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"Room smelled like urine. We asked to switched rooms and they gave a cleaner fresher smelling room. "

"We picked this location as it was super close to the hospital as a family member had major surgery and was writhing walking distance . This hotel offers a discounted rate for hospital stays which was greatly appreciated. The staff were super nice and very accommodating ! The rooms were clean and the hotel was very quiet . Also the fact that there was breakfast included was one less thing to worry about . Would highly recommend!"

"Great hotel (expensive, but lovely suites) My daughter had a dance competition right in the hotel which made everything very convenient. The hotel restaurant was excellent as well!"

"Loved the feel like it was an apartment!"

"I stayed at Sandman on my birthday 16 April room 816 and the front dk lady was really helpful.THANK YOU"

"Great variety of food, well kept, food was replenished quickly"

"Had a great long weekend with my elderly mum, our adult kids & grandchildren (11 of us, sadly son/fiancé couldn’t come this time). This was our first Hard Rock Hotel, tho we’ve been to other Hard Rock Cafe/restaurants, incl in London, UK. Everything was great, enjoyed the reclaimed historic factory, hubby loved playing the in-room vintage guitar (son would’ve too!), grandkids loved the pool, & we all enjoyed the arcade, Children’s Museum, etc. My mum, daughter & I bought beautiful vintage designer clothes at the hotel shop 😁 Food/service at Sessions restaurant was always excellent, but food at Beer Kitchen was mediocre :/ The only other slight negative was the in-room lighting. We didn’t like that we couldn’t turn on the hallway light without illuminating the whole room (an early riser can’t see in the hallway without blinding a sleeper), or that the bathroom light automatically turns OFF no matter how you set it :( (we leave bathroom light on & door open to find it at night without a light :/ Also, clock had a big nightlight on back that my son-in-law said during our first breakfast- “was too bright for him”. So that night, we moved it from the nightstand to the bathroom, & it made a perfect night-light to find the bathroom ;) Minor nuisances in an otherwise perfect family stay! Great for our WHOLE group, from grandchildren (unborn, 2, 4, 6 & 8 year-olds), to adult daughters/son-in-laws (34-40 yr olds) to us (64 yr olds) & an 85 yr old mum :) Highly recommended! "

"It’s nice service and good people"

"The HVAC in the room was too loud. Impossible to get a good night's sleep. The bathroom floor needs attention. This is a newly renovated room. #272 Front desk staff and restaurant are amazing :) "