Holiday Homes in Liverpool

"I had a very disappointing experience at this hotel and would not recommend staying here. First, I requested an extra blanket and was told they do not provide additional blankets. The staff member acted as if I was asking for something unreasonable, which was surprising for such a basic request. The breakfast situation was unacceptable. It was overcrowded, only available until 9am, and felt very unsanitary. The staff member handling food was not wearing gloves, and items were barely restocked. They would bring out just a few mini muffins at a time, which were gone instantly, and there was only one waffle maker for a large number of guests. The pool area was even worse. The chlorine level was so strong it burned our eyes and skin. Although there was a posted capacity of 15 people, there were easily over 50 people in the pool at one point. Children were entering without adult supervision, and there were constantly people coming and going through side doors. It was clear that management had no control over who was using the facilities. We later found out that people come there on weekends just to party and use the pool. To make matters worse, there were no towels available in the pool area despite checking multiple times. The area itself was dirty, with garbage around and visible mold. There was even a door off its hinges near the mechanical room, which felt unsafe. Back in the room, we only received two towels despite booking for four guests. The stairwells were dirty. "

"Stained/bleached carpeting in hallways, worn out desk chair in bedroom (falling apart) cracked tiles on room floor and tub had no stopper. Needs some updates "

"Comfortable bed, clean room and wonderful amenities "

"The Ad Lib Restaurant Amazing "

"Great breakfast. Super soft and comfy bed"

"Clean room. Staff was very friendly"

"We had no problems except very low luke warm water at 930pm Saturday night and thru the night even at 430 am Sunday morning when getting ready to leave from our stay and checking out. "

"Perfect "

"Stains and dirt. No drinks in the vending machine. Tables for breakfast were not wiped and still had crumbs the next morning. "