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Reviews of Castle Inn Lisbon

3 out of 5
Castle Inn Lisbon
Rua de Santa Cruz do Castelo, nº 52, Lisbon

Reviews

9.2

Wonderful

Rating 10 - Excellent. 27 out of 40 reviews" "
Rating 8 - Good. 10 out of 40 reviews" "
Rating 6 - Okay. 1 out of 40 reviews" "
Rating 4 - Poor. 2 out of 40 reviews" "
Rating 2 - Terrible. 0 out of 40 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I spent a week at the Castle Inn Lisbon and cannot say enough good things about it. The hospitality of the staff, the accommodations, and the location added up to an incredible experience. Highly recommend! We can't wait to come back.
Stayed 8 nights in Aug 2023
Response from owner on 22 Aug 2023
Dear Leah It is very gratifying to read your kind comment. We are very grateful to have you as our guest. We wish you all the best. You are always welcome at Castle Inn Lisbon.Antónia

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay at Castle Inn. We had the Fado room and it couldn’t have been more perfectly maintained - super clean, everything in like new condition. It was very quiet, comfortable beds, great communication with the property contact. As it’s steps from the castle, it is at the top of a hill, but was still easy to get around to all the sites.
Stayed 5 nights in Jun 2023
Response from Inês on 16 Jun 2023
Dear Erin,What a wonderful feedback! Thank you for taking the time to highlight your favorite features of our property that helped make your stay so fantastic.Please do let us know when you will be planning to return, we will be glad to assist you with anything you may need.Wish you all the bestInês. CASTLE INN TEAM

10/10 Excellent

Trudy Ellen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is beautifully presented and maintained right next to the castle in Lisbon. We met Ines and other staff members who could not have been more friendly or helpful. We would highly recommend this property.
Stayed 7 nights in Jun 2023
Response from Inês on 9 Jun 2023
Dear Trudy, Thank you for your feedback. We are truly glad you had an amazing experience with us and cannot wait to welcome you back in the future! Inês. CASTLE INN TEAM

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
It was beautiful!!
Stayed 1 night in Apr 2022
Response from Owner on 24 Apr 2022
Dear Elizabeth Thank you so much for staying at our Inn and for sharing your review. You are always welcome. Antónia

4/10 Poor

Tammi

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The WI-FI was unavailable for most of our stay.
Stayed 1 night in Mar 2022
Response from Gerente on 24 Mar 2022
Dear Tammi You stayed one night of rain in lisbon. When internet failed, immediately we called operator and ask to fix it (it was not a problem of our Inn, it was a problem with operator, as you knew). It was fixed and solved imediatly by the operator. On the morning you complain not have internet, but it was working. Did you used corret wifi? It doesn’t seem fair your comment. What about all the other things that we have: excellent cleaning, decoration, tea, staff etc all guest like? Best regards Antónia

10/10 Excellent

Mansi

Travelled with family
Liked: Cleanliness, room comfort
Perfect for our family of 4
Castle Inn Lisbon is in a great location. Of course it is by the castle so not right in the center of everything, however it is very walkable. Can easily get a Uber from outside the gate of the castle (less then 2 min walk from apartment). Taxis can come right to the front of the apartment so we did that the day we got there and left since we had luggage. Lots of shops and restaurants close by. The breakfast place about a 4 min walk is great. From there we walked all over Lisbon. The owners are great. Messaged to ask if we needed anything, gave us advice on restaurants, and always responded to messages we sent them right away.
Stayed 3 nights in Dec 2021
Response from Antónia on 1 Jan 2022
Dear guest Thank you so much for your kind words. We take on greater responsibility and willingness to continue to work harder, so that our guests have an even better experience. We wish you an excellent year of 2022. Antónia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely weekend in Lisbon
The welcome was so friendly and extremely helpful with information on how to get to Belém. Eliana said to call if we had any problems. The attention to detail and helpfulness was there before our trip and while we were there. The studio was so well equipped and the view amazing. We loved it was so quiet in the castle walls at night.
Stayed 2 nights in Feb 2020
Response from Eliana on 3 Mar 2020
Dear guest, Thank you so much for your kind words to describe your experience with us :) We always do our best to help and we're happy to know that you have enjoyed your stay in Castle Inn Lisbon :) Thank for sharing your photo with us and for your for feedback, your opinion is means a lot! Best regards Castle Inn Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn was very convenient to everything.The only bad experience I had there was that the transfer that I got from the airport I guess was not allowed to get in there,the driver left us far from the Inn and we had to walked uphill with all our luggage and we had to look for the Inn.Its not the inn’s fault I know that.We just had a difficult time.
Stayed 2 nights in Dec 2019
Response from Eliana on 9 Dec 2019
Dear Guest , We are glad that you have enjoyed your stay at the Castle Inn. Thank you so much for your feedback. Hope to see you again. Kind regards Castle Inn team

