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Reviews of Chiado Mercy - Lisbon Best Apartments

4 out of 5
Chiado Mercy - Lisbon Best Apartments
Rua da Misericórdia, 116, Lisbon

Reviews

9.8

Exceptional

Rating 10 - Excellent. 226 out of 251 reviews" "
Rating 8 - Good. 22 out of 251 reviews" "
Rating 6 - Okay. 1 out of 251 reviews" "
Rating 4 - Poor. 1 out of 251 reviews" "
Rating 2 - Terrible. 1 out of 251 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

cheryl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location and lovely apartment. Very nice manager However, on a bustling street above a taxi stand so noisy, esp on a weekend. Also Check-in was stressful - waited about an hour without knowing what was going on - later found out another checkin at different property occupied the manager. But because we did not have phone service nor access to the WiFi yet, and we couldn’t keep car in busy street (we needed manager to park also) we would have been stranded but for other tourists contacting the property manager.

10/10 Excellent

King

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing 4 night stay at the 2 BR apartment. It was spacious, spotlessly clean and surprisingly quiet, thanks to the windows that effectively blocked out outside noise. The apartment's central location was a major plus, as it allowed us to easily explore all that Lisbon has to offer. I would also like to extend my appreciation to Margarida and Ben, who both went above and beyond to ensure our stay was nothing short of exceptional. This was easily one of the best apartments we've ever stayed at and we hope to someday come back.
Stayed 4 nights in Apr 2024

10/10 Excellent

Helen

Stayed 4 nights in Apr 2024

10/10 Excellent

Aravind

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property at excellent location. Very clean. Responsive management/staff member.
Stayed 4 nights in Mar 2024

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for those looking for a fully refurbished apartment but in the middle of the old city. Great restaurants, shopping and cultural charm
Stayed 3 nights in Mar 2024

10/10 Excellent

Noah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the apartment- thank you! I will say the beds are hard as a rock, but they did have a topper available when we asked and it was so comfortable! I cannot thank you guys enough for the 2 bedroom 2 bath accommodations. It makes it so easy to travel with teens when we all have some space. Bernardo met us at the apartment to check us in and was so helpful. Prior to arrival you can arrange an airport pickup which I highly recommend- Carlos picked us up and provided his card so we were able to get back to the airport for departure. We can’t wait to come back to your beautiful city one day!
Stayed 6 nights in Mar 2024

10/10 Excellent

ANDRÉ

Stayed 3 nights in Jan 2024

10/10 Excellent

david.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and the area amazing, steps from the tram 28, metro, shops attractions and nightlife. Ben the host was attentive and available for all our needs. It was easy to check in and the place is well equipped! Highly recommend this company.

10/10 Excellent

Carol

Stayed 3 nights in Feb 2024

10/10 Excellent

Kristin

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I enjoyed our one week stay in Lisbon. This apartment had everything we needed. Excellent location to Baixa-Chiado Metro stop for the airport, easy walks to Cais de Sodro for trains to Cascais and Belem, and Rossio train station for train to Sintra. Check-in was easy. So great to have a kitchen and dining area for takeaway pizza, and a living room for movie nights. Really enhanced our family time after a long day of sightseeing. Beds were very comfortable; balcony a big plus for seeing sunrises and some New Year's Eve fireworks! Would definitely stay here again.
Stayed 7 nights in Dec 2023

10/10 Excellent

Donal

Travelled with family
Liked: Cleanliness, room comfort
Great location, clean and comfortable modern apartment
Stayed 5 nights in Dec 2023

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Would highly recommend this beautiful, modern apartment. Decor, cleanliness, location, staff, amenities are all perfect for a great stay in Lisbon. Literally 2 mins walk to Bairo Alto nightlife.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, room comfort
Amazing location. Property was very cleaned and organized. We stayed for 3 nights and definitely we will be back. Recommend for travelers who is planning to visit Lisbon.
Stayed 3 nights in Dec 2023

