Thank you for taking the time to share your feedback with us Joana. We are pleased to hear that you found our facilities to your liking, but we apologize for not meeting your expectations in terms of service provided.We strive to provide the best guest experience possible, and part of that is ensuring our team is adequately staffed to handle all situations. Unfortunately, on the evening of your visit, we experienced an unexpected staff shortage. We are actively working on solutions, including recruting new staff members for the F&B team. We appreciate your understanding and hope this experience will not deter you from visiting us again. We are committed to making improvements and would love another opportunity to show you the level of service we aim to provide.Warm regards

Dear Paul, First of all, we would like to show our appreciation for choosing our hotel for your visit to Lisbon and for the time taken to share your feedback. We are delighted to hear that you loved our 24 hour gym and found it to be clean! Maintaining a clean and well-equipped gym is important to us, and we are pleased that you had a positive experience during your workout sessions.If there is anything else we can do to enhance your experience please do not hesitate to contact us. We are here to ensure that every aspect of your stay with us is exceptional, and we look forward to welcoming you back again. Kind regards, Guest Service Team

Thank you so much for your feedback! We're thrilled to hear that you enjoyed your stay with us and that our efforts to maintain cleanliness and ambiance were appreciated. The sun has now finally arrived and we're so excited to hopefully show you our Icon Rooftop Bar and Viseversa terrace. We hope to welcome you back soon to experience them firsthand!

Thank you so much for your kind words and feedback! We're thrilled to hear that you found our staff and concierge welcoming and helpful, and that you enjoyed our convenient location and spa facilities. We sincerely apologize for the inconvenience regarding the swimming pool ladder. Rest assured, it was fixed promptly. We appreciate your understanding and hope to welcome you back soon for an even better experience!Warm regards

Thank you Eva for the 5 star review and wonderful feedback about our rooms and outstanding Serenity SPA. We hope to welcome you back soon! Warm regards

We appreciate your wonderful feedback and we are so happy that you had a lovely experience!

Dear Monique, What a wonderful review, thank you so much for your kind words! It will be our pleasure to welcome you back and take great care of you. Looking forward to your next visit! Warm regards, Cristina GalianoQuality & Duty Manager

Thank you so much for the feedback Gabriel! We are very glad to hear you enjoyed your room and balcony. Looking forward to welcome you back. Warm regards, Hyatt Regency Lisboa

Dear @Kaylene, Thank you for your feedback! We say our Bathrooms include bathtubs or showers, depends of the room and should be requested before arrival in order for us to guarantee availability since not all our Suites have it. We are very sorry you felt that way, that was never our intention. Should you decide to give us another opportunity in the future, we will do our best to guarantee you have a memorable time! Warm regards, Cristina GalianoQuality & Duty Manager

We're overjoyed to know your stay with us at Hyatt Regency Lisboa was delightful! Our ultimate goal is to offer unparalleled service and hospitality to our valued guests, and it's gratifying to hear we lived up to your expectations. We eagerly anticipate your return visit. Thank you!

We appreciate your wonderful feedback William and we are so happy that you had a lovely experience!Hope to welcome you back soon. Warm regards, Hyatt Regency Lisboa

We appreciate your wonderful review and we are so happy that you had a lovely experience!

We deeply appreciate your kind words! Your satisfaction is a testament to our unwavering commitment to exceptional service and hospitality. The Hyatt Regency Lisboa team is heartened to hear that we lived up to your expectations. We eagerly anticipate the opportunity to serve you again in the near future.

We appreciate your wonderful 5 star review and we are so happy that you had a lovely experience!Hope to welcome you back soon,

Dear @Asha, What an amazing feedback, thank you so much for your kind words! Looking forward to see you back soon. Warm regards

Dear @Miranda, We regret to hear you were not fully happy with your room, we are always available to assist our guests on making sure they are most comfortable and happy. If you plan on visiting us again it will be my pleasure to personally help you on finding the most suitable room for you. Best regards

Dear @Suresh, Thank you for providing us with your feedback, we're so glad you enjoyed our beautiful rooms and facilities in general. We have a new Executive Chef and menu on Viseversa with some wonderful Portuguese bistro options. Our location is fantastic to walk along side the river front to Belém area, go to the famous stores of Lx Factory or Docas de Santo Amaro for dinner and drinks. Hopefully we will have the pleasure of welcoming you back soon and we remain available for any assistance you may need. Best regards

Dear @Mohammed, Thank you so much for your kind words about our superstar Mustafa! We are thrilled you enjoyed your stay with us and you felt comfortable and welcomed by the team. If you plan on returning please let us know and we will take great care of you once again. Best regards

Dear Wing Yun,Thank you for choosing our brand new Hyatt Regency Lisboa and for taking time to write a review. We are also glad that you enjoyed our location and surroundings. The comments of our guests have a great importance for our company, and we thank you for yours. Our aim and goal focus comfort, sympathy and trust of our customers.Looking forward to Welcoming you again on your next trip to Lisbon.Warm Regards,Miguel SantosGuest Services Supervisor

Dear Keh Chuan,We thank you for sharing your review about your recent stay experience at Hyatt Regency Lisboa. We strive hard to provide great comfort and high level of service to our guests therefore we are glad our service met your expectations. We are glad that we were able to provide you a great stay!Our team works hard, every day, to make sure every guest feels special. Your satisfaction is our best reward!We hope to have the pleasure to welcome you again soon for another pleasant experience with us.Warm Regards,Miguel SantosGuest Services Supervisor

Dear Keh Chuan,We thank you for sharing your review about your recent stay experience at Hyatt Regency Lisboa. We strive hard to provide great comfort and high level of service to our guests therefore we are glad our service met your expectations. We are glad that we were able to provide you a great stay!Our team works hard, every day, to make sure every guest feels special. Your satisfaction is our best reward!We hope to have the pleasure to welcome you again soon for another pleasant experience with us.Warm Regards,Miguel SantosGuest Services Supervisor

Dear UFUK, We truly appreciate your wonderful review and we apologize if you felt the cleanliness could improve, I will forward your feedback to our Housekeeping department so we can improve from here. We look forward to welcome you back soon! Warm regards, Cristina G.

Estimado cliente, Lamentamos imenso que tenha tido uma experiência como a que descreveu, não representa de todo a nossa maneira de trabalhar e tratar os nossos clientes. Estamos de facto numa altura com menor movimento, daí o número mais reduzido de funcionários. Para chegar ao nosso Active Gym é possível ir pelo nosso courtyard ou por dentro do Hotel (em forma de U) e temos sempre guarda chuvas disponíveis na Receção. Agradecemos todo o feedback e iremos averiguar como podemos melhorar os nossos serviços. Muito obrigada e melhores cumprimentos

Thank you so much for taking the time to share your great experience with us. We are thrilled you had a memorable experience, hope to see you back soon!

Dear Volker,As you may be aware we just finished our first year of operations and our focus has been in recruiting and training our teams so we can provide the best possible service to our valued guests. We hope to have the honor and opportunity of welcoming you once again and regain your trust. Warm regards, Hyatt Regency Lisboa