels and happy holidays.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amy W. on 11 Dec 2023
Thank you for the wonderful 10/10 review. I hope you had a great time at the concert. Come back and see us again soon. Safe travels.

10/10 Excellent

Dominique

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from Amy W. on 11 Dec 2023
Thank you for the perfect 10/10 rating. We appreciate this and we appreciate you choosing to be our guest. Come back and see us again soon. Happy holidays and safe travels.

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was good. The staff is very friendly. The room was clean. The breakfast was good, but I wish there was bacon. The hotel was clean and always had a clean smell. The people that take care of the food area are very nice, and the front desk people were very nice too. Good stay. I will be back. Thanks!
Stayed 7 nights in Nov 2023
Response from Amy W. on 28 Nov 2023
Thank you so much for the wonderful review and kind words. I am so sorry that you missed bacon day, it is one of my favorites too! We alternate three meat options along with our Turkey sausage daily and also alternate our egg options daily to provide our guests with a variety of options when staying more than one day. We do offer Bacon two days out of the week so hopefully when you return, it will be bacon day. You are welcome to email me in advance when you return, and I will assure you get some bacon. Have a great holiday season and safe travels.

10/10 Excellent

DAVID

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff is just wonderful.
Stayed 3 nights in Nov 2023
Response from Amy W. on 28 Nov 2023
Thank you so much for the perfect 5/5 rating. It was our pleasure having you as our guest. I hope you had a great Thanksgiving. Come back and see us soon. Safe travels.

10/10 Excellent

Miho

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Their staff was very friendly and nice. Their pool was nice and clean. Very satisfying stay.
Stayed 1 night in Nov 2023
Response from Amy W. on 30 Nov 2023
Thank you so much for the kind words. I am happy to hear that our team took great care of you. The pool is definitely a guest favorite, glad you got to enjoy it. We hope to see you again in the near future. Wishing you a happy holiday season. Safe travels.

6/10 Okay

Lynette

Stayed 2 nights in Nov 2023
Response from Amy W. on 18 Dec 2023
Thank you for your review. It was our pleasure having you as our guest. We hope to see you again in the near future and hopefully earning that 5/5 rating. Happy holidays and safe travels.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Amy W. on 21 Nov 2023
Thank you so much for the perfect 5 out of 5 rating. It was our pleasure having you as our guest. Wishing you and your family a wonderful holiday season. Safe travels

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amy W. on 20 Nov 2023
Thank you so much for taking the time to share your rating of our Holiday Inn Express Nicholasville. It was our pleasure having you as our guest and we hope to see you again in the near future. Happy holidays from our family to yours.

8/10 Good

Winfred Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Thank you
Stayed 4 nights in Nov 2023
Response from Amy W. on 14 Nov 2023
It was our pleasure having you as our guest and we hope to see you again in the near future. Safe travels.

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property is undergoing renovations right now, but I got to stay on a finished floor. They're doing a fantastic job! Can't wait to see it when it's done! They need to serve bacon and sausage. Not just sausage everyday. Mix it up.
Stayed 2 nights in Nov 2023
Response from Amy W. on 9 Nov 2023
Thank you so much for the wonderful review and kind words. We are so excited to be nearing the final stages of the renovation. We appreciate your understanding. We know our guests love their bacon! We actually alternate sausage links, sausage patties, and bacon daily to provide our guests a variety. We are sorry to hear you missed bacon day. We hope to see you again in the near future.

10/10 Excellent

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Amy W. on 9 Nov 2023
Thank you for the 10 out of 10 rating. Come back and see us soon. Safe travels.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good but not worth the price you pay
The people there were wonderful and kind! However, there wasn't anyone at the desk when we arrived or when we left. When we left there wasn't a sign and we waited for a while before we searched out someone. The renovated room was nice but loud without carpet. There was a big gap around the door where we could see the pattern on the carpet in the hall without openings the door That was unnerving. It was clean and comfortable. Just not at all worth the price we paid.
Stayed 1 night in Sep 2023
Response from Amy W. on 26 Sept 2023
Thank you for your feedback. I appreciate the positive that you provided along with the items that need attention. I apologize the staff had stepped away from the desk and forgotten to put up the sign, we try our very best to always be available to our guests at all times. Feel free to email me directly with the dates of your stay and I would be happy to take a look back at the surveillance to see what may have happened to take the staff away from the desk during those times. I appreciate you choosing our hotel and hope to see you again in the near future. Safe travels.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Amy W. on 18 Sept 2023
Thank you for the rating. Maybe we can earn that perfect 10 on your return trip. Safe travels.

10/10 Excellent

Kasandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Cleanliness Breakfast
Stayed 1 night in Sep 2023
Response from Amy W. on 12 Sept 2023
Thank you for the wonderful rating. It was our pleasure having you as our guest. Come back and see us soon. Safe travels.

8/10 Good

Lucas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to access but the hotel was under renovation so there was a little inconvenience but nothing major. I would definitely stay here again if I need a room in this area.
Stayed 2 nights in Sep 2023
Response from Amy W. on 11 Sept 2023
Thank you for your feedback and we look forward to seeing you again in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Amy W. on 11 Sept 2023
Thank you for the wonderful 10/10 rating. It was our please having you as our guest and we hope to see you again in the near future. Safe travels.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
I won’t be back.
Friendly staff member checked us in and that was the end of satisfaction. The beds were hard, there was hair left in the sink, the chair looked like someone spilt something on it and they hardly wiped it. They were doing remodeling or something in one wing so when we got off the elevator a big tarp was covering one side. Honestly was ok with that but the smell was weird and when we laid down to go to bed it sounded like they were working on that wing and maybe another above us all night. I would not recommend this hotel.
Stayed 1 night in Sep 2023
Response from Amy W. on 10 Sept 2023
Thank you for your feedback. I must say, this is the first negative feedback I have heard about our new mattresses that were put into our guest rooms last Spring. Our guest rave non stop about how comfortable they are. I apologize that you did not enjoy them. Our renovation started early this year and we hope to be complete by early Spring, We are so excited about the renovation and we do have this advertised on all of our websites so our guests are aware prior to arriving. We do include a reminder in our welcome letter. We are completing a complete interior and exterior renovation to bring our guest a brand new experience. The crew operates weekdays 8:30am-6pm and weekends at 10am. They do not work in the night hours. We have completed the 3rd floor guest rooms and they are working on one end of the second floor which you saw was tarped off. Rest assure, work was not being done above your room on the 3rd floor or late night/bed time hours. I’m glad to hear your arrival experience went well. Safe travels.