Dear Guest,Thank you very much for your kind words and feedback. We are delighted to hear that you loved our hotel and its location. We appreciate your feedback regarding the HVAC, and we will certainly take it into consideration to ensure a more comfortable stay for you in the future. We look forward to welcoming you back on your next visit.Best regards,Ismael - Marsol Team

Estimado Ray,Agradecemos sinceramente su valoración y sus comentarios sobre su experiencia con nosotros. Su opinión es muy importante para nosotros mientras trabajamos continuamente para mejorar nuestros servicios y proporcionar experiencias excepcionales a nuestros huéspedes.Gracias nuevamente por elegirnos. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Atentamente,

Dear Jayne,We are sincerely sorry to hear about your experience at our establishment and the problems you encountered during your stay. We take your comments very seriously and want to address each of the issues mentioned to ensure that the necessary corrective action is taken.Regarding parking, we regret any misunderstanding about your location. We strive to provide accurate and clear information about our services and regret if this was not achieved in your case. We would like to inform you that we offer a luggage storage service in our luggage room, where you can leave your luggage safely before heading to the car park. This will allow you to avoid having to carry your luggage while looking for parking and will provide you with greater convenience during your stay with us.In addition, we are deeply concerned to hear about the cleanliness issues you experienced in your room. Cleanliness and hygiene are fundamental aspects of our operation, and we sincerely apologise for any shortcomings in this regard. We will take immediate steps to rectify these issues and improve our standards of cleanliness.We're delighted to hear that you enjoyed our breakfast selection. However, we apologize for the inconvenience regarding the temperature of the hot food. Please rest assured that we will address this issue with our kitchen team to ensure that the quality and temperature of our food meet our guests' expectations.We deeply regret any negative interactions you have had with our staff during this time. Courtesy and respect for our guests is paramount to us, and we sincerely apologise if this was not adhered to on this occasion. We would like to clarify that our housekeeping team cleans before the bar/restaurant opens so no guests should be there while the bar/restaurant is being cleaned.We deeply regret any negative interactions you have had with our staff during this time. Courtesy and respect for our guests is paramount to us, and we sincerely apologise if this was not adhered to on this occasion. We would like to clarify that our cleaning team performs cleaning duties prior to the opening of the bar/restaurant therefore no guests should be there while the bar/restaurant is being cleaned.Once again, we appreciate your comments and regret any inconvenience you experienced during your stay. We value your feedback and hope to have the opportunity to welcome you back to provide you with a much more satisfactory experience.Kind regards,

Dear Kevin, you don't know how happy we are to hear that you have enjoyed our hotel and our facilities. Your honest opinion can be a very valuable reference for other clients who are thinking of staying with us. Best regards.

Estimado cliente, lamento enormemente no haber cubierto sus expectativas en esta ocasión. Creemos en la mejora continua, así que le agradecemos enormemente sus sugerencias y las tendremos muy en cuenta ya que han quedado trasladadas al departamento correspondiente para ponerle solución a la mayor brevedad. Cordialmente.

Dear Shizel, What a lovely comment! Thank you very much for taking the time to give us your impressions of your stay, and we would be delighted to welcome you back to Lloret de Mar. Best regards.

Dear Cristian, We are glad to know that the location of the Hotel Marsol helped you have a pleasant stay, due to the location on the seafront, unfortunately we cannot offer a closer parking. Kind Regards,

Dear Customer,You don't know how happy we are to hear that you have enjoyed our hotel and our facilities. Your honest opinion can be a very valuable reference for other clients who are thinking of staying with us. Our only goal is for you to leave with that wonderful feeling of having enjoyed an unforgettable vacation and the best way to reciprocate your words is to assure you that we will continue working to surprise you for another year.Best regards.

Dear Nataliya,We are glad you enjoyed your stay and look forward to welcoming you back to our hotel. Best regards.

Dear Bartosz,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are pleased to know that your stay with us was a success, both in terms of the location, the spirit of our hotel and the quality of our service.Best regards,Carlos-Customer service

Dear customer, On behalf of our entire team, we would like to apologise for not meeting your expectations. Unfortunately, we do not offer that service. Best regards.

Estimado Ramón, Le agradecemos el tiempo que ha dedicado a evaluar nuestro hotel. Gracias por sus comentarios, sus palablabras nos dan la oportunidad de mejorar. Cordialmente.

Dear Marina, We are very proud to be able to offer you a stay in front of the sea, we hope you will come back again. Cordially, Joel Customer service

Dear Marina, Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We hope to see you soon! Cordially, Joel Customer service

Dear Elaine, We are glad to know that all our facilities, services and location were to your liking and we will be happy to welcome you back with us on a next visit to Lloret de Mar.

