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Reviews of Apartamentos Rosanna

3 out of 5
Apartamentos Rosanna
Rambla de Romà Barnés, 23, Lloret de Mar

Reviews

8.2

Very good

Rating 10 - Excellent. 40 out of 102 reviews" "
Rating 8 - Good. 41 out of 102 reviews" "
Rating 6 - Okay. 14 out of 102 reviews" "
Rating 4 - Poor. 4 out of 102 reviews" "
Rating 2 - Terrible. 3 out of 102 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023
Response from RECEPCION on 30 May 2023
Le agradecemos su puntuación y esperamos volver a tenerlos alojados en nuestros apartamentos.

2/10 Terrible

Ashley

Stayed 3 nights in May 2023
Response from RECEPCION on 22 May 2023
Good morning,On the day of his arrival, he was asked the time of departure in case that time was before 10:00 in the morning, which is the established time for check-out, but they did not give us an answer or notify him in the following days of his stay in the reception of the apartments.For this reason, the deposit was not ready to be returned, nor could the apartment be checked to see if everything was OK to be able to return the deposit.The cleaning staff entered the apartment at 8:00 am and the scene was bleak, with 5 bags of rubbish (that you should have thrown away), the floor being vomited and the entire apartment in a deplorable state.We are waiting for you to send us the cost of the extra cleaning of your apartment in order to refund the deposit discounting this amount.Sincerely,APTS ROSANNA

8/10 Good

Melania

Liked: Cleanliness, room comfort
Limpio y correcto
Atención correcta. Pagamos para extender la estancia unas horas y nos dejaron estar un par de horas más a las añadidas. Al lado del mar, limpio y buena relación precio/calidad.
Stayed 2 nights in Sep 2021

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We have a wonderful time, definitely will back next year. Lovely place
Stayed 8 nights in Sep 2019
Response from Anna on 7 Oct 2019
Dear customers Thank you very much for your nice and kindly repport and puctuation. We hope to welcome you again soon. Best regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
30th Birthday
Great location for the beach, bars and restaurants
Stayed 3 nights in Sep 2019
Response from Anna on 25 Sept 2019
Dear customers Thank you very much for your nice comment and punctuation. We hope to welcome you again soon. Best regards

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019
Response from Anna on 25 Sept 2019
Dear customer Thank you very much for your nice punctuation. We hope to welcome you again in our hotel. Best regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Location, nice room layout, good price, helpful staff
Stayed 4 nights in Sep 2019
Response from Anna on 25 Sept 2019
Dear customer Thank you very much for your nice comments and puctuation. We hope to welcome you again. Best regards

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and the staff are fab
Went for the weekend. It is on the main strip so a little loud but you don’t stay on the strip if you don’t want to be quiet. Very clean and the staff are fab
Stayed 3 nights in Sep 2019
Response from Anna on 25 Sept 2019
Dear customers Thank you very much for your nice comments and puctuation!!! We hope to welcome you again soon in our hotel. Best regards

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant view
Very clean and the staff so friendly I can recommend these Apartments
Stayed 4 nights in Jun 2019
Response from Sasha on 27 Jun 2019
Dear Patricia, Thank you very much for your kind words. We are delighted to hear that you enjoyed your stay. Hopefully, we'll see you soon again! Best regards,

6/10 Okay

CRAIG

Liked: Cleanliness, staff & service
Did the job
Rooms basic but clean for a few days stay right on the from so remember earplugs if you aren’t in to loud music till 6am Receptionist fantastic
Stayed 3 nights in Jun 2019
Response from Sasha on 26 Jun 2019
Dear Craig, Thank you so much for your review. We truly appreciate every feedback that we get and try to improve! Kindest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Anna on 30 May 2019
Dear customer Thank you very much for your nice reply! Best regards

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018

10/10 Excellent

Freddy Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Always I go there and is been excellent service, nice and clean !!!
Stayed 8 nights in Sep 2018

