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Reviews of Vila Galé Sintra

5 out of 5
Vila Galé Sintra
Rua Fonte da Granja, nº 30, Sintra, Lisbon

Reviews

8.6

Excellent

Rating 10 - Excellent. 115 out of 249 reviews" "
Rating 8 - Good. 92 out of 249 reviews" "
Rating 6 - Okay. 30 out of 249 reviews" "
Rating 4 - Poor. 10 out of 249 reviews" "
Rating 2 - Terrible. 2 out of 249 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bruna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a magic view. The staff is the most generous that i have seen. 10/10 hotel.

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel facilities are very good. We stayed in March so we couldn't take advantage of the many swimming pools, however the views from our rooms made this stay very enjoyable. It's close proximity to Sintra palaces make it an ideal place to stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Basil Nnamdi

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, master piece design and imposing view and surroundings.
Stayed 3 nights in Feb 2024

10/10 Excellent

Lidan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delighted to return for the second time, our experience surpassed expectations once again. The kids' club activities proved to be a highlight for our children, providing them with entertaining and engaging experiences. We, too, appreciated the opportunity to unwind and indulge in some relaxation. Without a doubt, this hotel has solidified its place as our favorite. Looking forward to future visits!
Stayed 2 nights in Feb 2024

10/10 Excellent

Szczepan Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

JAY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 2 nights in Sep 2023
Response from Lieber Gast on 17 Nov 2023
Lieber Gast,Vielen Dank für Ihre Kommentare zu Ihrer Erfahrung im Hotel Vila Galé Sintra. Das gesamte Team, aus dem dieses Hotel besteht, gratuliert zu den Ergebnissen Ihrer Arbeit und der Zufriedenheit unserer Kunden. Ihre Kommentare motivieren uns noch mehr, weiterhin unser Bestes zu geben, um „Immer in Ihrer Nähe“ zu sein und Ihre Erwartungen wann immer möglich zu übertreffen. . Wir hoffen aufrichtig, Sie wieder bei uns begrüßen zu dürfen.Beste grüße,Mariana Bispo, Regieassistentin.

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New place
Stayed 1 night in Oct 2023
Response from Dear Guest on 17 Nov 2023
Dear guest We would like to thank you for choosing the Hotel Vila Galé Sintra and for taking the time to post your opinion regarding your recent stay with us. We are happy to know that you enjoyed your stay in the best way and your comments will be passed on to all our employees, who in some way contributed to your well-being. It will be a great pleasure to welcome you back soon to a Vila Galé Hotel "Always Close to You". With best regards, Mariana Bispo – Assistant Manager

8/10 Good

Jerome

Stayed 2 nights in Aug 2023

2/10 Terrible

Jennifer

Travelled with family
I received dirty sandals in room 210 on 8/22. no iron. Way too expensive for the dirtyness
Stayed 1 night in Aug 2023

10/10 Excellent

Alexandra, Sunnyside

Stayed 1 night in Aug 2023

10/10 Excellent

Sandra

Liked: Amenities
Quick drive to highway and far enough to enjoy the quiet nature around the hotel.
Stayed 4 nights in Aug 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Kristen

Stayed 1 night in Jun 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing, as are the inclusive facilities. It is very family friendly as well. The restaurant staff were also very friendly and the food both plentiful and exceptional. The all-you-can eat buffet in the evening is €30 each though. Constructive criticisms: there was an unpleasant sewage smell in the mornings. There is no public transport, so you will need to pay for a taxi. That costs €10 each way, so worth baring in mind.
Stayed 3 nights in Apr 2023

8/10 Good

Haydee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and experience
Stayed here while on a family vacation. The property is beautiful with a stunning location and views. The rooms are spacious and clean, though one of our bathrooms had a peculiar smell that lasted throughout our stay. They have a great schedule of amenities and entertainment for the children. However I wish the areas had also been available for free play throughout the day, not just when the staff is there. Overall a great stay!
Stayed 4 nights in Nov 2022

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole staff treatment and cleanliness of the Villa. Food quality and variety to select from.
Stayed 1 night in Oct 2022

