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Reviews of Lucky's Guest House

3 out of 5
Lucky's Guest House
Rua da Galiza 180, Cascais, Estoril

Reviews

7.6

Good

Rating 10 - Excellent. 11 out of 30 reviews" "
Rating 8 - Good. 9 out of 30 reviews" "
Rating 6 - Okay. 4 out of 30 reviews" "
Rating 4 - Poor. 4 out of 30 reviews" "
Rating 2 - Terrible. 2 out of 30 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

5.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Glenn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst place we have ever stayed at. The photos on their website and instagram page are nothing like what it is in person. We had a private discussion the next day with the owner and offered to pay for a night and not stay there if we could get a refund for the remaining 6 nights we were due to stay. The owner was personally offended and said there was no issue and that the mould was only micro mould!! They said they would email us with their response. We waited all day for the response. They cleaned the place in the meantime bt it was still awful. There were dog hairs in the bed with a blade of grass and what looked like a pubic hair. I would really avoid staying here. This is way worse than a hostel.
Stayed 6 nights in Aug 2022

4/10 Poor

GREGORY

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The actual condition of the property is a lot shabbier than the photos on Orbitz. There are three areas: the main house, and two bungalow houses, all in close proximity on a city lot. We didn't choose - we were placed in one of the bungalows. The bungalow we were in had no wifi, so we could not use wifi in our rooms. If we went into the main house or outside in the courtyard, wifi worked. We did not have access to the main house after 9 PM. The main house was the only place with cups, spoons, hot water kettle (for tea, etc.) -- so we couldn't access any of those things after 9 PM. Our bungalow had clean sheets and towels, but the floors weren't very clean, and the main bedroom smelled strongly of mildew. We also happened to be there during an unusually hot couple of days, and the bungalow had no A/C (this was not the property's fault, however -- they did not advertise A/c). Overall -- if I was a 22 year old backpacking across Europe, this was like an independent hostel and would have been ok for $30 a night for one person. But we were a family of four (two kids) and it wasn't a good place for us. We didn't expect anything fancy but we did expect the property to look like the photos (it didn't) and for it to be spic and span (it wasn't). That's why we are giving this a poor rating. Also, beware, one of the hosts smokes in the outdoor courtyard areas and guests are permitted to smoke out there -- it blows into your rooms.
Stayed 2 nights in Jul 2022
Response from Am on 16 Jul 2022
Thank you so much for your stay Regards

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BOOK YOUR STAY ASAP.
I absolutely LOVED my time at Lucky’s. Maria and Ivonne could not be more lovely. I felt like family. Maria gave me a GREAT price on an upgraded bungalow when I desired to stay longer but couldn’t renew my same smaller room. It was so generous. I felt very at ease. The whole vibe inspires you to take it easy and have FUN. Loved the little outdoor hammock and bunk beds for when I wanted to rest :) also love that the owners bring their two sweet dogs in the daytime. They are such lovebird—particularly the black one Preto! Parking was super convenient (right outside the gate) and because I did have a rental car that made my excursions even easier but the beach would not have been a crazy far walk had I not (probably 10 minutes).
Stayed 1 night in Jul 2022
Response from AM on 13 Jul 2022
Thank you so much Lucy. Hope see you soon. Regards

8/10 Good

abdulaziz, Al Wakara

Liked: Staff & service, property conditions & facilities
Friendly staff Decorations nice . Location is good
Stayed 4 nights in Jun 2022
Response from António Mota on 30 Jun 2022
Thank you so much Kind Regards

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from António Mota on 3 May 2022
Thank you so much for your stay in Lucky's Guest House. Regards

10/10 Excellent

Wee Ling

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quiet to sleep in
Stayed 2 nights in Apr 2022
Response from António Mota on 26 Apr 2022
Thank you so much for choosing Lucky's Guest house for your stay. Hope to see you soon. Regards

6/10 Okay

Alicia

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
We had a hard time finding the place and even had to enlist the the help of a nearby resident to find the place. The bathroom, although clean, suffered from a great deal of mold in the shower which may have been the cause of strange an in pleasant odors. The room was small with a very clean and comfortable bed. The service was good at breakfast but the managements lack of concern for our request to get WiFi or AC was inexcusable.
Stayed 1 night in Sep 2019
Response from . on 29 Sept 2019
.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like squeaking floors and doors. Also narrow stairs for regular check-in bags. Noisy neighbors in adjacent rooms.
Stayed 2 nights in Jul 2019
Response from António on 10 Jul 2019
Thank you so much for your review, because it helps us to improve our operation so that we can better receive our guests. Best Regards Luckys Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from António on 27 Jun 2019
Obrigado pela pontuação. Tentaremos sempre estar á altura das vossas expectativas. Cumprimentos Lucky's Guest House

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The whole 2 day stay out of 6 days was awful, the staff are not welcoming and friendly, the owner is not interested. The place is definitely not for children.The holiday was ruined and we moved out after 2 days.
Stayed 6 nights in Jun 2019
Response from . on 20 Jun 2019
.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the value
Was a really good. Different and friendly
Stayed 1 night in Apr 2019
Response from antónio on 25 Apr 2019
Thank you so much for choossing Lucky´s Guest House for your stay. Hope to see you soon. Regards

4/10 Poor

massimiliano

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Il contesto della struttura è sicuramente originale sia per gli arredamenti sia per l'ambientazione stravagante, ma la pulizia lascia molto a desiderare. L'acqua della piscina(inutilizzabile) è di colore marrone, colazione scarsa e di basso livello. La struttura ha bisogno di parecchia manutenzione. Peccato!!!
Stayed 2 nights in Sep 2022
Response from am on 5 Sept 2022
Bom dia Massimiliano,Desde já lamentamos o sucedido, estamos a solucionar o problema.Obrigado pela sua estadia.Cumprimentos

4/10 Poor

Alfredo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Si buscas piscina lo que tienen es una tanqueta de agua con cloro y miles de cositas den
Stayed 3 nights in Aug 2022
Response from AM on 22 Aug 2022
.

