Royal Suite

Reviews of Verride Palácio Santa Catarina

5 out of 5
Verride Palácio Santa Catarina
Rua de Santa Catarina 1, Lisbon

Reviews

9.4

Exceptional

Rating 10 - Excellent. 59 out of 75 reviews" "
Rating 8 - Good. 8 out of 75 reviews" "
Rating 6 - Okay. 6 out of 75 reviews" "
Rating 4 - Poor. 2 out of 75 reviews" "
Rating 2 - Terrible. 0 out of 75 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Stayed 2 nights in Oct 2023
Response from Teresa Guimarães - General Manager on 22 Oct 2023
Dear Mr. Richard,Good afternoon from all Verride Family.Thank you for taking the time to give us your amazing feedback.It was a pleasure to be your home, far from home in Lisbon and we look forward to welcoming you back soon!Best regards,Teresa Guimarães - General Manager

10/10 Excellent

Neill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Teresa Guimarães - General Manager on 12 Oct 2023
Dear Neil,Good morning from sunny Lisbon.Thank you for taking the time to give us your feedback.We hope to have the pleasure to welcome you back soon!Best regards,Teresa Guimarães - General Manager

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel decision in Lisbon
Probably the best decision you could make a visiting Lisbon would be to stay here. Really nice location and amazing staff. Thank you Paulo, Jeorge,Liuz and the rest of the staff there, they really make the place perfect.
Stayed 1 night in Aug 2023
Response from Verride Family on 15 Aug 2023
Dear Mr. Marc,Our Family appreciates your lovely feedback.It would be our utmost pleasure to welcome you again soon!Wishes for a great day.Best regards,Verride Family

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with incredibly attentive staff, and a beautiful view from the rooftop bar. Highly recommend, would stay again. Jorge add to the rest of the front desk staff helped us in so many ways.
Stayed 3 nights in Aug 2023
Response from Verride Family on 14 Aug 2023
Dear Mr. Marc,Good morning from sunny Lisbon!Thank you for sharing your lovely feedback.It would be our utmost pleasure to welcome you again soon.Wishes for a great day.Best regards,Verride Family

10/10 Excellent

Koichiro, New York

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel and room and rooftop bar!!! Amazing!
Stayed 1 night in Jun 2023
Response from Teresa Guimarães - General Manager on 11 Jul 2023
Dear Mr. Koichiro,Good afternoon from all Verride Family.Thank you so much for taking the time to give us your amazing feedback.We are delighted that your entire stay at our Palace was amazing, and we truly hope to see you again soon!Best regards,Teresa Guimarães - General Manager

10/10 Excellent

Sheila

Stayed 3 nights in Jun 2023
Response from Teresa Guimarães - General Manager on 23 Jun 2023
Dear Ms. Julie,Good morning from all Verride Family.Thank you for your feedback.We hope to have the pleasure to welcome you back soon!Best regards,Teresa Guimarães - General Manager

10/10 Excellent

Julie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredible. The architecture and design is incredible. The location is amazing. This was our third stay and I couldn’t love it more.
Stayed 3 nights in Jun 2023
Response from Teresa Guimarães - General Manager on 23 Jun 2023
Dear Ms. Julie,Good morning from all Verride Family.Thank you for the kindest feedback.We are delighted you have chosen our Palace as your home far from home, here in Lisbon.Our Family works hard every day to provide a unique and memorable experience, and there is no better feedback than seeing our guests return!We genuinely hope to have the pleasure to see you again soon.Best regards,Teresa Guimarães - General Manager

10/10 Excellent

mark, rome

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was beyond excellent. Their effort and friendliness was more than you would expect at a five star hotel. Daniel at the desk had great recommendations on where to go and where to eat. Thank you Daniel
Stayed 2 nights in Apr 2023
Response from Teresa Guimarães - General Manager on 11 Apr 2023
Dear Mr. Mark,Good afternoon from all Verride Family.Thank you for taking the time to give us your amazing feedback.At our Palace, we work hard every day to make our guests feel at home, far from home, therefore it is delightful to know that your experience with us was excellent.We will inform Daniel of your kind words and look forward to welcoming you back!Best regards,Teresa Guimarães - General Manager

