We arrived very late at the hotel as we were delayed at the airport because of lost luggage. Reception had shut, but the nightwatchman managed to let us in. As you are supposed to book breakfast the night before, we assumed that we wouldn't be able to get any, but after a lie-in, the two women in the restaurant still laid up a table for us and let us have the works. We also needed a place for our luggage to be delivered to once it had been found and even though we were no longer staying at the hotel, because we had moved on, they kept our luggage safe until we were able to collect it. Fantastic staff!