Outdoor pool, pool umbrellas, pool loungers
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Reviews of Crossroads Hotel Lilongwe

3.5 out of 5
Crossroads Hotel Lilongwe
Crossroads Complex, Off Mchinji Roundabout/M1, Lilongwe

Reviews

7.2

Good

Rating 10 - Excellent. 15 out of 90 reviews" "
Rating 8 - Good. 38 out of 90 reviews" "
Rating 6 - Okay. 26 out of 90 reviews" "
Rating 4 - Poor. 4 out of 90 reviews" "
Rating 2 - Terrible. 7 out of 90 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Vicki

Business traveller
Liked: Cleanliness, amenities
The staff are all very nice and helpful. They were in the process of remodeling a wing so clean was a challenge. Then their hoover was broken so the poor staff were sweeping rugs using s dust broom. I really look forward to the new mattresses they promise in the superior rooms as they just installed in the standard rooms. Breakfast is eggs your way then dinner type savories. Pretty much same every day. The breads are very dry so dont get eaten. No pork, good for non pork eater. The breakfast could use an imaginative and good chef to offer a wider variety
Stayed 9 nights in Apr 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities
I was looking forward to swimming but unfortunately the pool is closed for maintenance and this wasn’t communicated when I booked. Bathtub had hotwater but the shower was only lukewarm not hot. Excellent breakfast!
Stayed 1 night in Mar 2024
Response from Muhai on 28 Mar 2024
we are apologize any inconvenience caused rest assuredour pool & gym will be opened from 01.04.2024 to make sure our guest are getting better experience's.we also set auto temp controller for water issues.we will make sure it will not repeat again

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and clean, spacious room
The staff were lovely - everyone is very welcoming and the service is great. Breakfast had fresh fruit and an omelette station everyday. I didn't have time to use the pool but it looked quite nice. Had a tasty meal at the restaurant attached, The Copper Pot, where I also had great service.
Stayed 3 nights in Jun 2023

8/10 Good

Anvar

Stayed 1 night in May 2023

6/10 Okay

REGINALD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Lilongwe for one week. I am glad that I only booked this hotel for two nights. The only good thing good about this hotel is the location and the staff. The rooms are dated. It looks like grandmothers bedroom. Which was not a dealbreaker. The the Wi-Fi sucks. You can almost say that it really is nonexistent. The staff tried to resolve the situation and it really did not help. The dealbreaker breaker for me was found out that YouTube is blocked. I usually exercise to videos on YouTube in the morning. So this hotel wants to give you horrible Wi-Fi service and and censor of what you watch. I was out.

2/10 Terrible

Sofeeyah

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Mar 2023

8/10 Good

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here for a few nights with our toddler after a long flight from UK. The room was beautiful and well presented, and the staff were very friendly and accommodating. The swimming pool was lovely and very child-friendly with a separate shallow pool. Only a few complaints - there were no mosquito nets, only peaceful sleep tabs, which were ok but not as effective as nets, and the external fire doors were locked at night. We had a slight confusion with payment at the end but this was quickly and professionally resolved by the manager. Would definitely recommend this place to other travellers especially families, and will be staying there again on our way back from Malawi
Stayed 3 nights in Feb 2023

8/10 Good

PhilIp

Stayed 3 nights in Feb 2023

2/10 Terrible

Diane

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Rooms Available
Unfortunately after paying for everything online when I arrived at the hotel they informed me that they had been sold out for over a week and didn't have an available room. The front desk said sorry and hope you find a place. I also tried to reach a person at hotels.com to help me find another room and couldn't reach anyone. Hotels.com needs to make sure there are rooms available before taking peoples money.
Stayed 4 nights in Sep 2022

6/10 Okay

Brian

Business traveller
the hotel wifi is not stable you can only connect to two devices at a time and the gym is completely run down
Stayed 2 nights in Sep 2021

6/10 Okay

Muchona

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The place is serene and quiet, I just found it odd not to have DStv at such a Hotel. The Bar is not open to customer choices but rather kind of dictated one.
Stayed 3 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great environment. Wonderful restuarant with a nice pool area for relaxation. Also conveniently located close to Crossroads shopping complex and City Mall.
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Stayed 3 nights in Jul 2020

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay at crossroads
Stayed at Crossroads hotel, we had a very welcome reception from the day we arrived, the team at crossroads were very polite and cheerful. Food was very nice we had plenty of options to select from, i highly recommend this place for anyone who wants a little vacation or business, its truly a relaxing place and atmosphere is wonderful!
Stayed 3 nights in Jul 2020