6/10 Okay

Alden

Vila Gale Sintra was an ok experiencThe room had an incredible view. However, it rained, and the balcony flooded through the cracks in the door-clearly not well sealed/made. At other hotels I stayed in during my had complimentary waters, a small token of appreciation for the stay, and other accouterments. The walls are extremely thin-I could hear screaming children running down the hall and people on the other side of my wall at night. The pool was serene-but only when I was able to go. The concept of making 'reservations' is honestly ridiculous. There were 25 people consistently throughout one of the days I was there yet they would say its 'full' and I had to I wait til the next time slot to go to the pool. For 'upscale' hotel, I think this reservations policy needs to be rethought. Guests should not have to plan out when they want to go to the pool. The food was just okay. I ate from the menu both nights for dinner as the other buffet food looked less than exciting. The breakfast buffet was decent and provided a lot of options for anyone-understandable for the concept this hotel is going for-with it being family friendly. This hotel was 10-15 minutes from town. It is out in the country. Vey nice and peaceful. But I do think there should be some sort of shuttle offered by the hotel considering the price. Even a few time The concept Vila Gale hotel company is trying to build was partially evident in this Sintra property. There is work to be done. Kindly, AD
Stayed 2 nights in Oct 2022

10/10 Excellent

Arman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing family trip in Sintra
We had an awesome time at Vila Gale Sintra. Everything was just perfect - the staff, the room, the facilities, the restaurant, ambiance and location. Thank you very much for your hospitality!
Stayed 2 nights in Oct 2022

4/10 Poor

Christina, Miami

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is outdated. Compared to the other hotels I stayed at in Portugal - I don’t know how this is considered a five star. There was a stench of body odor in the lobby when we walked in. The bed was nice, however the rug had stains, the shower water wouldn’t go down and there was mildew in the shower. Our room was by the dining area so at 8am my room smelled like food. The staff was very very nice though and the bed was clean.
Stayed 1 night in Oct 2022

2/10 Terrible

Tania

Stayed 1 night in Sep 2022

8/10 Good

mary

Stayed 2 nights in Sep 2022

6/10 Okay

Gregor

Liked: Cleanliness, property conditions & facilities, room comfort
Our experience as a person of colour
The hotel is beautiful and kept clean. The breakfast buffet is good too. The only sad experience is that people of colour are not truly welcomed there. We are a black couple and definitely felt ignored and alienated. Staff were more attentive to caucasians.
Stayed 2 nights in Sep 2022

10/10 Excellent

Stephen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2022

8/10 Good

Vitor A

Stayed 4 nights in Sep 2022

10/10 Excellent

Iperico

Stayed 1 night in Aug 2022

10/10 Excellent

Bonnie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was so beautiful and was very family friendly. Kids loved the trampoline area and all the pools. Highly recommend this hotel.
Stayed 3 nights in Jul 2022

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for families!! Enjoyed wvwrything about it amd would recommend this place to everyone.
Stayed 1 night in Jul 2022

10/10 Excellent

Norberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream vacation !!
Was one of the best places I know so far. Everything was above and beyond!! Fantastic location , feels like you're part of a family !! Thank you so much !!
Stayed 3 nights in May 2022

10/10 Excellent

Catherine

Stayed 1 night in Feb 2022
Response from Eduardo Silva on 14 Feb 2022
Estimada hospede, Obrigado por ter partilhado a sua experiencia no nosso Hotel. A sua classificação é importante e ajuda nos a melhorar o nosso serviço e qualidade de forma a podermos exceder as suas expetativas. Com os melhores cumprimentos Eduardo Silva Diretor

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will comeback!
Amazing. Really recomend specially if going with kids. Well worth the money.
Stayed 2 nights in Jan 2022
Response from Eduardo Silva on 31 Jan 2022
Dear Guest, Thank you very much for your kind comments about your experience in Hotel Vila Galé Sintra. It is a great pleasure to read that you enjoyed your holiday with us and let us express our gratitude by thanking you for sharing your positive thoughts, especially regarding to cleanliness, food quality and our staff. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and continue trying to exceed expectations. On our own behalf and on that of the Vila Galé Évora Hotel team, we hope we have the honour of hosting you again in a near future Kind regards Eduardo Silva Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The kids club was great, and the staff that run it deserve medals for their enthusiasm and energy levels. However, some of the other staff weren’t so friendly, and the food at the buffet restaurant was not good.
Stayed 9 nights in Oct 2021
Response from Eduardo Silva on 10 Nov 2021
Dear Guest, Thank you very much for your comments about your experience in Hotel Vila Galé Sintra. We apologize if we couldn't be up to some of your expectations but let us express our gratitude by thanking you for sharing your comments with us. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and continue trying to exceed expectations. On our own behalf and on that of the Vila Galé Évora Hotel team, we hope we have the honour of hosting you again in a near future or on our most recent Vila Galé Évora or Vila Galé Douro. Kind regards Eduardo Silva Hotel Manager

