Holiday Homes in Longview

"Room's were clean i did book the ones that looked like are newly remodeled so idk about the other rooms but mine was beautiful with a lake view breakfasts was good and staff was friendly!"

"During my stay at Best Western, I came across quite a few things that were flat out disgusting. When I checked into my room, the bathroom had towels hanging on the back door. I was gonna let that pass until I realized there was hair all over the tub and floor. I asked to be moved rooms and upon moving, the room wreaked of cigarette smoke and was quite obvious the beds linens were not changed. This was proven to me when I checked out and saw how the housekeepers change a bed. It’s disgusting. My son wanted to swim, there was no clean towels only dirty ones flung everywhere. The pool has a strong chlorine smell telling me they are not following protocol. There was a film and you couldn’t even see the bottom. When I went to get breakfast, the stuff was empty an hour before it was supposed to close. It was obvious where the food was being microwaved and the kitchen looked disgusting, I would say closing doors to where employees work would be beneficial. Especially the laundry room. The type of people you allow in your hotel also made me feel very unsafe, people at all hours looking homeless, as a best western I don’t think that looks good. I manage a hotel and I am not one to complain, but when basic hospitality and cleanliness is not met it’s very upsetting for the price I paid. When asking to move rooms I would of made sure the guest was being moved to a clean room, or I would give them a refund. I’m not asking for that, I just want you guys to know your hotel is not clean. "

"Night desk man needs a raise!! So sweet and very helpfull. Excellant customer service skills!!🤗😊"

"The rooms are really nice and clean. "

"The staff was super friendly. It was a great place to stay. "

"Room was very nice super friendly"

"We had an amazing night totally family friendly "

"The host responded to my question quickly. For some reason we had a problem with door lock and how to open door. The house smells a little smokey - prob from fireplace use. House was great for my family. We loved the sound of the water behind the house. We will stay again. Thank you."

"The staff was very professional and helpful."