Standard Apartment, 1 Bedroom, City View | Living area

Reviews

8.2

Very good

Rating 10 - Excellent. 15 out of 35 reviews" "
Rating 8 - Good. 13 out of 35 reviews" "
Rating 6 - Okay. 3 out of 35 reviews" "
Rating 4 - Poor. 2 out of 35 reviews" "
Rating 2 - Terrible. 2 out of 35 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

9.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great flat in nice quiet part of Kensington away from bustle of the city. Tube access was 10-15 min walk
Stayed 3 nights in Jun 2019
Response from Beth on 29 Jun 2019
Thank you so much for your review we are so pleased you enjoyed your stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Sam on 27 Jun 2019
We really appreciate your review and love that you enjoyed your stay

10/10 Excellent

Mr C J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended 😊
Great apartment in a great location, cosy, comfortable and everything we needed for a three day trip. The service was excellent.
Stayed 2 nights in May 2019
Response from Ros on 28 May 2019
Thank you so much for the review Mr C J we are delighted that you enjoyed your stay and look forward to welcoming you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Sam on 15 Apr 2019
Thank-you so much for your 5star review and we are thrilled you enjoyed your stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice place would stay again! Very helpful on checkin
Stayed 3 nights in Apr 2019
Response from Rosalind on 6 Apr 2019
Thanks for your review nice

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
The apartment was great. And contained everything we needed for our stay. Check in was at a different location, this was detailed in the hotel profile, but not very clearly.
Stayed 1 night in Dec 2018
Response from Sam on 19 Dec 2018
Thanks so much for your review Aaron. We do state apartments are at different locations but no more than 5 minutes walk

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely... nice situation! Thank you
Stayed 1 night in Jun 2018
Response from Rosalind on 5 Jul 2018
Thanks So much for your "lovely"review Sally. The location is fantastic and Its always a pleasure to accomodate fantastic guests like your group. We are thrilled you enjoyed your stay

2/10 Terrible

J

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing flat with misleading claims.
We booked the flat for three nights after reading that it is a luxury apartment. We have to pick keys from office and walk to the apartment which is long ( with luggage) if you dont have a car. The flat has no lifts, no wifi ( really at a luxuary flat??) , The appliences did not work, the cutlery in the kitchen was so dirty and stained that it deserve to be binned. We tried to wash it twice but the dishwaster does not work. They dont leave any washing liquid to wash it otherwise. The washing machine was EXTREMELY noisy we found out two big metal peices. Unacceptable when you call it a luxury. The internal decor is very tired and ordinary, it is very misleading to call it a luxury flat, it isnt in any way. The sofa is ugly and old, the curtain poles and curtains dont work properly (close). very small TV. We were on the 3rd or 4th floor, without a lift it is a big challenge with a baby or for an elderly person. The management does not seem to bother much, they dont leave any instructions book - one general book kept is for several flats not this specific flat. We paid 585 for three nights which is very overpriced. I stay in London apartments regularly, for this price you do get luxury - not an old, tired flat like this. We informed management of the issues who were VERY defensive and would not admit any problems. Last thing you want - Poor management, unfriendly and defensive. One sugestion to any one booking this- stay AWAY. This is a very high priced ordinary flat.
Response from Manager on 9 Jun 2016
I appreciate you for taking the time to submit your review, we greatly value hearing all our guest’s feedback. I am sorry to hear that your stay was not to your liking however we would disagree with your description and have to ask if things were really as bad as you claim why you did not come to see me at any point during your stay to make a complaint. Had you done so we would have dealt with any problems you claim to have had and if possible allocated you another apartment.

10/10 Excellent

Darren, Exeter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great - would recommend to anyone
This was a great apartment. It was clean and spacious and the staff who managed it were lovely. Would definitely stay again.
Response from Rosalind on 5 Sept 2015
Thanks so much for your review Darren, we are thrilled you enjoyed your stay, its always a pleasure with guests like yourself.

8/10 Good

D M, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good little apartment in nice neighbourhood. Great location for Olympia and plenty of good provisions shops and gastropubs nearby.
Response from Rosalind on 5 Sept 2015
Thanks so much for your reveiw, the gastropubs and shops are fantastic, in fact some guests have gone to the two pubs on the doorstep everynight without fail.