10/10 Excellent

Farheen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a perfect place. Location: We had a car and was able to park it in their available garage (parking was a must for us). There are bunch of shops and restaurants near by. Everything is walkable. You can find a place to eat within one minute and if you decide to walk another 5-10 there are tons and tons of places. The team that takes you up and down the hill is also very close. Inside the apartment: The place was clean, neat, beautifully decorated. You can tell everything I new! It was very spacious as well. Two bathrooms helped a lot for four adults needing to get ready and leave at the same time. The bathrooms were huge! And I definitely enjoyed the water pressure. Communication: They contact you prior to your arrival. Someone meets you at the location and goes over details and amenities. A bowl of fruits was a very sweet gesture.
Stayed 2 nights in Nov 2023

8/10 Good

Young, Astoria

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Ben on 30 Nov 2023
Hello Young and thanks for rating us.What can we do better for you to have a better experience next time with us? _Lisbon Best Regards

10/10 Excellent

Joshua M

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the 3br apartment and it was great for my multi-generation family. The apartment itself is well maintained and the washer/dryer combo was a welcome bonus traveling with kids. The area around the apartment is very walkable (yes, its hilly, but if you don't like hills, skip Lisbon all together). Only note of caution is that the mattresses were some of the firmest hotel mattresses I've ever slept on. This was good for me, but my soft mattress loving wife was uncomfortable.

10/10 Excellent

Susan

Travelled with partner
The apartment is in a great location making visiting Lisbon very easy. Ben made a few great recommendations for places to visit an eat and we really enjoyed our stay at the very well looked after apartment.
Stayed 4 nights in Nov 2023

10/10 Excellent

Miss H

Stayed 3 nights in Nov 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, property conditions & facilities
The property and location was amazing! Mafalda was absolutely wonderful to work with and was always a call or text away. She stored our luggage for us before check in - When we walked into the apartment we couldn’t have been happier. Definitely recommended and we will be back!
Stayed 3 nights in Nov 2023

10/10 Excellent

Jens

Stayed 4 nights in Oct 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was ideally situated to explore Lisbon on foot. What's more it was a great size, well equipped, modern and exceptionally clean.
Stayed 3 nights in Oct 2023

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

CINDY

Travelled with family
Liked: Cleanliness, room comfort
Excelente
El lugar muy centrico , el depa muuuy bonito y limpio, y la atención de Pedro excelenteee!!! Muchas gracias por su hospitalidad y amabilidad en todo. Seguro los recomendaremos y Felicidades Pedro por tu atencion!!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the Chiado Mercy Lisbon Best Apartments! After a few days of exploring we realized we were in one of the best neighborhoods. Ubers were readily available nearby. You can walk to great food and bars. Really a great central location. Our host Ben was always communicative and helped us anytime we needed to reach out (like how to turn off one of the kitchen lights lol!) It was so nice to have the combo washer/dryer unit and dish washer. We ran each of those without issues. We highly recommend this apartment!
Stayed 7 nights in Sep 2023

10/10 Excellent

Linor

Liked: Cleanliness, room comfort
Great stay, great location!
We were welcomed by Joao Pedro, who showed us the parking (super convenient when arriving in Lisbon with a car!) and the apartment - which surpassed our expectations! a beautiful space with so much attention to detail - to the level of having a TV in the bathroom! Throughout our stay, the staff was constantly available to our every need, including recommendations and special requests. But above all, the location was incredible - within walking distance to so many of the city's cool neighborhoods, and just a few minutes away from one of the most beautiful viewpoints of the city of Lisbon. Highly recommend!
Stayed 3 nights in Sep 2023

10/10 Excellent

James

Stayed 5 nights in Sep 2023

10/10 Excellent

Kristin

Travelled with group
Liked: Cleanliness, room comfort
Great Location, Spacious Apartment, Luxury
Stayed 3 nights in Sep 2023

