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Reviews of Mama Shelter Lisboa

3 out of 5
Mama Shelter Lisboa
Rua do Vale de Pereiro 19, Lisbon

Reviews

9.4

Exceptional

Rating 10 - Excellent. 159 out of 222 reviews" "
Rating 8 - Good. 49 out of 222 reviews" "
Rating 6 - Okay. 10 out of 222 reviews" "
Rating 4 - Poor. 1 out of 222 reviews" "
Rating 2 - Terrible. 3 out of 222 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the welcoming helpful staff..the hotel was beautifully quirky and conveniently located. The rooftop bar was beautiful
Stayed 4 nights in May 2024
Response from Mama on 22 May 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

André

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel, close enough to the center to be walkable, and just outisde the noisy area, so you can enjoy a good night of sleep.
Stayed 2 nights in May 2024
Response from Mama on 22 May 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 4 nights in May 2024
Response from FO Team on 15 May 2024
Olá Richard!Thank you for taking the time to share your feedback with us following your stay in Mama Lisboa!We look forward to your next visit :DMama 3 You

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fabulous stay at Mama Shelter. Staff were super friendly and helpful. Great location for metro, buses or walk into old town. Breakfast was a good way to start the day. Plenty of choice and evening meals in restaurant were excellent. Perfect stay . Thank you
Stayed 3 nights in May 2024
Response from FO Team on 15 May 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Sophia Belen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for about 8 nights, and had an excellent experience! Between the great customer service, aesthetics, comfort, food, and location, would recommend to all. - The aesthetics inside were lovely, and food was great. - Had a very nice rooftop bar and outside seating out front, offering a variety of options when needing to relax or waiting for things to open in the morning. - Bedroom/bedding was incredibly comfortable - The stand out of everything though was the excellent customer service. The people there were wonderful, and made our experience excellent. Big shout out and thanks to a few; Ana, Cláudio, Joel, and Sergio! They made a good visit great with positive and thoughtful customer service/interactions.
Stayed 8 nights in Apr 2024
Response from FO Team on 15 May 2024
Olá Sophia!Our team will be thrilled to learn that you had such an amazing stay with us :DWe are always happy to learn about out guests adventures in Lisboa and in Mama!We'll be looking forward to welcome you once again in the near future.Mama 3 You

10/10 Excellent

JUAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located. Great staff. Good food excellent.
Stayed 3 nights in May 2024
Response from FO Team on 15 May 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Helen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, really nice and modern rooms, rooftop bar was really nice too! Will definitely seek out other Mama Shelter places in other cities, we loved our stay
Stayed 3 nights in May 2024
Response from FO Team on 15 May 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located near a couple of metro stations, the hotel is great. It's very nice inside and the rooms are lovely (and a pretty standard size for Europe). It's also very quiet.
Stayed 6 nights in May 2024
Response from André Gil on 10 May 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just returned from a 3 night stay at Mama Shelter Lisboa, we loved everything about it! The hotel is cool and funky, the staff are lovely and the pizzas in the restaurant are amazing. We had a small Mama and it was plenty big enough for us, it was clean and quiet. The location is near to Rato station, a very easy 5 min walk. I would highly recommend staying at this hotel.
Stayed 3 nights in May 2024
Response from André Gil on 10 May 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unique. Lively bar and rooftop
Stayed 1 night in May 2024
Response from André Gil on 10 May 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service
This property is obviously a work of love; quirky, fun, lean and staff is amazing! Food fantastic in restaurant. 3 blocks away from Ho/Ho bus terminal. It is a bit off the beaten path but great! Checkin and checkout was efficient. Would definitely visit again!
Stayed 2 nights in Apr 2024
Response from FO Team on 5 May 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic visit while vacationing in Lisbon!!
Stayed 5 nights in Apr 2024
Response from FO Team on 5 May 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Todd Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Mama Shelter were really great. Warm, welcoming and accommodating! They even helped us out when we had brought the wrong plug adapters. The Mama Medium rooms were great, big and comfortable. Only thing I’d say was the air con was a tad noisy and the door to the toilet was very thin and not very “sound proof” so you have to be very comfortable with who you’re sharing with! The roof top bar was our main highlight! I wish my garden could look like that.
Stayed 4 nights in Apr 2024
Response from FO Team on 5 May 2024
Olá Todd!Thank you kindly for your feedback following your stay in Mama Lisboa 3We are super happy to hear that you have spent an overall good stay with us, we will share your words with the rest of the team!We'll be waiting for your return!Mama 3 You