6/10 Okay

kerry, london

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Affordable but uncomfortable accommodation
Room wasn’t quite as pictured, very uncomfortable beds, but plenty of amenities in the kitchenette and very nice helpful owners. If you want a party holiday and don’t mind the noise then this would be good.
Stayed 4 nights in Sep 2018
Response from Anna on 19 Sept 2018
Dear clients We thank you for taking some time to write this review. We don't like the party holidays concept and we do all the possible to keep silence in the apartments. The beds: If you have to inform to the receptionist we can with pleasure change your mattress. We apologize! Wishing you all the best.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal place for large group
We had 8 rooms to check in for but the friendly receptionist made this easy. She even returned all our passports to the individual rooms and was very helpful throughout our stay. The rooms were ideal for what we needed, clean and equipped. We got sea view rooms which was worth the extra few euros each. The hotel is perfectly situated for getting around Lloret. You do experience some noise late on a night from people along the front but this would be expected at any seafront location. A pleasurable stay which was ideal for 30 people. Would use again. Many thanks
Stayed 3 nights in Aug 2018
Response from Sasha on 8 Sept 2018
Dear Jonathon, We are very glad to hear that you enjoyed your stay with us as we highly value every single feedback we get from our guests. Thank you for your kind words and hopefully, we'll see you soon again! Best regards, Sasha

8/10 Good

Scott, Denmark

Liked: Staff & service, property conditions & facilities
AMAZING Views on the Mediterranean Coast
They have no parking within two or three blocks but they do have amazing views. It's quite a party atmosphere, and the pool is quite small but being on the roof it has amazing views of the Mediterranean coastline and the city, inland. It can get full with three or four people in it, so overall not great if you plan to spend lots of times with your kids in the hotel, relaxing by the pool. That being said, the location and views are outstanding, the staff was helpful with tourist tips, the rooms were reasonably clean and did I mention the view? Holy moly. Our room had a kitchenette with a fridge, 2 hotplates, microwave and dishes, and an amazing view.
Stayed 14 nights in Jul 2018
Response from Anna on 19 Sept 2018
Dear clients We are really happy about your good experience in our Apartment's Rosanna. Thank you for taking some time to write this review. We truthfully appreciate your comments . We hope to have the opportunity to welcome you back soon. Wishing you all the best.

8/10 Good

Natasha, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean apartment across one road from the beach.
A lovely stay, excellent location, host very friendly and efficient. I would definitely stay here again. The roof top pool was small, but that's not a problem as the sea is just across the road. Beautiful roof top views.
Stayed 4 nights in Aug 2018
Response from Sasha on 27 Aug 2018
Dear Natasha, Thank you very much for your lovely words. We truly cherish every feedback that we receive and we are very happy to hear that you enjoyed your stay! Kindest regards, Sasha

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing, affordable apartment
Very clean, there are no daily cleaners which personally was a plus for me because I don’t like people touching m things. Staff were very friendly. The views were amazing. Would definitely stay there again.
Stayed 7 nights in Jul 2018
Response from Sasha on 9 Aug 2018
Dear Guest, Thank you very much for your review! We highly value every opinion and feedback that we receive. Hopefully, we will see you soon again! Kindest regards, Sasha

8/10 Good

martin, Castleford , England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location , but noisy
The location is fantastic for the beach and all other amenities, the staff were really pleasant and helpful . The only downside is because it is in such a good location it was very noisy , especially Friday and Saturday night
Stayed 5 nights in Jun 2018
Response from Sasha on 9 Aug 2018
Dear Martin, Thank you very much for staying with us! We are very sorry to hear that it was noisy during your stay; however, regarding the location and high season, noise is to be expected, especially during the weekends. Such a busy city as Lloret de Mar, has its perks & flaws. We hope you enjoyed your holiday still and all and we highly appreciate your feedback! Kindest regards, Sasha

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities, room comfort
Stag location - did not disappoint
13 of us stayed here for a stag do. Great location for a group of friends over a weekend. Staff really friendly, my only negative would be the fact the room was not cleaned during the weekend. Roof top pool is great
Stayed 3 nights in Jun 2018
Response from Sasha on 9 Aug 2018
Dear guest, Thank you very much for booking your stay with us! We apologise for the fact that there is no daily cleaning service as we are apartments and not a hotel with full room service. Unfortunately, people quite often confuse one term with the other. Nevertheless, we deeply appreciate your kind words and we hope to see you soon! Best regards, Sasha

