Dear Alexander,Thank you for sharing your review of our Occidental Ljubljana hotel. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Thank you for pointing out the kindness of our staff, their friendliness and helpfulness being our hotels’ main strength; we will make sure to share your kind words as we know it will mean a great deal to them.We sincerely apologize for the technical issue with the toilet you encountered and we lament the inconveniences caused by the room change, nevertheless we are glad that you could enjoy the good sleep in a properly functioning room.We understand your concerns regarding the room we accommodated you in. Our hotel offers a variety of room types and sizes to cater to different preferences and needs. For your next visit, you may consider booking one of our higher category room options, such as the Superior City or Castle View, for a more spacious experience and natural ventilation possibility.We also regret your disappointment with the closed restaurant, however we would like to point our that in our La Santa Maria Tapas Bar we serve varied choice of local and international dishes. There is also room service available for the guest that prefer to enjoy a moment of relax in their room. For a future occasion we encourage you to contact the reception team for anything you may need to fully enjoy your stay among us. Last but not least, thorough cleaning being an absolute must for Barceló Hotel Group we thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday experience in any hotel. Our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.Best Regards,Eva Belokostolska, General Manager

Dear Robert,Thank you for your insights following your recent visit. We're delighted to hear that you found our hotel to be a great place to stay.We understand that the comfort of our guests is paramount, and it's concerning to hear that the pillows provided during your stay did not meet your expectations. More so because there is a pillow menu available through our Bareló APP, designed to cater to different preferences. We regret that this amenity did not enhance your comfort as intended. Please accept our apologies for any discomfort you experienced. For future stays, we encourage you to reach out to our staff for anything you may need to fully enjoy your stay among us. Your well being is our priority, and we are committed to ensuring that every aspect of your stay is enjoyable.Thank you again for choosing our hotel on this occasion and for the courtesy of your time and look forward to serving you again soon.Best regards,Eva Belokostolska, General Manager

Dear Gabriela,First and foremost we would like to thank you for review you shared following your recent visit to our Occidental Ljubljana hotel We appreciate your kind words regarding our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us.We are sincerely sorry to read your dissatisfaction with the pillows, more so because as an alternative to the pillows collocated in the rooms there are several models of pillows placed at our guests disposal through the pillow menu of our Barceló APP. We encourage you for a future occasion please do not hesitate to contact the reception team for anything you may need to fully enjoy your holidays among us. We regret your disappointment regarding the parking, but thanks to our central location there are numerous parking possibilities available in the surrounding area. Our reception staff always strive to suggest to our guests the best available options. Nonetheless, we are delighted to hear that you enjoyed your stay in our hotel and found our location convenient for exploring the beautiful old town of Ljubljana.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Best regards,Eva Belokostolska, General Manager

Dear Cathy,We first would like to thank you for choosing our Occidental Ljubljana Hotel for your stay in the Slovenian capital and for sharing your comments on your experience among us. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us.We understand that you found the room size we accommodated you in to be a bit small. Our hotel offers a variety of room types and sizes to cater to different preferences and needs. For your next visit, we encourage you to get in contact with us, we would be more that happy to help you to choose a room for a more spacious experience.Please accept our sincerest apologies for the difficulties you had with our wifi service, We provide free high-speed Wi-Fi throughout the hotel and will investigate any issues to ensure a seamless experience for our guests.As for the breakfast, we strive to offer a variety of options to suit different tastes, and we will take your feedback into consideration for future improvements. Nonetheless, we are delighted to hear that you found our location convenient for exploring the beautiful old town of Ljubljana.Thank you and we look forward to the pleasure of welcoming you back on future occasions. Best regards,Eva Belokostolska, General Manager

Dear Guest,Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.The entire team look forward to welcoming you back for a future visit.Kind regards,Eva Belokostolska, General Manager

Dear Ron, Thank you very much for your kind feedback.We are thrilled to know that you found our hotel to be in excellent condition and appreciated the cleanliness and comfort of your room. Our team works diligently to maintain high standards of cleanliness and ensure our guests have a comfortable stay.We look forward to welcoming you back for another memorable experience.Best wishes,Eva Belokostolska, General Manager

Dear Steffen,Thank you very much for leaving your positive evaluation on this portal, we are delighted that you enjoyed your stay among us. We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind regards,Eva Belokostolska, General Manager

Dear Rafi, Firstly we thank you for making our Occidental Ljubljana your choice hotel for your visit to the Slovenian capital, although we regret that we fell a little short of your expectations this time around.In Barceló Hotel Group we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.Once again, thank you for choosing our hotel and for your feedback, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,Eva Belokostolska, General Manager