8/10 Good

Zeline, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Mama Shelter for 5 night. The location is very close to the city center. You can walk from the hotel to various restaurants and historic sites. We were able to view the Marques Pombal statue from our room. Our room was spacious for 2.
Stayed 5 nights in Apr 2024
Response from Mama on 30 Apr 2024
Dear Zeline,We very much appreciate your comments regarding your stay at the Mama Shelter Lisbon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mama

10/10 Excellent

Taiwan, Drexel Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, staff is attentive, helpful, and friendly. Dinning room is cozy and food options are great. Loved the breakfast menu and the pizzas cooked in the exposed brick oven and evening DJ. The rooftop bar is fun and the view is great. I was also greatly surprised by Mama’s detail for my birthday, cake and fruit. Thank you Mama.
Stayed 7 nights in Apr 2024
Response from Mama on 30 Apr 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Ariana, Aloha

Liked: Cleanliness, staff & service, property conditions & facilities
Fun atmosphere
Stayed 2 nights in Apr 2024
Response from Mama on 30 Apr 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Mama on 22 May 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous vibes, really nice aesthetic. Fun but classy hotel.
Stayed 2 nights in Apr 2024
Response from Mama on 23 Apr 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Akinwale

Stayed 1 night in Apr 2024
Response from FO Team on 15 May 2024
Wow! Thank you for this amazing score! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Steven Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly can’t rate this hotel highly enough. Staff are super friendly and the breakfast very satisfying. Roof top has super views with a bar and comfortable seating. The room was so so comfortable and clean. One last recommendation - try their pizzas. They are delicious.
Stayed 5 nights in Mar 2024
Response from Mama on 15 Apr 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

maurilio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 5 nights in Mar 2024
Response from Mama on 29 Mar 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trendy hotel but tiny room
Stayed 1 night in Mar 2024
Response from Mama on 29 Mar 2024
On behalf of the entire team, thank you for taking the time to write this review / answers this questionnaire, following to your recent visit to Mama Shelter Lisboa. We are pleased to know that you enjoyed our Hotel! Next time we suggest to book the large room as the room you had was already one of the biggest inside the middle category.Mama Loves You and she can't wait to welcome you back very soon! 3

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked having the restaurant which served pizza. Liked toiletries. Comfortable bed. Loud pounding until around 01:30. Hallways had a strange odor. Liked needing a key card for elevator.
Stayed 1 night in Mar 2024
Response from Mama on 26 Mar 2024
Dear Susan,We very much appreciate your comments regarding your stay at Mama Shelter Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Jessica Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely vibe to the hotel and rooftop bar was great with a dj and incredible strawberry daiquiris! Bed was probably the comfiest I have ever slept in and the shower was amazing! Didn’t want to leave! All staff were very friendly and helpful :)
Stayed 3 nights in Mar 2024
Response from Mama on 26 Mar 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Paul Bradley Pritchard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I stayed at Mama Shelter for our anniversary trip to Lisbon, and wow wow wow! Such a lovely hotel filled with lovely staff. We were given extra drinks vouchers for our special trip, and found a very tasty dessert plate wishing us a happy anniversary in our room at check in. Such a personable experience. Everything about our stay was fantastic, and we couldn't recommend Mama Shelter Lisbon enough. We have already told friends to visit the restaurant/roof top bar when they visit in May. Mama loves us, and we love Mama!
Stayed 5 nights in Mar 2024
Response from Mama on 26 Mar 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

8/10 Good

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Nice area, easy for the metro. But the walls are paper thin and other residents aren’t so considerate - I was situated next to a big group of young Americans who thought it was ok to chat right outside my door from 12-3am.
Stayed 4 nights in Mar 2024
Response from Mama on 26 Mar 2024
Dear Laura,We very much appreciate your comments regarding your stay at Mama Shelter Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Dresda Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful and went out of their way to assist us. The bar and restaurant were beautifully decorated and quirky. They were quiet in the morning, but very lively in the evening.
Stayed 3 nights in Mar 2024
Response from FO Team on 12 Mar 2024
Dear Victoria,Thank you kindly for taking the time to share your experience with us!Mama will share your feedback with the team who'll be thrilled to learn all the good things you had to say about us.Mama 3 You and we wish to see you again soon!

