"Starting off hotel insisted on holding funds equivalent to another room when reservation was paid in full. They offered to cancel when I questioned it, but the hold was already applied and they don’t release quick enough to allow another room to be booked elsewhere. So we stayed. Room seemed ok but was crazy hot. Then the bathroom door wouldn’t close and latch. The toilet screws were filthy. There was moulding lifted in the bathroom. Then at night the main door had so much light coming around the edges from the hall the room was never dark and of course it’s a fire hazard and privacy issue. We tried to make the best of it but then discovered the breakfast was empty at 8:30a which was supposed to be available until 10a; and they refused to fill citing they didn’t have refills. No eggs. No sausage, no gravy for biscuits, no coffee and no milk for cereal. Literally all available was bread. When we tried to talk with a manager one wasn’t available. The front desk person asked ME to tell the kitchen staff how upset I was so they might work harder. THE MOST frustrating and disgusting experience. Oh and there were spiders and bugs in the indoor pool. Property was unkempt, and the bathroom
Door latch was literally because the frame didn’t align. So they’ve not repaired it for any other guests who might have cited in the last stays. Oh and kitchen trash was overflowing so people were leaving trash on dirty tables and not being cleaned up after."
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