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Reviews of The Pessoa

The Pessoa
Rua Trindade 1, Lisbon

Reviews

8.6

Excellent

Rating 10 - Excellent. 41 out of 74 reviews" "
Rating 8 - Good. 20 out of 74 reviews" "
Rating 6 - Okay. 9 out of 74 reviews" "
Rating 4 - Poor. 1 out of 74 reviews" "
Rating 2 - Terrible. 3 out of 74 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Mary Kay

Travelled with partner
Disliked: Staff & service
Great location but an odd hotel. It does not have 24/7 front desk, it does not have a front desk. Manager met us and never saw him again. Odd decorations which make sense for theme but also dusty and a odd smell. The location was very nice. Loud at night but we liked the activity in the area so that was fine. Bed uncomfortable. Was on a slant, yes old building but could just have put something under the bottom of the bed to even it out. Pillows very small. Place was ok but can do better in the area
Stayed 2 nights in Oct 2023
Response from The Pessoa Coterie on 2 Nov 2023
Dear guest, We are sorry that your special needs were not met and that you did not understand the concept, as you realized this is not and will never be an ordinary tourist accommodation with associated vulgarities, we work to ensure that our guests have a good experience in the city and with special attention to the place where they spend the night, after all, sleeping in the same house/room where Fernando Pessoa lived cannot be a mere hotel room, but of course not everyone knows it, "it's just an icon of the city of Lisbon". We are sure that now you have learned something about Lisbon or not... in any case, of course there are many other common accommodations in this neighborhood which is the most expensive in Lisbon and has many options at triple the price you paid, in short, options,

2/10 Terrible

Khadija

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very disappointed! This place worth $30 a night. We booked this hotel for 5 nights and it was the worst experience. The place smells so bad, toilet not flushing, shower drain is not working, the water and the lights keep turning off like you are in public washroom . No housekeeping, no front desk, they empty our garbage once never change our sheets for 6 days.
Stayed 5 nights in Jul 2022
Response from The Pessoa on 14 Jul 2022
Dear guest, We appreciate your comment and we are sorry that this was your opinion, but we do not tidy/clean the room daily and when it is not tidy with regard to guests' personal belongings we obviously do not. As for the rest, we were within reach of a simple contact, as was done by having Wi-fi on one device and not on another, as it was our problem, anyway...! The Pessoa Coterie

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended! My wife and I had a wonderful stay at The Pessoa. Will book again when returning to Lisbon.
Stayed 4 nights in Jun 2022
Response from The Pessoa Coterie on 23 Jun 2022
Thank you for staying with us on your visit to Lisbon and for enjoying your stay,

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for 2
We loved our stay at the Pessoa! Henrique was a warm and generous host who welcomed us with open arms. I would happily stay here again. The location is perfect for anyone who would like to stay in walking distance from the historical center and is near all public transport.
Stayed 2 nights in Dec 2021

10/10 Excellent

Cynthia

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Location
Good central location if you don’t mind a little noise in the evenings as it’s located in the older part of San Sebastián Our room had a small balcony that opened onto a busy area but once closed the noise wasn’t too bad. Short walking distance to bars restaurants & beach Our space was clean, walk-in shower with curtain, good water pressure, WiFi worked well The Manager | Owner was helpful & cheery Good place for couples
Stayed 3 nights in Jun 2019

8/10 Good

Anna

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

8/10 Good

Thomas, sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully Different
A wonderful "quirky" place...loved it ! And in the middle of all the action......fab restaurants etc... We took the Superior room with the en-suite, and to be honest we looked at the shared WC facilities and they looked very acceptable to. Very recommended.
Stayed 3 nights in Oct 2018
Response from Henrique on 9 Oct 2018
Dear Thomas, Thank you for your comment and for having staying with us, we hope see you again, The Pessoa team