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky, well kept. Staff on the whole excellent, particularly reception. Housekeeping a bit hit and miss.
Stayed 4 nights in Mar 2024
Response from Mama on 11 Mar 2024
Dear Julie,Thank you for taking the time to leave your feedback following your recent stay in Mama Lisboa!We will share your words with the team that will surely be thrilled to learn about your pleasant stay.We will also see with the Housekeeping team to ameliorate our service and to prevent similar situations do happen to other guests.We hope to have you in the near future.Mama 3 You

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Mama’s was an absolute lovely experience - my partner and I arrived earlier than check in due to an early flight and the staff kindly took our bags so we could grab something to eat and managed to get a room ready for us before our planned check in time without us asking, which was so kind. The bathroom was spotless and the room was fresh and clean (I have anxiety around cleanliness and I slept and washed with comfort here). Two metro stations are within a 5ish min walking distance and the 28 tram is a 20ish min walk to either side of the line. Everywhere is pretty walkable from here and there are some incredible restaurants nearby - mamas pizza is pretty top tier though!! I’ll definitely be staying at mama hotels on future trips. The only thing I’d flag is that during rush hour you can hear a bit of traffic outside but it’s not that big of a deal - you’ll find that anywhere in a big city. Defo a good value for money hotel and such a great vibe for my trip.
Stayed 6 nights in Feb 2024
Response from Mama on 26 Feb 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

6/10 Okay

stefano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from FO Team on 20 Feb 2024
Dear Stefano,Thank you for taking the time to share your experience with us.We're sad that your stay did not meet your expectations, if you wish to share with us any more details to what could have gone better we are all ears.We hope you still want to give us another shot to have the best Mama Stay possible.Sincerely,

10/10 Excellent

Jose Maria Jeffrey Uy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very big Thank you to all very helpful, wonderful, lively Front desk staffs!
Stayed 4 nights in Feb 2024
Response from FO Team on 20 Feb 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

6/10 Okay

Alexandra Dora

Liked: Cleanliness
Disliked: Property conditions & facilities
Unfortunately on arrival the room allocating card machine wasn’t working properly, then the room toilet flush wasn’t cutting off, not the best start but the staff moved us to another room when we asked and provided complementary drinks. Sadly the new room had water bloat from what we presume is a leaky roof into the wall paint work on the bathroom wall and outside our room a little damp patch of carpet. At the end of our stay we found ants across the bedroom carpet and across our stuff, coming from by the window. Baring in mind there were no opening windows, but next to roof terrace so a crack/broken seal somewhere? Which we let the hotel staff know. Real positives were that the room was quiet, no slamming doors late at night, the TV was large and well placed and had plenty for English language options with new and old movies for all ages and the beds comfortable and adjustable quiet air-con. The restaurant downstairs has a lovely vibe, attentive bar staff and the theming is fun. The hotel is also only 5 min walk from Metro Station Rato and a supermarket across the street which is handy as you have a fridge in your room.
Stayed 4 nights in Feb 2024
Response from André Gil on 15 Feb 2024
Hello Alexandra,Thank you for your feedback! This is being handled directly with you through your personal email :) Kind regards,

10/10 Excellent

Abhilash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about the property is the staff. Very friendly and helpful. They even got me a surprise birthday cake. I wasnt expecting that. The lady who checked us in brilliant. The property in itself very unique and beautiful. Good breakfast , great ambience in the bar and restaurant too. Highly recommend this place.
Stayed 3 nights in Feb 2024
Response from Mama on 11 Feb 2024
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Deborah, Chicago

Stayed 5 nights in Jan 2024
Response from Mama on 2 Feb 2024
Wow! Thank you for this amazing score! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