10/10 Excellent

Ken, Nairobi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Food court, stores and banking nearby.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel centrally located with malls and eating places just a walk away. very convenient but if you drink alcohol make arrangements to get its outside the hotel. No alcohol here.
Stayed 1 night in Oct 2019
Response from GRO on 4 Nov 2019
Thank you for sharing the most insight of Crossroads hotel during your recent meetings. Your feedback is priceless and constructively used to maintain and improve our service standards and facilities.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
My stay was good. Everything was okay except the gym did not have towels. It was difficult to workout without wiping sweat. I suggest they always have towels and drinking water available at the gym
Stayed 1 night in Oct 2019
Response from Guest Relations on 4 Nov 2019
Dear Valued Guest Thank you for choosing Crossroads hotel as a destination of choice. Your concerns has been presented to the right department for action. Thank you.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Didn't like the breakfast. Also the bathroom doesn't have the dryer, as it is fixed to the wall in the room - in the drawer.
Stayed 11 nights in Jun 2019
Response from Guest Relations on 20 Jun 2019
Dear Valued Guest Thank you for giving your feedback through Expedia. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologize for not meeting your expectations with the breakfast and this will be reviewed. Thank you for staying with us. Kind regards

10/10 Excellent

Heinrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ones again.
It is always a good experience at Crossroads. That's why it is my first choice 😉
Stayed 2 nights in Jun 2019
Response from Guest Relations on 20 Jun 2019
Dear Heinrich Thank you for choosing Crossroads Hotel as a destination of choice. we are delighted to know that we are your first choice and that you have memorable experiences with us. We are looking forward to welcoming you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kFriendly helpful staff, good buffet breakfast, and dinner at restaurant was quite good (although "spicy" could have been spicier). The rooms look a bit tired/worn, but are comfortable.
Stayed 3 nights in May 2019
Response from Guest Relations on 20 Jun 2019
Dear Valued Guest Thank you for reviewing your experience at Crossroads Hotel through Expedia. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We are pleased to know that we were able to meet your expectations with the services offered and about the beddings note that we are currently in a process of buying new linen for our rooms. We hope that they will be available on your next stay. Thank you, once more.

8/10 Good

albert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the Deluxe aisle of the hotel and I really appreciate the comfort and space of the rooms.
Stayed 3 nights in Mar 2019
Response from Guest Relations on 21 Mar 2019
Dear Mr. Albert, Thank you for sharing your priceless feedback through Expedia during your stay with Crossroad hotel. We are so delighted to hear that you had a wonderful experience our deluxe room lay out. As a brand, we pride ourselves on delivering a memorable services for all who visit our hotel and we are glad that your expectation were met. Once again, thank you for your time and contributions and we look forward to welcome you back in the near future. Kind Regards

6/10 Okay

Irine

Liked: Cleanliness, property conditions & facilities, room comfort
Internet was not good. Alcohol was not served.
Stayed 2 nights in Dec 2018
Response from Guest Relations on 6 Feb 2019
Dear Irene, Thank you for staying with Crossroads hotel. Your feedback is priceless and constructively used to maintain and improve on our service standards and facilities. We are so glad to know that our wi-fi made your stay. The hotel however, serves a variety non alcoholic beverages as its standard. We value your time and contributions and we look forward to welcome you back in the near future. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Guest Relations on 29 Aug 2018
Dear Valued Guest, Thank you for sharing your views of Crossroads hotel through Expedia. We are gad to have met your expectations in all areas of service. We value your business and we hope to welcome you back in the near future. Kind regards.

10/10 Excellent

Heinrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Guest Relations on 29 Jun 2018
Dear Mr. Heinrich, Thank you for such an amazing review of Crossroads hotel through expedia. We are delighted to know that you enjoyed our services and facilities which made your stay pleasant. We look forward to welcoming you back in the near future. Kind Regards,

10/10 Excellent

KOTOYUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2018
Response from Guest Relations on 12 Jun 2018
Dear Kotoyuki, Thank you for rating your Crossroads experience during your visit through expedia We are so delighted to hear that you had an amazing experience with us. As a team we do not only strive for the best facilities but also an impeccable service. Once again, thank you for your time and we hope to see you again in the near future. Kind regards,

