In-room safe, individually furnished, desk, laptop workspace

Reviews of Town House Extended Stay Hotel Downtown

2 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 172 out of 754 reviews" "
Rating 8 - Good. 244 out of 754 reviews" "
Rating 6 - Okay. 147 out of 754 reviews" "
Rating 4 - Poor. 102 out of 754 reviews" "
Rating 2 - Terrible. 89 out of 754 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ameerah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and overall somewhere nice to stay.
Stayed 1 night in May 2024
Response from Juli L General Manager on 15 May 2024
Dear Ameerah,I want to express my sincere gratitude for taking the time to leave us a review. Your kind words reaffirm our commitment to providing exceptional service. Rest assured, my staff will be thrilled when I share this with them. We truly value your business and eagerly anticipate the opportunity to serve you again for your accommodation needs.Thank you.,Juli LGeneral Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel with friendly staff
Stayed 1 night in May 2024
Response from Juli L General Manager on 13 May 2024
Dear Michael,Thank you for taking the time to leave us a review and provide feedback. We appreciate hearing that we met your expectations and will be sure to pass this along to our staff. We look forward to seeing you again the next time you are in town.Sincerely,Juli L.General Manager

6/10 Okay

Ramon

Liked: Cleanliness, staff & service
For the price it was OK. Very outdated rooms. Only stayed for 1 night.
Stayed 1 night in May 2024
Response from Juli L General Manager on 13 May 2024
Dear Ramon,Thank you for taking the time to leave us a review. We're sorry that we weren't able to meet your expectations and achieve a 5/5 rating. We understand that our style may not appeal to everyone, but we hope that you will consider returning next year when our renovations are complete. Sincerely, Juli LGeneral Manager

6/10 Okay

Michael Brian

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Juli L General Manager on 13 May 2024
Michael,Thank you for providing your feedback! We are grateful for your input, and we are always striving to improve. Please leave a comment during your next visit so we can continue to enhance our services. We hope to see you again soon! Best Wishes,Juli LGeneral Manager

4/10 Poor

Thaddeus

Travelled with partner
Disliked: Staff & service, amenities
There were people screaming and arguing in the hallway at 3:00AM. It was so volatile we were to frightened to open the door. So close to downtown and the University but sketchy as heck
Stayed 1 night in Apr 2024
Response from Juli L General Manager on 2 May 2024
Dear Thaddues,Thank you so much for taking the time for leaving us a review. First I want to apologize for the troublesome encounter while you were staying with us. I want to assure you that what happened is not the norm. We have front desk coverage 24 hours a day, and are suppose to walk the halls doing security checks, so I'm disappointed my staff didn't pick up on the situation and stop it before it escalated. If you would give us another try, or even staying at a different hotel and an occurrence like this happens contact the front desk so we can intervene. Nobody should have to endure such behavior at 3am. Thank you for bringing this to my attention. I do hope you would give us one more try. Sincerely,Juli L

8/10 Good

Luke

Liked: Staff & service
Its a great place for a cheap visit. The rooms are a little outdated and in need of upkeep, but otherwise its a good place to stay if you're looking to save a few bucks. Also, walking distance to most things in downtown Lincoln.
Stayed 3 nights in Apr 2024
Response from Juli L General Manager on 2 May 2024
Dear Luke,Thank you so much for taking the time to leave us a review. I'm pleased to see that you had a pleasant visit with us. Once we complete updating our rooms I'm confident you'll find us to be 5 out of 5. We look forward to serving you in the future. Sincerely,Juli L

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice layout of room, but it has definitely seen better days. Could use a refresh/some tlc. Was inexpensive compared to other options, so from that perspective, it wasn't bad. It did seem to have people up at all hours of the night which seemed a bit odd and could disrupt some people's sleep.
Stayed 1 night in Apr 2024
Response from Juli L General Manager on 2 May 2024
Dear Michael,Thank you so much for taking the time to leave us a review. I am pleased we could hit 4 out of 5. We when with a lot of immigrants from all over the world, sometimes they have trouble adjusting to a new time zone. But if you ever feel as though something suspicious or sketchy please call the front desk and report it, we have someone there 24 hours. We look forward to serving you the next time you are in town. Sincerely,Juli L

8/10 Good

Jessa

Ok
Stayed 1 night in Mar 2024
Response from Juli L General Manager on 1 May 2024
Dear Jessa,Thank you so much for taking the time to leave us a review. We appreciate your 4 of 5 stars. If ever you find something unsatisfactory I invite you to stop by the front desk (it is staffed 24 hours) and let us know. We look forward to your next visit.Sincerely,Juli L