Dear Oleg, You have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are glad to know that our central location was to your liking and we hope to have the pleasure of welcoming you back with us on another occasion. Sincerely

Dear Boavintura, Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We regret that our buffets did not meet your expectations, mainly because the quality and diversity of our culinary offerings is one of our strengths. We take your comments about our cuisine very seriously, because we want our gastronomy to remain a very special treat for our guests. Kind regards, Carlos

Estimado cliente, Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Saludos cordiales, Carlos

Good morning, We regret that you had difficulty finding a parking spot during your visit. We would like to clarify for other guests, on our website, note that parking is chargeable and which are limited places, unfortunately for our location can not offer more parking spaces. Thank you.

Dear client, Many thanks for taking the time to leave feedback of your recent stay. We sincerely appreciate all guest feedback, both positive and negative, and I will be discussing all of your comments with the entire team. We hope to welcome you back soon.

Estimado cliente, Les agradecemos su visita, y nos ponemos a su disposición para las siguientes ocasiones que decidan visitarnos. Saludos

Estimado Cliente Muchas gracias por hacernos llegar su valoración tras su reciente estancia con nosotros. Es un placer saber que ha disfrutado tanto durante sus vacaciones en la Costa Brava. Esperamos volver a verle muy pronto.

Dear Client I'm delighted that you appreciated every aspect of your stay, from our food to our friendly and diligent staff. I look forward to sharing your kind comments with the entire team, as I know that your words will make everyone incredibly proud. We hope you visit us soon again. Best regards

EStimado Cliente Muchas gracias por hacernos llegar su valoración tras su reciente estancia con nosotros. Es un placer saber que ha disfrutado tanto durante sus vacaciones en la Costa Brava. Esperamos volver a verle muy pronto. Cordialmente

Dear client. Thanks for your comments. I’m happy to hear that you’ve enjoyed your stay with us, We would like to sincerely apologise for the parking place, we have limited places. We hope you visit us soon again. Best regards

Estimado Cliente Muchas gracias por hacernos llegar su valoración tras su reciente estancia con nosotros. Es un placer saber que ha disfrutado tanto durante sus vacaciones en la Costa Brava. Esperamos volver a verle muy pronto. Cordialmente

Estimado CLiente Muchas gracias por hacernos llegar su valoración tras su reciente estancia con nosotros. Esperamos volver a verle muy pronto. Cordialmente

Estimado Cliente Muchas gracias por hacernos llegar su valoración tras su reciente estancia con nosotros. Es un placer saber que ha disfrutado tanto durante sus vacaciones en la Costa Brava. Esperamos volver a verle muy pronto. Cordialmente

Dear client, Thank you so much for this perfect rating. We are delighted to know, that you have had such a great stay with us. Hope to welcome you back soon. Kind regard .

Estimado cliente, Gracias por su valoración y por haber elegido nuestro hotel. Estamos felices de que haya disfrutado de su estancia y esperamos tenerle de nuevo entre nosotros. Reciba un cordial saludo

Dear guest, Thank you very muich for taking your time to review your recent stay in Hotel Marsol. It is a pleasure to know, that you enjoyed you holidays. Be sure we will share your kind words with our receptionist. The entire team would be glad to welcome you back in a near future. Kind regards

Estimado cliente, Gracias por compartir su experiencia con el resto de los viajeros. Si algo nos preocupa es ofrecer un buen trato y servicio a todos nuestros huéspedes, y saber que lo hemos alcanzado en su caso es muy gratificante para todo el equipo de Marsol Hotels. Cordialmente

Dear Guest, Thank you very much for your feedback of your visit to the Hotel Marsol. We are delighted to receive your appreciation, meaning that your experience with us has been fully satisfactory in all its aspects. We are also glad that you underlines the convenient location and buffet of the hotel, close to beach, in a vibrant area full of restaurants and transport links to all places of interest in central Lloret de Mar. We are happy that your experience from check in to check out was a pleasurable experience. We look forwarding to hosting you again during your next visit. Kind regards

Estimada cliente, Gracias por su valoración y por haber elegido nuestro hotel. Estamos felices de que haya disfrutado de su estancia y esperamos tenerle de nuevo entre nosotros. Cordialmente

Estimado cliente, ¡Muchas gracias otra vez por su mensaje, su satisfacción es nuestra mejor recompensa! Esperamos poder tener una nueva ocasión para darle la bienvenida. Reciban un cordial saludo

Dear guest, Thank you for your comments about your stay with us. We understand that in general terms you had a wonderful stay, about our staff, we pride ourselves on the high standard of customer service we maintain however, we apologize whether it did not match your requirements. Finally, we appreciate your kind words of house keeping staff, the comfort of our rooms and situation of our hotel. It would be our pleasure to welcome you back to our hotel again. Best regards