6/10 Okay

Jelena

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2022
Response from am on 15 Aug 2022
Thank you so much for your stay. Regards

10/10 Excellent

Victor Manuel

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from am on 22 Jul 2022
Bom dia Victor Obrigado pela sua visita. Até breve

8/10 Good

Vera Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from AM on 13 Jul 2022
Thanks

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay

Verified traveller

Liked: Room comfort
Muy justa la realcion calidad/precio
El sitio no es muy recomendable. Esta simplemente aceptable. Al no ser un hotel, tienes que avisar con tiempo si vas a llegar mas tarde, porque no hay nadie en las instalaciones a partir de cierta hora. Tampoco durante tu estancia, por lo que si te pasa algo o pierdes las llaves, te quedas en la calle. El desayuno te lo sirven ellos, y, aunque no esta mal, si quieres algo mas, tienes que ir pidiendo todo el rato. Te lo traen, pero al final se hace algo incomodo ir pidiendo otro cafe, u otra tostada, con lo cual al final no lo pides. El pan contado, uno para cada uno, y a veces ni eso. Da la sensacion de que te quieren dar lo justo para no gastar mas Las camas estan bastante nuevas, pero las habitaciones son pequeñas. Los dueños montaron una fiesta el sabado, con bastante ruido. Aunque acabaron sobre las 12, yendo con niños fue bastante molesto. Ya lo ultimo es que , cogimos un bungalow, que tiene 4 camas de 1.05, donde estuvimos con nuestros 3 niños pequeños. Cabiamos perfectamente, pero luego nos cobraron 60 euros mas por ser 5 en vez de 4. El bungalow lo teniamos entero igualmente (no habia mas gasto), y el desayuno de un niño de 5 años no es para cobrar 15 euros mas al dia. Tampoco nos pusieron mas toallas, asi que nos parecio un abuso, pero con el riesgo de quedarnos en la calle con tres niños pequeños, lo pagamos. Esta lejos de todo, asi que es ir para moverte con el coche para todo. En resumen, no estuvimos mal, pero por el precio, podria haber estado mucho mejor.
Stayed 4 nights in May 2022

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from António on 26 Feb 2020
Thank you so much for your visit. Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We had a good time here. I travelled with my 11-year old son. Being able to use the gym was much appreciated and gave the place another dimension. Parking is easy on the street. Bathroom has a tendency to be busy, three rooms share one. Breakfast is served from 9.00 and not a minute before that, keep in mind.
Stayed 2 nights in Nov 2019
Response from António on 13 Nov 2019
Thank you so much for you review. Regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Leider gab es nur ein Badezimmer für drei Zimmer und das Alan war nicht gut. Sonst hat alles gepasst. Frühstück gut und vielseitig!
Stayed 1 night in Oct 2019
Response from . on 10 Oct 2019
Thank you so much for your stay

10/10 Excellent

SERGEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2019
Response from , on 10 Oct 2019
thank you so much for your stay

8/10 Good

Andreia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from António on 28 Aug 2019
Thank you so much for your stay with us. Hope you enjoyed. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness
Perfecto Perfecto Perfecto Perfecto Perfecto Perfecto Perfecto Perfecto
Stayed 7 nights in Aug 2019
Response from . on 18 Aug 2019
Thank you so much for your stay. Regards

8/10 Good

Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jul 2019
Response from . on 14 Aug 2019
Thank you so much for your review Regards

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On est tous chanceux !!!
Endroit chaleureux où l'on se sent vite "comme à la maison". Dédicace spéciale à notre hôte qui a été aux petits soins pour nous.Le repas du soir était excellent.
Stayed 9 nights in Jul 2019
Response from Lucky's Guest House on 31 Jul 2019
Thank so much for your stay with us Lucky's Guest House

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Estranho
Guest house simpática, mas paguei mais caro por um quarto com banheiro privado, só que o banheiro não ficava dentro do quarto, ou seja, não era privado! Outro ponto negativo é que o “hotel” serve como academia de artes marciais, e em vários horários do dia, entram pessoas desconhecidas (que não estão hospedadas), para frequentar a academia. Recomendaria para alguém solteiro ou amigos, não recomendaria para uma família!
Stayed 2 nights in Jun 2019

2/10 Terrible

alberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nul de chez nul
Petit déjeuner à 9h pas avant Enfin nul sur toute leurs prestation je comprend que hôtel. Com vous donne cet établissement
Stayed 2 nights in May 2019
Response from Luckys guest house on 30 May 2019
Bon après-midi Merci de nous avoir fait savoir ce qui s'est passé si bien que nous avons pu nous améliorer. Je comprends que l’heure du petit-déjeuner (de 9h à 11h) peut être un peu tardive, mais cette fois-ci (mai) correspond à la politique de Guest House. Merci beaucoup

10/10 Excellent

CAROLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019
Response from Maria on 17 May 2019
Hi Carole, Thank you so much for choosing Lucky´s Guest House for your stay. Hope you come back. Regards

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from António on 21 Apr 2019
Obrigado Victor por ter escolhido o Lucky's Guest House para a sua estadia. Foi um prazer recebe los. Muito Obrigado e esperamos recebe-los novamente. Cumprimentos António