OLIVERA

Stayed 5 nights in Dec 2023
Response from Mama on 2 Feb 2024
Wow! Thank you for this amazing score! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Pui Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room looks neat, new, and modern. It's not very large but spacious enough for a big suitcase. The bed is incredibly comfortable, truly deserving of a five-star rating. Housekeeping comes daily. My room is remarkably quiet, and, of course, well-darkened so I'm not disturbed by light. The shower has a powerful and well-tempered head. They only provide soaps in the bathroom. You can watch Netflix or TV shows via AirPlay or Chromecast. There's a temperature controller with a minimum setting of 18 degrees. I wonder if it's cool enough in the summer. In the hallway, there's a certain sewer smell. I am very satisfied with the service and friendliness of the staff there. The pizza at the restaurant is highly recommended. Many attractions are within walking distance. Bus stops, the metro, and two supermarkets are within walking distance. All in all, I find this hotel worth a repeat visit.
Stayed 5 nights in Dec 2023
Response from Mama on 27 Dec 2023
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Yunus

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and good hotel. Restaurant was also so good. With a dj I enjoyed Friday evening 😊
Stayed 3 nights in Dec 2023
Response from Mama on 27 Dec 2023
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Jeffrey, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, clean room, checked in early from an early arriving international flight and Margarida was awesome to let me know when my room was ready so I could get some rest. Breakfast was good and lunch was great! Was travelling alone and would very much recommend Mama Shelter to anyone. Only negative was a false fire alarm LOL
Stayed 3 nights in Dec 2023
Response from Mama on 27 Dec 2023
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

8/10 Good

erika

Travelled with partner
Liked: Staff & service
It's a quirky hotel close to metro stop, and 30 mins walking to old town. Breakfast was excellent. Receptionists are friendly and helpful. We stayed in a small Mama room, it could be quite noisy if you open the patio door to have fresh air instead of having the aircon on all the time.
Stayed 4 nights in Dec 2023
Response from Mama on 27 Dec 2023
On behalf of the entire team, thank you for taking the time to write this review, following to your recent visit to Mama Shelter Lisboa. We are pleased to know that you enjoyed a great experience! Mama Loves You and she can't wait to welcome you back very soon! 3

8/10 Good

Robert John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how quirky Mama Shelter was, especially the Star Wars masks in the room😁. Staff was friendly and the hotel bar is actually fun.
Stayed 5 nights in Dec 2023
Response from Mama on 27 Dec 2023
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Charles

Stayed 5 nights in Dec 2023
Response from Mama on 27 Dec 2023
Wow! Thank you for this amazing score! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Stephen Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location beyween two underground stations and only a 15 minute walk to the centre of Lisbon. Breakfast was amazing - one of the best for a long time. Room was quirky and staff friendly.
Stayed 2 nights in Nov 2023
Response from Mama on 27 Dec 2023
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute hotel, very clean, staff were super friendly.
Stayed 5 nights in Nov 2023
Response from Mama on 30 Nov 2023
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

2/10 Terrible

FRANCIS

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I had to wait to use the room on my second visit Room cleaning was very late around 6 pm Front desk staff not empathetic Obviously not enough staff No shampoo in bath Rooms very small
Stayed 2 nights in Nov 2023

10/10 Excellent

Manijeh

Liked: Cleanliness, amenities, property conditions & facilities
Every thing was good thank you Thank you Expedia
Stayed 7 nights in Nov 2023
Response from FO Team on 25 Nov 2023
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Franky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, thanks to Margarita for being so helpful and lovely and the rest of the team member. I really love the hotel. My only issue was with parking, I had to pay €75 for 3 nights in some private parking at 15 mn walk to the hotel. Otherwise great experience ❤️
Stayed 5 nights in Nov 2023
Response from FO Team on 25 Nov 2023
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aimed at a younger clientele, hopping restaurant and bar by night, very attentive front desk staff, worth signing up for the inclusive breakfast option.
Stayed 5 nights in Nov 2023
Response from FO Team on 25 Nov 2023
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3

10/10 Excellent

Yossera

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the restaurant!
Stayed 4 nights in Nov 2023
Response from FO Team on 25 Nov 2023
Wow! Thank you for this amazing comment! Mama Loves You! 3

10/10 Excellent

FRANCIS

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and comfortable
Stayed 2 nights in Nov 2023
Response from FO Team on 13 Nov 2023
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! 3