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Rooms were clean and reception helpful and friendly. Pool water was pretty cloudy. Our dinner in in the hotel restaurant was overpriced and awful. Good sleep but eat elsewhere.
The manager tried to get me to move to another hotel with the rubbish excuse of impromptu renovations which really meant the hotel was over booked with baseball teams after complaining to various inept staff I was given a wheelchair room on 2nd floor ,the room stank of chlorine from the pool on the first floor ,no microwave and the shower pressure was comparable to a babbling creek I will never stay there again
Response from Holiday Inn and Suites on 14 May 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback and apologize for any shortcomings during your stay.We look forward to serving you with your accommodation needs again in the future.
Response from Holiday Inn and Suites on 14 May 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.
8/10 Good
Kristina
28 Apr 2024
Kristina
Stayed 1 night in Apr 2024
Response from Holiday Inn and Suites on 18 May 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.
4/10 Poor
Christopher
25 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property under construction-no water!
Christopher
Stayed 1 night in Apr 2024
Response from Holiday Inn and Suites on 26 Apr 2024
Dear Guest,Thank you for your feedback. We value your input and apologize for any shortcomings during your stay. Your comments encourage us to enhance our services to provide a better experience on your next visit.We do hope that you will reconsider staying with us on your future visits to the area, if we can be of any further assistance; please do not hesitate to contact us.
10/10 Excellent
Sarah
23 Apr 2024
Sarah
Stayed 1 night in Apr 2024
Response from Holiday Inn and Suites on 13 May 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.
Response from Holiday Inn and Suites on 22 Apr 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future
Would be nice if the rooms were a comfortable temp upon arrival....but it cooled down quickly
Scott
Stayed 1 night in Apr 2024
Response from Holiday Inn and Suites on 21 Apr 2024
Dear Guest,Thank you for your feedback. We value your input and apologize for any shortcomings during your stay. Your comments encourage us to enhance our services to provide a better experience on your next visit.We do hope that you will reconsider staying with us on your future visits to the area, if we can be of any further assistance; please do not hesitate to contact us.
Response from Holiday Inn and Suites on 17 Apr 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.
Response from Holiday Inn and Suites on 14 Apr 2024
Dear Guest,Thank you for bringing your recent experience to our attention. We sincerely apologize for any inconvenience you may have encountered due to the cleanliness of your room during your stay with us.Ensuring that our rooms are impeccably clean and comfortable for our guests is a top priority for us, and it is disheartening to learn that we fell short of meeting your expectations in this regard. Please rest assured that we take your feedback seriously, and we will address the issue with our housekeeping team to prevent similar occurrences in the future.We value your feedback as it helps us improve our services, and we are committed to delivering exceptional experiences to all our guests. If there is anything else we can assist you with or if you would like to provide further details about your experience, please feel free to reach out to us directly.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.
Response from Holiday Inn and Suites on 14 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us regarding your recent stay at [Hotel Name]. We are delighted to hear that you had a pleasant experience and that our staff made a positive impression on you.Ensuring the comfort and satisfaction of our guests is our top priority, and we are pleased to learn that our team's dedication to cleanliness and hospitality contributed to your enjoyable stay. Your kind words will be shared with our staff as they serve as encouragement to continue delivering exceptional service.We appreciate your valuable feedback and look forward to welcoming you back for another great stay in the future. If there is anything we can do to make your next visit even more memorable, please do not hesitate to let us know.Thank you once again for choosing [Hotel Name]. We appreciate your patronage and hope to have the pleasure of serving you again soon.Best regards,
Response from Holiday Inn and Suites on 2 Apr 2024
Dear Guest,Thank you for your feedback. We value your input and apologize for any shortcomings during your stay. Your comments encourage us to enhance our services to provide a better experience on your next visit.We do hope that you will reconsider staying with us on your future visits to the area, if we can be of any further assistance; please do not hesitate to contact us.
