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Thank you for taking time to share your thoughts. We appreciate you choosing to be our guest and hope to see you again in the near future. Safe travels.
The staff was amazing. We had our 5 year old grand daughter with us and they remembered her name and had a treeasure chest she got to pick from and necklaces. In the morning the gave her an animal special plate. The rooms were spacious and cozy. The hallway smelled like cleaning supplies making you feel that it was clean and disinfectant. We prefer to stay with hiliday inn express and will definetly stay at this location again. The staff went above and beyond to make you feel like home.
Tamara
Stayed 1 night in Mar 2024
Response from Amy W. on 1 Apr 2024
Thank you so very much for taking the time to share your experience. It was my absolute pleasure meeting sweet little Jessica. She made my heart light up when she gave me a hug. You are very blessed to be raising such a special little girl. Come back and see us soon.
Everything was great except the pool temperature. It was nearly unswimmable, which was incredibly disappointing.
Tonia
Stayed 1 night in Mar 2024
Response from Amy W. on 26 Mar 2024
Thank you for the great review and kind words. We do apologize for the inconvenience caused with the swimming pool water temperature. We have since replaced the heater. We hope to see you again soon. Safe travels.
It was in a good location for us. We liked the availability of the pool and weight room. The room was clean and nice. We enjoyed the breakfast and games.
Carolyn
Stayed 2 nights in Feb 2024
Response from Amy W. on 19 Feb 2024
Thank you for the perfect 5/5 rating and kind words. Happy to hear you enjoyed the pool and games. We appreciate you choosing to be our guest and hope to see you again in the near future.Safe travels,
Thank you for taking the time to share your rating. We appreciate the perfect 5/5 and appreciate you choosing to be our guest. We hope to see you again in the near future. Safe travels.
8/10 Good
david
28 Jan 2024
david
Stayed 1 night in Jan 2024
Response from Amy W. on 30 Jan 2024
Thank you for taking the time to share your experience with us. We wish you safe travels and hope to have the opportunity to serve you again in the future.
8/10 Good
Rita
Travelled with family
27 Jan 2024
Liked: Property conditions & facilities
N
Rita
Stayed 1 night in Jan 2024
Response from Amy W. on 28 Jan 2024
Thank you for your rating. It was our pleasure having you as our guest. We hope to see you again in the near future. Travel safely!
Thank you so much for the wonderful rating and kind words. It was our pleasure having you as our guest and we hope to see you again in the near future. Safe travels.
Thank you for taking the time to provide your feedback. We appreciate your business and the 10 out of 10 rating. It was our pleasure having you as our guest and we hope to see you again in the near future. Safe travels and happy holidays.
This is a really nice hotel. I’m sure when they finish the remodeling it will be even nicer. Really like the indoor pool, water was warm and perfect for water exercise. The complimentary breakfast is good. Excellent selection of breakfast food and the breakfast lady is super nice and very friendly. This hotel is our Lexington home away from home.
Dan
Stayed 2 nights in Dec 2023
Response from Amy W. on 29 Dec 2023
Thank you for taking the time to provide your feedback. We appreciate your business and the 5 out 5 rating. So glad to hear you enjoyed the swimming pool. It was our pleasure having you as our guest and we hope to see you again in the near future. Safe travels and happy holidays.
8/10 Good
Panagiotis, Fredericksburg
Travelled with family
26 Dec 2023
Liked: Cleanliness, staff & service, amenities
The staff was super nice — and we stayed over Christmas. Really great team there.
Panagiotis
Stayed 4 nights in Dec 2023
Response from Amy W. on 4 Jan 2024
Thank you for sharing your feedback and kind words. It was our pleasure having you as our guest over the holidays. Hopefully you don't wait until next Christmas to come back and see us again. Happy New Year!
8/10 Good
Jason
25 Dec 2023
Jason
Stayed 2 nights in Dec 2023
Response from Amy W. on 27 Dec 2023
Thank you for taking the time to share your experience. I hope you had a nice Christmas and Happy New Year to you. Safe travels.
Hotel is being remodeled. 2 nd floor looked finished. We had a very nice clean room, kids loved the pool. We left before breakfast.
Verified traveller
Stayed 1 night in Dec 2023
Response from Amy W. on 25 Dec 2023
Thank you so much for the wonderful review and kind words. So happy to hear you enjoyed your accommodations and were pleased with our renovations. Glad the kiddos enjoyed the swimming pool. Hopefully next time you get to enjoy our breakfast. Merry Christmas!
Great stay! Breakfast was not as good as previous stays.
Debbie
Stayed 1 night in Dec 2023
Response from Amy W. on 22 Dec 2023
Thank you for taking the time to share your feedback. My apologies that you felt our breakfast was not as good as your previous stay. We rotate items daily to assure our guests have a variety to choose from when staying multiple days. It was our pleasure having you as our guest and we hope to see you again soon. Safe travels and happy holidays.
Thank you for your perfect 10/10 review. It was our pleasure having you as our guest. We hope to see you again in the near future. Happy holidays and safe travels.
10/10 Excellent
Tracey
Business traveller, Travelled with partner
17 Dec 2023
Liked: Cleanliness, staff & service, amenities
Tracey
Stayed 1 night in Dec 2023
Response from Amy W. on 18 Dec 2023
Thank you for your perfect 5/5 review. It was our pleasure having you as our guest. We hope to see you again in the near future. Happy holidays and safe travels.
Thank you for taking the time to share your feedback and thank you so much for the perfect 10/10 rating! We appreciate your choosing to be our guest and hope to see you again the near future. Safe travels and happy holidays.
