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Reviews of Melville House

4 out of 5
Melville House
267 Ballina Road, Lismore, NSW

Reviews

9.4

Exceptional

Rating 10 - Excellent. 295 out of 396 reviews" "
Rating 8 - Good. 73 out of 396 reviews" "
Rating 6 - Okay. 18 out of 396 reviews" "
Rating 4 - Poor. 7 out of 396 reviews" "
Rating 2 - Terrible. 3 out of 396 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Jul 2022
Response from MH on 21 Jul 2022
Thank you!

10/10 Excellent

Romy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, super friendly staff, clean comfy stay.
Stayed 1 night in Jun 2022
Response from MH on 30 Jun 2022
Thank you so much Romy!

8/10 Good

Barry

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2022

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MARVELLOUS MELVILLE HOUSE
Stayed 1 night in Jun 2022
Response from MH on 16 Jun 2022
Thank you Pamela!

10/10 Excellent

Lisa

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This 1940’s property is unique. It was clean and staff was friendly.
Stayed 2 nights in Jun 2022
Response from MH on 9 Jun 2022
Thank you Lisa!

6/10 Okay

Allyson

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
It’s a charming property a little run down but still a lovely house with period pieces and artwork
Stayed 2 nights in May 2022
Response from MH on 6 Jul 2022
Thanks for staying Allyson!

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property was lovely, manager was unfriendly and unwelcoming to start with though he did improve by the next day.
Stayed 1 night in May 2022

4/10 Poor

Mary-Ellen

Stayed 1 night in May 2022
Response from MH on 6 Jul 2022
Thanks Mary-Ellen!

10/10 Excellent

Gaz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2022

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, comfortable and well appointed and suited the building,
Stayed 2 nights in Apr 2022
Response from MH on 24 Apr 2022
Thank you! Glad you enjoyed your stay.

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melville was one of the best appointed places we've stayed.If you needed it it was there already, no asking. The staff were some of the most friendly you could encounter. We'll definable be back. Bob
Stayed 1 night in Apr 2022
Response from MH on 8 Apr 2022
Thank you so much for the kind words Bob. Glad you enjoyed your stay!

10/10 Excellent

Ellie

Stayed 1 night in Mar 2022
Response from MH on 6 Apr 2022
Thank you Ellie!

2/10 Terrible

Mark

Stayed 1 night in Mar 2022

10/10 Excellent

Mishka

Business traveller
Liked: Cleanliness, staff & service
Quiet, pleasant and a sense of faded grandeur
Stayed 1 night in Feb 2022
Response from MH on 6 Apr 2022
Thank you Mishka, glad you enjoyed your stay!

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small hotel with continental breakfast included,nice garden with a swimming pool. Tv was not working but they came quickly to have it fixed. Wifi works great.
Stayed 1 night in Feb 2022
Response from MH on 6 Apr 2022
Thank you Gerard!

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful herritage home built early 1900's by Lismores first doctor. They have gone to great lengths to preserve the original building & style. Great value, clean, friendly staff, decent breakfast and brilliant shared kitchen. It will be interesting to see if Melville House continues to hold the high standard & care it's previous owner dedicated her life to.
Stayed 1 night in Feb 2022
Response from MH on 6 Apr 2022
Thank you for the kind words Timothy, we will do our best to maintain the spirit and standard of Melville House.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms, easy checkin, comfortable bed
Stayed 1 night in Feb 2022
Response from MH on 6 Apr 2022
Thank you Susan!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Character of the home. A true classic. A bit of a walk into town if you dont want to drive. Couldnt get any sound out of TV but only watched tennis and dont normally have sound on anyway.
Stayed 1 night in Jan 2022

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Pet friendly with a great welcoming attitude
Stayed 2 nights in Jan 2022

10/10 Excellent

Geoffrey

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, looking a touch old, but grand house
Stayed 2 nights in Jan 2022

10/10 Excellent

Peter

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy, spacious, welcoming.
Stayed 1 night in Jan 2022

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Unique heritage art deco location
Stayed 1 night in Dec 2021

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service, property conditions & facilities
Melville house has got character and charm so it’s quite unique. It’s very good value, easily accessible, clean room with all the facilities you need. There’s continental breakfast. A large pool and garden which is very pleasant. Would definitely come again if was waiting to stay in Lismore or surrounds.
Stayed 1 night in Dec 2021

10/10 Excellent

John

Travelled with partner
Liked: Staff & service
Very friendly staff. Spacious and amazing decor.
Stayed 1 night in Dec 2021

8/10 Good

Jayden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking for a large vehicle is limited
Stayed 1 night in Dec 2021

10/10 Excellent

Geoff

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay.
The property was clean and well presented.Close to the centre of Lismore.Parking was on the street outside the property.A light continental breakfast was provided.The only contact I had with the person managing the property was by phone on check in-this was quick and efficient.Overall I was very pleased with my four day stay.The property was excellent value for money.
Stayed 4 nights in Nov 2021

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t really fault it, can’t wait to go back
Stayed 2 nights in Nov 2021

