Verified review
4/10 Poor
Stacey
22 Sept 2026
Disliked: Cleanliness, check-in, communication, listing accuracy
Unfortunately, our stay was disappointing. Check-in was inconvenient as we had to pick up the key from the company’s head office and then travel separately to the apartment. This was not made clear when booking and resulted in additional transportation costs and time.
Communication was also poor initially. We contacted the hosts through Expedia but received no response. They only reached out a few days before our stay to confirm the reservation, which was when we finally obtained a phone number and were able to communicate through WhatsApp.
The biggest concern was the condition of the apartment. It did not reflect the photos in the listing. The space felt very dirty, had visible mold, and smelled strongly of mildew. Ventilation was poor, and the apartment felt extremely humid and stuffy. We had to keep the windows open throughout the day just to improve the airflow. Because of the cleanliness and air quality, we did not feel comfortable spending much time there and mainly used the apartment to sleep and store our belongings.
The main positive was the location. It was very close to Rossio Square, conveniently located for exploring Lisbon, and near a Continente grocery store.
Overall, the location was excellent, but the cleanliness, air quality, misleading photos, communication, and check-in process significantly affected our stay.
Stayed 4 nights in Sep 2026