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Reviews of Onomo Hotel Lome

3.5 out of 5
Onomo Hotel Lome
Boulevard Du Mono, Lomé

Reviews

8.2

Very good

Rating 10 - Excellent. 75 out of 175 reviews" "
Rating 8 - Good. 63 out of 175 reviews" "
Rating 6 - Okay. 21 out of 175 reviews" "
Rating 4 - Poor. 7 out of 175 reviews" "
Rating 2 - Terrible. 9 out of 175 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff speaks good English and is super helpful. The check in process was painless and the room was super clean and nice. There is a small pool at the back of the hotel but I didn’t use. The breakfast selection is rather less but it’s still good considering where I was. Great hotel ! I enjoyed staying there.
Stayed 1 night in May 2024
Response from Sényo on 12 May 2024
Dear Mr Frederick;Thank you for taking time to share your feedback .we appreciate it and we are happy that you enjoyed your stay with us .we hope to welcome you soon best regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sényo on 20 Feb 2024
Dear Guest Thank you for taking time to share your feedback .we are happy that you enjoyred your stay.we hope to see you soon Best regards

2/10 Terrible

BINIYAM

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Unsafe surroundings. Unsafe beach. Inadequate help for customer who suffered from an unfortunate situation
Stayed 2 nights in Jan 2024
Response from Sényo on 20 Feb 2024
Dear BINIYAM,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sényo on 10 Jan 2024
Bonjour Jessica ;Merci d'avoir pris le temps de partager ton avis sur notre établissement .nous sommes ravis que vous ayez passé un bon séjour .dans l'attente de vous accueillir très bientôtCordialement

6/10 Okay

Biokou Mathieu

Stayed 1 night in Jun 2023
Response from Senyo on 8 Jul 2023
Dear Biokou;Thank you for staying with us , we appreciate your feedback .Best regards

4/10 Poor

Head

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Unprofessional staff and service
Hotel is outdated and equipment e.g. AC and Wi-Fi are not working properly.
Stayed 1 night in May 2023
Response from Sényo on 4 Jun 2023
Dear Sir/ Madame;Thank you for your feedback.We apologize for the AC and Wi-fi problemes you faced during your stay.Thank you for informing us , we will investigate andwe will assure you that the necessary will be done shortly.Best regards

10/10 Excellent

Brett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Mar 2023
Response from Senyo on 2 Apr 2023
Dear Brett ,Thank you for staying with us and sharing your feedback .We appreciate it Best regards

4/10 Poor

Kenneth

Travelled with family, Business traveller
Liked: Cleanliness
The hotel is clean but our Air did not work for three days. The staff was no accommodating in moving us of fixing the problem. $180. a night for a room that does not have air is unacceptable. My wife and I both were sick due to the poor air conditions. Once we left the room, all symptoms left. We will most likely not return to Onomo.
Stayed 4 nights in Jan 2023
Response from Senyo on 2 Feb 2023
Dear Kenneth;We sincerly apologize for the problem concerning the Air condition and the inconvenience it cause for you.Thank that all symptoms left once you left the room .We would like to inform you that the problem is now fixed and we hope to welcome you soon .Best regards

10/10 Excellent

Austin

10/10 Excellent

Olubayo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Dr Aneek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Aug 2022
Response from Victor on 28 Aug 2022
Dear Dr Aneek ,Thank you for staying with us and taking time to share your feedback. We hope to see you soon Best regards

6/10 Okay

Sunil

Travelled with family
Liked: Staff & service
00
Stayed 1 night in Aug 2022

10/10 Excellent

Akari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff. Central location.
Stayed 3 nights in Jul 2022
Response from Victor on 31 Jul 2022
Dear Mr AKARI, Thank you for staying with us and taking time to share your feedback . We appreciate it . Best regards

6/10 Okay

Ez

Stayed 1 night in Jul 2022
Response from Victor on 26 Jul 2022
Hollo Dear ; Thank you for staying us .we appreciate your feedback. Best regards

2/10 Terrible

Kossivi

Travelled with partner
Liked: Staff & service, amenities
The surrounding of the hotel room I stayed in was being remodeled. Construction workers were making a lot of noise early in the morning. Couldn't sleep well!
Stayed 1 night in Jul 2022
Response from Victor on 21 Jul 2022
Dear Mr Kossivi; We apologize for the inconvenience due to the renovation work in the Hotel. Thank you for taking time to share you your feedback . Best regards

8/10 Good

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
D
It has been a good experience, friendly staff. It’s my 3rd time here and I’ll come back again. I come here whenever I’m in transit.
Stayed 1 night in Jul 2022
Response from Victor on 21 Jul 2022
Dear Mr David , Thank you for staying with us. We appreciate your feedback . We hope to see you soon Bets regards