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would highly recommend staying here. Excellent room with a balcony overlooking the square where music plays almost every evening (we stayed in the ensuite room). Such a great atmosphere and the room was decorated and maintained to a high standard. Service was great and host very friendly and welcoming. In a great location close to bars, restaurants, shops and attractions. Breakfast in a bakery a few doors up the road was delicious. Would definitely recommend if you want to stay somewhere with character, in the heart of the city.
Stayed 5 nights in Sep 2018
Response from Henrique on 2 Oct 2018
Dear Charles, Thanks for your comment and for having to stay with us, hope to see you again, Best

8/10 Good

Lloyd, Anchorage, AK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting host. Interesting history. Excellent location.
Stayed 2 nights in Sep 2018
Response from Henrique on 23 Sept 2018
Dear guest, Many thanks for having to stay with us and for your commentary, All best,

10/10 Excellent

Verified traveller

Excellent staff and beautiful guest house
Excellent, friendly, safe, Awesome!! Private rooms and 3 shared restrooms in hallway. Kitchen with tv, fridge, coffee, tv, tables, etc. Great staff meet us early in morning to hold our bags. Beautiful decor spacious rooms. Only negative thing is loud party people walking around at night because of great location.
Stayed 2 nights in Sep 2018
Response from Henrique on 12 Sept 2018
Many thanks for staying with us!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique Lisbon city center hotel, modern interior
The Pessoa is a unique hotel in the middle of Lisbon. The location is amazing - walkable to any central location. I loved the modern and chique interior design and the historical connection to the Lisbon based author. The manager kindly stayed up until 1AM to meet me after a delayed flight. The room was very comfortable. The shared bathroom was clean and there were no issues at all in terms of overlapping with the other guests.
Stayed 3 nights in Jul 2018
Response from Henrique Martinho on 25 Jul 2018
Dear Daniel, Thanks, we are very satisfied for having liked staying with us, All best, The Pessoa team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent bed. Slept great despite some noise from the street. Shared bathroom not a problem at all. Good location!
Stayed 2 nights in Jun 2018
Response from Henrique on 22 Jun 2018
Dear guest, Thanks for your comment. The Pessoa team

8/10 Good

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2018
Response from Martinho on 30 May 2018
Thanks for your comment! The Pessoa team

6/10 Okay

helena

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
great location, amazing decorations, but shared bathrooms in such a nice place?
Stayed 2 nights in May 2018
Response from Henrique on 1 Jun 2018
Dear Helena, Thank you very much for your comment, we are pleased that you enjoyed it, although you do not understand what the surprise of the shared bathroom, after all it was the room you reserved, we also have private bathroom, a litle more expensive, All The best, The Pessoa team

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Unique - loved it!
Fabulous place - quirky but really interesting and location couldn't me cuter or more Lisbon! It is only a b&b so no 24 hour access although whenever we needed something Henrike was always right there and the breakfast cafe next door = really good!
Response from Henrique on 14 May 2018
Dear Carl, Many thanks for your comment, we are always satisfied when our guests also staying, Until forever, The Pessoa Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, unique hotel in heart of city
Great hotel with lots of character + history. Excellent location + wonderful, welcoming staff. Would highly recommend if you want a memorable and unique place to stay!
Stayed 2 nights in Jan 2018
Response from The Pessoa on 22 Jan 2018
Dear guest, Thank you so much, we work hard to offer the best experience possible in our especial house! All best, The Pessoa team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Character hotel close to amenities
Waited a bit for someone to open the door for us, we're told by the next door shop that the main entrance is on the other side and we went around. Finally we were able to get in when we went back on the side street.
Stayed 2 nights in Oct 2017
Response from Henrique on 5 Nov 2017
Dear guest, thank you for you comment, The Pessoa team

8/10 Good

Antonio, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cozy interesting place to stay
Very attentive staff, passionate about historical place, great location. Except for the condition of having to share the restroom, our room was very comfortable, as well as the whole place.
Stayed 2 nights in Oct 2017
Response from Henrique on 5 Nov 2017
Dear Antonio, thank you for your comment, The Pessoa team

10/10 Excellent

Dan, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely characterful guesthouse.
The Pessoa is a charming guesthouse in central Lisbon. The history of the house is interesting, the decor is wacky and the location is superb. The staff were friendly and responsive.
Stayed 6 nights in Sep 2017
Response from The Pessoa on 22 Oct 2017
Dear Dan, Thanks for your comment and for staying with us! The Pessoa team

