Lorraine Hotels

"If you'd like to stay on a construction site with a team of under 20 rugby players, then this is the place for you !! This is the second time we stayed at the courtyard, first time my partner got food poisoning, but we though we'd give it another go. Big mistake - the place is being renovated and we were not informed. So many things wrong - the in room safe can just be lifted out and taken, no privacy hole in the door, no phone to front desk which would have been nice when the fire alarm went during our second night. Lounge closed. Gym closed. Pool (technically) closed. Lounge in the lobby and stunk of building materials. Restaurant, which we had to share with the rugby team, was a mess, disorganised and meals were well under what we would have expected for what we paid. The staff really didn't semm to care about the problems. So very disappointing, especially as this was a very special occasion for us. We had another 2 bookings for the courtyard as part of our SA trip this time and needless to say - both of which we cancelled and found far better accommodation. Will we stay at the courtyard on our next visit to SA? Good question but I thnk you know the answer !"

"Welcoming stuff, except for one house keeping member who doesn’t knock and always angry, no smile, nothing."

"The room was spotless as were all the facilities. Food very good. Staff helpful and friendly."

" I sent a email and left a voicemail message confirming late arrival to no avail. We did eventually get in by calling the emergency number. The room was OK, very noisy because of the Iron Man commentator on a microphone over all of Summerstrand but expect that’s a one-off. Breakfast was confused and non-communicative. We had to work out the procedure ourselves. Coffee? Table service or self-service? Three attempts to get coffee. Two attempts to get cutlery then a teaspoon instead of a tablespoon. The food itself was very good so why can’t the service match? "

"Beautiful hotel in a beautiful location, just across the highway from the bay. The view was nice but it was of the dock for the big ships so it wasn't just nature, but rather of the workings of a big port. Although you could turn to the right and see the open ocean. We were very very lucky and were there the morning of the Iron Man and the bicycle portion of the race went by right outside our window!"

"All was fine "

"Nice hotel with an excellent location on the beach front. Rooms were clean speacious and very comfortable. plumbing in the bathrooms is a bit dated otherwise we had a nice stay. "

"Location was good the idea was tom have a rest after 30 hours flying and pick up our rental car from the airport the next day. Even thou this is a very large hotel our room was situated on top of the gigantic commercial extractor fan system,them the noise was constant. If you are using this booking system request to be away from it otherwise with jet lag is very hard to sleep. We enjoyed our breakfast. Staff was friendly."

"Nice clean rooms opposite the beach promenade. "