10/10 Excellent

Nicholas

Stayed 1 night in Jun 2022
Response from Victor on 8 Jun 2022
Dear Mr Nicholas, Thank you for staying with us ; we appreciate your feedback . we hope to welcome you soon Best regards

10/10 Excellent

Regine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!!
Great for business, quaint for couple. If you are vegetarian or vegan, sadly there is not that much choice.
Stayed 2 nights in May 2022
Response from Victor on 10 Jun 2022
Dear regine , Thank you for taking time to share your feedback . we hope to see you soon best regards,

8/10 Good

Adejoke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Mar 2022
Response from Victor on 11 Apr 2022
Dear M.Adejoke, thank you for staying with us , we appreciate your feedback . Hoping to welcome you soon Best regards

6/10 Okay

Romuald, Davenport

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The place wass cool.. room are too small and overpriced. Dining is good also. Staff are not friendly at all.
Stayed 5 nights in Feb 2022
Response from Victor on 20 Feb 2022
Hello Mr Romuald , Thank you for your feedback. Well noted . We have different type of room , rgearding your reservation you booked a standard room but we have also a superior room or suite whose are more spacious and comfortable . We kindly invite you to reserve one of it next time . We hope to welcome you soon Best regards

6/10 Okay

Martin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The bathroom might be an issue due to its closeness to the bed. The hotel was doing some room renovation. Instead of blocking a section of the hotel for renovations, they had guess stay next to rooms they where renovating. The smell was uncomfortable
Stayed 3 nights in Dec 2021
Response from Victor on 31 Dec 2021
Dear Mr Martin , Thank you for taking time to share your feedback and accept our excuses for the inconvenience occurs during your stay due to the renovations works. Yours feedbacks and impressions are very important to us , as they help us to improve our services on a daily basis. We Kindly invite you for your next stay to book our superior room or suite whose are appropriate and more confortable for you . Hoping to welcome you soon Best regards

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Inefficient breakfast buffet.
Everything very nice. Will stay there again. Only down side is the way they serve breakfast. It’s buffet style but workers make your plate for you. It’s awkward, crowded and annoying.
Stayed 4 nights in Nov 2021
Response from Victor on 5 Dec 2021
Dear Mr Benjamin , Thank you for taking time to share your feedback .we appreciate it. Due to covid 19 and in order to protect our guests for contamination that this system has been set up. Our apologize if the system annoyed you Hoping to welcome you very soon Best regards

10/10 Excellent

TRAZIE LOU IRIE BENEDICTE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome
Stayed 3 nights in Oct 2021
Response from Victor on 5 Nov 2021
Dear Madame TRAZIE LOU, Thank you for staying with us .we appreciate your feedback. Hope to welcome you very soon Best regards

10/10 Excellent

Koami Justin

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2021
Response from Victor on 22 Sept 2021
Bonjour Monsieur Koami Justin, Merci d'avoir pris le temps de partager votre avis .Nous sommes ravi que vous ayez apprécié votre séjour . Nous espérons vous revoir très bientôt Cordialement

10/10 Excellent

George

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good food, comfortable accommodation. Will stay again.
Stayed 3 nights in Aug 2021
Response from Victor on 5 Sept 2021
Dear Mr George, Thank you for staying with us .we appreciate your feedback. we hope to see you soon. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2021
Response from Victor on 22 Aug 2021
Dear Sir/madame; Thank you for staying with us , we appreciate your feedback. Hoping to welcome you again. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 2 nights in Jul 2021
Response from Victor on 27 Jul 2021
Dear Madame, monsieur Thank you for staying with us , we appreciate your feedback. Hope to welcoming you again Best regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onomo Hotel is one of the best hotels in Lome. I enjoy staying here everytime I visit Togo; I strongly recommend this hotel to all travellers coming to Lome. The food served in the hotel restaurant is a bit pricey but they offer good quality and clean food. The staff is very friendly and hospitable to their guests. Thank you, Onomo.
Stayed 5 nights in Apr 2021
Response from Victor on 14 Apr 2021
Dear Guest, Thank you for staying with us , i appreciate your feedback .this is the feedback that help us improve our services for better customers care. I hope to see you soon. best regards

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Victor on 9 Feb 2021
Dear David , Thank you for staying with us , we appreciate your feedback. hope to see you shortly. Best regards

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in town
I am in a Lomé many times a year, I I’ve stayed at many hotels here before trying Onomo. It is the best hotel for the money here, close to restaurants and easy transportation. Very clean, great staff.
Stayed 4 nights in Oct 2020
Response from Victor on 31 Jan 2021
Dear Adam, Thank you for staying with us .we appreciate your feedback. Best regards

8/10 Good

SULAIMON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Victor on 24 Nov 2020
Dear Sulaimon, Thank you for staying with us , we appreciate your feedback. Best regards

