Search Log Cabins Lochearnhead

"Lovely "

"Avoid at all costs Staff are unhelpful and borderline rude. Booked a double room for sole occupancy and was given a twin room. When I protested this was not what was booked I was fobbed off. I asked to speak to the duty manager and waited over 30 minutes before going back to reception. Duty manager was aware I’d asked to speak to them but decided I wasn’t her priority. Fobbed off that the hotel was fully booked and could not change my room and offer no alternative so agreed they would give me a refund and checked out. Went to another hotel. Now radio silence and struggle to get an answer from them with regards the refund. This hotel is tired and dated and the room I was given just felt unclean so I wasn’t prepared to stay there. Won’t be going back "

"The hotel is done, it's that simple. The food was poor, the hot breakfast items mainly cold and waiter/waitress attendance nonchalant at best"

"Pool was cool, showers in changing area very poor, hardly any water"

"We loved it. Huge room. Friendly staff. Excellent brealfast will return."

"Comfortable cabin but interior / decor dated. Breakfast area cramped and busy, especially where getting your food, but comfortable seating and lovely views depending on where seated. Evening meal was tasty, however staff not very attentive and forgetful with order details. Children’s entertainment was great with lots of activities to choose from."

"Stay it wasn’t pleasure at all. Electric problem with my room The bed was cracking like crazy I couldn’t sleep. Food, it was horrible. Service it was horrible, I was scared to ask for anything. I think they should treat the stuff to smile a bit more. I have visit other Apex Hotels and my experience it wasn’t like this. "

"Everything was excellent but our cottage was already at 3 but we had to pay an early check in fee. Why?? If it was already for us. We didn’t want the hassle of just hanging around for an hour so I paid it. Left a bit of a bad taste"

"Room was beautiful and clean, breakfast staff was lovely however our "bucket list" stay was incredibly dampened due to the dinner staff member. She was quite avoidant and disinterested and would audibly sigh when walking away from customers. Extremely disappointed in the meals as most things were unavailable on a Friday night and there was only one steak cut option and only one chicken out of 3 on the menu available. None of this was told to us until ordering even tbough we were handed the menu 5 minutes earlier. We had to ask for water near the end of the meal as it wasn't offered even though it was for other diners. It was supposed to be the highlight of our holiday from Australia and it let usdown. The accommodation was great thoughcut optiona"