8/10 Good
Mark
Business traveller
27 Mar 2024
Liked: Cleanliness, staff & service
Restaurant was not good. One person working and food was not good.
Mark
Stayed 1 night in Mar 2024
Response from Holiday Inn and Suites on 2 Apr 2024
Dear Guest,We sincerely apologize for the inconvenience. Please note that we take your feedback very seriously and we will do everything we can to improve on the area that you mentioned. We look forward to serving you better on your next stay.
Response from Holiday Inn and Suites on 2 Apr 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.
6/10 Okay
Melissa
25 Mar 2024
Melissa
Stayed 1 night in Mar 2024
Response from Holiday Inn and Suites on 14 Apr 2024
Dear Guest,Thank you for your feedback. We value your input and apologize for any shortcomings during your stay. Your ratings encourage us to enhance our services to provide a better experience on your next visit.
6/10 Okay
Deborah
Travelled with family, Travelled with pets
25 Mar 2024
Seals in east facing windows were broke. Could not see out windows at all. High humidity in room as well
Deborah
Stayed 2 nights in Mar 2024
Response from Holiday Inn and Suites on 2 Apr 2024
Dear Guest,We sincerely apologize for the inconvenience. Please note that we take your feedback very seriously and we will do everything we can to improve on these areas that you mentioned. We look forward to serving you better on your next stay.
10/10 Excellent
Mandy
25 Mar 2024
Liked: Cleanliness
Mandy
Stayed 2 nights in Mar 2024
Response from Holiday Inn and Suites on 2 Apr 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.
The hotel is a little older but is a good value. The staff are incredible and extremely attentive. Aarjun at the front desk responded to all our questions and concerns, swiftly.
Edwina
Stayed 2 nights in Mar 2024
Response from Akshay Gandhi on 28 Mar 2024
Dear Edwina,Thank you for taking the time to share your positive feedback regarding your recent stay at Holiday Inn London - Ontario. We truly appreciate your valuable input.We are delighted to hear that your overall stay met your expectations. Our team works hard to ensure our guests have a comfortable and enjoyable experience, and it's always rewarding to know when we've succeeded.Aarju is an integral part of our Team and delivers the positive Guest experience and we are happy that you felt the same way.If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, please feel free to share. We value your insights and use them to continually enhance the services we provide.Once again, thank you for choosing Holiday Inn. We look forward to the opportunity to welcome you back for another excellent stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Safe travels, and we hope to see you again soon.Regards,
10/10 Excellent
Trudy
23 Mar 2024
Trudy
Stayed 1 night in Mar 2024
Response from Holiday Inn and Suites on 12 Apr 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.
We ended up getting storm stayed in London, & there was not many options for a place to stay. Thankfully we found here & the staff were so friendly & the rooms were so clean with comfortable beds!
Jensen
Stayed 1 night in Mar 2024
Response from Holiday Inn and Suites on 2 Apr 2024
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!
Response from Holiday Inn and Suites on 2 Apr 2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!
10/10 Excellent
Lauren
18 Mar 2024
Lauren
Stayed 1 night in Mar 2024
Response from Holiday Inn and Suites on 8 Apr 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.
I did not have my ihg card with me. The staff went out of their way to search the computer to find my club number on file and also provided welcome back gifts for us and our fury companion
Denis
Stayed 1 night in Mar 2024
Response from Holiday Inn and Suites on 2 Apr 2024
Dear Guest,Thank you for taking the time to leave us your feedback. We are thrilled that our staff was friendly and helpful during your stay. Our people strive every day to serve you better. We look forward to your next stay!
Staff were friendly and welcoming. Room was nice and big (room 304) and amenties were good. Bed was comfortable. Lots of restaurants to choose from in the area. Lots of free parking.
Jessica
Stayed 2 nights in Mar 2024
Response from Holiday Inn and Suites on 2 Apr 2024
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!
8/10 Good
Norma
Business traveller
6 Mar 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall good
Norma
Stayed 1 night in Feb 2024
Response from Holiday Inn and Suites on 2 Apr 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.