8/10 Good

Verified traveller

Stayed 1 night in Apr 2020
Response from victor Attisso on 4 May 2020
Thank you for staying with us. we appreciate your feedback Great regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Victor on 14 Mar 2020
Thank you for staying with us , we appreciate your feedback Best regards

8/10 Good

Steven, Rockaway, NJ, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Onomo is is a nice location across from the beach in Lomé. Complimentary airport shuttle is very nice (which was equiped with wifi). Rooms were pretty standard but clean. Staff was very friendly and helpful.
Stayed 1 night in Feb 2020
Response from V.A on 1 Mar 2020
Dear Steven, Thank you for staying with us .we appreciate your feedback Great regards

10/10 Excellent

Jeff, Atlanta,GA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was outstanding. I will keep coming back and would not change anything
Stayed 1 night in Feb 2020
Response from VA on 26 Feb 2020
Thank you for staying with us , we appreciate your feedback . Best regards

2/10 Terrible

SUTTVINDER

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020
Response from Victor ATTISSO on 28 Feb 2020
Dear SUTTVINDER, Merci d'avoir séjourné dans notre hotel.par contre nous n'avions pas compris votre note en notre faveur, pour vous avoir sauver d'une arnaque grotesque. Pourriez vous nous préciser sur quel plan nous avions fauté afin que nous puissions nous améliorer. Cordialement

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location and the look of the property were good. It was close to transportation and restaurants.
Stayed 2 nights in Feb 2020
Response from V.A on 26 Feb 2020
Thank you for staying with us , we appreciate your feedback Best regards

10/10 Excellent

Godogbodo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet place despite the considerable traffic
Stayed 2 nights in Jan 2020
Response from Victor on 1 Feb 2020
Dear Godogbodo, Thank you for staying with us , we appreciate your feedback Best regards

10/10 Excellent

Mawulom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal stay!
Phenomenal stay specifically due to the staff's efforts to ensure our family was comfortable. Great accommodations.
Stayed 2 nights in Jan 2020
Response from Victor Attisso on 21 Jan 2020
Dear Mawulom, Thank you for staying with us and your great review .We appreciate your feedback. Have a good experience . Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Victor A. on 13 Jan 2020
Hello Dear , Thank you for staying with us .we appreciate your quotation and your feedback. Hoping to welcoming you again Best regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool and very focused on security. Some good restaurants nearby in walking distance. 15 min from airport via hotel shuttle or an inexpensive taxi. Shuttle service worked okay although we needed to wait a little upon arrival — but it did work out okay for us, and was reasonably quick. I had hoped to use the treadmill in the gym but several of the required buttons need repair; so I was unable. The breakfast/bar/front desk staff always seemed busy so it was sometime unclear whom to approach to be seated, order a drink, or check in/ out — when asked, all were helpful, but a little more proactive focus on guests would also be great. I’d stay again.
Stayed 2 nights in Jan 2020
Response from Victor ATTISSO on 10 Jan 2020
Dear Sir /Madam, Thank you for staying with us .we appreciate your feedback .Guest satisfaction is our priority and we will do our best to keep provide a good customer service . waiting to welcoming very soon again. Great regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I liked location not far from bus station. I didnt like that breakfast wasnt included.
Stayed 2 nights in Jan 2020
Response from Marc on 9 Jan 2020
Dear guest, Thank you for your comment over your stay. we are glad that you enjoyed our location. Regarding our offers, you can find some which are braekfast included and others without. Please feel free to contact the hotel if assistance needed. Looking to welcome you again shortly. Sincerely yours.

4/10 Poor

Akan MICHAEL

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from V.A on 6 Jan 2020
Dear Akan Micheal, Thank you for staying with us . hoping to see you very soon again Kind regards

2/10 Terrible

HB, Dakar

Business traveller
Disliked: Cleanliness, staff & service, amenities
First room I was given on the ground floor was full of mosquitoes. Second room on first floor smelled like dump. Hotel is getting worse. This is my second stay and disappointed both times.
Stayed 1 night in Nov 2019
Response from Victor ATTISSO on 27 Nov 2019
Dear BEDASA, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Jacobus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Victor A on 27 Nov 2019
Dear Jacobus , Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! sincerely

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from V.A on 27 Nov 2019
Dear sir /Madame Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Loved how clean everything was, how tidy & spacious the lobby was.
Stayed 8 nights in Nov 2019
Response from Victor ATTISSO on 27 Nov 2019
Dear Sir /Madame, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards

8/10 Good

Ope

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good for money
Okay place for the price, good breakfast
Stayed 2 nights in Nov 2019
Response from Victor ATTISSO on 27 Nov 2019
Dear Ope, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Verified traveller

Stayed 8 nights in Oct 2019
Response from V.A on 27 Nov 2019
Dear Guest Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Marc Pilard on 28 Oct 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,