10/10 Excellent

Brian

Stayed 1 night in Feb 2024
Response from Juli L General Manager on 1 May 2024
Dear Brian,Thank you so much for taking the time to leave us a review. We very much appreciate your 5 out of 5 stars! If ever we fall short of 5 please stop by the desk and let us know what we could do to improve. We look forward to serving you the next time you come to town.Sincerely,,Juli L

10/10 Excellent

DAVID

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y todos los días limpian y el personal es muy amable gracias
Stayed 1 night in Feb 2024

10/10 Excellent

Dominic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Aubrey

Stayed 1 night in Dec 2023

10/10 Excellent

DAVID

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el personal muy atento
Stayed 3 nights in Dec 2023

8/10 Good

Leroy

Stayed 7 nights in Dec 2023

8/10 Good

Dave

Stayed 1 night in Dec 2023

8/10 Good

Patrick

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I liked price and taking pets. Nice if a trash can outside the single one in bathroom. Keys to door had to be inserted several times before the door opened. Heating was good, clean also.
Stayed 2 nights in Nov 2023
Response from Juli L General Manager on 4 Dec 2023
Patrick,Thank you so much for taking the time to leave us a review. I just want you to know that each room has a 13-gallon trash can under the stovetop or sink. I feel that would just be rude to have one tiny trash can for the room. Other than that it's nice to know you had a good stay, and I can't wait to share your comments with my staff.Sincerely,Juli L

10/10 Excellent

Jeremie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Garang

Stayed 3 nights in Nov 2023

4/10 Poor

Ulysses

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Almost everything is broken and not working.
Stayed 2 nights in Nov 2023
Response from Juli L General Manager on 4 Dec 2023
Dear Ulysses,Thank you for taking the time to leave us a review. I always appreciate feedback whether it's positive or negative, that's how we learn what areas we need to work on. I do wish you would have let us know what was broken and not working so we could either fix it, or find you a better room. Most of the time guest feedback is where we learn that something doesn't work, and then can fix it before another guest experiences the same thing. I'm hoping that the next time the need arises you'll allow us to show you that your experience isn't the norm.Sincerely , Juli L.

8/10 Good

Adrian

Stayed 1 night in Nov 2023
Response from Juli L General Manager on 4 Dec 2023
Dear Adrian,Thank you for taking the time to leave us a review. I'm glad you enjoyed your stay and look forward to seeing you in the future.Sincerely,Juli L.

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
The price was great. For a football weekend and this location it was a really good value
Stayed 2 nights in Nov 2023
Response from Juli L General Manager on 4 Dec 2023
Dear Robert,Thank you for taking the time to leave us a review. We appreciate you sharing your experience and look forward to seeing you next football season.Sincerely,Juli L

8/10 Good

Terrence

Stayed 1 night in Nov 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room has a nice layout, is large and has all that you would need.
Stayed 1 night in Nov 2023
Response from Juli L General Manager on 14 Nov 2023
Dear Steven,Thank you for taking the time to leave us a review, and I also thank you for your comments. I will share this with my staff. We look forward to seeing you next time.Sincerely,Juli L.General Manager

10/10 Excellent

Thomas C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Juli L General Manager on 14 Nov 2023
Dear Thomas,Thank you for taking the time to leave us a review. We truly enjoyed having you stay with us, and look forward to next time.Sincerely,Juli L.General Manager

10/10 Excellent

Kale

Stayed 1 night in Nov 2023
Response from Juli L General Manager on 4 Dec 2023
Dear Kale,Thank you so much for leaving us a review! I'm delighted you enjoyed your stay and look forward to seeing you the next time the need arises.Sincerely,Juli L.