10/10 Excellent

Domenica

Travelled with group
Beautiful apartment in Lisbon
The apartment was beautiful!! Very comfortable with everything you need provided for your stay there! Mafalda was awesome and makes herself available 24/7 for any questions or issues that may arise. The location could not be any better!! I would definitely stay there again and will recommend it to my friends and family should they plan a visit to Portugal!
Stayed 3 nights in Sep 2023

10/10 Excellent

Boris

Liked: Cleanliness, amenities, property conditions & facilities
great
Stayed 3 nights in Aug 2023

10/10 Excellent

Richard John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay. Not stayed in an apartment in a city before but after this experience would definitely do again. The property in Lisbon was superb and we all enjoyed the ability to hop on a tram, bus, metro and even the Funicular rail line all within mins of the apartment. Loads of restaurants nearby and unique specialist shops also close. The apartment was excellent inside, looked clean and freshly decorated; clearly well looked after. At check in we were met by a friendly well spoken (in English) agent who ran through everything within the apartment. Thank you Francisco! I would definitely rebook this place if/when another trip to Lisbon happens.
Stayed 3 nights in Aug 2023

10/10 Excellent

Joanne

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Jacqueline, Bellevue

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I’d give the service, location, apartment and staff a million stars if I could! Ben was extremely welcoming, inviting and helpful! Such a beautiful safe apartment in the absolute perfect location! Thank you so much for helping my son and I create so many magical memories in your country! ❤️
Stayed 9 nights in Jul 2023

10/10 Excellent

David, Ottawa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Elen

Stayed 3 nights in Jul 2023

10/10 Excellent

Eric

Stayed 3 nights in Jun 2023

10/10 Excellent

Nicholas

Stayed 5 nights in Jul 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We pre-booked the airport-to-hotel shuttle. So glad we did as we were dead-tired. The Meeting Point was easy to find and the van was waiting for us. Upon arrival, we handed our passports to the hotel agent. He noticed that my husband was celebrating his birthday and when we returned to the room after dinner, the staff delivered a personalized BIRTHDAY CAKE. What a thoughtful gesture! Thank you, Chiado Mercy!
Stayed 2 nights in Jun 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

David

Stayed 3 nights in May 2023

10/10 Excellent

ELENA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay! Ben was such a great host! He let us check in earlier, recommended great places to eat nearby and helped us booking tours. The apartment is tidy, super comfortable and great location. Definitely recommend!
Stayed 3 nights in May 2023

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Marisa

Stayed 5 nights in May 2023

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, room comfort
Good family rental
We liked the location. Very convenient to walk to restaurants, shopping, the metro and tram at the bottom of the hill near the waterfront. Check in early was very convenient and helpful. The 3 bedroom apartment we rented months ahead of time was suddenly unavailable and we did not know until 3 days before arrival. We were given 2 other apartments (a 1 and a 2 bedroom) on the same floor for the same price. Check in was easy and building security was safe. Apartment was clean. Some noise at night could be heard on the street side, but that was just due to the neighborhood at night.
Stayed 3 nights in Apr 2023

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
This was an amazing property. Centrally located to many restaurants and shops. The apartment is very modern, with a fully equipped kitchen, the bathrooms are very nice and the bedrooms are big. It also has an outside internal patio that is a plus. Everyone went out of their way to help us, specially Mafalda who gave us a list of things to do in Evora and made sure we were satisfied with everything. I highly recommend this property to anyone staying in Lisbon!
Stayed 2 nights in May 2023

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
We loved this property, it is exactly as it looks in the pictures, modern and very clean. We highly recommend it!
Stayed 2 nights in May 2023

10/10 Excellent

MARÍLIA

Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Perfect multi-room apartment for couple.
Beautiful place, great location. High end interior design, appliances, cutlery and full cooking facilities. Perfect location in upscale area, but rooms were perfectly quiet. Maid service every two days was just right. Combo washer/dryer and a dishwasher were included, but not even mentioned in description.
Stayed 7 nights in Apr 2023