Verified
6/10 Okay
Gwen and Jim S.
6 Sept 2023
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Beautiful property, disappointing overall.
After renting this cabin, we had no communication from our host prior to arrival related to access, fees and other technical issues we had sent an email about. When we arrived, we spent almost 1.5 hours trying to contact someone so we could get into one of the cabins, with panting dogs and melting groceries on a hot summer day. We therefore felt overall that we were charged for services we never received, resulting in a great deal of frustration upon arrival. Additionally, we spent several hours after our return home dealing with VRBO to have fees refunded. Joyce, Nivea, and Kendrick from VRBO were professional and supportive through our many hours of conversation and emails, and assisted us in obtaining our refund.
On the really positive side > the cabin was attractive, comfortable and functional. It was very clean and organized, and there was a sense of warmth and welcoming immediately upon arriving. The bathrooms were spotless, the bed super comfortable, the kitchen had everything needed for our 4 days stay, and the grounds and porch attractive and appreciated.
In summary however, given the sense of desperation we felt with all the initial confusion, as well as the many hours of correspondence we invested upon our return home from this rental, we would not return here during any of our future trips to the Camden/Lincolnville area.
Gwen & Jim S.
Gwen and Jim S.
Stayed 4 nights in Aug 2023