8/10 Good
Connie
Travelled with family
14 Dec 2023
Liked: Property conditions & facilities
Clean
Connie
Stayed 1 night in Dec 2023
Response from Amy W. on 14 Dec 2023
Thank you for taking the time to share your review. It was our pleasure having you as our guest. We hope to see you again in the near future. Safe travels and happy holidays.
Thank you for the wonderful 10/10 review. I hope you had a great time at the concert. Come back and see us again soon. Safe travels.
10/10 Excellent
Dominique
10 Dec 2023
Liked: Cleanliness, room comfort
Dominique
Stayed 3 nights in Dec 2023
Response from Amy W. on 11 Dec 2023
Thank you for the perfect 10/10 rating. We appreciate this and we appreciate you choosing to be our guest. Come back and see us again soon. Happy holidays and safe travels.
The service was good. The staff is very friendly. The room was clean. The breakfast was good, but I wish there was bacon. The hotel was clean and always had a clean smell. The people that take care of the food area are very nice, and the front desk people were very nice too. Good stay. I will be back. Thanks!
Heather
Stayed 7 nights in Nov 2023
Response from Amy W. on 28 Nov 2023
Thank you so much for the wonderful review and kind words. I am so sorry that you missed bacon day, it is one of my favorites too! We alternate three meat options along with our Turkey sausage daily and also alternate our egg options daily to provide our guests with a variety of options when staying more than one day. We do offer Bacon two days out of the week so hopefully when you return, it will be bacon day. You are welcome to email me in advance when you return, and I will assure you get some bacon. Have a great holiday season and safe travels.
Thank you so much for the perfect 5/5 rating. It was our pleasure having you as our guest. I hope you had a great Thanksgiving. Come back and see us soon. Safe travels.
Their staff was very friendly and nice. Their pool was nice and clean. Very satisfying stay.
Miho
Stayed 1 night in Nov 2023
Response from Amy W. on 30 Nov 2023
Thank you so much for the kind words. I am happy to hear that our team took great care of you. The pool is definitely a guest favorite, glad you got to enjoy it. We hope to see you again in the near future. Wishing you a happy holiday season. Safe travels.
6/10 Okay
Lynette
25 Nov 2023
Lynette
Stayed 2 nights in Nov 2023
Response from Amy W. on 18 Dec 2023
Thank you for your review. It was our pleasure having you as our guest. We hope to see you again in the near future and hopefully earning that 5/5 rating. Happy holidays and safe travels.
Thank you so much for the perfect 5 out of 5 rating. It was our pleasure having you as our guest. Wishing you and your family a wonderful holiday season. Safe travels
Thank you so much for taking the time to share your rating of our Holiday Inn Express Nicholasville. It was our pleasure having you as our guest and we hope to see you again in the near future. Happy holidays from our family to yours.
The property is undergoing renovations right now, but I got to stay on a finished floor. They're doing a fantastic job! Can't wait to see it when it's done! They need to serve bacon and sausage. Not just sausage everyday. Mix it up.
Heather
Stayed 2 nights in Nov 2023
Response from Amy W. on 9 Nov 2023
Thank you so much for the wonderful review and kind words. We are so excited to be nearing the final stages of the renovation. We appreciate your understanding. We know our guests love their bacon! We actually alternate sausage links, sausage patties, and bacon daily to provide our guests a variety. We are sorry to hear you missed bacon day. We hope to see you again in the near future.
The people there were wonderful and kind! However, there wasn't anyone at the desk when we arrived or when we left. When we left there wasn't a sign and we waited for a while before we searched out someone.
The renovated room was nice but loud without carpet. There was a big gap around the door where we could see the pattern on the carpet in the hall without openings the door That was unnerving.
It was clean and comfortable. Just not at all worth the price we paid.
Verified traveller
Stayed 1 night in Sep 2023
Response from Amy W. on 26 Sept 2023
Thank you for your feedback. I appreciate the positive that you provided along with the items that need attention. I apologize the staff had stepped away from the desk and forgotten to put up the sign, we try our very best to always be available to our guests at all times. Feel free to email me directly with the dates of your stay and I would be happy to take a look back at the surveillance to see what may have happened to take the staff away from the desk during those times. I appreciate you choosing our hotel and hope to see you again in the near future. Safe travels.
It was easy to access but the hotel was under renovation so there was a little inconvenience but nothing major. I would definitely stay here again if I need a room in this area.
Lucas
Stayed 2 nights in Sep 2023
Response from Amy W. on 11 Sept 2023
Thank you for your feedback and we look forward to seeing you again in the near future.
Friendly staff member checked us in and that was the end of satisfaction. The beds were hard, there was hair left in the sink, the chair looked like someone spilt something on it and they hardly wiped it. They were doing remodeling or something in one wing so when we got off the elevator a big tarp was covering one side. Honestly was ok with that but the smell was weird and when we laid down to go to bed it sounded like they were working on that wing and maybe another above us all night. I would not recommend this hotel.
Verified traveller
Stayed 1 night in Sep 2023
Response from Amy W. on 10 Sept 2023
Thank you for your feedback. I must say, this is the first negative feedback I have heard about our new mattresses that were put into our guest rooms last Spring. Our guest rave non stop about how comfortable they are. I apologize that you did not enjoy them. Our renovation started early this year and we hope to be complete by early Spring, We are so excited about the renovation and we do have this advertised on all of our websites so our guests are aware prior to arriving. We do include a reminder in our welcome letter. We are completing a complete interior and exterior renovation to bring our guest a brand new experience. The crew operates weekdays 8:30am-6pm and weekends at 10am. They do not work in the night hours. We have completed the 3rd floor guest rooms and they are working on one end of the second floor which you saw was tarped off. Rest assure, work was not being done above your room on the 3rd floor or late night/bed time hours. I’m glad to hear your arrival experience went well. Safe travels.