10/10 Excellent

Sami

Travelled with family
Liked: Cleanliness, property conditions & facilities
This hotel is outstanding! If you’re looking to feel like royalty, look no further, you found the right palace .
Stayed 3 nights in Mar 2023
Response from Teresa Guimarães - General Manager on 27 Mar 2023
Dear Sami,Good morning from all Verride Family.Thank you so much for taking the time to give us your kind feedback.It is our goal to make our guests feel at home, far from home and take care of everything during their stay, therefore, we are delighted that your experience with us was outstanding.Looking forward to welcoming you back.Best wishes,Teresa Guimarães - General Manager

10/10 Excellent

Hero

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with great service staff, nice restaurant, good location. But limited amenities
Response from Teresa Guimarães - General Manager on 23 Jan 2023
Dear Mr. Hero,Good afternoon from all Verride Family.Thank you for you amazing and kind feedback.We hope to have the pleasure to welcome you back soon!Best wishes,Teresa Guimarães - General Manager

10/10 Excellent

MEE OHK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful clean room and facility / fantastic view
Stayed 2 nights in Dec 2022
Response from Margarida Antão - General Manager on 26 Dec 2022
Dear Ms. Mee,Good morning from all Verride Family.Thank you so much for the incredible feedback, it was a pleasure to welcome you at our Palace and we hope to see you soon!Best wishes,Margarida Antão - General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Margarida Antão - General Manager on 22 Dec 2022
Dear Mr. J.,Good morning.Thank you for taking the time to give us your feedback!We hope to welcome you back soon.Best wishes, Margarida Antão - General Manager

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
This place is fantastic! Certainly felt like living in a palace
Stayed 2 nights in Nov 2022
Response from Margarida Antão - General Manager on 28 Nov 2022
Dear Mr. Neil,Good afternoon from all Verride Family!Thank you so much for taking the time to give us your fantastic feedback.At our Palace, we work daily to provide a unique and memorable experience, therefore, we are delighted to know you had a great stay!We are looking forward to welcoming you back.Best regards,Margarida Antão - General Manager

6/10 Okay

Manuel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El hotel es bonito pero pequeño, es difícil entrar en carro. Si piensan quedarse en este hotel, le recomiendo elegir una habitación superior, pues las otra más económica no valen la pena. El desayuno muy bueno.
Stayed 3 nights in Nov 2022
Response from Margariga Antão - General Manager on 21 Nov 2022
Dear Mr. Manuel,Good morning from all Verride Family.Thank you so much for your feedback.We have taken note of everything and we will work to improve.We hope to have the pleasure to welcome you back.Margariga Antão - General Manager

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Margarida Antão - General Manager on 12 Nov 2022
Dear Mr. Thomas,Good morning from all Verride Family!Thank you so much for your feedback, it was a pleasure to welcome you at our Palace!Looking forward to welcoming you back.

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and amazing location
Stayed 3 nights in Aug 2022
Response from Margarida Antão - General Manager on 26 Aug 2022
Dear Ms. Lorna,Good morning!Thank you so much for your feedback.We hope to have meet all your expectation and we are looking forward to welcoming you back at our Palace!Best regards,Margarida Antão - General Manager

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
magnificent view of Lisbon
Stayed 3 nights in Jul 2022
Response from Margarida Antão - General Manager on 23 Aug 2022
Dear Adam,The Hotel Verride Palácio de Santa Catarina, thank's for your evaluation and opinion. We hope to welcome you back soon.

10/10 Excellent

Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great service amazing hotel
Stayed 7 nights in Jul 2022
Response from Pedro Ouro on 19 Jul 2022
Good afternoon Mr. Santiago, Thank you so much for taking the time to give us your feedback. We hope to have the pleasure to welcome you back at our Palace! Best wishes, Pedro Ouro

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful the staff treats you like family.
Stayed 2 nights in Jun 2022
Response from Pedro Ouro on 10 Jun 2022
Dear Mrs. Julie, Thank you so much for taking the time to give us your feedback. We are delighted that we were hable to provide you a good experience at our Palace. In Verride Palácio de Santa Catarina we want our guests to feel home far from home! Hope to have the pleasure to welcome you again at our Palace. Best regards, Pedro Ouro Reservations

10/10 Excellent

Joseph, GILROY

Stayed 1 night in May 2022
Response from Margarida Antão - General Manager on 23 Aug 2022
Dear Mr. Joseph, Thank you so much for taking the time to give us your evaluation. We hope to have the pleasure to welcome you back at our Palace! Best wishes,

10/10 Excellent

Ruairi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class
It was a first class hotel
Stayed 1 night in Jan 2022
Response from Margarida Antão - General Manager on 23 Aug 2022
Dear Ruari, Thank you very much for your opinion about Verride Palácio de Santa Catarina. We hope to have the pleasure to welcome you back at our Hotel! Best regards,