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky guest house in historic Lisbon.
Quirky guest house in fabulous location. Historical building former home of Author Pessoa. Very comfortable. Shared bathrooms.
Stayed 3 nights in May 2017
Response from Henrique on 5 Nov 2017
Dear Patrick, thank you for your comment, The Pessoa team

2/10 Terrible

Alex K., Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
this was a disaster
We got here from United States and the first night we were told they had overbooked so they sent us to a different Hotel. That is not where all the trouble started, when we checked into our so-called guest room the next day, we realized and we felt as if we had checked into a 7-Eleven style restroom and sink. We had a problem with the shower drainage so we had to open the water halfway. It was hot in the room and there's no AC system in this place and the only option you have is a ceiling fan. Rooms are next to a major street so leaving the windows open was not an option.
Stayed 3 nights in Sep 2017
Response from Henrique on 17 Sept 2017
Dear guest, we regret that your experience has been so unfortunate, especially by overbooking and from now on our apologies for such, although unlike most who stay in this historic and unique room where our great poet and writer Fernando Pessoa lived, it is not a vulgar hotel room, nor ever will be, although with some more common amenities. We understand that this experience will not please everyone, but we can not and do not want to discourage the spirit of this house in exchange for vulgarity. The Pessoa team

10/10 Excellent

Glenn, White Plains, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise and excellent value
I spent three nights at Pessoa Guest House in Lisbon, Portugal. I had never stayed in a guest house before and was a bit wary of having to share a bathroom with other guests. The proprietor, Henrique, communicated with me by email before my stay (to answer my questions) and greeted me the night I arrived. This place is great! My room was huge and beautifully decorated and every day it was cleaned and tidied ... as good or better than any hotel would do. You get a breakfast voucher (for a lovely place on the same street) and are offered a shot glass of Madeira wine when you pass thru the reception area. There is street noise at night but Henrique provides ear plugs to attenuate those sounds. Another huge benefit of staying at the Pessoa is the Chiado neighborhood. There are some great restaurants and bars within a ten minute walk (some within a two minute walk). As for the shower and toilet rooms, both were in excellent working order and clean. In summary, for a unique, artistically themed (with the famous Fernando Pessoa in mind) and very reasonably priced lodging experience, definitely try the Pessoa Guest House!
Stayed 3 nights in Sep 2017
Response from The Pessoa on 22 Oct 2017
Dear Glenn, Thanks for your comment, you really understand our mission, Hope see you again, The Pesso team

6/10 Okay

Kasey

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent - great location
Great place to stay for a few days. Unusual, friendly and comfortable place with lovely rooms and excellent facilities in a really convenient location. Nice lounge/ coffee area overlooking the old square and museum. Excellent. Only slight drawback is that the big rooms do not have en-suite, and it would be difficult (or impossible) to install that. Overall, a really good place to stay. Station just down the road.
Stayed 4 nights in Jul 2017

10/10 Excellent

Luis Fabiano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
This place is really great! I was sold only by the reviews and pictures. Didn't regret at all. Rooms are comfy, stylish and very clean. The shared bathrooms are always clean. Staff is very friendly, easy check in/out. Location is perfect, in the middle of everything at Bairro Chiado and two blocks to Bairro Alto where is the best night life of Lisbon.
Stayed 3 nights in Jun 2017
Response from Henrique on 30 Jun 2017
Dear Luis, Thank you for your comment, are always a pleasure receive people understand the story of this house, more than a ordinary hotel, is living Lisbon inside is story, All the best, The Pessoa team

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Pessoa is a great value find in Carmo
The room has a great location near Largo do Carmo. The building is a treat, very unique - Fernando Pessoa lived here for 4 years! His room is the executive suite, which we did not stay in but the rooms are all uniquely decorated. No ensuite bathrooms, just make sure you know what to expect. Shower wasn't great but it was fine. Breakfast included and was small but quite good typically Portuguese (pastel de nata with espresso and orange juice) at a very snazzy bakery next door. Overall would stay again, good value if you want a place that's a bit nicer and more private than a hostel but don't want to fork up for a hotel room in this area.
Stayed 1 night in Jun 2017
Response from Henrique on 30 Jun 2017
Dear Kevin, Thank you for your comment, we are always improving, next visit will notice the difference, Until forever The Pessoa team