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Helpful, friendly staff. Noisy but to be expected for the location and i was aware of that before i went so not a problem. Roof top pool a nice addition.
Stayed 2 nights in Jun 2018
Response from Sasha on 9 Aug 2018
Dear Guest, Thank you very much for staying with us! As you have already mentioned, regarding the location which is right in front of the beach and on the busy street, noise is to be expected, especially if you come during the summer and festivities. However, we are very glad to hear that you were aware of that before coming. Thank you for your feedback and hopefully, we’ll see you soon! Kind regards, Sasha

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sea view was amazing
Stayed 5 nights in May 2018

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2018

8/10 Good

pat and dave, uk Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Really enjoyed our stay at the rosanna2017 however door lock could be tricky. Staff always available to help with any queries and would stay there again.
Stayed 10 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed for a stag doo, Great hotel in centre, best for nightlife/lively holiday. But also good for beach access.

2/10 Terrible

Rhoda, Berlin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Experience In My Life
To begin, I didn't stay in this hotel at all as planned. I arrived very exhausted from my trip looking forward to a good shower and some rest to the rudest and most intolerable hotel staff ever. I was told to pay a deposit of 100 euros which I didn't have at the time and the hotel refused to accept a credit card as guarantee.. After several exchanges and being treated as a criminal, I was told the only way then was to cancel my booking with hotel.com. In short it was the worst case of being treated unjustly. The horrible girls relegated threatened to call the police if I didn't pay or leave after an hour of sitting at the lobby. I had a 2 days booking at the hotel with a full payment of 120 euros made via hotels.com. Several attempts to contact hotels.com to intervene proved futile.at the end of the day, I had to leave dejected to find a hostel to spend the holiday as no one came through to me. I have filed a formal complaint with hotels.com and hope my booking would be refunded as I did not stay at the hotel and in fact experienced the worst kind of humiliation ever. As I sat at the lobby, I saw how the two ladies treated other customers, they have no iota of competence or professionalism. They are the worst people anyone can employ asreceptionists. The hostel next door Hostal La Playa is cheap and cheerful with very warm staff. A better choice any day.

8/10 Good

Magnus, Copenhagen

Liked: Cleanliness, staff & service, room comfort
Nice....
Extent location nice staff and good in most ways.

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location is great! The staff was friendly.
Stayed 4 nights in Sep 2023
Response from APTS ROSANNA on 19 Sept 2023
Thank you very much for your evaluation and your comments.

6/10 Okay

Elsa

Travelled with family
Liked: Cleanliness
Stayed 6 nights in Aug 2023
Response from Administración on 1 Sept 2023
Gracias por su valoración.

10/10 Excellent

JULIEN

Travelled with group
Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2023
Response from Administracuión on 1 Sept 2023
Muchas gracias por su puntuación.Atentamente,

6/10 Okay

Giada

Stayed 7 nights in Jul 2023
Response from ADMINSTRACION on 8 Aug 2023
Gracias por su valoracíón.Esperamos que hayan tenido una estancia agradable.

6/10 Okay

Salvatore

Travelled with group
Liked: Cleanliness, property conditions & facilities
I ragazzi della reception sono abbastanza invadenti, una sera ho portato due amici a mangiare e li han fatti uscire, dopodiché per 2 giorni ci seguiva in ascensore, un po' troppo attaccato direi
Stayed 7 nights in Jul 2023
Response from ADMINISTRACION on 1 Sept 2023
Buon pomeriggio,Ci dispiace che questa sia la tua percezione, ma se hai letto le regole che c'erano nell'appartamento, i clienti sono già informati che le persone non possono entrare negli appartamenti che non sono ospitati.È una regola interna dello stabilimento ed è un peccato che i clienti non la capiscano, così si possono evitare problemi se le regole stabilite non vengono rispettate.Grazie per il tuo commento.

10/10 Excellent

Astrid

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from RECEPCION on 17 Jul 2023
Muchas gracias por su valoración.