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Margarida Antão - General Manager on 23 Aug 2022
Dear Michelle,The Hotel Verride Palácio de Santa Catarina, thank you for your evaluation.We hope to welcome you again soon at our Hotel.Warm Regards,

10/10 Excellent

xiong qun

Stayed 5 nights in Nov 2021
Response from Margarida Antão - General Manager on 23 Aug 2022
Dear Xiong Q., Thank you for your evaluation about our services. We hope to have the pleasure to welcome you back at our Palace! Best wishes,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly service and beautiful rooms. great location
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star stay
Amazing hotel with very friendly and dedicated staff. Superb location.
Stayed 2 nights in Oct 2021
Response from Margarida Antão - General Manager on 23 Aug 2022
Dear Guest, We are delighted that we were hable to provide you a very good experience at our Palace. Hope to have the pleasure to welcome you again at our Palace. Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Margarida Antão - General Manager on 23 Aug 2022
Dear Guest,Verride Palácio de Santa Catarina, thanks your evaluation about the Hotel services. We hope to have the pleasure to welcome you back at our Palace! Best wishes,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Over priced
Service is really bad. Lots of mistakes for this price I would have expect more.
Stayed 3 nights in Oct 2021
Response from Margarida Antão - General Manager on 23 Aug 2022
Dear Guest,Thank you so much for taking the time to give us your evaluation and comments. Your opinion is quite important to allow the improvement of our services. We want always to provide a good experience at our Palace. In Verride Palácio de Santa Catarina we want our guests to feel home far from home!Best wishes,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Royal suite looks different from the photos
The bathroom and bedroom of the Royal suite looked completely different from the photo when ordered the room.
Stayed 2 nights in Oct 2021
Response from Margarida Antão - General Manager on 23 Aug 2022
Dear Guest,The Hotel Verride Palácio de Santa Catarina, thanks you for your evaluation and opinion.A reservation was made for a Royal Suite, there are two: King and Queen. The photos illustrating the Royal Suite booking are those of the Royal Suite King. In this case, as you stayed in the Royal Suite Queen, the bathroom is slightly different.We hope to welcome you again soon.Best regards,

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is what makes this hotel Along with the location. There was no personal safe in our room, no hooks to hang your towel or robe. Also, barely any outlets to charge your phone and had to plug your hair dryer under the sink, would love to know who was the designer of this room, Rica 3. The restaurant staff along with the food was outstanding and the view was amazing. Was a bit disappointed for the cost of the room and the little things that makes a five star hotel a five star hotel.
Stayed 1 night in Oct 2021
Response from Margarida Antão - General Manager on 23 Aug 2022
Dear John,Thank you for your rating and comments. Your opinion is very important to allow us to improve our services. We always want to provide a good experience in our Palace. At Verride Palácio de Santa Catarina we want our guests to feel at home away from home!Best wishes,

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020
Response from Margarida Antão - General Manager on 23 Aug 2022
Dear Guest,The Hotel Verride Palácio de Santa Catarina, thanks your evaluation.We hope to welcome you again soon.Best Regards,

10/10 Excellent

Mary kathryn

Stayed 2 nights in Oct 2019
Response from Margarida Antão - General Manager on 23 Aug 2022
Dear Mary,Thank you for your rate about the services of the Hotel Verride Palácio de Santa Catarina and we hope to welcome you again in the future.Warm Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest property in Lisbon. Just wish the linens didn’t smell like fabric softener or scented laundry soap. Overwhelming scent.
Stayed 2 nights in Aug 2019

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You feel like staying in a castle. Very nice staff. All of them were nice. Beautiful hotel.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to go back!
This is a fantastic hotel. We only stayed for one night as we were passing through Lisbon on our honeymoon but they treated us as if we were royalty. We can't wait to go back!
Stayed 1 night in Nov 2018

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in an amazing location. Ask if you can go up to the roof, they genuinely have the best view in Lisbon.
Stayed 1 night in Oct 2018
Response from Verride Palácio de Santa Catarina team on 5 Nov 2018
We really appreciate your kind comments, specially about our RooftopBar and views. We sincerely hope to welcome you again in a near future. Warm Regards, Paula Marques - General Manager.