8/10 Good

Jurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Very nice stay. We were a group of friends who had booked together, but from different countries. That seemed to confuse the management a bit. They almost seemed stressed. But in the end it all worked out well. Very nice location and well kept place. Nice that they added a bit of history to it all with Pessoa and his history. Great stay!
Response from General Manager on 8 Dec 2016
Dear guest, thank you for your comment, we stay very happy when our guest also like the experience of Lisbon with us, All the best! Henrique The Pessoa

8/10 Good

beata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
unique, fun and very clean hotel
The owners are warm, charming and very helpful. Pessoa suite was very unique with lively view of the square through French doors. Great breakfast included just a few doors down. Lovely historic location but they do provide ear plugs for its liveliness on warm nights.
Response from General Manager on 18 Oct 2016
Dear guest, Thank you for your comment, we are glad to have enjoyed the experience of having been with us on your visit to Lisbon, will always be welcome, all the best, The Pessoa Team

8/10 Good

Mick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully decorated and great location and value
The small, 6 room guesthouse is very quirkily decorated..Eric and Grace, the proprietors, could not have been nicer or more helpful.
Response from General Manager on 17 Oct 2016
Dear guest, we appreciate your feedback, we are delighted to have enjoyed stay with us on your visit to Lisbon, will always be a pleasure to welcome them again, we are still improve to be a great experience, All the best! Henrique

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay in Lisbon!
We loved this place. The decor is unique. The room was spotless and our balcony overlooked a wonderful little park, with outdoor dining. Shopping if all kinds was nearby. And museums were close as well.
Response from General Manager on 9 Oct 2016
Dear guest, Thank you for your comment, we are always very happy when our guests are also, will always be a pleasure to welcome them again, All the best, The Pessoa team

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond Accomodation..An Experience
Wonderful 'experience'--an immersion into the world of the Portguese poet Pessoa. Comfortable, well appointed with shared WC and showers (well designed), perfect location for touring Lisboa. Henrique, Grace and daughter Barbara were very warm and accommodating.
Response from General Manager on 5 Oct 2016
Dear guest, We thank your comment, we were very glad when our guests are also, in fact this is a unique experience in Lisbon, Lisbon know from this house is the living the soul of Lisbon, All the best, The Pessoa team

10/10 Excellent

Karen, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely time at an artsy hotel
My stay here was amazing. My husband and I were very impressed with the level of service provided by the owner. He offered to assist us anyway he could. First we were traveling with a 4 year old and asked if it would be alright if we checked in earlier no issues there. Then we lost our converter for power and he was kind enough to go get us one to borrow. Overall we loved out visit there. The location was perfect, the design of the rooms was creative and comfy. Would definitely recommend anyone to stay here. The price you pay and experience you get is worth it in itself:)
Response from General Manager on 10 Sept 2016
Dear guest, Thank you for your comment, we were very happy when our guests are satisfied, always look for solutions and we do our best to that stay of our guests is a pleasant experience in this historic place, All the best, The Pessoa team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room and location
Very nice place in a great location! We really loved the room - very spacious and nicely decorated. Kitchen has tea, coffee and water. Wifi works great. Bathroom and shower are shared but quite nice nonetheless. Highly recommended especially taking into consideration value for money.
Response from General Manager on 30 Aug 2016
Dear Customer, thank you for your comment, we are very pleased that your stay with us was a pleasant experience, all the best, Henrique

8/10 Good

Fromsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Formidable
Un endroit fantastique, vous entrez dans l univers du poete. Toute la decoration faite avec goût vous invite à vous plonger dans la decouverte de Pessoa. Henrique, l hôte de ces lieux, est chaleureux, discret et plein de bons conseils pour "vivre" Lisbonne. Nous reviendrons avec plaisir car il reste tant de choses à voir et à revoir.
Stayed 3 nights in Jun 2022
Response from The Pessoa Coterie on 23 Jun 2022
Merci de rester avec nous lors de votre visite à Lisbonne et d'avoir apprécié votre séjour,