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Transit
Great location, good WiFi, good food. It was a great overnight stop on my way out of Malawi.
Response from Guest Relations on 8 May 2018
Dear Sam, Thank you sharing your feedback on Expedia regarding your recent stay with Crossroads hotel. We are so delighted to know that you found the hotel conveniently located with quality food. Our aim as a team is to offer our guests satisfactory service beyond their expectations. We value your business and we looking forward to welcome you back in the near future. Kind regards,

4/10 Poor

annette, uk

Disliked: Cleanliness, property conditions & facilities
Although not advertised this Hotel has closed its bar and you can no longer drink alcohol in the restaurant either. The furnishings, carpet and general condition of this Hotel needs a major overhaul. The only positive element was the Copper Pot restaurant which did offer a very good selection of Indian and Chinese dishes.
Stayed 2 nights in Feb 2018

8/10 Good

Bob, Calgary

Liked: Cleanliness, staff & service
Mix of good and bad
I stayed in the newer suites and rooms. Very clean, comfortable and well kept. Good service from staff. Breakfast is boring but ok for Malawi. problems included no hot water in half the rooms and limited controls for air cond (basically on or off). Some of the rooms (including suites) have unsealed louvre windows and thus mosquitoes (ask for sealed windows and check when you get there). Ask for a room with a remote control air conditioner. Check the hot water right away and complain if you don't have any. S
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jon, SA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, friendly, good food.
Great stay generally and I will stay there again. Only real problems were luke warm water on first morning. WIFI speed and intermittent connection problems with voucher system.
Response from Guest Relations on 16 Mar 2017
Dear Jon, Thank you for sharing your reviews regarding your stay at Crossroads hotel. Our aim is to provide satisfactory service that exceed your expectations. We are glad to know that you had a great stay and will be glad to welcome you back in the near future. Rest assured that your concerns have been addressed properly and you should expect improved services during your next visit. Kind Regards

8/10 Good

Verified traveller

OK hotel, but I do not think the owner treats and pays his employees well. Shame.
Response from Sara on 16 Mar 2017
Dear Valued Guest, Thank you for choosing Crossroads as a destination of choice. We are glad to learn that you had a wonderful stay with us. Our aim as a team is leave our customers with positive memories. However, the management has taken note of your comment regarding staff. Once again, thank you for your review and we hope to welcome you back in the near future. Kind Regards, Guest Relations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent; room conditions pretty good; restaurants a bit expensive but good, especially The Copper Pot.
Response from Sara on 16 Mar 2017
Dear Valued Guest, So glad to read your positive feedback regarding your stay at Crossroads hotel. Your feedback is constructively being used to maintain or improve our service standards and facilities. Rest assured that the Management has interest on your views regarding Copper pot prices. Otherwise, we hope you enjoyed your stay and we look forward to welcome you back in the future Kind Regards, Guest relations

4/10 Poor

Wael, US

Disliked: Cleanliness, property conditions & facilities, room comfort
zero value for the money
room amenities are so poor. old cheap furniture. no electricity for air condition. very poor food. in brief. it is really cheap please for big money.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Fantastic

6/10 Okay

Michael, Dublin Ireland

Liked: Cleanliness, room comfort
Staff friendly but in need of training. Breakfast not good. Wifi code had to be changed every day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
First time in Lilongwe
The staff is friendly and eager to please. The pictures on the website are pretty accurate. If you are staying more than a day or so, I would recommend the Deluxe Rooms. The Deluxe Rooms are larger, have better furniture, larger bathroom with magnifying mirror, and more dependable air condition. If you need extra internet vouchers, ask the front desk. They were happy to give me an extra voucher when needed. A breakfast buffet is included.

6/10 Okay

Jeffrey

Disliked: Property conditions & facilities
Decent property among few options in Lilongwe
Superior room was decent, wouldn't stay in standard room. Check your bill carefully as I got charged for laundry services that I didn't procure. The "free internet" is misleading. You get a voucher for 350MB of internet access per day which is about enough check and send a few emails then you have to purchase more airtime. The airtime is cheap and is usable all over the city, so that factor is actually convenient but if hotels.com advertises free internet as part of the room rate, it should at least be unlimited daily access at the hotel facility.
Dear Mr. Jeffrey, Thank you for leaving a review regarding your stay at the Crossroads Hotel in Lilongwe. The team and I are sorry our services and facilities did not live up to your expectations. Currently we do provide 350mbs as well as unlimited internet access. Unfortunately during your stay we were faced with poor internet connectivity with regards to the unlimited internet. However it was a mistake on our part to charge for the laundry service. Sorry for any inconveniences caused. Please do not hesitate to contact guest relations on your next visit should you need any assistance. Once again, thank you for your priceless feedback and we hope to welcome you back in the near future.