A perfect location for an overnight visit to London!
Deborah
Stayed 1 night in Mar 2024
Response from Holiday Inn and Suites on 2 Apr 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.
4/10 Poor
Kristen
Business traveller
3 Mar 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
After a quick google search, the bugs I found in my room appeared to be bed bugs (one found on the curtain, one on the bed). The front desk was super friendly and apologetic and switched my room instantly. I don’t think i’ll return to this location, but I do appreciate the kindness from the woman at the front desk.
Kristen
Stayed 1 night in Mar 2024
Response from Holiday Inn and Suites on 2 Apr 2024
Dear Guest,Thank you for your feedback. We value your input and apologize for any shortcomings during your stay. Your comments encourage us to enhance our services to provide a better experience on your next visit.We do hope that you will reconsider staying with us on your future visits to the area, if we can be of any further assistance; please do not hesitate to contact us.
Response from Holiday Inn and Suites on 2 Apr 2024
Dear Guest,Thank you for your feedback. We value your input and apologize for any shortcomings during your stay. We do hope that you will reconsider staying with us on your future visits to the area, if we can be of any further assistance; please do not hesitate to contact us.
10/10 Excellent
Sean
18 Feb 2024
Sean
Stayed 1 night in Feb 2024
Response from Holiday Inn and Suites on 2 Apr 2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!
The room smells like naver been clean and the next door keep partying until morning and i call the front desk 3 times and tell theme about the ppl partying and they didn't even call theme i d9nt recommend it at all
tony
Stayed 1 night in Feb 2024
Response from Holiday Inn and Suites on 2 Apr 2024
Dear Guest,We sincerely apologize for the inconvenience. Please note that we take your feedback very seriously and we will do everything we can to improve on these areas that you mentioned. We look forward to serving you better on your next stay.
Response from Holiday Inn and Suites on 15 Jan 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.
Response from Holiday Inn and Suites on 31 Jan 2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!
2/10 Terrible
Amanda
Travelled with family
13 Jan 2024
Disliked: Cleanliness, staff & service
Amanda
Stayed 2 nights in Jan 2024
Response from Holiday Inn and Suites on 15 Jan 2024
Dear Guest,We sincerely apologize for the inconvenience. Please note that we take your feedback very seriously and we will do everything we can to improve on these areas that you mentioned. We look forward to serving you better on your next stay.
Response from Holiday Inn and Suites on 11 Jan 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.
10/10 Excellent
Edward
7 Jan 2024
Edward
Stayed 2 nights in Jan 2024
Response from Holiday Inn and Suites on 9 Jan 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your ratings.We look forward to serving you with your accommodation needs again in the future.
Response from Holiday Inn and Suites on 9 Jan 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.
2/10 Terrible
Kimbrrley
6 Jan 2024
Kimbrrley
Stayed 1 night in Dec 2023
Response from Holiday Inn and Suites on 27 Jan 2024
Dear Guest,We sincerely apologize for the inconvenience. Please note that we take your feedback very seriously and we will do everything we can to improve and make sure that this is not missed on your next visit. We look forward to serving you better on your next stay.
10/10 Excellent
Daneleith
5 Jan 2024
Daneleith
Stayed 1 night in Jan 2024
Response from Holiday Inn and Suites on 9 Jan 2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!
Response from Holiday Inn and Suites on 9 Jan 2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!
10/10 Excellent
Judith
29 Dec 2023
Judith
Stayed 1 night in Dec 2023
Response from Holiday Inn and Suites on 31 Dec 2023
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.
Response from Holiday Inn and Suites on 29 Dec 2023
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!
10/10 Excellent
ABDUL SABOUR
28 Dec 2023
ABDUL SABOUR
Stayed 1 night in Dec 2023
Response from Holiday Inn and Suites on 17 Jan 2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.
Response from Holiday Inn and Suites on 18 Dec 2023
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you with your accommodation needs again in the future.