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment is absolutely beautiful, clean, and very well decorated. We had the option of purchasing beverages and snacks at really affordable prices. The beds were comfortable and perfect for my family of 6. The owner was great to deal with. The only recommendation is that you either need to get a taxi to go all the way up to the castle (the inn is inside the San Jorge Castle) or be in a good shape to drag yourself and your luggage up the hills. Highly recommended!
Stayed 2 nights in Nov 2019
Response from Eliana on 6 Dec 2019
Dear guest, Thank you so much for your kind words to describe your experience with us :) We're happy to know that you have enjoyed your stay in Castle Inn Lisbon :) Thank you for feedback, your opinion is means a lot to us! Best regards Castle Inn Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
outstanding service! Eliana is a true service provider-good service, helpful and friendly.
Stayed 1 night in Nov 2019
Response from Eliana on 15 Nov 2019
Dear guest, Thank you so much for your generous words :) We're happy to know that you have enjoyed your stay with us :) Thanks also for taking your time to send us a review. Best regards Castle Inn Team

4/10 Poor

Breda

Stayed 1 night in Nov 2019

10/10 Excellent

Dmytro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful staff, easy check-in and check-out
Stayed 2 nights in Oct 2019
Response from Eliana on 8 Nov 2019
Dear Dmytro, We're so happy to know that you have enjoyed your stay with us :) Thank you for feedback, your opinion is means a lot to us! Hope to see you again in the future ;) Best regards Castle Inn Team

8/10 Good

Cath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Apartment was great and located in a lovely cobbled street by the castle. Lively street during the day but very quiet at night. Lovely view from windows. Only downside was poor water pressure in shower. Very clean, good facilities and lovely staff, nothing too much trouble.
Stayed 4 nights in Oct 2019
Response from Eliana on 31 Oct 2019
Dear Cath , We are very glad that you have enjoyed your stay at the Castle Inn. Thanks for letting us know about the shower, we are taking care of it :) Thank you so much for your feedback. Hope to see you again. Kind regards Castle Inn team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was spacious, bright and clean. The location was ideal with plenty of restaurants and shops. We had a wonderful time.
Stayed 2 nights in Oct 2019
Response from Eliana on 8 Oct 2019
Dear guest, We're so happy to know that you have enjoyed your stay with us :) Thank you for feedback, your opinion is means a lot to us. Best regards Castle Inn Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked away on a quiet street, but still close enough to the main square
Stayed 1 night in Sep 2019
Response from Eliana on 12 Sept 2019
Dear guest, Thank you for feedback, your opinion is very important to us. Best regards Castle Inn Team

10/10 Excellent

gisela, miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exceptional i hope all property in my next trip fueran como esta su duena Elaine super atenta me guio todo el tiempo ers mi primer visita a la ciudad y todo fue excelente gracias
Stayed 2 nights in Sep 2019

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful old world charm.
Fabulous position to enjoy the Castelo, Cathedral and old medieval town. Difficult walk up the hill if you go down to central Lisbon. There are buses and taxis to help with this. Great ambience and although busy during the day, very quiet at night.
Stayed 2 nights in Sep 2019
Response from Eliana on 6 Sept 2019
Dear Colin, We are very glad that you have enjoyed your stay at the Castle Inn. The location up the hill is part of the Castle's charm ;) Thanks for your feedback. Hope to see you again. Kind regards Castle Inn team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Eliana on 19 Aug 2019
Dear guest, Thank you for feedback, your opinion is means a lot to us. Best regards Castle Inn Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great and Elania was very helpful with local information and arrangements.
Stayed 4 nights in Aug 2019
Response from Eliana on 19 Aug 2019
Dear guest, Thank you for kind words! Your opinion is very important to us. We always try to give our best. Best regards Castle Inn Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Excellent location, and staff. The hotel, which felt like an apartment, was very comfortable and clean.
Stayed 1 night in Jul 2019
Response from Eliana on 19 Jul 2019
Dear guest, Thank you for feedback, your opinion is very important to us. Best regards Castle Inn Team