10/10 Excellent

Neville

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from perfect human conditions, the place is pet friendly and I travel with an assistance dog who is made welcome in all respects! Dog friendly accommodation is often a rarity and Melville House is an example of just how it's done!
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old fashion comforts.
Lovely old house with spacious rooms and very large pool provided very comfortable stay.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from helen on 28 Feb 2021
thankyou for the 5 out of 5...much appreciated

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helen welcomed us like family, the gardens, the pool, the facilities were wonderful, she was very accommodating in regards to our special needs. An excellent host and highly recommended.
Stayed 1 night in Dec 2020
Response from helen on 3 Feb 2021
many thanks

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from helen on 3 Feb 2021
thanks for the review

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Interesting with valuable character and historical stories in it.
Stayed 2 nights in Nov 2020
Response from helen on 1 Dec 2020
many thanks for your great comments.We look forward to seeing you again

10/10 Excellent

John, Shellharbour

Liked: Staff & service, amenities, property conditions & facilities
Helen, the host was terrific. Very friendly and accommodating. Looked after me very well.
Stayed 1 night in Nov 2020
Response from helen on 28 Nov 2020
many thanks john.it was a pleasure to have you stay

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cmfortable and friendly
Comfortable, friendly central - as always a great stay at Helen's.
Stayed 2 nights in Oct 2020
Response from helen on 28 Nov 2020
dear brian Have a great Chrissy and see you in 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020
Response from helen on 9 Oct 2020
many thanks for your 5 out of 5.Glad you enjoyed the stay

6/10 Okay

Verified traveller

Stayed 1 night in May 2020
Response from helen on 6 Jul 2020
thanks for taking time to post this feedback

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in May 2020
Response from helen on 6 Jul 2020
thanks fr the god score.we appreciate your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020
Response from helen on 11 May 2020
many thanks for the 5 out of 5...we appreciate the great feedback

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helen was a superb host, friendly, chatty and helpful.
Stayed 3 nights in Mar 2020
Response from helen on 26 Mar 2020
many thanks.we're glad you enjoyed your stay

8/10 Good

Wayfarer, Sydney

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I suggest you warn Helen beforehand if you are bringing a pet or she will not be happy.
Stayed 1 night in Mar 2020
Response from helen on 12 Mar 2020
Dear Mr and Mrs Doyle Thanks for your feedback.It is wise and well mannered to let any accomodation facility know you are bringing a pet.We hope you enjoyed the UPGRADED room for the budget rate and that you travelled safely to your destination

10/10 Excellent

Derek, North Arm Cove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place was lovely. Helen was so welcoming and everything she did was perfect
Stayed 3 nights in Feb 2020
Response from helen on 7 Mar 2020
Dear Derek We enjoyed having you stay and are glad you felt welcome.Hope the trip home was safe and we look forward to seeing you both again

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing everything you could wish for was provided and more. I will definitely stay there again.
Stayed 1 night in Mar 2020
Response from helen on 6 Mar 2020
great to get your very positive feedback and we look forward to a return visit

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was super comfortable, food was excellent, staff were friendly.
Stayed 1 night in Feb 2020
Response from helen on 20 Feb 2020
great to get your positive review and we look forward to having you stay again

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
This is a character filled property with a uniqueness you won't find in the sterile hotel chains. Despite the unkempt appearance, the peace and quiet along with the fabulously deep back yard pool, greenery and common areas are a definite draw card. The location is handy for excursions by car in and out of the town and access to local shopping centres. The owner is welcoming in a style reflecting the spacious post-war en suites and a simple breakfast is provided along with some morning chit chat. The room I had was the budget small room but if you can, go for one of the en suites upstairs, you won't be disappointed. My only suggestion would be a deep clean of the small room (especially the carpet) and less clutter around the place but that would not deter me from staying here again.
Stayed 3 nights in Jan 2020
Response from helen on 8 Feb 2020
We welcome your constructive feedback and taking the time to leave this review.We're pleased the experience of staying was positive and that you found the $64 per night budget room...including a full breakfast...good value along with the large lounge,garden and great pool and we are looking forward to your next visit

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful grounds， amazing pool , fantastic service. The room we had was beautifully decorated, very clean with its own en-suite bathroom, our host Helen was amazing with great conversation and cooked us a beautiful breakfast . She was very happy to share her local knowledge and made us feel very welcome . Highly recommended and look forward to returning again!!
Stayed 1 night in Feb 2020
Response from helen on 7 Feb 2020
Thankyou for such a wonderful,.comprehensive review.It was a pleasure to look after you and we will certainly be looking forward to your return visit

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Great place to stay. Feels like being on holidays at my grandparents place.
Stayed 1 night in Feb 2020
Response from helen on 5 Feb 2020
Thanks for the excellent review.We're pleased you have liked staying at melvillehouse

10/10 Excellent

Jenny, Mid North Coast

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique and eclectic property. You really feel at home with all the extra personal touches.
Stayed 1 night in Jan 2020
Response from helen on 5 Feb 2020
dear jenny many thanks for your review.We're glad you enjoyed staying here and trust we will connect again