8/10 Good

Victor, Moscow

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great historic building, attentive, professional staff but our room was not very comfortable at all. It was pretty big but had the tiniest bathroom. Definitely overpriced.
Stayed 3 nights in Oct 2018
Response from Verride Palácio de Santa Catarina on 5 Nov 2018
Thank you for sharing your experience. We really appreciate your kind comments about our staff which will be passed on. Being a boutique hotel and a renovated townhouse, all our rooms and bathrooms are different from each other. We are very sorry to learn that the bathroom in the room you stayed in didn't live up to your expectations. We work really hard to make our guest's stay confortable and memorable and we are very glad that your rating reflects a pleasant experience overall. We hope to welcome you again soon! Warm Regards, Paula Marques - General Manager.

10/10 Excellent

JM, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful building with amazing views, excellent service, missing some hangers on bathroom.
Stayed 3 nights in Oct 2018
Response from Verride Palacio de Santa Catarina on 31 Oct 2018
It was wonderful to welcome you in our Palácio! We are very glad that you had a pleasant stay. We are looking forward to welcome you again. Warm regards, Paula Marques - General Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most beautiful intimate hotel. Great location, extremely attentive, caring staff. We will definitely return .
Stayed 6 nights in Aug 2018

10/10 Excellent

Kristen, NY, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the breakfast, the rooms and the lovely pool high above Lisbon. The hotel was a welcome respite after a long day of sightseeing.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in Lisbon
The hotel was beautiful and the service was fantastic. The rooms were modern with classic touches. I would highly recommend.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Hotel is old school with a great modern renovation. Service was great, food and location great. Only negative I have is that we had just one of the regular rooms (non suites) and there is wall to wall cream color carpet. I don't love wall to wall carpet to begin with but there were several large stains through ou. My friends had a similar room and it hard for it not to appear dirty. While it goes great with the muted modern tones. This was a design mistake. Nobody does dirty. Otherwise, wonderful stay.
Stayed 3 nights in Aug 2018
Response from Verride Palacio de Santa Catarina on 23 Aug 2018
Thank you for your honest feedback. We are glad that overall you had a pleasant stay with us. We thrive to improve and thanks to feedback like yours we will be extra thorough in this regard. We look forward to welcome you again so that you may experiende in first hand the improvements we made. Kind regards, Paula Marques - General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2018
Response from Verride Palacio de Santa Catarina on 21 Aug 2018
Thank you for your kind feedback, we are very glad to learn you had a pleasant stay in our Pslácio! We look forward to welcome you again soon. Best regards, Paula Marques - General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Verride Palacio de Santa Catarina on 25 Jun 2018
We are very glad you enjoyed your stay with us! Kind regards, Paula Marques - General Manager

4/10 Poor

Sébastien

Liked: Cleanliness, property conditions & facilities
Malheureusement une vraie déception... Malgré un bâtiment historique idéalement situé et des prix de palace, le personnel ne sait pas gérer les problèmes. Pas de climatisation en ce mois de mars. Des chambres surchauffées à 26 degrés. Impossible de dormir convenablement. Face à ce problème connu, personne n a su réagir. Pas de compensation proposée non plus. C est indigne d une nuit à 600€… À ce tarif, préférez d autres établissements de la capitale.
Stayed 2 nights in Mar 2024

10/10 Excellent

Domenica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un vrai palace
Wooooaaah, superbe hôtel, le service au top, les chambres spacieuse avec tout ce qu'il faut. Le petit déjeuner c'est un vrai repas avec des produits de qualité. Le personnel au petit soin d'une gentillesse simplement génial. La seule chose qui nous a dérangé c'est la ventilation dans la salle qui s'enclenche 2 fois par jour pendant 3 heures et qui est très bruyante. Idem pour la climatisation (chauffage) qui fait beaucoup de bruit.
Stayed 4 nights in Dec 2023
Response from Teresa Guimarães - General Manager on 19 Feb 2024
Dear Ms. Domenica,Thank you for sharing your experience at the hotel! It is fantastic to hear that you enjoyed the superb service, spacious rooms, and quality breakfast. However, we are sorry to hear about the inconvenience caused by the noisy ventilation and air conditioning/heating systems. Your feedback is valuable, and we will make sure to pass it along to the management team so they can address these issues.We appreciate your honest review and hope to welcome you back for an even better experience in the future!Warm regards.

6/10 Okay

Matthieu

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Teresa Guimarães - General Manager on 18 Dec 2023
Dear Mr. Matthieu,Good morning from all Verride Family.We would love to hear your feedback regarding your stay, so that we know how to improve our service.Looking forward to hearing from you!Best regards,Teresa Guimarães - General Manager