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location, incredibly helpful host. Highly recommended.
Stayed 2 nights in Jun 2019
Response from Eliana on 25 Jun 2019
Dear guest, Thank you for kind words! Your opinion is very important to us. We always try to give our best. Best regards Castle Inn Team

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay!
The apartment was clean, in a great location, and the perfect size for our Mother-Daughter trip! The owner was friendly and helpful!
Stayed 3 nights in Jun 2019
Response from Antonia on 20 Jun 2019
Dear Nicole Thank you for your review. We’re very happy you liked Castle Inn Lisbon. Wish you all the best.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Eliana on 17 May 2019
Dear guest, Thank you for feedback, your opinion is very important to us. Best regards Castle Inn Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly recommend Lisbon Castle Inn for its central location, staff and amenities. It was a wonderful stay.
Stayed 1 night in May 2019
Response from Eliana on 17 May 2019
Dear Guest, Thanks for your kind words! We are happy to know that you had a wonderful stay with us. Thank you so much for you feedback, your opinion is very important to us. Kind regards Castle Inn Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location very clean room and Washroom Very satisfied
Stayed 1 night in Apr 2019
Response from Eliana on 15 Apr 2019
Dear Guest, We are happy that you have enjoyed your stay with us. Thank you so much for you feedback, your opinion is very important to us. Kind regards Castle Inn Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really fun place to stay.
Amazing location next to the Castello. Just realize that the rest of Lisbon is downhill - which means a lot of climbing! The room was comfortable- but no elevator or ‘front desk’. Easy contact via text and email though. Minor issues - internet did not reach everywhere in apartment. Quite a bit of noise - but drops off quickly after 11pm. Also in restricted driving area so if you need a can to or from hotel let the hotel organize. Overall amazing location and a really good place to stay. Front desk staff very nice and helpful.
Stayed 3 nights in Oct 2018
Response from Eliana on 18 Oct 2018
Dear guest, We are very glad that you have enjoyed your stay at the Castle Inn. Thanks for your feedback. Hope to see you again. Kind regards Castle Inn team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good property and location. Be aware that there is no check desk except Mo-Fry afternoons.
Stayed 1 night in Aug 2018
Response from Eliana on 28 Aug 2018
Dear guest, Thank you for feedback, your opinion is very important to us. Best regards Castle Inn Team

10/10 Excellent

Melinda, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel near Castelo de S. Jorge.
A delightful little place. I loved it and wished it could have stayed longer. Limited check-in time was a small hassle. Spacious room up two flights of stairs. Nice view. Nice mural of flamingos on wall. Kitchenette I didn't need. Newly renovated throughout. Nice and light, though from an interior decoration standpoint, I would put some accent colors on a couple of the walls. Everything is white--walls, linens, appliances. On small street up 20 meters from entrance to the castle. Cafes and souvenir shops on street, but was quite dead at night- this is good--no noise! Problem getting a taxi in the evening about 7:30.

10/10 Excellent

BCN Mom, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and exceptionally clean and sunny
Great value. Only reason it didn't get 5 stars for comfort were that the pillows could have been better and the bathroom needs a shelf to put your items. But everything else was sparkly clean, comfortable, and exactly as advertised.
Response from Nobre on 17 May 2016
Dear guest, thank you for your kind words and review. It very important to us , because we want to improve all the time. We are really happy you appreciatte Castle Inn Lisbon. We hope see you again. Sincerely, Abilio Nobre

8/10 Good

Suzanne, Vermont, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, all needs within 5 minute walk. Only negative was limited hot water..5 min. Max shower time
Dear Suzanne Thank you for your review of Castle Inn Lisbon. It was a pleasure to meet you. I hope see you again

10/10 Excellent

Heleen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Zeer nette accommodatie, op 100 meter van de ingang van het Castelo. Veel winkels in de buurt, paar restaurants. Grote supermarkt op loopafstand. Ruim appartement, schoon, prima bedden.
Stayed 3 nights in May 2023
Response from Gestor on 1 Jun 2023
Dear Heleen It was a pleasure to host you. Thank you for taking your time to review Castle Inn Lisbon.You are always welcome.Antonia

