2/10 Terrible
Whitney
22 Apr 2024
Disliked: Staff & service, amenities
I had a terrible experience at this property. The hotel staff was not helpful with my check-in I had to call Expedia for help to resolve the issue which they did quickly. When I did check in, the hotel gave me a key card to a room that was already taken. I opened the door to someone else's room! The day of my checkout, someone opened the door to my hotel room while I was still in bed and I yelled at them to get out. I called the front desk and they said it was housekeeping. I don't know why housekeeping was coming into my room at 9am on the morning of my checkout. I might not have been so scared if they had not given me a key card to someone else's room the day before. These practices are not acceptable. Overall, a terrible experience. I will not go back.
Whitney
Stayed 2 nights in Apr 2024