8/10 Good

Lars

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2022

8/10 Good

H

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2021
Response from RECEPCION on 14 Jun 2021
Gracias por su puntuación

10/10 Excellent

Malika

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2021
Response from RECEPCION on 27 May 2021
Muchísimas gracias por su valoración. Esperamos poder volver a verle en un futuro próximo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Hat alles was man braucht. Ich werde immer wieder hier buchen.
Stayed 7 nights in May 2019
Response from Apts Rosanna on 19 Apr 2021
Vielen Dank für Ihre Kommentare.

10/10 Excellent

Christophe

Travelled with group
Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2020
Response from Recepcion on 24 Sept 2020
Muchas gracias por su valoración

10/10 Excellent

Mari, Milano

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appartamento grande e ben fornito ma sopratutto a due passi dal mare
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ubicación, equipamiento del apartamento y la recepción muy amable.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne Apartments mit atemberaubender Aussicht! Aufgrund der super Lage ist man in 1 min am Strand aber auch Mitten im Zentrum. Das Personal ist sehr freundlich und aufgeschlossen.
Stayed 5 nights in Aug 2019
Response from Anna on 9 Oct 2019
Sehr geehrte Kunden Danke fúr Ihre Schönne Kommentar. Wir hoffen Ihnen hier nochnahls zu bregrüssen. Mit Fr Grüssen

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Bien je recommande ,bien située .un week-end en amoureux au top
Stayed 2 nights in Aug 2019
Response from Sasha on 2 Sept 2019
Cher client, Merci beaucoup pour votre avis! Nous sommes très heureux que vous ayez apprécié votre séjour et nous espérons vous voir bientôt! Cordialement,

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Incontestablement un appartement très bien placé. À deux pas de la mer est à moins de cinq minutes de marche du centre ville, des restaurants, des bars et des petits commerçants. Cet appartement pouvant accueillir 4 personnes offre de grands espaces et à 2 terrasses dont une avec une vue formidable sur la mer. Pour autant cet appartement (a 165€ / nuit en août) nécessite quelques travaux de rénovation car le wc fuit, certains meubles, volet et porte fenêtre sont cassés, le ballon d’eau chaude est tout juste suffisant pour 2 personnes... (dommage à ce prix). Malgré l’état général (que le propriétaire envisage de rénover) nous mettons en avant sont emplacement parfait.
Stayed 10 nights in Aug 2019
Response from Sasha on 1 Sept 2019
Bonjour, merci pour votre commentaire! Nous espérons avoir le plaisir de vous recevoir de nouveau . Salutations cordiales

10/10 Excellent

ALEXANDRE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Sasha on 11 Aug 2019
Thank you very much for your feedback!

8/10 Good

Verified traveller

Stayed 10 nights in Jul 2019
Response from Sasha on 11 Aug 2019
Thank you very much for your feedback!

10/10 Excellent

alessia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soggiorno Lloret de mar
Bellissima esperienza...da ripetere
Stayed 5 nights in Jul 2019

10/10 Excellent

Justyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niezapomniane wrażenia! Polecam
Rewelacyjne miejsce i bardzo miła obsługa! Szczerze polecam każdemu, kto chce odpocząć w pierwszej linii brzegowej w Lloret de Mar w dobrych warunkach. Bardzo czysto i niezwykle przyjemnie. Jestem jak najbardziej na tak! Lokalizacja na plus nie tylko ze względu na bliskość morza, ale również odległość od portu lotniczego Girona oraz Barcelony. Jednym słowem SUPER!
Stayed 11 nights in Jun 2019
Response from Anna on 29 Jun 2019
Dear customers Thank you very much for your nice report of our hotel and our team!! We hope to see you again soon. Have a wonderfull summer! Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fidèles à Rosanna depuis des années.....
Rien à redire sur ces appartements : grands, très propres et équipements conformes au descriptif. Accueil et personnel au TOP ! Nous y allons depuis plusieurs années. Le souci vient en exclusivité des clients : Lloret est un endroit festif.... très festif.... les retours tardifs et alcoolisés dans la nuit sont bruyants !!! À l’inverse, l’avantage incontestable de Rosanna est sa localisation : directement en bord de plage !!!
Stayed 6 nights in Jun 2019
Response from Sasha on 22 Jun 2019
Bonjour! Merci pour votre commentaire et recommandation!! Nous espérons avoir le plaisir de vous recevoir de nouveau . Salutations cordiales