8/10 Good

HENRY, Monkey Bay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
It was a great stay except for some of the items that were not available in the room. There was only one bathroom, no extra tissue, and the shower hose was leaking at the base that led to the whole bathroom being flooded with water after shower. The breakfast was good though. Not bad but one of those things you encounter in hotels!
Response from Sara on 13 Jul 2016
Dear Mr. Henry, Thank you for staying with us at the Crossroads Hotel. Whiles we glad you found some of our services living to your expectations, we disappointed to know your entire stay was not a pleasant one. Rest assured your feedback is being used constructively to improve on the areas you have touched on. Once again, sorry for any inconveniences caused and we hope to welcome you back soon.

10/10 Excellent

Anna, Durban South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great time. Thanks to all your staff for giving us the best holiday ever
Response from Sara on 13 Jul 2016
Dear Ms. Anna, Thank you for your kind words regarding your stay at the Crossroads Hotel. Be assured your priceless feedback will be communicated to the rest of the team as this will motivate them to continue with the good services. Once again, thank you and we hope to welcome you back in the near future.

8/10 Good

Helen, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good friendly service; a problem with cold water for bath/ shower was quickly remedied.
Response from Sara on 17 Jul 2016
Dear Hellen, We are so thrilled with your priceless reviews regarding your experience at Crossroads hotel. Am glad to hear that the water problem you has quickly sorted. As a team we do not only strive the best facilities but also an impeccable service that satisfies your expectations. Once gain thank you for time and contributions. We look forward to welcome you back at Crossroads hotel. Kind Regards,

8/10 Good

Alban, Nice

Liked: Cleanliness, staff & service, room comfort
Lilongwe
Good hotel in Lilongwe
Response from Sara on 17 Jul 2016
Dear Alban, Thank you for your positive reviews of our hotel. We expect your return to crossroads hotel on your next trip to Lilongwe. Once again, thank you for your time and contributions. Kind regards,

8/10 Good

Derick Muller, South America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Will go there again, stayed there for 8 days and it is much better than the sunbird capital
Response from Sara on 27 Jul 2016
Dear Mr. Muller. Its great reading feedback regarding your previous stay at Crossroads hotel. We are thrilled to hear that your found Crossroads hotel a better place to stay in Lilongwe. Your priceless feedback help us maintain our service standards and facilities. We look forward to welcome you back at Crossroads hotel in the near future. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

arranboy

Liked: Staff & service
An OK stay
Internet poor. Service inconsistent. Nice but in an average kind of way.
Response from guest relations on 21 Jul 2016
Dear Mr.Arranboy, Thank you for staying at the Crossroads Hotel in Lilongwe. we very much appreciate the time taken to share your experience with us. Be assured your comment have been taken in positively and all weak areas will be worked on. Once again, thank you and we hope to welcome you back in the near future

6/10 Okay

arranboy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK for a quiet stay
The staff were nice, the hotel was clean, but it was very very quiet at night.

6/10 Okay

Ramasela, Johannesburg

Not a great stay
No free Wifi and room service comes at a charge. I will not stay here again

8/10 Good

James, Phoenix, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for business.
I stayed at the Crossroads for 3 weeks on business. Location was excellent. Close to city center and some very good restaurants. Service was also very good. For those travelers used to visiting Africa, the hotel is well rated at a 4. By Western standards, it would be probably a 2 or 3. It has a flat screen TV but maybe 19 inches, so difficult to view clearly from the bed. Hot water in the morning, like most African owned hotels, is a coin toss. But when you are married and traveling alone for 3 week, a cold shower once a week is probably a good idea anyway.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff made at crossroads made me feel very welcome. Service with a smile always, and genuine. I recommend it very highly

8/10 Good

Monica, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok visit
Short stay, hotel met our needs. By no means a luxury hotel (by US standards), but clean and pleasant. Most staff amazingly helpful. Hotel food was lacking when we visited (long time to get service and pretty mediocre) and we had a power outage another night so difficult to get food. Highly recommend getting a driver to visit some lovely restaurants a bit away (e.g., Mamma Mia and Buchanans). Overall, met our needs and wouldn't be opposed to staying again.