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Eduardo Silva on 13 Oct 2021
Dear Guest, Thank you very much for your kind comments about your experience in Hotel Vila Galé Sintra. It is a great pleasure to read that you enjoyed your holiday with us and let us express our gratitude by thanking you for sharing your positive thoughts, especially regarding to cleanliness, food quality and our staff. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and continue trying to exceed expectations. On our own behalf and on that of the Vila Galé Évora Hotel team, we hope we have the honour of hosting you again in a near future Kind regards Eduardo Silva Hotel Manager

8/10 Good

Cláudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Eduardo Silva on 13 Nov 2020
Estimada hospede, Obrigado por ter partilhado a sua experiencia no nosso Hotel. Os seus comentários são importantes e ajuda nos a melhorar o nosso serviço e qualidade de forma a podermos exceder as suas expetativas. Com os melhores cumprimentos Eduardo Silva Diretor

8/10 Good

john

Stayed 1 night in Oct 2019

6/10 Okay

Adam

Liked: Cleanliness
Disliked: Staff & service
Not a 5star
Should not be rated 5star ...service is lacking mainly because their attitude .but the worst was the food ..I’ve had better at 3 stars
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful scenery, and the hotel looked impressive but outdoor pools really need to be heated as too cold to use in August. Service levels lacking for a 5* hotel. No communication of amenities available within the hotel.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property perfect views Pena castle looks great.
Stayed 1 night in Aug 2019

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities and healthy eating programme
Very well presented with a good choice of inclusive activities for health and fitness. Spa treatments delivers to a v high standard. Healthy food options may not suit everyone
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Dr Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Place
wonderful place, highly recommended
Stayed 1 night in Feb 2019
Response from Vila Galé Sintra on 19 Jun 2019
Dear Mr. Miguel, Thank you so much for your visit to Vila Galé Sintra. We hope we have met your expectations throughout your stay and hope everything was according to your liking. We hope we can welcome you once again as our guest in a near future. Best Regards, Joaquim Fernandes (Hotel Manager)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Vila Galé Sintra on 19 Jun 2019
Dear Guest, Thank you in advance for your visit to Vila Galé Sintra We are very glad to hear that you had a great stay and we would like to thank you for your kind evaluation of our Hotel. We hope we can welcome you once again as our guest in a near future. Sincerely, Joaquim Fernandes (Hotel Manager)

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Vila Galé Sintra on 19 Jun 2019
Dear Mr. Matthew, Thank you so much for your visit to Vila Galé Sintra. We are very humbled by your evaluation on our unit. We hope we have met your expectations of our Hotel and we hope we can welcome you once again in a near future as our guests. Sincerely, Joaquim Fernandes (Hotel Manager)

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in May 2019
Response from Vila Galé Sintra on 29 May 2019
Dear Guest, We would like to thank you in advance for your visit to Vila Galé Sintra. We hope you had a good stay and we welcome you to visit us once again in a near future. Sincerely, Joaquim Fernandes (Hotel Manager)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is really a resort with indoor and outdoor (too cool) pools and a fitness center; helpful staff, and a lovely location, though a little far from Sintra centro. It was a short easy drive to Praia Hrande with good restaurants and views. The only problem was slow checkout, only 1 clerk on duty. A manager walked by and I asked him to add someone, which he did immediately. However, he should have noticed and acted without my intervention. You could enjoy yourself on the property and never leave. Breakfast buffet ample and varied. Dinner a la cartel entries are skimpy, though after O commented to our waiter, he offered us the buffet desserts complimentary. Also, they have you a coupon for free bottle of wine if you spend 40E at dinner (easy for a couple to do). Everyone in our party of 6 was very pleased with the hotel.
Stayed 2 nights in Apr 2019
Response from Vila Galé Sintra on 29 May 2019
Dear Guest, Thank you so much in advance for your visit to Vila Galé Sintra and for your comments on our services and facilities. We are truly pleased to hear that you have enjoyed your stay. Our guests's well being and satisfaction is our main focus, so it is very important to us to get feedback like yours. We will take all your comments into consideration in order to improve our services and customer care. We hope to welcome you once again as our guests in a near future. Best Regards, Joaquim Fernandes (Hotel Manager)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and helpful. Rooms were spacious and comfortable. Pool and restaurant were great. Lovely views. My only recommendation would be to vary the food a little more. It became a bit monotonous after a few days.
Stayed 7 nights in Apr 2019
Response from Vila Galé Sintra on 29 May 2019
Dear Guest, We would like to thank you in advance for your visit and your comments on our hotel. We are happy to hear that you had a good stay and that you have enjoyed our facilities. Regarding your remaining comments, we will be taking them into consideration in order to improve our services. We hope we can welcome you once again as our guest, in a near future. Best Regards, Joaquim Fernandes (Hotel Manager)