10/10 Excellent

Charles

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to things to do and very walkable
Stayed 2 nights in Oct 2023
Response from Juli L General Manager on 31 Oct 2023
Dear Charles,Thank you so much for taking the time to leave us a review. I am thrilled to see you had a 5/5 experience. I will share your comments with my staff. That is one thing I love about our hotel is the location. Downtown in the heart of Lincoln. We hope to see you the next time the need arises.Sincerely,Juli L.General Managef

8/10 Good

Darrell

Place is old wasn't bad ill stay there again
Stayed 1 night in Oct 2023
Response from Juli L General Manager on 31 Oct 2023
Dear Darrell,Thank you so much for taking the time to leave us a review. I do agree we need some updating, it's a slow process, but I'm happy to hear you will stay with us again. I'll share your comments with my staff, and we will see you the next time the need arises.Sincerely,Juli L.General Manager

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and professional
Stayed 1 night in Oct 2023
Response from Juli L General Manager on 31 Oct 2023
Dear Gene,Thank you so much for taking the time to leave us a review. I am thrilled to see you had a 5/5 experience. I will share your comments with my staff, I am glad we could make your visit a good one, and we hope to see you the next time the need arises.Juli L.General manager

10/10 Excellent

Cristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Juli L General Manager on 31 Oct 2023
Cristi, Thank you so much for taking the time to leave us a review. We appreciate your 10/10 and I'll be sure and share this with my staff. We hope to serve you again the next time the need arises.Sincerely,Juli L.General Manager

6/10 Okay

Keryn

Stayed 4 nights in Oct 2023
Response from Juli L General Manager on 14 Nov 2023
Dear Keryn,Thank you so much for taking the time to leave us a review. I hope that next time you can let us know how to make your visit a 5/5. Thank you,Juli L.General Manager

10/10 Excellent

Shelly

Stayed 1 night in Oct 2023
Response from Juli L General Manager on 11 Oct 2023
Dear Shelly,Thank you so much for taking the time to leave a review. I am delighted to see your visit was a 10/10 and I can't wait to share this with my staff.Sincerely,Juli L

6/10 Okay

Tommy

Stayed 1 night in Oct 2023
Response from Juli L General Manager on 9 Oct 2023
Dear Tommy,Thank you for taking the time to leave us a review! Next time it would be helpful to leave us a comment to know how we could have made it a 5/5. We do appreciate you!Sincerely,Juli L

4/10 Poor

Jo-Ann

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay someplace else.
We came to see our son at the university and this place is a dump. Room smelled of very strong air freshener to cover up a different smell. Our bathroom door was unable to close as the door jam was broken or door swelled. Pillows were terrible and bed uncomfortable.
Stayed 2 nights in Sep 2023
Response from Juli L General Manager on 9 Oct 2023
Dear Jo-Ann,Thank you for taking the time to leave a review. I take all guest concerns seriously and have taken measures to correct them. Especially the smell you mentioned, and the bathroom door. All our mattresses are new Serta Sleepers. Again I want to thank you for your honesty as many times we find out what needs attention through our guests. I do hope you would consider staying with us again. I've been working at increasing quality, but it is a slow process.jSincerely,Juli L

2/10 Terrible

Anton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave away my room, and kept my money.
Stayed 2 nights in Sep 2023
Response from Juli L General Manager on 9 Oct 2023
Dear Anton,I do apologize for how things worked out for you. We tried several times to reach you by phone when you did not show up on the day of check-in, we finally had to release the room, mark it as a no-show, and charge you the no-show fee. Again I do apologize, to ensure this doesn't happen again keep the hotel in the loop when your travel plans change.Sincerely,Juli L

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Juli L General Manager on 9 Oct 2023
Dear Martin,Thank you so much for taking the time to leave us a review! I am so glad to see you enjoyed your visit and will be sure to pass this on to my staff. We hope to see you again in the future.Sincerely,Juli L

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Too high a price for the goods.
Clean, and very dated. It needs a renovation inside.
Stayed 3 nights in Sep 2023
Response from Juli L General Manager on 9 Oct 2023
Thank you for taking the time to leave us a review. We always appreciate the honest feedback. Home Football weekends can be a bit higher price due to the proximity to Memorial Stadium. But I can assure you it is the lowest rate you will find downtown. We enjoyed having you as a guest, Hopefully, you'll give us another try in the future.Sincerely,Juli L

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well managed, friendly staff
Friendly management and staff that make you feel like more than just a guest. It’s the little things that go the extra mile. Great experience and would recommend.
Stayed 3 nights in Sep 2023
Response from Juli L General Manager on 28 Sept 2023
Dear Justin,Thank you so much for taking the time to leave us a review. I truly appreciate your kind words, and I can't wait to share this with my staff. Hope to see you the next time you are in town.Sincerely,Juli

8/10 Good

Corey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what we needed. Thanks!
Stayed 1 night in Sep 2023
Response from Juli L General Manager on 25 Sept 2023
Dear Corey,Thank you for taking the time to write us a review. We truly appreciate hearing that we met your needs. I will be sure to share this with my staff. And we can't wait to serve you again.Sincerly

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Sep 2023
Response from Juli L General Manager on 24 Sept 2023
Dear Elena,Thank you so much for taking the time to leave us a review. It's good to know you had a 5-star experience, and I'll be sure to share this with the rest of my staff. We'll see you the next time your travel needs arise. Again thank you!