8/10 Good

chris, G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little apartment
Stayed for 3 nights here, lovely self contained apartment. Only small negative is it is a basement so hardly any natural light at all. The location however is fab, shep bush tube a 5 minute walk. Holland park 20mins. Great pubs right outside apartment.
Response from RM on 1 Jul 2015
Holland Park is so fantastic and close to the apartment, especially the resident peacocks.

8/10 Good

Jo, New Zealand - Christchurch

Facilities: Everyday; Value: Fair price, Reasonably pricey; Service: Basic; Cleanliness: Tidy; It was reasonably centrally located.

10/10 Excellent

Tricia, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good, Nice ; Value: Affordable, Economical; Service: Go the extra mile, Outstanding; Cleanliness: Spotless; Awesome managers, super clean and a good bed

10/10 Excellent

David, Australia - ACT - Canberra

Liked: Cleanliness, staff & service
Facilities: Typical; Value: Economical; Service: Remarkable; Cleanliness: Spotless; Convenient to underground and trains. Suitable for access to Heathrow. Great supermarket nearby.

10/10 Excellent

Sally, Hungary

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average, Very comfy lounge :); Value: Amazing; It would be preferable that the actual address of the apartment were listed, rather than the office. It would help with planning trips on TFL etc :)

10/10 Excellent

Sarah, Australia - VIC - Regional VIC

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Fantastic; Service: Outstanding; Cleanliness: Immaculate;

8/10 Good

Garry, Australia - VIC - Melbourne

Liked: Staff & service
Value: Reasonable; Service: Friendly staff;

10/10 Excellent

Kerry, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Service: Outstanding; There is a lovely park nearby and shops

8/10 Good

Vivienne, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Within walking distance to major shops and Sheppards Bush station.

10/10 Excellent

Win, Australia - VIC - Regional VIC

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Amy, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Great pub next door, shops etc nearby.

8/10 Good

Rachel, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern; Value: Affordable; Service: Friendly; Cleanliness: Delightful; Would not have booked had we known about the distance from the office to the apt and then five flights of stairs with elderly mobility disabledmother.

6/10 Okay

Colin, Australia - TAS - Regional TAS

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nothing special; Value: Average price; Service: Lacking; Cleanliness: Lacking; Had to wash utensils before use as covered in grease, not as website depicts it

6/10 Okay

Patricia

Disliked: Property conditions & facilities
Wrongly advertised as Kensington

4/10 Poor

Cooper, Australia - QLD - Sunshine Coast

Disliked: Cleanliness, staff & service
Facilities: Everyday; Value: Could be better; Service: Inferior, Sloppy; Cleanliness: Grubby;

10/10 Excellent

JENNY, Australia - ACT - Regional ACT

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Service: Remarkable; Cleanliness: Spotless; Hosts could not do enough to make our stay pleasant, in particular Rosalind went out of her way to make us feel very welcome.

8/10 Good

John, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service
Cleanliness: Pleasant; Terrific touch with the bottle of sparkling white with the celebration package!

8/10 Good

iain, Australia - WA - Regional WA

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Friendly; Cleanliness: Lovely;

10/10 Excellent

julie, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Scarlett, Norway

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Remarkable; Cleanliness: Spotless; The Thai resturant/Pub on the corner is a hiden gem. Great food and great athmosphere.

6/10 Okay

Louise, New Zealand - Otago

Liked: Cleanliness
Facilities: Basic, everything available; Value: Uneconomical; Service: Polite; some general info would ve been good, eg local eateries bus tube etc

2/10 Terrible

Peter, Australia - SA - Adelaide

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Tired, Ordinary; Value: Unreasonable; Service: non serviced; Cleanliness: reasonable; underground transport not close

4/10 Poor

Peter, Australia

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Facilities: Good, Nice; Value: Could be better, Cheap and cheerful; Service: Inferior, Sloppy, Bad, Inadequate; Cleanliness: Lacking, Unserviced; We arrived at 12 for a 1430 check in; i am 5 months pregnant and our 19 month old was at his wits end, there was absolutely no flexibility on the part of the owners to an earlier check in; this was the same for the rest of our party who had to wait 8 hours for check in after a 36 hour long haul

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from sam on 6 Jun 2019
We appreciate you taking the time to leave a review Thomas.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
geräumiges Apartment, gute Ausstattung
Erwartungen übertrofffen, freundlicher Empfang, Apartment in netter Umgebung, ruhig, Wohnviertel.
Stayed 1 night in Jun 2018
Response from Rosalind on 26 Jun 2018
Thank-you so much for taking the time to leave a review. I am glad you enjoyed your stay