8/10 Good
Alla, Brooklyn
30 May 2024
Liked: Property conditions & facilities
The property is in good location and good condition. However, there is no housekeeping though the description and receipt stated that it was included. The owner argued it means only cleaning when we leave. We do not mind cleaning after ourselves, but we need to dispose the garbage, especially in the hot days (and the owner requests to switch off the AC when we are not in the apartment, which means it is unsanitary to leave the garbage in the apartment). Our calls to Expedia did not help as they say the apartment is booked through VRBO though we booked on Expedia). Be very careful with renting an apartment, as the owners want to rent the apartment to you and forget about you and your needs. There is no washing machine, and they gave us four big towels and two small for two people for five days four nights. We had to contact the owner many time to request the garbage to be picked up and clean towels to be delivered ( the place where he said to deposit the garbage cannot be opened without a key which he did not leave to us). Finally, after a lot of negotiations with Expedia and the owner, on the fourth day somebody picked up the garbage and delivered clean towels. For safety reasons, the conditions of housekeeping should be clear and the garbage should be picked up daily.
Alla
Stayed 4 nights in May 2024