Lobby sitting area

Reviews of Holiday Inn Express And Suites St.Thomas, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites St.Thomas, an IHG Hotel
275 Highview Drive, Saint Thomas, ON

Reviews

9.6

Exceptional

Rating 10 - Excellent. 24 out of 29 reviews" "
Rating 8 - Good. 4 out of 29 reviews" "
Rating 6 - Okay. 0 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adjoa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel
Stayed 1 night in May 2024

10/10 Excellent

Ian F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in May 2024

10/10 Excellent

RICHARD, Tehkummah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and accommodating. Room was perfect and quiet.
Stayed 1 night in May 2024

10/10 Excellent

William

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hassle free check in nice rooms lots of stores nearby a little snack bar in lobby but the hotel itself could use some more amenities
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on 13 Apr 2024
Dear Paul, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Katie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all lovely and kind. The rooms are modern, clean, and spacious. We had three adults and a child in a double queen for one night and didn't feel cramped. We made use of the breakfast buffet and the lounge, and enjoyed both.
Stayed 1 night in Apr 2024
Response from Guest Relations on 13 Apr 2024
Dear Katie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay and would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 13 Apr 2024
Dear Paul, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Ronald

Disliked: Staff & service
Don’t stay here. Wouldn’t allow me to pay for my room with debit and room deposit on VISA. The front desk insisted all payments are via credit card with zero option to pay with debit or cash. I’ve never ever heard of this and have never had it happen.

10/10 Excellent

Zander

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I thought I was awesome that it came with dove lotion, handwash, shampoo, conditioner and body wash, clean and rooms looked new
Stayed 3 nights in Mar 2024
Response from Guest Relations on 1 Apr 2024
Dear Zander, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations on 1 Apr 2024
Dear Sarah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations on 1 Apr 2024
Dear Chris, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Dawn

Stayed 2 nights in Mar 2024
Response from Guest Relations on 1 Apr 2024
Dear Dawn, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our visit!
We loved our room, very clean and bed super comfortable. One of the best nights of sleep on the road we've had. Close to shopping and family. The staff was helpful and friendly. We'll definitely return.
Stayed 1 night in Feb 2024
Response from John Vega on 19 Feb 2024
Hello,Thank you for choosing Holiday Express & Suites St. Thomas and for taking the time to share your experience.We are glad that to know that you enjoyed your stay with us! Your kind words are greatly appreciated and serve as a wonderful encouragement to all of us.We look forward to welcoming you back on your next visit.

10/10 Excellent

Willy

Stayed 1 night in Feb 2024
Response from John Vega on 19 Feb 2024
Thank you for choosing Holiday Express & Suites St. Thomas and for taking the time to share your experience.We are glad that to know that you enjoyed your stay with us! Your kind words are greatly appreciated and serve as a wonderful encouragement to all of us.We look forward to welcoming you back on your next visit.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was really lovely. It is new, nicely decorated, great meeting space, and incredibly friendly and helpful staff--from reception to cleaning staff. The hotel is next to some shopping areas which was convenient and is not too far from downtown or to other places of interest.
Stayed 3 nights in Feb 2024
Response from John Vega on 19 Feb 2024
Dear Kristine,Thank you for choosing Holiday Express & Suites St. Thomas and for taking the time to share your experience. We are glad that you enjoyed your stay with us!Your kind words are greatly appreciated and serve as a wonderful encouragement to all of us.We look forward to welcoming you back on your next visit.

8/10 Good

Tiffany

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very new hotel so they are still ironing out the kinks. Very clean and comfortable. I would say they need safety bars in the shower (my elder father had great difficulty). TV is very confusing to use and has little to nothing to watch. Check in was long and tedious but I know they are learning. Gentleman who ran the cafe in the morning was a Rockstar. What service and kindness. I’ll definitely stay again and recommend.
Stayed 1 night in Jan 2024
Response from John Vega on 29 Jan 2024
Dear Tiffany Branton,Thank you for choosing Holiday Express & Suites St. Thomas and for taking the time to share your feedback with us.I am very sorry to learn that you were not informed about the accessible room options available at our hotel during your stay. To address this, we are reviewing our communication procedures to ensure that all our staff are fully informed and proactive in sharing information about our accessible rooms with our guests. We deeply value your feedback as it helps us improve and better serve all our guests.Once again, I apologize for the inconvenience and thank you for bringing this to our attention. If you have any further questions, concerns, or requests, please do not hesitate to reach out to us. We hope to have the opportunity to welcome you back and provide you with a more positive experience in the future.Sincerely,John Vega

10/10 Excellent

Marc and Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John Vega on 29 Jan 2024
Dear Marc and Laura,Thank you for choosing Holiday Express & Suites St. Thomas and for taking the time to share your feedback with us. We truly value your input as it helps us to improve our services and ensure a pleasant experience for all our guests.If you have any further questions, concerns, or requests, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.Sincerely,John Vega

10/10 Excellent

Gina-Lynn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from John Vega on 29 Jan 2024
Dear Gina-Lynn,Thank you for choosing Holiday Express & Suites St. Thomas and for taking the time to share your feedback with us. We truly value your input as it helps us to improve our services and ensure a pleasant experience for all our guests.If you have any further questions, concerns, or requests, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.Sincerely,John Vega

10/10 Excellent

Bhavesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations on 5 Jan 2024
Hi, Bhavesh!Thank you so much for taking the time to rate your stay at the Holiday Inn Express & Suites St. Thomas; our entire team is delighted to hear that you enjoyed your stay with us!We strive to provide exceptional service to each of our valued guests, and we're thrilled to hear that our team's efforts made your visit memorable.Your review inspires us to continue delivering the highest standards of hospitality.Thank you so much for choosing Holiday Inn Express & Suites for your stay in St. Thomas. We look forward to welcoming you back soon!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were the very first customers here for a family wedding on NYs. The staff were so accommodating & excited to see us. A couple of issues that are normally seen with a new build were addressed quickly once we brought to their attention. When the bugs get ironed out - this will be a lovely place to stay in St. Thomas.
Stayed 4 nights in Dec 2023
Response from John Vega on 31 Jan 2024
Dear David,Thank you for choosing Holiday Express & Suites St. Thomas and for taking the time to share your feedback with us. We truly value your input as it helps us to improve our services and ensure a pleasant experience for all our guests.As a newly opened hotel, we are navigating the challenges in our early stages of operation and your feedback has been vital in highlighting areas that needs improvement, and we really appreciate your patience during this period.If you have any further questions, concerns, or requests, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.Sincerely,John Vega