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Sep 2023
Response from Juli L General Manager on 22 Sept 2023
Dear Charles,Thank you so much for taking the time to leave us a review. I am so delighted to see that you enjoyed your stay, and will be sure to share this with my staff. See you the next time.Sincerely,Juli L

4/10 Poor

Colleen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The motel was very smelly. The bed was the best part of the whole place. Thank goodness since that is why we were there to sleep. Other than that I would not recommend
Stayed 2 nights in Sep 2023
Response from Juli L General Manager on 22 Sept 2023
Dear Colleen,Thank you so much for taking the time to leave us a review. Good or Bad I take every review seriously, especially ones that indicate an area to improve in. I would like to assure you we have taken measures to correct the smelliness you encountered. I am glad to hear you liked the bed. I do hope you will give us another try in the future so we can show you 10/10 service.Sincerely,Juli L.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality, affordable place to stay. The beds were comfortable and clean.
Stayed 1 night in Sep 2023
Response from Juli L General Manager on 11 Sept 2023
Martin,Thank you so much for taking the time to leave a review. I'm so pleased that you enjoyed your stay. I'll be sure to share your comments with my staff. We hope to see you the next time you travel to Lincoln.

10/10 Excellent

Jarred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing keep up the good work!!
Stayed 1 night in Sep 2023
Response from Juli L General Manager on 19 Sept 2023
Dear Jarred,Thank you so much for taking the time to leave us a review. It's so good to hear our hard work to improve quality has not gone unoticed. Much appreciated!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Reviews misleading... our stay was great!
After looking at the past 6 months of reviews, i wasnt too keen on staying here; however, we decided to stay last minute to attend a game at Memorial Stadium, which was in close proximity to the hotel so we had free parking! I really have no complaints. We only stayed short time, but our room and parts of the hotel we seen, was clean. The condition would be the only thing... you can tell they have DIY repaired things and tried to repaint..... but that really didnt bother us. We really enjoyed the room set up, especially with having a child with us, it was like he had his own room and tv. With being one night, we didnt use the stove or anything, but liked that it came furnished with dishes, utensils and pans. I would stay here again!
Stayed 1 night in Aug 2023
Response from Juli L General Manager on 6 Sept 2023
Thank you so much for the great review, and for giving us a chance, despite what others were saying. I can't wait to share your review and comments with my staff. It's always great to let them know they are doing a good job. We look forward to serving you again in the future!

6/10 Okay

Matt

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff and the property is clean. However, the hotel is really showing its age.
Stayed 1 night in Aug 2023
Response from Juli L General Manager on 6 Sept 2023
Dear Matt,Thank you for taking the time to leave a review. I'm very excited to share with my staff your comments on the great staff and it being clean! We hope to serve you again the next time your need arises.

6/10 Okay

Emily

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Juli L General Manager on 6 Sept 2023
Dear Emily,Thank you for taking the time to leave a review. It would help next time if you could tell us where we could improve, so we can ensure a 10/10 experience. I hope you will give us the chance the next time your need arises.

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
pretty nice. Better than expected for a cheap extended stay. 6 minute walk to the Bourbon is convenient for shows
Stayed 1 night in Aug 2023
Response from Juli L General Manager on 6 Sept 2023
Dear Marcus,Thank you so much for taking the time to leave us a review, and I'm excited to share your review and comments with my staff. We can't wait to serve your hospitality needs in the future

10/10 Excellent

Guillermo

Stayed 1 night in Aug 2023
Response from Juli L General Manager on 19 Sept 2023
Dear Guillermo, Thank you so much for taking the time to leave us a review. It's always rewarding to know we give 5 star service! See you next time!

4/10 Poor

Sung

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Juli L General Manager on 6 Sept 2023
Dear Sung,Thank you for taking the time to leave us a review. It would be helpful if next time you could tell us where we were lacking to ensure it does not have it again, and can better serve our guests. I do hope you give a chance to make that a 10/10 in the future.

8/10 Good

Victor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in Aug 2023
Response from Juli L General Manager on 6 Sept 2023
Thank you Victor for taking the time to leave a review. We look forward to meeting your housing needs in the future.