8/10 Good

Jean-François

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gaieté
Très belle ville Lisbonne. Le temps est favorable en novembre 21 degrés. Beaucoup de choses à voir et de bons restaurants
Stayed 4 nights in Nov 2021

10/10 Excellent

nis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

10/10 Excellent

julio cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vale a pena ficar no The Pessoa
Simpatia do Henrique ao nos receber. Lugar muito bom!!
Stayed 1 night in Jun 2019

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
S'inviter chez Pessoa
Ce fut notre première fois à Lisbonne dans ce chouette quartier "Baixa-Chiado". L'occasion d'être immergé dans l'ambiance festive lisboète mais surtout celle du grand poète Fernando Pessoa. Puisqu'une fois dans ce guesthouse, nous ne sommes plus des touristes mais nous devenons des hétéronymes (cf. ses oeuvres, ses écrits). Le lieu est chaleureux et décoré avec goût. Et des espaces communs bien fournis. Proche de toute commodités et des visites incontournables à pied ainsi que de tous les bons resto et les succulentes pâtisseries. Henrique a été au petit soin et disponible en cas de besoin. Nous sommes ravis de ce petit séjour, si court qu'il nous en reste tant à explorer et admirer. Seul petit bémol, le bruit jusque tard venant de la rue.
Stayed 4 nights in May 2019

6/10 Okay

Verified traveller

Disliked: Room comfort
Unique place but serious street noise
The worst thing is the street noise until 2,3 AM. Could't sleep al all. The outside is uphill one-way street, serious tire and engine noise. At the same time, drunk people make nosie until 3 AM. A location to metro and train station is good.
Stayed 4 nights in May 2019

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sonho de guesthouse
Excelente , tivemos checkin antecipado , up grade no quarto . Hotel e lindo , super aconchegante, o proprietário Henrique e atencioso e cortes , disponibiliza água , chá e café , gratuito . Localização excelente . Para quem ama Fernando pessoa e imperdível . Roupas de cama macias . Eu gostaria de ter ficado mais tempo . Somente o chuveiro que é desagradável , um sistema de alerta para sair água ... mas nada que atrapalhou nossa estadia .
Stayed 1 night in May 2019
Response from Henrique on 18 May 2019
Cara Priscila, Agradecemos o seu comentário, estamos muito satisfeitos por ter gostado da experiência de ter ficado connosco, esperamos recebê-los noutra visita a Lisboa, The Pessoa team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Henrique on 9 May 2019
Dear Traveler The Pessoa and team say thanks, come back always.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019
Response from Henrique on 20 Apr 2019
Dear Traveler The Pessoa and team says thanks, come back always.

10/10 Excellent

Saskia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Henrique on 12 Apr 2019
Dear guest, The Pessoa says thanks for having to stay with us and understand our special house, All the best, The Pessoa team

10/10 Excellent

F.M., NRW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die "etwas" andere Unterkunft hat uns hervorragend gefallen.
Stayed 4 nights in Mar 2019
Response from Henrique on 9 Apr 2019
Dear guest, The Pessoa says thanks for having to stay with us and understand our special house, All the best, The Pessoa team

8/10 Good

Butrint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Henrique on 3 Jan 2019
Dear Butrint, we are delighted to know that your experience at with us l was good. Thanks for sharing your comments and we look forward to welcoming you back in a near future. The Pessoa team

10/10 Excellent

Flávio Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi ótimo! O prédio foi moradia do poeta Fernando Pessoa. Fomos muito bem atendidos por Henrique. Tudo perfeito! Riqueza de detalhes na decoração.
Stayed 3 nights in Nov 2018
Response from Henrique on 26 Nov 2018
Obrigado Flávio, ficamos muito satisfeitos quando os nossos hóspedes também apreciam fazerem parte da história desta casa, Até sempre, The Pessoa team