10/10 Excellent

Stephanie

Liked: Cleanliness, room comfort
on reviendra !!!!
Lisboa et ses lisboètes fantastiques 😊
Stayed 4 nights in Aug 2020
Response from Nobre on 22 Aug 2020
Ma chere, merci du coeur. Vous etes toujours bienvenue a Castle Inn Lisbon. Antónia

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격대비는 좋아요
가격대비 좋고 서비스도 좋고 스태프도 친절해요. 근데 위치도 좋아서 접근성도 좋지만 매우 높은 곳에 위치합니다. 유명한 전망대들 보다 높아요. 캐리어 들고 올라오는데 죽을 뻔 했어요. 우버도 숙소까지는 못 올라가서 본인이 걸어올라가야 합니다. 물론 이메일로 예약 일주 전 알려주긴 하지만 아파트에 엘베도 없어서 들고 올라가야해요. 진짜 숙소 무슨 성 안에 있어서 가파르고 밤에는 주변에 뭐가 없어요. 좀 나가야함 하지만 이런거 다 알고 감수하고 예약하면 괜찮아요 저는 모르고 해서 가성비 너무 좋지만 좀 억울했음 ㅠ
Stayed 2 nights in Jan 2020
Response from Eliana on 23 Jan 2020
Dear Guest, We are glad that you have enjoyed your stay at the Castle Inn. The location up the hill is part of the Castle's charm ;) Thanks for your feedback. Kind regards Castle Inn team

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel hôtel
Très bel hôtel, situé près d'un site touristique. Nous avons bien aimé les deux nuits passées à cet hôtel. Près du centre ville de Lisbonne.
Stayed 2 nights in Sep 2019
Response from Nobre on 2 Oct 2019
Cher Gilbert On vous remercie de comenter Castle Inn Lisbon. C’est tres important pour nous l’opinion de nos clients, on veut toujours améliorer. Tout de bon pour vous Antónia & Abilio

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Eliana on 10 Jul 2019
Dear guest, Thank you for feedback, your opinion is means a lot to us. Best regards Castle Inn Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Antónia on 11 May 2019
Dear guest Thank you for your review, is very important to Castle Inn Lisbon guest review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartamento turístico muy cercaApartamentos turísticos en buena ubicación (muy cerca del Castillo San Jorge y Alfama). Instalaciones muy limpias, funcionales, diseño minimalista y moderno. La habitación Azulejos contaba con un dormitorio con dos camas individuales y un salón con otras dos camas a desplegar (ideal para cuatro personas si toleran convivencia sin problemas). Baño con ducha y pequeña cocina. Durante la estancia no hay servicio de habitación. La atención por Eliana fue muy buena y hablando en español. Muy buena opción para alojarse unos días y visitar Lisboa.
Stayed 4 nights in Oct 2018
Response from Eliana on 9 Nov 2018
Estimado cliente, Gracias por sus comentarios, su opinión significa mucho para nosotros. Nos alegra que haya disfrutado de su estancia con nosotros. Fue un placer conocerte y esperamos verte de nuevo. Saludos cordiales Equipo de Castle Inn

8/10 Good

Cæcilie

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money
Very friendly staff. Perfect location. Clean, reasonably equipped. Wifi a bit slow, but worked fine. The beds were hard to sleep on. When we booked it appeared on hotels.com that there would be daily cleaning; However, that is not the case.
Stayed 3 nights in Sep 2018
Response from Eliana on 3 Oct 2018
Hi Caecilie, The information on hotels.com is that there is housekeeping service once per stay. It is done, usually at the guests request, because for stays shorter than 4 nights, this is not requested. Thank you so much for you feedback, your opinion means a lot to us. Is was a pleasure meeting you, Kind regards Eliana

8/10 Good

Aurore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Erik, Sverige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superfint och prisvärt!
Supertrevligt hotell som var rent, nytt och väldigt prisvärt. Ägarparet var trevliga och måna om att vi hade det bra. Vi var där under en kall period i mars, vilket gjorde att vi frös, därmed en 4a istället för en 5a. Detta är ju säkert inte ett problem i vanliga fall. Hotellet är beläget en bra bit upp för en backe, precis vid slottet så ta med bra skor.
Dear Erik Thanks for your review and kind words. Yes it was na unusual cold! The Lisbon sun was shy and weak. Lisbom is the 7 hills colin, and Castle Inn Lisbon is located in the most emblematic one: the Castle, where the city was born. So, to know lisbon, the best is walk up and down hills. I hope see you soon Abilio Nobre